This document discusses a study on the effects of advertising on consumer buying behavior conducted by the Indian Institute of Planning & Management in 2014. It focuses on three footwear brands - Khadims, Bata, and Sreeleathers. The study involved collecting primary data through a questionnaire to understand consumer perceptions and reactions to advertisements of the three brands. It provides background information on each brand's history, products, sales, and competitors. The findings section analyzes the questionnaire responses regarding aspects like ad recall, liking, description of products in ads, taglines, purchase assurance, targeting of target customers, and improvements needed. The conclusion and recommendations aim to help the brands enhance their advertising effectiveness.
This presentation is based on my Award Winning National Level White Paper presented at St. Joseph Business School, Mangalore, 2011. This paper discusses the potential Rural India, the "bottom of the pyramid" has to offer to businesses and the challenges faced in IMC (Integrated Marketing Communications) implementation in reaching out and then retaining the rural customers.
A Study of the Sales and Distribution System at AMULRAJAT GARG
- Evolution of the dairy industry in India
- Milk Production and Consumption Patterns in India
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- Analysis of Sales and Distribution Systems of AMUL at distributor, retailer and hypermarket level
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This presentation is based on my Award Winning National Level White Paper presented at St. Joseph Business School, Mangalore, 2011. This paper discusses the potential Rural India, the "bottom of the pyramid" has to offer to businesses and the challenges faced in IMC (Integrated Marketing Communications) implementation in reaching out and then retaining the rural customers.
A Study of the Sales and Distribution System at AMULRAJAT GARG
- Evolution of the dairy industry in India
- Milk Production and Consumption Patterns in India
- Prevalent Business Models in the Dairy Industry
- Major Players, Operating Margins, ROCE, Prices and Ratings
- Growth Drivers, Key Risks and Porters 5 Forces Analysis
- Analysis of Sales and Distribution Systems of AMUL at distributor, retailer and hypermarket level
- Comparison of Amul with Sanchi
- Recommendations
Hello Friends. This project is represent that what they suffer(like - claims regarding for leakage in pack milk or other customer complains regarding milk, margin on pack milk). All those things has been included in this project and at last i have given some suggestion what should to do for increase in sales and with agents and customer satisfaction also.
Global value chains (GVCs) is a key study area in development economics. GVCs play a vital role for eliminating poverty and development.
My target audience for this digital artifact is policy makers, development practitioners and students who engaged in development studies. This presentation provides first, a brief description about GVC of apparel industry, strategic moves to developing nations in South Asia and factor endowments. Second, it focuses on an island nation of Sri Lanka: an issue of shifting from cotton to MMFs cloth fabrics products with a view of high tariffs and import obstacles on MMFs raw materials. Third, the presentation suggests a solution for a policy revision of respective tariffs to increase the participation and followed by challenges in implementation. Finally, it discusses reasons for participation of all stakeholders and desired outcomes by increasing forward and backward participation in GVC of apparel industry.
This report highlights success mantra of Myntra.com - a popular eCommerce (online shopping) website.
This covers following topics.
- Company Information
- Management team
- Company’s current operation, direction and focus
- SWOT Analysis of company
- Company’s success factors
- Company’s Marketing strategy
- Statistics
Ref
Gone are the days when the entire humankind thought that rural India was a ground of snakes and divine men with magical powers; maybe it is the moment to change our mentality to understand the true identity of the rural area of our country. Pepsi, coke, sprite or Colgate, Pepsodent, close up and dove, Pantene are family brand names in rural area today. the fact state that, there exists huge market potential for earnings in the rural area. People most of whom living in rural area the bottom of the pyramid consists of more than 68 percent population live in rural area. the huge size of rural area speaks of its potential. practically, India as a nation has come a long way. while urban population which constitutes 32 per cent of consumer base for corporations are responsible for 80 percent of their earnings (Dhariwal, a. et al 201 Daharwal, a., Mohanty, u. & anand, r.s, 2013) rural area is coming up as a consumption growth story.
