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INDIAN INSTITUTE OF PLANNING & MANAGEMENT 1
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Indian Institute of Planning & Management
(IIPM Tower, AQ-6, Sector-V, Salt Lake City, Near Techno Polis. Kolkata-700091)
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 2
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
ABSTRACT
Today, advertising is a multi-billion industry, employing hundreds of thousands of people and
affecting billions of people’s lives worldwide. Yet, seeing as advertising clutter has increased
tremendously and is more intense than ever, it is vital that companies differentiate themselves
from competitors by creating even more powerful, entertaining and innovative advertisement
messages, as well as sponsoring different events to motivate the customers to buy their products.
Here we are focusing on three companies namely Khadims, Bata and Sreeleathers and
quantifying their advertising effectiveness over their customers through out a questionnaire
survey and improvement of these advertisements for more customer acquisitions.
‘The bottom line’ of the market research speaks that branded shoes in India has been increasing
on day by day basis. That sounds good for domestic as well as international market.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 3
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
ACKNOWLEDGEMENT
Concentration, Dedication and hard work are essential but these factors are not only essential to
achieve the desired goal. Guidance and co-operation of the people make it successful.
Acknowledgement is not merely a formality but it is an expression of deep sense of gratitude and
appreciation.
We sincerely acknowledge to our project guide Prof. B.D.Gupta, who supported us and extended
his valuable support for review of project and report.
Lastly we would like to express our sincere gratitude to all faculty members of IIPM who
encouraged and gave us moral support to complete this task.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 4
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
CONTENTs
EXECUTIVE SUMMARY: ......................................................................................................................... 6
INTRODUCTION:.................................................................................................................................... 7
RESEARCH OBJECTIVE:.......................................................................................................................... 8
RESEARCH METHODOLOGY:................................................................................................................. 8
BODY OF THE REPORT........................................................................................................................... 9
Khadims company information:........................................................................................................ 9
Khadims product range:.................................................................................................................... 9
Khadims sales turnover:.................................................................................................................... 9
Bata company information: ............................................................................................................ 10
Bata competitors:............................................................................................................................ 11
Bata sales turnover: ........................................................................................................................ 11
Sreeleathers company information: ............................................................................................... 11
Sreeleathers competitors:.............................................................................................................. 12
Sreeleathers sales turnover:........................................................................................................... 12
FINDINGS(PRIMARY) & ANALYSIS ........................................................................................................ 13
CONCLUSION......................................................................................................................................... 26
RECOMMENDATION.............................................................................................................................. 27
BIBLIOGRAPHY...................................................................................................................................... 27
APPENDIX ............................................................................................................................................. 28
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 5
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
LIST OF FIGURES & TABLES
Gender:............................................................................................................................................ 13
Age:.................................................................................................................................................. 13
Remembrance of the ads:.................................................................................................................. 14
Liking of ads:.................................................................................................................................... 15
Ads describing the product: ............................................................................................................ 16
Tagline ratings:................................................................................................................................ 18
Buying assurance:........................................................................................................................... 19
Product differentiation: .................................................................................................................. 20
Respondents targeting the target customer:.................................................................................. 20
Used in anytime: ............................................................................................................................. 22
Current using product: .................................................................................................................... 23
Ads receiving preference: ............................................................................................................... 23
Type of ads prefernce: .................................................................................................................... 24
Improvement of these ads:............................................................................................................. 24
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 6
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Executive Summary
This project is a comparative study of consumer perception of reputed product brands. The three
major players are Khadims, Bata and Sreeleathers. There is neck to neck information between
the three.
Khadim’s was established in 1965 with the acquisition of a small shop in Chitpur by Lt. Shri
Satya Prasad Roy Burman. Khadim’s sustainable growth and quick ascendance to popularity has
many authors; a management that displayed insightful business acumen and a loyal workforce
that made customer satisfaction their mantra. Even as our business and social environments
change rapidly, Khadim’s promises to provide the same value quotients to customers that will
continue to deliver delight.
Bata was founded by three siblings with a small inheritance in the town of Zlin, Czechoslovakia
on August 24, 1894. Bata reach is worldwide; its presence is local. Our novel international
manufacturing structure allows Bata facilities around the globe to respond to the unique needs
and wants of local customers. As a result, Bata is honored to be a local company in every country
it serves. Bata continues to be guided by the same core principle it has followed for over one
hundred years: to know its customers and to create the best possible products to meet their needs.
Sreeleathers is engaged in the business of dealing in all kinds of footwear and leather
accessories. It is also engaged as retailer and wholesaler of footwear and leather articles. The
Company has around 30 retail outlets (including outlets owned by franchise), spread over 9
states including West Bengal, Bihar, Jharkhand etc.
There are different individual companies under a common umbrella each dedicated to a specific
line of product manufacturing, procuring or other particular business activities.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 7
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Introduction
Advertising Management is a career path in the advertising industry. Advertising and promotions
managers may work for an agency, a PR firm, a media outlet, or may be hired directly by a
company to develop branding for the company's product or service. This position can include
supervising employees, acting as a liaison between multiple agencies working on a project, or
creating and implementing promotional campaigns.
Every organization, or rather, Brand, invests a lot of capital on marketing, a major
chunk of which is spent on making ads. Getting an iconic celeb like Amitabh
Bachchan to speak about a product like Navratna Hair Oil, it seems like a piece of
cake nowadays. But, to how much extent does these ads actually affect the
consumers? Do they actually buy a product just because their favourite film-star is
endorsing it? Is it possible that a product can change its image on the consumers
overnight, just because of the flashy ad they just released?
Advertising, it can be said, has a similar effect on our purchasing habits as our peer
group does. Nobody jumps in to say “I need that thing” just because the ad that had
just been aired on TV is extremely attractive, but yes, sometimes, we may say “let’s
try this brand, the ad on TV looks good.”
Advertising and promotion offer a news function to consumers. Viewers of ads learn about new
products and services available to them, much like they learn about events in the news. This
information function has a neutral role. It provides facts without approval or disapproval from
consumers. Customer behavior at this stage encompasses expressions of curiosity.
Consumers have a rational response to advertising when they look at the features of a product or
service. This response focuses on a logical listing of all the functional aspects of the offering.
This is an intellectual response, rather than an emotional one.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 8
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Research Objectives
The research study tends to follow and achieve specific objectives-
 To study the effect of advertising on consumer buying behavior.
 Comparison Between the branded shoes.
 To find out consumer’s satisfaction level to give suggestions for further improvement.
Research Methodologies
It is a way to systematically solve the research problem, it not only takes the research methods
but also consider the logic behind the methods.
 Choosed Khadims and its competing two brands Bata and Sreeleathers.
 Desk/Internet Research.
 Advertising effectiveness survey to understand how consumers react to the ads of these
companies.
SAMPLE DESIGN
Data for the study has been collected from primary sources.
