This document discusses human resource management practices at Zong, a cellular operator in Pakistan. It begins with an executive summary that outlines Zong's mission to empower customers and introduce innovative services. It then discusses Zong's recruitment and selection process, training programs, performance appraisal system, and other HR policies and practices. The document provides an overview of Zong's HR department structure and concludes with recommendations.

1. HUMAN RESOURCE
REPORT
ZONG
1|Page

2. SUBJECT:
Human Resource Management
SUBMITTED TO:
MR. MUHAMMAD ABBAS
SUBMITTED BY:
MOEZZA MIR
M. HASEEB MIR
MEHWISH JAVED
2|Page

3. “In the name of Allah, the most beneficent
and merciful”
3|Page

4. ACKNOWLEDGEMENTS
I would like to acknowledge and thank the following people with the help of whom
this project was completed:
 Our parents
 Mr. Muhammad Abbas
 All the group members who worked really hard in Accomplishment of this
report
 Our Friends those helped and gave their valuable time for crafting this
report.
4|Page

5. TABLE OF CONTENTS
INDEX Topic Name Page#
1 Executive Summary 6
2 Introduction 9
3 Mission Statement 10
4 Vision Statement 11
5 SWOT Analysis 12
6 Hierarchy 13
7 Recruitment and Selection Process 15
8 ZONG Policies on Recruitment and Selection
9 General Conditions for Recruitment
10 Conditions for Selection
11 Practices at ZONG regarding Recruitment and Selection
12 Critical Review on Recruitment and Selection Process
13 Training
14 Training Needs Assessment Policy
15 Developing a Company-Wide Management Training Policy
16 Training Practices at ZONG
17 Types of Training at ZONG
18 Critical Review on Training at ZONG
19 Adoption Towards Organizational Change
20 Performance Appraisal System
21 Policies at ZONG for Performance Appraisal
22 Practices at ZONG for Performance Appraisal
23 Critical Review on Performance Appraisal System
24 Career Planning and Development
25 Critical Review on Career Planning and Development
26 Motivation
27 Motivation by Design
28 Reward System
29 Policies on Reward Systems
30 Practices Regarding Reward Systems at ZONG
31 Critical Review on Reward Systems
32 Health and Safety Measures
33 Recommendations
34 Conclusion
35 Bibliography
5|Page

6. EXECUTIVE SUMMARY
Telecom sector have undergone a radical change in the recent years. Once
operating in a non-competitive environment similar to utilities, it is now facing true
competition not only from domestic but also from international competitors. In
order to keep themselves up-to-date, telecom sector members have improved and
strengthened their internal as well as external policies. As a result, they are
spending more on advertising and branding concepts and at the same time
continuously improving their workforce. A very important factor of skilled
workforce in an organization is that it reduces the cost and also helps to maintain
an unbreakable and long lasting relationship with the various facets of consumer
behavior. Now the companies have realized that by concentrating more on their
workforce, they can achieve better efficiency and higher profits. Although HR
department has been ignored in Pakistan for many decades, but now it has been
proved from the experience of other companies that without applying HR policies,
no organization can achieve efficiency and perfect labor force.
6|Page

7. ZONG
Talking about ZONG, it is the first International brand of China Mobile
being launched in Pakistan. It is meant to empower and liberate the people of
Pakistan in every nook and corner of the country. It will become a part of their
hearts, their minds and bring about a change in their lives that every one desired
but few thought would be possible.
The core essence of ZONG is to allow people to communicate at will
without worrying about tariffs, network coverage, capacity issues or congestion.
ZONG will be supported by ground breaking communications, trend setting
customer service and an unmatched product offering which will redefine rules of
the game and establish ZONG as a serious competitor for the number one spot.
ZONG offers its customers with entertaining & innovative value added
services and empowering them by giving a wide variety of products, services &
content to choose from.
They are honored to be the revolutionary country introducing this brand with
others to follow. And their aim is to make ZONG a success story for others to try
and reproduce.
With ambitious plans to provide to the fastest growing Pakistani market and
to win over the ever demanding Pakistani customer, it will be offering
extraordinary coverage, voice and data services as well as a wide range of tariff
options to choose from.
CMPak's edge comes from the experience and expertise of running the
world's largest telecom service and the commitment they make to setting quality
and customer relations standards.
CMPak is geared to offer neatly packaged VAS products that will benefit the
individuals, corporate as well as small businesses. Led by a team of professionals
7|Page

8. from the field of cellular communication, CMPak is determined to make its mark
in the Pakistani market and to change the way people communicate.
China Mobile Pakistan (ZONG) is a 100% subsidiary of China Mobile. So
far CMPak has invested more than US$ 700 million in the telecom sector in
Pakistan and an additional US$ 800 million has been invested till the end of year
2008. These largest investments by CMPak act as ambassador of friendship
between China and Pakistan. CMPak will invest more investments to enhance its
services and bring innovation to sustain its leadership in the Telecom industry of
Pakistan.
ZONG is having its operative roots in China and Pakistan, so we can regard
it as an international telecom company, having its parent company CMCC in
China.
With the help of globalization, HR management has an advantage of having
a bigger pool of workers to be chosen from.
8|Page

9. INTRODUCTION:
“Listening to our employees attentively is the responsibility of ZONG HR. Your feedback will
be kept in a b s o l u t e c o n f i d e n t i a l l y b y b e i n g s e n t
o n l y t o H R O p e r a t i o n a l E x c e l l e n c e T e a m . W e e n s u r e t h e facilitation of the
process in the best interest of the Company and the Employees!”
Zong Human Resource Department that has the capability of performing
functions such as job analysis, recruitment, training and development, performance
appraisal, setting compensation policies and providing safety and health to their
employees.
This report covers all the aspects of the human resource management
concepts presently applied in ZONG. On the basis of observation it has been
extracted that Human Resource in ZONG is highly motivated due to the perfect
conditions provided to them.
9|Page

10. Mission Statement
To be the number one cellular operator in
Pakistan …
10 | P a g e

11. Vision Statement
To deliver the best network services with value added
services that is in reach of common person.
11 | P a g e

12. S
tregths: Backup support
Value-added services
Ever-increasing subscribers
Ever-increasing coverage area
W
eaknesses: Late entry into the market
Least count current subscribers
Low area coverage (so far)
O
pportunities: Covering such areas where others
have not yet reached
Quality services to obtain customers’ loyalty
Lower tariffs
T hreats: Security threats to towers
Threat of competitor strategies for tariffs and packages.
12 | P a g e

13. HIERARCHY
President
Karachi Islamabad Lahore
Marketing Finance HR IT Sales Engineering
13 | P a g e

14. STRUCTURE OF HR DEPARTMENT AT ZONG
Chief HRM
Officer
Director HRM
Senior HR
Manager
Regional HR
Manager
Assistant HR
Manager
Team Leader
Team
14 | P a g e

15. RECRUITMENT AND SELECTION PROCESS
Employment Recruiting: Applicants Use selection
planning & Build a pool complete tools; tests to
forecasting of candidates application screen-out
form applicants
Candidate
becomes Director or department head interview
employee final candidates to make final choices
ZONG POLICIES FOR RECRUITMENT AND
SELECTION:
Policies for Recruitment and Selection as experienced at ZONG are:
Recruitment policy
Objectives: The policy is projected to ensure an effective and efficient method
of recruitment and selection. It is expected that hiring should be without any
discrimination based on race, colour, sex, nationality, ancestry, religion or
disability.
(to be continued….)
15 | P a g e