A brief but sufficient information of NYKAA (the leading cosmetics and lifestyle brand founded by FALGUNI NAYAR), from the initial level to becoming the biggest lifestyle brand of india.
How FALGUNI NAYAR went on to become the second richest women in india. Recently IPO of NYKAA was also launched.
Hello Friends. This project is represent that what they suffer(like - claims regarding for leakage in pack milk or other customer complains regarding milk, margin on pack milk). All those things has been included in this project and at last i have given some suggestion what should to do for increase in sales and with agents and customer satisfaction also.
Global value chains (GVCs) is a key study area in development economics. GVCs play a vital role for eliminating poverty and development.
My target audience for this digital artifact is policy makers, development practitioners and students who engaged in development studies. This presentation provides first, a brief description about GVC of apparel industry, strategic moves to developing nations in South Asia and factor endowments. Second, it focuses on an island nation of Sri Lanka: an issue of shifting from cotton to MMFs cloth fabrics products with a view of high tariffs and import obstacles on MMFs raw materials. Third, the presentation suggests a solution for a policy revision of respective tariffs to increase the participation and followed by challenges in implementation. Finally, it discusses reasons for participation of all stakeholders and desired outcomes by increasing forward and backward participation in GVC of apparel industry.
This report highlights success mantra of Myntra.com - a popular eCommerce (online shopping) website.
This covers following topics.
- Company Information
- Management team
- Company’s current operation, direction and focus
- SWOT Analysis of company
- Company’s success factors
- Company’s Marketing strategy
- Statistics
Ref
Gone are the days when the entire humankind thought that rural India was a ground of snakes and divine men with magical powers; maybe it is the moment to change our mentality to understand the true identity of the rural area of our country. Pepsi, coke, sprite or Colgate, Pepsodent, close up and dove, Pantene are family brand names in rural area today. the fact state that, there exists huge market potential for earnings in the rural area. People most of whom living in rural area the bottom of the pyramid consists of more than 68 percent population live in rural area. the huge size of rural area speaks of its potential. practically, India as a nation has come a long way. while urban population which constitutes 32 per cent of consumer base for corporations are responsible for 80 percent of their earnings (Dhariwal, a. et al 201 Daharwal, a., Mohanty, u. & anand, r.s, 2013) rural area is coming up as a consumption growth story.
A brief but sufficient information of NYKAA (the leading cosmetics and lifestyle brand founded by FALGUNI NAYAR), from the initial level to becoming the biggest lifestyle brand of india.
How FALGUNI NAYAR went on to become the second richest women in india. Recently IPO of NYKAA was also launched.
The document is the latest updated portfolio of Hua. Twelve major projects are illustrated and most of them are commercial based mix-use projects. Hua's previous career development and strength in architecture design can be clearly demonstrated.
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http://sharpbrains.com/summit-2014/agenda/
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The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
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Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
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Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
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1. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 1
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Indian Institute of Planning & Management
(IIPM Tower, AQ-6, Sector-V, Salt Lake City, Near Techno Polis. Kolkata-700091)
2. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 2
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
ABSTRACT
Today, advertising is a multi-billion industry, employing hundreds of thousands of people and
affecting billions of people’s lives worldwide. Yet, seeing as advertising clutter has increased
tremendously and is more intense than ever, it is vital that companies differentiate themselves
from competitors by creating even more powerful, entertaining and innovative advertisement
messages, as well as sponsoring different events to motivate the customers to buy their products.
Here we are focusing on three companies namely Khadims, Bata and Sreeleathers and
quantifying their advertising effectiveness over their customers through out a questionnaire
survey and improvement of these advertisements for more customer acquisitions.
‘The bottom line’ of the market research speaks that branded shoes in India has been increasing
on day by day basis. That sounds good for domestic as well as international market.
3. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 3
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
ACKNOWLEDGEMENT
Concentration, Dedication and hard work are essential but these factors are not only essential to
achieve the desired goal. Guidance and co-operation of the people make it successful.
Acknowledgement is not merely a formality but it is an expression of deep sense of gratitude and
appreciation.
We sincerely acknowledge to our project guide Prof. B.D.Gupta, who supported us and extended
his valuable support for review of project and report.
Lastly we would like to express our sincere gratitude to all faculty members of IIPM who
encouraged and gave us moral support to complete this task.
4. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 4
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
CONTENTs
EXECUTIVE SUMMARY: ......................................................................................................................... 6
INTRODUCTION:.................................................................................................................................... 7
RESEARCH OBJECTIVE:.......................................................................................................................... 8
RESEARCH METHODOLOGY:................................................................................................................. 8
BODY OF THE REPORT........................................................................................................................... 9
Khadims company information:........................................................................................................ 9
Khadims product range:.................................................................................................................... 9
Khadims sales turnover:.................................................................................................................... 9
Bata company information: ............................................................................................................ 10
Bata competitors:............................................................................................................................ 11
Bata sales turnover: ........................................................................................................................ 11
Sreeleathers company information: ............................................................................................... 11
Sreeleathers competitors:.............................................................................................................. 12
Sreeleathers sales turnover:........................................................................................................... 12
FINDINGS(PRIMARY) & ANALYSIS ........................................................................................................ 13
CONCLUSION......................................................................................................................................... 26
RECOMMENDATION.............................................................................................................................. 27
BIBLIOGRAPHY...................................................................................................................................... 27
APPENDIX ............................................................................................................................................. 28
5. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 5
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
LIST OF FIGURES & TABLES
Gender:............................................................................................................................................ 13
Age:.................................................................................................................................................. 13
Remembrance of the ads:.................................................................................................................. 14
Liking of ads:.................................................................................................................................... 15
Ads describing the product: ............................................................................................................ 16
Tagline ratings:................................................................................................................................ 18
Buying assurance:........................................................................................................................... 19
Product differentiation: .................................................................................................................. 20
Respondents targeting the target customer:.................................................................................. 20
Used in anytime: ............................................................................................................................. 22
Current using product: .................................................................................................................... 23
Ads receiving preference: ............................................................................................................... 23
Type of ads prefernce: .................................................................................................................... 24
Improvement of these ads:............................................................................................................. 24
6. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 6
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Executive Summary
This project is a comparative study of consumer perception of reputed product brands. The three
major players are Khadims, Bata and Sreeleathers. There is neck to neck information between
the three.
Khadim’s was established in 1965 with the acquisition of a small shop in Chitpur by Lt. Shri
Satya Prasad Roy Burman. Khadim’s sustainable growth and quick ascendance to popularity has
many authors; a management that displayed insightful business acumen and a loyal workforce
that made customer satisfaction their mantra. Even as our business and social environments
change rapidly, Khadim’s promises to provide the same value quotients to customers that will
continue to deliver delight.
Bata was founded by three siblings with a small inheritance in the town of Zlin, Czechoslovakia
on August 24, 1894. Bata reach is worldwide; its presence is local. Our novel international
manufacturing structure allows Bata facilities around the globe to respond to the unique needs
and wants of local customers. As a result, Bata is honored to be a local company in every country
it serves. Bata continues to be guided by the same core principle it has followed for over one
hundred years: to know its customers and to create the best possible products to meet their needs.
Sreeleathers is engaged in the business of dealing in all kinds of footwear and leather
accessories. It is also engaged as retailer and wholesaler of footwear and leather articles. The
Company has around 30 retail outlets (including outlets owned by franchise), spread over 9
states including West Bengal, Bihar, Jharkhand etc.
There are different individual companies under a common umbrella each dedicated to a specific
line of product manufacturing, procuring or other particular business activities.
7. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 7
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Introduction
Advertising Management is a career path in the advertising industry. Advertising and promotions
managers may work for an agency, a PR firm, a media outlet, or may be hired directly by a
company to develop branding for the company's product or service. This position can include
supervising employees, acting as a liaison between multiple agencies working on a project, or
creating and implementing promotional campaigns.
Every organization, or rather, Brand, invests a lot of capital on marketing, a major
chunk of which is spent on making ads. Getting an iconic celeb like Amitabh
Bachchan to speak about a product like Navratna Hair Oil, it seems like a piece of
cake nowadays. But, to how much extent does these ads actually affect the
consumers? Do they actually buy a product just because their favourite film-star is
endorsing it? Is it possible that a product can change its image on the consumers
overnight, just because of the flashy ad they just released?
Advertising, it can be said, has a similar effect on our purchasing habits as our peer
group does. Nobody jumps in to say “I need that thing” just because the ad that had
just been aired on TV is extremely attractive, but yes, sometimes, we may say “let’s
try this brand, the ad on TV looks good.”
Advertising and promotion offer a news function to consumers. Viewers of ads learn about new
products and services available to them, much like they learn about events in the news. This
information function has a neutral role. It provides facts without approval or disapproval from
consumers. Customer behavior at this stage encompasses expressions of curiosity.
Consumers have a rational response to advertising when they look at the features of a product or
service. This response focuses on a logical listing of all the functional aspects of the offering.
This is an intellectual response, rather than an emotional one.
8. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 8
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Research Objectives
The research study tends to follow and achieve specific objectives-
To study the effect of advertising on consumer buying behavior.
Comparison Between the branded shoes.
To find out consumer’s satisfaction level to give suggestions for further improvement.
Research Methodologies
It is a way to systematically solve the research problem, it not only takes the research methods
but also consider the logic behind the methods.
Choosed Khadims and its competing two brands Bata and Sreeleathers.
Desk/Internet Research.
Advertising effectiveness survey to understand how consumers react to the ads of these
companies.
SAMPLE DESIGN
Data for the study has been collected from primary sources.
QUESTIONNAIRE DESIGN
9. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 9
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
The data collected for the study is through questionnaires. As the questionnaire is self-
administered one, the survey is kept simple and user friendly.Words used in the questionnaire are
readily understandable to all respondents.
We made the questionnaire in which questions are according to the research and these are
convenience to the respondent.
The questionnaire is comprises of 13 questions is prepared keeping in the mind the objective of
the research. It consists of both open and closed ended questions for better understanding of the
survey.
Questionnaire is there in the appendix:-
BODY OF THE REPORT
Company Information
Khadim’s was established in 1965 with the acquisition of a small shop in Chitpur by Lt. Shri
Satya Prasad Roy Burman. Through the next many years, the company was involved in whole-
selling and distribution of branded basic utility footwear. From 1993, with its foray into retailing,
Khadim’s emerged as a popular fashion footwear brand, as also one of the leading organized
footwear retailers in India. Today, Khadim’s has over 600 retail outlets in 21 states nationally.
In a brief period of less than two decades, Khadim’s has been transformed into a much-loved
iconic brand that promises customers an unmatched experience. Our passion for producing
quality footwear delivering an inimitable customer satisfaction, has made Khadim’s one of the
well-known entities in organised footwear retailing in the country.
The same dynamism and appreciation of customer aspirations that has propelled Khadim’s to a
position of eminence in the country, is now driving Khadim’s to greater heights. A whole new
generation of customers who demand products that are high on style without compromising
either comfort or quality, are now stepping forth with renewed confidence with our multiple sub-
brands that are a perfect combination of advanced technology and material, and deliver
‘affordable fashion” like no other.
10. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 10
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
While keeping pace with the rapidly changing retail environment, global fashion trend
andconsumer behavioural paradigms, Khadim’s has also consciously adopted contemporary
retail store aesthetics for an enhanced shopping experience, and to boost its brand appeal to
Generation-Next.