QUESTIONNAIRE DESIGN
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 9
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
The data collected for the study is through questionnaires. As the questionnaire is self-
administered one, the survey is kept simple and user friendly.Words used in the questionnaire are
readily understandable to all respondents.
We made the questionnaire in which questions are according to the research and these are
convenience to the respondent.
The questionnaire is comprises of 13 questions is prepared keeping in the mind the objective of
the research. It consists of both open and closed ended questions for better understanding of the
survey.
Questionnaire is there in the appendix:-
BODY OF THE REPORT
Company Information
Khadim’s was established in 1965 with the acquisition of a small shop in Chitpur by Lt. Shri
Satya Prasad Roy Burman. Through the next many years, the company was involved in whole-
selling and distribution of branded basic utility footwear. From 1993, with its foray into retailing,
Khadim’s emerged as a popular fashion footwear brand, as also one of the leading organized
footwear retailers in India. Today, Khadim’s has over 600 retail outlets in 21 states nationally.
In a brief period of less than two decades, Khadim’s has been transformed into a much-loved
iconic brand that promises customers an unmatched experience. Our passion for producing
quality footwear delivering an inimitable customer satisfaction, has made Khadim’s one of the
well-known entities in organised footwear retailing in the country.
The same dynamism and appreciation of customer aspirations that has propelled Khadim’s to a
position of eminence in the country, is now driving Khadim’s to greater heights. A whole new
generation of customers who demand products that are high on style without compromising
either comfort or quality, are now stepping forth with renewed confidence with our multiple sub-
brands that are a perfect combination of advanced technology and material, and deliver
‘affordable fashion” like no other.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 10
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
While keeping pace with the rapidly changing retail environment, global fashion trend
andconsumer behavioural paradigms, Khadim’s has also consciously adopted contemporary
retail store aesthetics for an enhanced shopping experience, and to boost its brand appeal to
Generation-Next.
Product Range MarketSize
Family Brand, Presence in Urban/Semi-Urban, Small Towns/Rural Areas, Caters to Socio-
Economic Categories A,B,C,D, Wide Variety of Designs/Styles for a Range of Utility,
Affordable Fashion; Unmatched Value-for-Money Experience, Durable, Long-Lasting Products.
Sales turnover
Kolkata-based footwear manufacturer and retailer Khadim India Ltd has raised Rs. 90 crore from
private equity (PE) firm Reliance Equity Advisors.
Khadim currently has a paid-up capital of Rs. 12.1 crore, with majority control lying with the
city-based Roy Burman family. The company, which operates under the Khadim’s brand, posted
a nearly Rs. 422 crore turnover in 2012-13.
It has two manufacturing facilities, both in West Bengal — one at Kasba in Kolkata with a
capacity of 20,000 pairs a day, and another at Kakinara in North 24-Parganas district, with a
capacity of 25,000 pairs a day.
Company information
Bata was founded by three siblings with a small inheritance in the town of Zlin, Czechoslovakia
on August 24, 1894. It was one of the world’s first shoe “manufacturers”; a team of stitchers and
shoemakers creating footwear not just for neighbours, but for distant retail merchants.
Less than 10 years later, Bata produced 2200 pairs per day, employing resourceful imaginations,
skilled hands and modern machinery to keep up with demand. Innovative shoes styles were
developed with new customer-sensitive ways to promote them. And despite the outbreak of the
First World War, material shortages, manpower shortages, and cartels, sales increased to about
two million pairs per year by 1917. The Bata legacy had just begun.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 11
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Since their founding in 1894, Bata has been at the forefront of innovation; not only in the
production and design of new styles, but in the creation of business models that permit a quick
response to the ever-changing wants and needs of our customers. As a result, Bata enjoys a long
history as a leading manufacturer and retailer of quality footwear, and proudly serves some one
million customers each day.
Bata reach is worldwide; its presence is local. Their novel international manufacturing structure
allows Bata facilities around the globe to respond to the unique needs and wants of local
customers. As a result, Bata is honored to be a local company in every country it serves. Bata
continues to be guided by the same core principle it has followed for over one hundred years: to
know its customers and to create the best possible products to meet their needs.
For over 13 decades, Bata has been on the leading edge of footwear design. Today, professionals
in Bata’s Shoe Innovation Centers around the world continue the tradition of innovation as they
dedicate themselves to discovering new shoe materials, developing modern shoe technologies,
and creating fresh footwear that marries style with comfort.
Competitors
Sreeleathers, Rilaxo Footware, Bharatiya Inter, Liberty shoes, Mirza Intl
Sales turnover
Bata India has reported a sales turnover of Rs 408.01 crore and a net profit of Rs 36.00 crore for
the quarter ended Mar '12.
For the quarter ended Mar 2011 the sales turnover was Rs 312.43 crore and net profit was Rs
109.37 crore.
For the first time in its history, the Company''s Turnover crossed the coveted mark of Rs. 20,000
Million. During the year 2013, the Company achieved a total turnover of Rs.20,984.1 Million
reflecting a growthof approx. 12.1%. Bata has recorded a Net Profit of Rs.1,907.4 Million for the
year 2013, which was 11.2% higher than the Net Profit of Rs.1,716.0 Million for the year 2012.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 12
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Company information
The history of the company dates almost a century back. Late Suresh Chandra Dey, the founder
of the company was a freedom fighter. He nurtured a dream to make decent and durable shoes
that could be affordable for every Indian. This dream came true when Sreeleathers was founded
as a small and humble organization in Jamshedpur. Following his footsteps, his next generation
also carried on the same light and expanded business to become a leader in Eastern India,
gradually lending it an international dimension. Over the years the company becomes a
household name and queues outside the stores during festivals are not only amazing but also
unparalleled. This legendary success resulted from the simple principle “World class, Right
price”.
The company is engaged in the business of dealing in all kinds of footwear and leather
accessories. It is also engaged as retailer and wholesaler of footwear and leather articles. The
Company has around 30 retail outlets (including outlets owned by franchise), spread over 9
states including West Bengal, Bihar, Jharkhand etc.
Competitors
Bata India, Rilaxo Footware, Bharatiya Inter, Liberty shoes, Mirza Intl
Sales turnover
Sreeleathers has reported a standalone sales turnover of Rs 12.66 crore and a net profit of Rs
1.05 crore for the quarter ended Mar '14. Other income for the quarter was Rs 0.33 crore. For the
quarter ended Mar 2013 the standalone sales turnover was Rs 11.21 crore and net profit was Rs
1.25 crore, and other income Rs 0.27 crore. Sreeleathers shares closed at 254.00 on May 30,
2014 (NSE).
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 13
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
FINDINGS (PRIMARY) & ANALYSIS
Data whatever collected from various sources throughout the project duration are analyzed and
interpreted systematically in statements, table and graphs. The types of graphs are in the form of
simple diagrams.