Product Range MarketSize
Family Brand, Presence in Urban/Semi-Urban, Small Towns/Rural Areas, Caters to Socio-
Economic Categories A,B,C,D, Wide Variety of Designs/Styles for a Range of Utility,
Affordable Fashion; Unmatched Value-for-Money Experience, Durable, Long-Lasting Products.
Sales turnover
Kolkata-based footwear manufacturer and retailer Khadim India Ltd has raised Rs. 90 crore from
private equity (PE) firm Reliance Equity Advisors.
Khadim currently has a paid-up capital of Rs. 12.1 crore, with majority control lying with the
city-based Roy Burman family. The company, which operates under the Khadim’s brand, posted
a nearly Rs. 422 crore turnover in 2012-13.
It has two manufacturing facilities, both in West Bengal — one at Kasba in Kolkata with a
capacity of 20,000 pairs a day, and another at Kakinara in North 24-Parganas district, with a
capacity of 25,000 pairs a day.
Company information
Bata was founded by three siblings with a small inheritance in the town of Zlin, Czechoslovakia
on August 24, 1894. It was one of the world’s first shoe “manufacturers”; a team of stitchers and
shoemakers creating footwear not just for neighbours, but for distant retail merchants.
Less than 10 years later, Bata produced 2200 pairs per day, employing resourceful imaginations,
skilled hands and modern machinery to keep up with demand. Innovative shoes styles were
developed with new customer-sensitive ways to promote them. And despite the outbreak of the
First World War, material shortages, manpower shortages, and cartels, sales increased to about
two million pairs per year by 1917. The Bata legacy had just begun.
11. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 11
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Since their founding in 1894, Bata has been at the forefront of innovation; not only in the
production and design of new styles, but in the creation of business models that permit a quick
response to the ever-changing wants and needs of our customers. As a result, Bata enjoys a long
history as a leading manufacturer and retailer of quality footwear, and proudly serves some one
million customers each day.
Bata reach is worldwide; its presence is local. Their novel international manufacturing structure
allows Bata facilities around the globe to respond to the unique needs and wants of local
customers. As a result, Bata is honored to be a local company in every country it serves. Bata
continues to be guided by the same core principle it has followed for over one hundred years: to
know its customers and to create the best possible products to meet their needs.
For over 13 decades, Bata has been on the leading edge of footwear design. Today, professionals
in Bata’s Shoe Innovation Centers around the world continue the tradition of innovation as they
dedicate themselves to discovering new shoe materials, developing modern shoe technologies,
and creating fresh footwear that marries style with comfort.
Competitors
Sreeleathers, Rilaxo Footware, Bharatiya Inter, Liberty shoes, Mirza Intl
Sales turnover
Bata India has reported a sales turnover of Rs 408.01 crore and a net profit of Rs 36.00 crore for
the quarter ended Mar '12.
For the quarter ended Mar 2011 the sales turnover was Rs 312.43 crore and net profit was Rs
109.37 crore.
For the first time in its history, the Company''s Turnover crossed the coveted mark of Rs. 20,000
Million. During the year 2013, the Company achieved a total turnover of Rs.20,984.1 Million
reflecting a growthof approx. 12.1%. Bata has recorded a Net Profit of Rs.1,907.4 Million for the
year 2013, which was 11.2% higher than the Net Profit of Rs.1,716.0 Million for the year 2012.
12. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 12
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Company information
The history of the company dates almost a century back. Late Suresh Chandra Dey, the founder
of the company was a freedom fighter. He nurtured a dream to make decent and durable shoes
that could be affordable for every Indian. This dream came true when Sreeleathers was founded
as a small and humble organization in Jamshedpur. Following his footsteps, his next generation
also carried on the same light and expanded business to become a leader in Eastern India,
gradually lending it an international dimension. Over the years the company becomes a
household name and queues outside the stores during festivals are not only amazing but also
unparalleled. This legendary success resulted from the simple principle “World class, Right
price”.