Gender
This chart represents the gender of the respondents which will ultimately help the company to
target their ads according to the gender of the people.
23
7
Gender of Respondents
Male
Female
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 14
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Age
This chart represents how different age people take these ads differently.
Remembrance of the advertisements
This chart represents how well the respondent remembers the showed advertisements.
0
28
1 1
0 0
Age of respondents
Below 20 years
Between 20 and 30 years
Between 30 and 40 years
Between 40 and 50 years
Between 50 and 60 years
Above 60 years
0 2 4 6 8 10 12
Don't remember at all
Remember company but not product or ad
Remember company and product but not ad
Remember ad
5
3
12
10
Khadims
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 15
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Liking of advertisements
This chart represents how well the respondents like these ads.
0 5 10 15
Don't remember at all
Remember companybut not product or ad
Remember company and product but not ad
Remember ad
5
6
14
5
Bata
0 5 10 15
Don't remember at all
Remember companybut not product or ad
Remember company and product but not ad
Remember ad
13
3
7
7
Sreeleathers
0 5 10 15
I do not like it at all
I do not like it
Neutral
I like it
I like it very much
3
2
10
15
0
Khadims
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 16
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Ads describing the product
This chart represents how well did this advertisement describes the product.
3
5
11
9
2
0 2 4 6 8 10 12
I do not like it at all
I do not like it
Neutral
I like it
I like it very much
Bata
3
6
9
8
4
0 1 2 3 4 5 6 7 8 9 10
I do not like it at all
I do not like it
Neutral
I like it
I like it very much
Sreeleathers
0
5
10
15
20
25
Very well I'm still a little
confused
I didn't understand
the ad at all
22
5 3
Khadims
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 17
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Ad Ratings
This chart represents the how the respondents rate these ads in comparison with the other
mentioned ads?
0
5
10
15
20
Very well
I'm still a little confused
I didn't understand the ad at all
18
11
1
Bata
0
5
10
15
Very well I'm still a little
confused
I didn't understand
the ad at all
12
7
11
Sreeleathers
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 18
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Tagline ratings
This chart represents how the respondents will rate the tag line of the ads.
5
17
7
1
0
0
5
10
15
20
Much better Better More or less the same Worst Much worse
Khadims
9
8
13
0 0
0
5
10
15
Much better Better More or less the same Worst Much worse
Bata
7
5
11
5
2
0
2
4
6
8
10
12
Much better Better More or less the same Worst Much worse
Sreeleathers
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 19
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Buying assurance
This chart represents weather the respondents will buy their products based on these ads.
10
3
6
6
1
1
1
0
1
0
1
0
0
0
0
0
0
0
0 2 4 6 8 10 12
Attention-getting
Cheerful
Emotional
Genuine/sincere
Informative
Memorable
Offensive
Satisfying
Unique
Khadims
6
3
6
3
4
3
2
1
0
0
1
1
0
0
0
0
0
0
0 1 2 3 4 5 6 7
Attention-getting
Cheerful
Emotional
Genuine/sincere
Informative
Memorable
Offensive
Satisfying
Unique
Bata
5
7
4
5
1
0
5
0
0
1
0
1
0
0
0
0
1
0
0 1 2 3 4 5 6 7 8
Attention-getting
Cheerful
Emotional
Genuine/sincere
Informative
Memorable
Offensive
Satisfying
Unique
Sreeleathers
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 20
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Product differentiation
0
5
10
15
Sure yes Probably yes Maybe Probably not Surely not
7
15
7
0
1
Khadims
0
5
10
15
Sure yes Probably yes Maybe Probably not Surely not
6
8
11
3
2
Bata
0
2
4
6
8
10
Sure yes Probably yes Maybe Probably not Surely not
Sreeleathers
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 21
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
This chart represents how the respondents will expect this product is different in comparison
with the other two.
Respondents suggesting the targetcustomer
0 2 4 6 8 10 12 14
Very different
Something different
Quite similar
Same
11
14
5
0
Khadims
0 2 4 6 8 10 12 14 16
Very different
Something different
Quite similar
Same
7
15
7
1
Bata
0 2 4 6 8 10 12
Very different
Something different
Quite similar
Same
Sreeleathers
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 22
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
This chart represents the target customer of the products proposed by the respondents.
0 2 4 6 8 10
More women will use it
More men will use it
Both men and women
Young
Seniors
Both young and senior
Trendy people
Traditional
Both trendy and the more traditional
Those who dress more fashionable
4
4
10
3
1
2
2
3
0
1
Khadims
0 1 2 3 4 5 6 7
More women will use it
More men will use it
Both men and women
Young
Seniors
Both young and senior
Trendy people
Traditional
Both trendy and the more traditional
Those who dress more fashionable
4
6
5
3
7
2
2
1
0
0
Bata
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 23
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Used in any time
This chart represents weather the respondents used these products or not in any time.
0 1 2 3 4 5 6 7 8 9
More women will use it
More men will use it
Both men and women
Young
Seniors
Both young and senior
Trendy people
Traditional
Both trendy and the more traditional
Those who dress more fashionable
4
3
9
1
4
2
1
2
3
1
Sreeleathers
26
4
Khadims & Bata
Yes
No
16
14
Sreeleathers
Yes
No
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 24
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Current using product
This chart represents which of the three product is currently used by the respondent.
Ads receiving preference
This chart represents the preference of receiving ads by the respondents.
6
7
5
12
Currently used product
Khadims
Bata
Sreeleathers
None of the above
0 2 4 6 8 10 12 14 16
Print
TV
Radio
Mobile
Internet
All
None
Depends
Other
9
16
3
3
15
6
1
4
0
Ads receiving preference
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 25
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Type of advertisement preference
This chart represents the kinds of ads mostly liked by the respondents.
Improvement of these ads
For improvement of these ads, some suggestions are taken from the respondents which are as
follows:-
 While a percentage of population viewed that these ads should focus more on their USP
rather than normal ads.
 Some people also suggested that these products mainly focuses on giving the quality
product but they don't provide much stylish product which ultimately result in that they
have very less market share, as only the senior people like to buy these product not the
young generation. So they should focuses on providing stylish and creative product like
REEBOK ,NIKE, etc.
 Again, there are people who think that a fresh active ad with lots of music and also which
shows people to be happy and energetic will greatly improve the ad.
0 5 10 15 20 25 30
Funny
Creative
Unique
Informative
Meaningful
Short and crisp
Inoffensive
Emotional
Crazy
Simple
Straightforward
Offbeat
Genuine
Other
11
27
10
13
12
6
1
5
4
4
5
3
5
0
Ad preference
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 26
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
 Some of the respondents also mentioned that Bata needs to promote their product more
fashionable to attract more attention whereas Sreeleathers should create more outlets to
attract more customers.
 Another way of improving ads as mentioned by the respondents that they should think
and present in a different way may be pull strategy will work.
 High Profile Celebrity endorsements, Unique and more focused on the target market,
reality check for e.g. should get lucky draw etc.
 These 3 companies has to have changed their interval gap from one advertisement to
another. However these three companies are often came up with seasonal adds not in
thoroughly adds like other else brands (REEBOK,NIKE) and the gap of advertisement
they need to focused and make it as close as possible because if the time gap is more
from last ad to next adds then they might lose customers.
 Making the ad more informative with attentive tagline which can approach each
generations good
 Simple life makes walk this should be the catch line of it also its product design needs to
ameliorate quickly
 Khadims should think about some more innovative ads which will improve their sales.
Bata’s video and ads are okay but they should ad in above the line because they are doing
some seasonal ads so, they should also do ads which will help them to grab more
customers.
 They should implement a seasonal offer and it should be clearly directed in print ads
Shreeleathers needs ads with more improvement on innovation and they should give the
ads with much more creativity. They should launch some offer with gold or diamonds on
Indian biggest occasion like Durga puja etc. which will help them to grab more
customers it can be more creative and attractive
 The ads are good while attracting children's and teenagers but ads could even be better if
they try to above 30yrs of age people.
 Khadims- heavenly comfort. This brand should concentrate much on delivering quality
products at a reasonable price rather than only promoting style and comfort. Bata-
Reasonable comfort. This brand should concentrate more on its quality than its
reasonable pricing. Sreeleathers- Style for everyone. This brand should concentrate on
pricing along with their quality of products.
 The ads should be more creative, more informative, more attractive.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 27
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
CONCLUSION
 According to consumer reaction, Khadims ad is the most popular ad in comparison with
the other two.
 Khadims is in no comparison with Sreeleathers but its tough competitor is Bata which is
giving near about the same percentage of ad remembrance.
 Khadims has won the trophy of most liking ads by the customers than the others which
considerably increases their market share.
 Consumers are reluctant in understanding the product description from the ads of
Sreeleathers whereas this is not the case of Khadims and Bata.
 In case of ads ratings, Khadims won the trophy whereas Bata ansd Sreeleathers’s ads are
more or less same as described by the respondents.
 For Khadims, customers rate their tagline as more attention getting whereas for Bata,
there tagline is being equally distributed between attention getting and cheerful and for
Sreeleathers, they got highest rating as cheerful.
 Well a lion part of the respondents assured that they will probably buy the khadims shoes
after watching the ads but this is not the case of Bata and Sreeleathers.
 Khadims and Bata ads are rated as something different whereas Sreeleather ads are rated
as near about the same ad.
 Khadims and Sreeleathers products are mostly used by both men and women whereas
Bata’s product is mostly used by seniors, as mentioned by the respondents.
 Currently 6% of the respondents are using Khadims shoes and 7% that of Bata and 5%
that of Sreeleathers.
 Nearly 28% of the customer mostly prefers to receive ads through television and internet
and that of 16% through print.
 25% people likes creative ads followed by 12%, 11% and 10% that of funny, meaningful
and informative content.
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 28
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
RECOMMENDATIONS
 Department stores are the prime sales and marketing channel for branded shoes. In
addition, store decorations and product displays should be designed to create a strong first
impression.
 The prices of Bata must be reduced to increase sales.
 Celebrity endorsement should be adopted in their ads.
 Should introduce special offers and schemes in their ads like lucky draw etc.
 The ads should be more attractive and creative.
 Their ads should focus more on their unique selling proposition.
BIBLIOGRAPHY
http://www.bata.com/
http://www.khadims.com/
http://www.sreeleathers.com/
http://www.thehindubusinessline.com/companies/khadim-india-raises-rs-90-cr-from-
reliance-equity/article5182569.ece
http://www.moneycontrol.com/news/results/bata-india-mar-12-sales-at-rs-40801-
crore_699805.html
http://www.moneycontrol.com/news/results/sreeleathers-standalone-dec-12-sales-at-rs-
1484-crore_823616.html
https://docs.google.com/forms/d/1163vGZme-
oQEGHx9CXmSsnkB_y4F1EXwhnpZQygeJPs/viewform
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 29
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
APPENDIX
QUESTIONNAIRE
Advertising Effectiveness Survey
Please look into the below mentioned ads before filling up the questionnaire
Khadims poster ad
Sreeleathers poster ad
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 30
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Bata poster ad
Name*Required
Gender*Required
Male
Female
Age*Requi red
Below 20 years
Between 20 and 30 years
Between 30 and 40 years
Between 40 and 50 years
Between 50 and 60 years
Above 60 years
1. How well do you remember the advertisements?*Required
Don't remember at
all
Remember
company but not
product or ad
Remember
company and
product but not ad
Remember ad
Khadims
Bata
Sreeleathers
2. How well do you like thisads?*Requi red
I do not like it
at all
I do not like it Neutral I like it
I like it very
much
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 31
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
I do not like it
at all
I do not like it Neutral I like it
I like it very
much
Khadims
Bata
Sreeleathers
3. How well did thisadvertisement describe the product?*Required
Very well I'm still a little confused
I didn't understand the ad
at all
Khadims
Bata
Sreeleathers
4. How would you rate these adsin comparison with the other mentioned ads?*Requi red
Much better Better
More or less
the same
Worst Much worse
Khadims
Bata
Sreeleathers
5. How will you rate the tag line of the ads?*Requi red
Att
enti
on-
gett
ing
B
or
in
g
Ch
eer
ful
Cr
eat
ive
Em
otio
nal
En
erg
etic
Genui
ne/sin
cere
Hu
mo
rou
s
Info
rma
tive
Irri
tati
ng
Me
mor
able
N
at
ur
al
Off
ens
ive
Pl
ea
sa
nt
Sat
isfy
ing
St
ro
ng
U
ni
qu
e
W
ar
m-
he
art
ed
Kha
dim
s
Bata
Sree
leat
hers
6. Based on this advertisement, would you buy it?*Required
Sure yes Probably yes Maybe Probably not Surely not
Khadims
Bata
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 32
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Sure yes Probably yes Maybe Probably not Surely not
Sreeleathers
7. How much do you expect thisproduct isdifferent in comparison with the other two?*Required
Very different
Something
different
Quite similar Same
Khadims
Bata
Sreeleathers
8. According to what you have seen in the advertisement ... what type of person do you believe
would use this product?*Requi red
More
wome
n will
use it
Mor
e
men
will
use
it
Both
men
and
wome
n
Youn
g
Senior
s
Both
youn
g and
senio
r
Trend
y
peopl
e
Tradition
al
Both
trendy
and the
more
tradition
al
Those
who dress
more
fashionab
le
Khadims
Bata
Sreeleathe
rs
9. Have you ever used any of these products?*Requi red
Yes No
Khadims
Bata
Sreeleathers
10. Which one of these product you are using now?*Required
Khadims
Bata
Sreeleathers
None of the above
11. How do you prefer to receive advertising? (Choose all that apply.)*Required
Print
TV
Radio
INDIAN INSTITUTE OF PLANNING & MANAGEMENT 33
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Mobile
Internet
All
None
Depends
Other:
12. What kind of adsdo you like?(choose all that apply)
Funny
Creative
Unique
Informative
Meaningful
Short and crisp
Inoffensive
Emotional
Crazy
Simple
Straightforward
Offbeat
Genuine
Other:
13. According to you how three of these adscan be improved?*
give a caption of the brand and give your views and proceed to the next caption

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Project in advertising management

  • 1. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 1 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Indian Institute of Planning & Management (IIPM Tower, AQ-6, Sector-V, Salt Lake City, Near Techno Polis. Kolkata-700091)
  • 2. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 2 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 ABSTRACT Today, advertising is a multi-billion industry, employing hundreds of thousands of people and affecting billions of people’s lives worldwide. Yet, seeing as advertising clutter has increased tremendously and is more intense than ever, it is vital that companies differentiate themselves from competitors by creating even more powerful, entertaining and innovative advertisement messages, as well as sponsoring different events to motivate the customers to buy their products. Here we are focusing on three companies namely Khadims, Bata and Sreeleathers and quantifying their advertising effectiveness over their customers through out a questionnaire survey and improvement of these advertisements for more customer acquisitions. ‘The bottom line’ of the market research speaks that branded shoes in India has been increasing on day by day basis. That sounds good for domestic as well as international market.