The company is engaged in the business of dealing in all kinds of footwear and leather
accessories. It is also engaged as retailer and wholesaler of footwear and leather articles. The
Company has around 30 retail outlets (including outlets owned by franchise), spread over 9
states including West Bengal, Bihar, Jharkhand etc.
Competitors
Bata India, Rilaxo Footware, Bharatiya Inter, Liberty shoes, Mirza Intl
Sales turnover
Sreeleathers has reported a standalone sales turnover of Rs 12.66 crore and a net profit of Rs
1.05 crore for the quarter ended Mar '14. Other income for the quarter was Rs 0.33 crore. For the
quarter ended Mar 2013 the standalone sales turnover was Rs 11.21 crore and net profit was Rs
1.25 crore, and other income Rs 0.27 crore. Sreeleathers shares closed at 254.00 on May 30,
2014 (NSE).
13. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 13
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
FINDINGS (PRIMARY) & ANALYSIS
Data whatever collected from various sources throughout the project duration are analyzed and
interpreted systematically in statements, table and graphs. The types of graphs are in the form of
simple diagrams.
Gender
This chart represents the gender of the respondents which will ultimately help the company to
target their ads according to the gender of the people.
23
7
Gender of Respondents
Male
Female
14. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 14
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Age
This chart represents how different age people take these ads differently.
Remembrance of the advertisements
This chart represents how well the respondent remembers the showed advertisements.
0
28
1 1
0 0
Age of respondents
Below 20 years
Between 20 and 30 years
Between 30 and 40 years
Between 40 and 50 years
Between 50 and 60 years
Above 60 years
0 2 4 6 8 10 12
Don't remember at all
Remember company but not product or ad
Remember company and product but not ad
Remember ad
5
3
12
10
Khadims
15. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 15
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Liking of advertisements
This chart represents how well the respondents like these ads.
0 5 10 15
Don't remember at all
Remember companybut not product or ad
Remember company and product but not ad
Remember ad
5
6
14
5
Bata
0 5 10 15
Don't remember at all
Remember companybut not product or ad
Remember company and product but not ad
Remember ad
13
3
7
7
Sreeleathers
0 5 10 15
I do not like it at all
I do not like it
Neutral
I like it
I like it very much
3
2
10
15
0
Khadims
16. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 16
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Ads describing the product
This chart represents how well did this advertisement describes the product.
3
5
11
9
2
0 2 4 6 8 10 12
I do not like it at all
I do not like it
Neutral
I like it
I like it very much
Bata
3
6
9
8
4
0 1 2 3 4 5 6 7 8 9 10
I do not like it at all
I do not like it
Neutral
I like it
I like it very much
Sreeleathers
0
5
10
15
20
25
Very well I'm still a little
confused
I didn't understand
the ad at all
22
5 3
Khadims
17. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 17
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Ad Ratings
This chart represents the how the respondents rate these ads in comparison with the other
mentioned ads?
0
5
10
15
20
Very well
I'm still a little confused
I didn't understand the ad at all
18
11
1
Bata
0
5
10
15
Very well I'm still a little
confused
I didn't understand
the ad at all
12
7
11
Sreeleathers
18. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 18
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Tagline ratings
This chart represents how the respondents will rate the tag line of the ads.
5
17
7
1
0
0
5
10
15
20
Much better Better More or less the same Worst Much worse
Khadims
9
8
13
0 0
0
5
10
15
Much better Better More or less the same Worst Much worse
Bata
7
5
11
5
2
0
2
4
6
8
10
12
Much better Better More or less the same Worst Much worse
Sreeleathers
20. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 20
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Product differentiation
0
5
10
15
Sure yes Probably yes Maybe Probably not Surely not
7
15
7
0
1
Khadims
0
5
10
15
Sure yes Probably yes Maybe Probably not Surely not
6
8
11
3
2
Bata
0
2
4
6
8
10
Sure yes Probably yes Maybe Probably not Surely not
Sreeleathers
21. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 21
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
This chart represents how the respondents will expect this product is different in comparison
with the other two.