  • 3. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 3 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 ACKNOWLEDGEMENT Concentration, Dedication and hard work are essential but these factors are not only essential to achieve the desired goal. Guidance and co-operation of the people make it successful. Acknowledgement is not merely a formality but it is an expression of deep sense of gratitude and appreciation. We sincerely acknowledge to our project guide Prof. B.D.Gupta, who supported us and extended his valuable support for review of project and report. Lastly we would like to express our sincere gratitude to all faculty members of IIPM who encouraged and gave us moral support to complete this task.
  • 4. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 4 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 CONTENTs EXECUTIVE SUMMARY: ......................................................................................................................... 6 INTRODUCTION:.................................................................................................................................... 7 RESEARCH OBJECTIVE:.......................................................................................................................... 8 RESEARCH METHODOLOGY:................................................................................................................. 8 BODY OF THE REPORT........................................................................................................................... 9 Khadims company information:........................................................................................................ 9 Khadims product range:.................................................................................................................... 9 Khadims sales turnover:.................................................................................................................... 9 Bata company information: ............................................................................................................ 10 Bata competitors:............................................................................................................................ 11 Bata sales turnover: ........................................................................................................................ 11 Sreeleathers company information: ............................................................................................... 11 Sreeleathers competitors:.............................................................................................................. 12 Sreeleathers sales turnover:........................................................................................................... 12 FINDINGS(PRIMARY) & ANALYSIS ........................................................................................................ 13 CONCLUSION......................................................................................................................................... 26 RECOMMENDATION.............................................................................................................................. 27 BIBLIOGRAPHY...................................................................................................................................... 27 APPENDIX ............................................................................................................................................. 28
  • 5. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 5 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 LIST OF FIGURES & TABLES Gender:............................................................................................................................................ 13 Age:.................................................................................................................................................. 13 Remembrance of the ads:.................................................................................................................. 14 Liking of ads:.................................................................................................................................... 15 Ads describing the product: ............................................................................................................ 16 Tagline ratings:................................................................................................................................ 18 Buying assurance:........................................................................................................................... 19 Product differentiation: .................................................................................................................. 20 Respondents targeting the target customer:.................................................................................. 20 Used in anytime: ............................................................................................................................. 22 Current using product: .................................................................................................................... 23 Ads receiving preference: ............................................................................................................... 23 Type of ads prefernce: .................................................................................................................... 24 Improvement of these ads:............................................................................................................. 24
  • 6. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 6 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Executive Summary This project is a comparative study of consumer perception of reputed product brands. The three major players are Khadims, Bata and Sreeleathers. There is neck to neck information between the three. Khadim’s was established in 1965 with the acquisition of a small shop in Chitpur by Lt. Shri Satya Prasad Roy Burman. Khadim’s sustainable growth and quick ascendance to popularity has many authors; a management that displayed insightful business acumen and a loyal workforce that made customer satisfaction their mantra. Even as our business and social environments change rapidly, Khadim’s promises to provide the same value quotients to customers that will continue to deliver delight. Bata was founded by three siblings with a small inheritance in the town of Zlin, Czechoslovakia on August 24, 1894. Bata reach is worldwide; its presence is local. Our novel international manufacturing structure allows Bata facilities around the globe to respond to the unique needs and wants of local customers. As a result, Bata is honored to be a local company in every country it serves. Bata continues to be guided by the same core principle it has followed for over one hundred years: to know its customers and to create the best possible products to meet their needs. Sreeleathers is engaged in the business of dealing in all kinds of footwear and leather accessories. It is also engaged as retailer and wholesaler of footwear and leather articles. The Company has around 30 retail outlets (including outlets owned by franchise), spread over 9 states including West Bengal, Bihar, Jharkhand etc. There are different individual companies under a common umbrella each dedicated to a specific line of product manufacturing, procuring or other particular business activities.
  • 7. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 7 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Introduction Advertising Management is a career path in the advertising industry. Advertising and promotions managers may work for an agency, a PR firm, a media outlet, or may be hired directly by a company to develop branding for the company's product or service. This position can include supervising employees, acting as a liaison between multiple agencies working on a project, or creating and implementing promotional campaigns. Every organization, or rather, Brand, invests a lot of capital on marketing, a major chunk of which is spent on making ads. Getting an iconic celeb like Amitabh Bachchan to speak about a product like Navratna Hair Oil, it seems like a piece of cake nowadays. But, to how much extent does these ads actually affect the consumers? Do they actually buy a product just because their favourite film-star is endorsing it? Is it possible that a product can change its image on the consumers overnight, just because of the flashy ad they just released? Advertising, it can be said, has a similar effect on our purchasing habits as our peer group does. Nobody jumps in to say “I need that thing” just because the ad that had just been aired on TV is extremely attractive, but yes, sometimes, we may say “let’s try this brand, the ad on TV looks good.” Advertising and promotion offer a news function to consumers. Viewers of ads learn about new products and services available to them, much like they learn about events in the news. This information function has a neutral role. It provides facts without approval or disapproval from consumers. Customer behavior at this stage encompasses expressions of curiosity. Consumers have a rational response to advertising when they look at the features of a product or service. This response focuses on a logical listing of all the functional aspects of the offering. This is an intellectual response, rather than an emotional one.
  • 8. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 8 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Research Objectives The research study tends to follow and achieve specific objectives-  To study the effect of advertising on consumer buying behavior.  Comparison Between the branded shoes.  To find out consumer’s satisfaction level to give suggestions for further improvement. Research Methodologies It is a way to systematically solve the research problem, it not only takes the research methods but also consider the logic behind the methods.  Choosed Khadims and its competing two brands Bata and Sreeleathers.  Desk/Internet Research.  Advertising effectiveness survey to understand how consumers react to the ads of these companies. SAMPLE DESIGN Data for the study has been collected from primary sources. QUESTIONNAIRE DESIGN
  • 9. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 9 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 The data collected for the study is through questionnaires. As the questionnaire is self- administered one, the survey is kept simple and user friendly.Words used in the questionnaire are readily understandable to all respondents. We made the questionnaire in which questions are according to the research and these are convenience to the respondent. The questionnaire is comprises of 13 questions is prepared keeping in the mind the objective of the research. It consists of both open and closed ended questions for better understanding of the survey. Questionnaire is there in the appendix:- BODY OF THE REPORT Company Information Khadim’s was established in 1965 with the acquisition of a small shop in Chitpur by Lt. Shri Satya Prasad Roy Burman. Through the next many years, the company was involved in whole- selling and distribution of branded basic utility footwear. From 1993, with its foray into retailing, Khadim’s emerged as a popular fashion footwear brand, as also one of the leading organized footwear retailers in India. Today, Khadim’s has over 600 retail outlets in 21 states nationally. In a brief period of less than two decades, Khadim’s has been transformed into a much-loved iconic brand that promises customers an unmatched experience. Our passion for producing quality footwear delivering an inimitable customer satisfaction, has made Khadim’s one of the well-known entities in organised footwear retailing in the country. The same dynamism and appreciation of customer aspirations that has propelled Khadim’s to a position of eminence in the country, is now driving Khadim’s to greater heights. A whole new generation of customers who demand products that are high on style without compromising either comfort or quality, are now stepping forth with renewed confidence with our multiple sub- brands that are a perfect combination of advanced technology and material, and deliver ‘affordable fashion” like no other.
  • 10. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 10 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 While keeping pace with the rapidly changing retail environment, global fashion trend andconsumer behavioural paradigms, Khadim’s has also consciously adopted contemporary retail store aesthetics for an enhanced shopping experience, and to boost its brand appeal to Generation-Next. Product Range MarketSize Family Brand, Presence in Urban/Semi-Urban, Small Towns/Rural Areas, Caters to Socio- Economic Categories A,B,C,D, Wide Variety of Designs/Styles for a Range of Utility, Affordable Fashion; Unmatched Value-for-Money Experience, Durable, Long-Lasting Products. Sales turnover Kolkata-based footwear manufacturer and retailer Khadim India Ltd has raised Rs. 90 crore from private equity (PE) firm Reliance Equity Advisors. Khadim currently has a paid-up capital of Rs. 12.1 crore, with majority control lying with the city-based Roy Burman family. The company, which operates under the Khadim’s brand, posted a nearly Rs. 422 crore turnover in 2012-13. It has two manufacturing facilities, both in West Bengal — one at Kasba in Kolkata with a capacity of 20,000 pairs a day, and another at Kakinara in North 24-Parganas district, with a capacity of 25,000 pairs a day. Company information Bata was founded by three siblings with a small inheritance in the town of Zlin, Czechoslovakia on August 24, 1894. It was one of the world’s first shoe “manufacturers”; a team of stitchers and shoemakers creating footwear not just for neighbours, but for distant retail merchants. Less than 10 years later, Bata produced 2200 pairs per day, employing resourceful imaginations, skilled hands and modern machinery to keep up with demand. Innovative shoes styles were developed with new customer-sensitive ways to promote them. And despite the outbreak of the First World War, material shortages, manpower shortages, and cartels, sales increased to about two million pairs per year by 1917. The Bata legacy had just begun.
  • 11. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 11 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Since their founding in 1894, Bata has been at the forefront of innovation; not only in the production and design of new styles, but in the creation of business models that permit a quick response to the ever-changing wants and needs of our customers. As a result, Bata enjoys a long history as a leading manufacturer and retailer of quality footwear, and proudly serves some one million customers each day. Bata reach is worldwide; its presence is local. Their novel international manufacturing structure allows Bata facilities around the globe to respond to the unique needs and wants of local customers. As a result, Bata is honored to be a local company in every country it serves. Bata continues to be guided by the same core principle it has followed for over one hundred years: to know its customers and to create the best possible products to meet their needs. For over 13 decades, Bata has been on the leading edge of footwear design. Today, professionals in Bata’s Shoe Innovation Centers around the world continue the tradition of innovation as they dedicate themselves to discovering new shoe materials, developing modern shoe technologies, and creating fresh footwear that marries style with comfort. Competitors Sreeleathers, Rilaxo Footware, Bharatiya Inter, Liberty shoes, Mirza Intl Sales turnover Bata India has reported a sales turnover of Rs 408.01 crore and a net profit of Rs 36.00 crore for the quarter ended Mar '12. For the quarter ended Mar 2011 the sales turnover was Rs 312.43 crore and net profit was Rs 109.37 crore. For the first time in its history, the Company''s Turnover crossed the coveted mark of Rs. 20,000 Million. During the year 2013, the Company achieved a total turnover of Rs.20,984.1 Million reflecting a growthof approx. 12.1%. Bata has recorded a Net Profit of Rs.1,907.4 Million for the year 2013, which was 11.2% higher than the Net Profit of Rs.1,716.0 Million for the year 2012.
  • 12. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 12 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Company information The history of the company dates almost a century back. Late Suresh Chandra Dey, the founder of the company was a freedom fighter. He nurtured a dream to make decent and durable shoes that could be affordable for every Indian. This dream came true when Sreeleathers was founded as a small and humble organization in Jamshedpur. Following his footsteps, his next generation also carried on the same light and expanded business to become a leader in Eastern India, gradually lending it an international dimension. Over the years the company becomes a household name and queues outside the stores during festivals are not only amazing but also unparalleled. This legendary success resulted from the simple principle “World class, Right price”. The company is engaged in the business of dealing in all kinds of footwear and leather accessories. It is also engaged as retailer and wholesaler of footwear and leather articles. The Company has around 30 retail outlets (including outlets owned by franchise), spread over 9 states including West Bengal, Bihar, Jharkhand etc. Competitors Bata India, Rilaxo Footware, Bharatiya Inter, Liberty shoes, Mirza Intl Sales turnover Sreeleathers has reported a standalone sales turnover of Rs 12.66 crore and a net profit of Rs 1.05 crore for the quarter ended Mar '14. Other income for the quarter was Rs 0.33 crore. For the quarter ended Mar 2013 the standalone sales turnover was Rs 11.21 crore and net profit was Rs 1.25 crore, and other income Rs 0.27 crore. Sreeleathers shares closed at 254.00 on May 30, 2014 (NSE).