Respondents suggesting the targetcustomer
0 2 4 6 8 10 12 14
Very different
Something different
Quite similar
Same
11
14
5
0
Khadims
0 2 4 6 8 10 12 14 16
Very different
Something different
Quite similar
Same
7
15
7
1
Bata
0 2 4 6 8 10 12
Very different
Something different
Quite similar
Same
Sreeleathers
22. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 22
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
This chart represents the target customer of the products proposed by the respondents.
0 2 4 6 8 10
More women will use it
More men will use it
Both men and women
Young
Seniors
Both young and senior
Trendy people
Traditional
Both trendy and the more traditional
Those who dress more fashionable
4
4
10
3
1
2
2
3
0
1
Khadims
0 1 2 3 4 5 6 7
More women will use it
More men will use it
Both men and women
Young
Seniors
Both young and senior
Trendy people
Traditional
Both trendy and the more traditional
Those who dress more fashionable
4
6
5
3
7
2
2
1
0
0
Bata
23. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 23
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Used in any time
This chart represents weather the respondents used these products or not in any time.
0 1 2 3 4 5 6 7 8 9
More women will use it
More men will use it
Both men and women
Young
Seniors
Both young and senior
Trendy people
Traditional
Both trendy and the more traditional
Those who dress more fashionable
4
3
9
1
4
2
1
2
3
1
Sreeleathers
26
4
Khadims & Bata
Yes
No
16
14
Sreeleathers
Yes
No
24. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 24
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Current using product
This chart represents which of the three product is currently used by the respondent.
Ads receiving preference
This chart represents the preference of receiving ads by the respondents.
6
7
5
12
Currently used product
Khadims
Bata
Sreeleathers
None of the above
0 2 4 6 8 10 12 14 16
Print
TV
Radio
Mobile
Internet
All
None
Depends
Other
9
16
3
3
15
6
1
4
0
Ads receiving preference
25. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 25
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Type of advertisement preference
This chart represents the kinds of ads mostly liked by the respondents.
Improvement of these ads
For improvement of these ads, some suggestions are taken from the respondents which are as
follows:-
While a percentage of population viewed that these ads should focus more on their USP
rather than normal ads.
Some people also suggested that these products mainly focuses on giving the quality
product but they don't provide much stylish product which ultimately result in that they
have very less market share, as only the senior people like to buy these product not the
young generation. So they should focuses on providing stylish and creative product like
REEBOK ,NIKE, etc.
Again, there are people who think that a fresh active ad with lots of music and also which
shows people to be happy and energetic will greatly improve the ad.
0 5 10 15 20 25 30
Funny
Creative
Unique
Informative
Meaningful
Short and crisp
Inoffensive
Emotional
Crazy
Simple
Straightforward
Offbeat
Genuine
Other
11
27
10
13
12
6
1
5
4
4
5
3
5
0
Ad preference
26. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 26
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Some of the respondents also mentioned that Bata needs to promote their product more
fashionable to attract more attention whereas Sreeleathers should create more outlets to
attract more customers.
Another way of improving ads as mentioned by the respondents that they should think
and present in a different way may be pull strategy will work.
High Profile Celebrity endorsements, Unique and more focused on the target market,
reality check for e.g. should get lucky draw etc.
These 3 companies has to have changed their interval gap from one advertisement to
another. However these three companies are often came up with seasonal adds not in
thoroughly adds like other else brands (REEBOK,NIKE) and the gap of advertisement
they need to focused and make it as close as possible because if the time gap is more
from last ad to next adds then they might lose customers.