  • 13. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 13 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 FINDINGS (PRIMARY) & ANALYSIS Data whatever collected from various sources throughout the project duration are analyzed and interpreted systematically in statements, table and graphs. The types of graphs are in the form of simple diagrams. Gender This chart represents the gender of the respondents which will ultimately help the company to target their ads according to the gender of the people. 23 7 Gender of Respondents Male Female
  • 14. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 14 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Age This chart represents how different age people take these ads differently. Remembrance of the advertisements This chart represents how well the respondent remembers the showed advertisements. 0 28 1 1 0 0 Age of respondents Below 20 years Between 20 and 30 years Between 30 and 40 years Between 40 and 50 years Between 50 and 60 years Above 60 years 0 2 4 6 8 10 12 Don't remember at all Remember company but not product or ad Remember company and product but not ad Remember ad 5 3 12 10 Khadims
  • 15. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 15 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Liking of advertisements This chart represents how well the respondents like these ads. 0 5 10 15 Don't remember at all Remember companybut not product or ad Remember company and product but not ad Remember ad 5 6 14 5 Bata 0 5 10 15 Don't remember at all Remember companybut not product or ad Remember company and product but not ad Remember ad 13 3 7 7 Sreeleathers 0 5 10 15 I do not like it at all I do not like it Neutral I like it I like it very much 3 2 10 15 0 Khadims
  • 16. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 16 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Ads describing the product This chart represents how well did this advertisement describes the product. 3 5 11 9 2 0 2 4 6 8 10 12 I do not like it at all I do not like it Neutral I like it I like it very much Bata 3 6 9 8 4 0 1 2 3 4 5 6 7 8 9 10 I do not like it at all I do not like it Neutral I like it I like it very much Sreeleathers 0 5 10 15 20 25 Very well I'm still a little confused I didn't understand the ad at all 22 5 3 Khadims
  • 17. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 17 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Ad Ratings This chart represents the how the respondents rate these ads in comparison with the other mentioned ads? 0 5 10 15 20 Very well I'm still a little confused I didn't understand the ad at all 18 11 1 Bata 0 5 10 15 Very well I'm still a little confused I didn't understand the ad at all 12 7 11 Sreeleathers
  • 18. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 18 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Tagline ratings This chart represents how the respondents will rate the tag line of the ads. 5 17 7 1 0 0 5 10 15 20 Much better Better More or less the same Worst Much worse Khadims 9 8 13 0 0 0 5 10 15 Much better Better More or less the same Worst Much worse Bata 7 5 11 5 2 0 2 4 6 8 10 12 Much better Better More or less the same Worst Much worse Sreeleathers
  • 19. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 19 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Buying assurance This chart represents weather the respondents will buy their products based on these ads. 10 3 6 6 1 1 1 0 1 0 1 0 0 0 0 0 0 0 0 2 4 6 8 10 12 Attention-getting Cheerful Emotional Genuine/sincere Informative Memorable Offensive Satisfying Unique Khadims 6 3 6 3 4 3 2 1 0 0 1 1 0 0 0 0 0 0 0 1 2 3 4 5 6 7 Attention-getting Cheerful Emotional Genuine/sincere Informative Memorable Offensive Satisfying Unique Bata 5 7 4 5 1 0 5 0 0 1 0 1 0 0 0 0 1 0 0 1 2 3 4 5 6 7 8 Attention-getting Cheerful Emotional Genuine/sincere Informative Memorable Offensive Satisfying Unique Sreeleathers
  • 20. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 20 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Product differentiation 0 5 10 15 Sure yes Probably yes Maybe Probably not Surely not 7 15 7 0 1 Khadims 0 5 10 15 Sure yes Probably yes Maybe Probably not Surely not 6 8 11 3 2 Bata 0 2 4 6 8 10 Sure yes Probably yes Maybe Probably not Surely not Sreeleathers
  • 21. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 21 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 This chart represents how the respondents will expect this product is different in comparison with the other two. Respondents suggesting the targetcustomer 0 2 4 6 8 10 12 14 Very different Something different Quite similar Same 11 14 5 0 Khadims 0 2 4 6 8 10 12 14 16 Very different Something different Quite similar Same 7 15 7 1 Bata 0 2 4 6 8 10 12 Very different Something different Quite similar Same Sreeleathers
  • 22. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 22 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 This chart represents the target customer of the products proposed by the respondents. 0 2 4 6 8 10 More women will use it More men will use it Both men and women Young Seniors Both young and senior Trendy people Traditional Both trendy and the more traditional Those who dress more fashionable 4 4 10 3 1 2 2 3 0 1 Khadims 0 1 2 3 4 5 6 7 More women will use it More men will use it Both men and women Young Seniors Both young and senior Trendy people Traditional Both trendy and the more traditional Those who dress more fashionable 4 6 5 3 7 2 2 1 0 0 Bata
  • 23. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 23 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Used in any time This chart represents weather the respondents used these products or not in any time. 0 1 2 3 4 5 6 7 8 9 More women will use it More men will use it Both men and women Young Seniors Both young and senior Trendy people Traditional Both trendy and the more traditional Those who dress more fashionable 4 3 9 1 4 2 1 2 3 1 Sreeleathers 26 4 Khadims & Bata Yes No 16 14 Sreeleathers Yes No
  • 24. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 24 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Current using product This chart represents which of the three product is currently used by the respondent. Ads receiving preference This chart represents the preference of receiving ads by the respondents. 6 7 5 12 Currently used product Khadims Bata Sreeleathers None of the above 0 2 4 6 8 10 12 14 16 Print TV Radio Mobile Internet All None Depends Other 9 16 3 3 15 6 1 4 0 Ads receiving preference
  • 25. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 25 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Type of advertisement preference This chart represents the kinds of ads mostly liked by the respondents. Improvement of these ads For improvement of these ads, some suggestions are taken from the respondents which are as follows:-  While a percentage of population viewed that these ads should focus more on their USP rather than normal ads.  Some people also suggested that these products mainly focuses on giving the quality product but they don't provide much stylish product which ultimately result in that they have very less market share, as only the senior people like to buy these product not the young generation. So they should focuses on providing stylish and creative product like REEBOK ,NIKE, etc.  Again, there are people who think that a fresh active ad with lots of music and also which shows people to be happy and energetic will greatly improve the ad. 0 5 10 15 20 25 30 Funny Creative Unique Informative Meaningful Short and crisp Inoffensive Emotional Crazy Simple Straightforward Offbeat Genuine Other 11 27 10 13 12 6 1 5 4 4 5 3 5 0 Ad preference
  • 26. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 26 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014  Some of the respondents also mentioned that Bata needs to promote their product more fashionable to attract more attention whereas Sreeleathers should create more outlets to attract more customers.  Another way of improving ads as mentioned by the respondents that they should think and present in a different way may be pull strategy will work.  High Profile Celebrity endorsements, Unique and more focused on the target market, reality check for e.g. should get lucky draw etc.  These 3 companies has to have changed their interval gap from one advertisement to another. However these three companies are often came up with seasonal adds not in thoroughly adds like other else brands (REEBOK,NIKE) and the gap of advertisement they need to focused and make it as close as possible because if the time gap is more from last ad to next adds then they might lose customers.  Making the ad more informative with attentive tagline which can approach each generations good  Simple life makes walk this should be the catch line of it also its product design needs to ameliorate quickly  Khadims should think about some more innovative ads which will improve their sales. Bata’s video and ads are okay but they should ad in above the line because they are doing some seasonal ads so, they should also do ads which will help them to grab more customers.  They should implement a seasonal offer and it should be clearly directed in print ads Shreeleathers needs ads with more improvement on innovation and they should give the ads with much more creativity. They should launch some offer with gold or diamonds on Indian biggest occasion like Durga puja etc. which will help them to grab more customers it can be more creative and attractive  The ads are good while attracting children's and teenagers but ads could even be better if they try to above 30yrs of age people.  Khadims- heavenly comfort. This brand should concentrate much on delivering quality products at a reasonable price rather than only promoting style and comfort. Bata- Reasonable comfort. This brand should concentrate more on its quality than its reasonable pricing. Sreeleathers- Style for everyone. This brand should concentrate on pricing along with their quality of products.  The ads should be more creative, more informative, more attractive.
  • 27. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 27 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 CONCLUSION  According to consumer reaction, Khadims ad is the most popular ad in comparison with the other two.  Khadims is in no comparison with Sreeleathers but its tough competitor is Bata which is giving near about the same percentage of ad remembrance.  Khadims has won the trophy of most liking ads by the customers than the others which considerably increases their market share.  Consumers are reluctant in understanding the product description from the ads of Sreeleathers whereas this is not the case of Khadims and Bata.  In case of ads ratings, Khadims won the trophy whereas Bata ansd Sreeleathers’s ads are more or less same as described by the respondents.  For Khadims, customers rate their tagline as more attention getting whereas for Bata, there tagline is being equally distributed between attention getting and cheerful and for Sreeleathers, they got highest rating as cheerful.  Well a lion part of the respondents assured that they will probably buy the khadims shoes after watching the ads but this is not the case of Bata and Sreeleathers.  Khadims and Bata ads are rated as something different whereas Sreeleather ads are rated as near about the same ad.  Khadims and Sreeleathers products are mostly used by both men and women whereas Bata’s product is mostly used by seniors, as mentioned by the respondents.  Currently 6% of the respondents are using Khadims shoes and 7% that of Bata and 5% that of Sreeleathers.  Nearly 28% of the customer mostly prefers to receive ads through television and internet and that of 16% through print.  25% people likes creative ads followed by 12%, 11% and 10% that of funny, meaningful and informative content.
  • 28. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 28 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 RECOMMENDATIONS  Department stores are the prime sales and marketing channel for branded shoes. In addition, store decorations and product displays should be designed to create a strong first impression.  The prices of Bata must be reduced to increase sales.  Celebrity endorsement should be adopted in their ads.  Should introduce special offers and schemes in their ads like lucky draw etc.  The ads should be more attractive and creative.  Their ads should focus more on their unique selling proposition. BIBLIOGRAPHY http://www.bata.com/ http://www.khadims.com/ http://www.sreeleathers.com/ http://www.thehindubusinessline.com/companies/khadim-india-raises-rs-90-cr-from- reliance-equity/article5182569.ece http://www.moneycontrol.com/news/results/bata-india-mar-12-sales-at-rs-40801- crore_699805.html http://www.moneycontrol.com/news/results/sreeleathers-standalone-dec-12-sales-at-rs- 1484-crore_823616.html https://docs.google.com/forms/d/1163vGZme- oQEGHx9CXmSsnkB_y4F1EXwhnpZQygeJPs/viewform
  • 29. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 29 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 APPENDIX QUESTIONNAIRE Advertising Effectiveness Survey Please look into the below mentioned ads before filling up the questionnaire Khadims poster ad Sreeleathers poster ad
  • 30. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 30 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Bata poster ad Name*Required Gender*Required Male Female Age*Requi red Below 20 years Between 20 and 30 years Between 30 and 40 years Between 40 and 50 years Between 50 and 60 years Above 60 years 1. How well do you remember the advertisements?*Required Don't remember at all Remember company but not product or ad Remember company and product but not ad Remember ad Khadims Bata Sreeleathers 2. How well do you like thisads?*Requi red I do not like it at all I do not like it Neutral I like it I like it very much
  • 31. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 31 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 I do not like it at all I do not like it Neutral I like it I like it very much Khadims Bata Sreeleathers 3. How well did thisadvertisement describe the product?*Required Very well I'm still a little confused I didn't understand the ad at all Khadims Bata Sreeleathers 4. How would you rate these adsin comparison with the other mentioned ads?*Requi red Much better Better More or less the same Worst Much worse Khadims Bata Sreeleathers 5. How will you rate the tag line of the ads?*Requi red Att enti on- gett ing B or in g Ch eer ful Cr eat ive Em otio nal En erg etic Genui ne/sin cere Hu mo rou s Info rma tive Irri tati ng Me mor able N at ur al Off ens ive Pl ea sa nt Sat isfy ing St ro ng U ni qu e W ar m- he art ed Kha dim s Bata Sree leat hers 6. Based on this advertisement, would you buy it?*Required Sure yes Probably yes Maybe Probably not Surely not Khadims Bata
  • 32. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 32 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Sure yes Probably yes Maybe Probably not Surely not Sreeleathers 7. How much do you expect thisproduct isdifferent in comparison with the other two?*Required Very different Something different Quite similar Same Khadims Bata Sreeleathers 8. According to what you have seen in the advertisement ... what type of person do you believe would use this product?*Requi red More wome n will use it Mor e men will use it Both men and wome n Youn g Senior s Both youn g and senio r Trend y peopl e Tradition al Both trendy and the more tradition al Those who dress more fashionab le Khadims Bata Sreeleathe rs 9. Have you ever used any of these products?*Requi red Yes No Khadims Bata Sreeleathers 10. Which one of these product you are using now?*Required Khadims Bata Sreeleathers None of the above 11. How do you prefer to receive advertising? (Choose all that apply.)*Required Print TV Radio
  • 33. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 33 EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014 Mobile Internet All None Depends Other: 12. What kind of adsdo you like?(choose all that apply) Funny Creative Unique Informative Meaningful Short and crisp Inoffensive Emotional Crazy Simple Straightforward Offbeat Genuine Other: 13. According to you how three of these adscan be improved?* give a caption of the brand and give your views and proceed to the next caption