Making the ad more informative with attentive tagline which can approach each
generations good
Simple life makes walk this should be the catch line of it also its product design needs to
ameliorate quickly
Khadims should think about some more innovative ads which will improve their sales.
Bata’s video and ads are okay but they should ad in above the line because they are doing
some seasonal ads so, they should also do ads which will help them to grab more
customers.
They should implement a seasonal offer and it should be clearly directed in print ads
Shreeleathers needs ads with more improvement on innovation and they should give the
ads with much more creativity. They should launch some offer with gold or diamonds on
Indian biggest occasion like Durga puja etc. which will help them to grab more
customers it can be more creative and attractive
The ads are good while attracting children's and teenagers but ads could even be better if
they try to above 30yrs of age people.
Khadims- heavenly comfort. This brand should concentrate much on delivering quality
products at a reasonable price rather than only promoting style and comfort. Bata-
Reasonable comfort. This brand should concentrate more on its quality than its
reasonable pricing. Sreeleathers- Style for everyone. This brand should concentrate on
pricing along with their quality of products.
The ads should be more creative, more informative, more attractive.
27. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 27
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
CONCLUSION
According to consumer reaction, Khadims ad is the most popular ad in comparison with
the other two.
Khadims is in no comparison with Sreeleathers but its tough competitor is Bata which is
giving near about the same percentage of ad remembrance.
Khadims has won the trophy of most liking ads by the customers than the others which
considerably increases their market share.
Consumers are reluctant in understanding the product description from the ads of
Sreeleathers whereas this is not the case of Khadims and Bata.
In case of ads ratings, Khadims won the trophy whereas Bata ansd Sreeleathers’s ads are
more or less same as described by the respondents.
For Khadims, customers rate their tagline as more attention getting whereas for Bata,
there tagline is being equally distributed between attention getting and cheerful and for
Sreeleathers, they got highest rating as cheerful.
Well a lion part of the respondents assured that they will probably buy the khadims shoes
after watching the ads but this is not the case of Bata and Sreeleathers.
Khadims and Bata ads are rated as something different whereas Sreeleather ads are rated
as near about the same ad.
Khadims and Sreeleathers products are mostly used by both men and women whereas
Bata’s product is mostly used by seniors, as mentioned by the respondents.
Currently 6% of the respondents are using Khadims shoes and 7% that of Bata and 5%
that of Sreeleathers.
Nearly 28% of the customer mostly prefers to receive ads through television and internet
and that of 16% through print.
25% people likes creative ads followed by 12%, 11% and 10% that of funny, meaningful
and informative content.
28. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 28
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
RECOMMENDATIONS
Department stores are the prime sales and marketing channel for branded shoes. In
addition, store decorations and product displays should be designed to create a strong first
impression.
The prices of Bata must be reduced to increase sales.
Celebrity endorsement should be adopted in their ads.
Should introduce special offers and schemes in their ads like lucky draw etc.
The ads should be more attractive and creative.
Their ads should focus more on their unique selling proposition.
BIBLIOGRAPHY
http://www.bata.com/
http://www.khadims.com/
http://www.sreeleathers.com/
http://www.thehindubusinessline.com/companies/khadim-india-raises-rs-90-cr-from-
reliance-equity/article5182569.ece
http://www.moneycontrol.com/news/results/bata-india-mar-12-sales-at-rs-40801-
crore_699805.html
http://www.moneycontrol.com/news/results/sreeleathers-standalone-dec-12-sales-at-rs-
1484-crore_823616.html
https://docs.google.com/forms/d/1163vGZme-
oQEGHx9CXmSsnkB_y4F1EXwhnpZQygeJPs/viewform
29. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 29
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
APPENDIX
QUESTIONNAIRE
Advertising Effectiveness Survey
Please look into the below mentioned ads before filling up the questionnaire
Khadims poster ad
Sreeleathers poster ad
30. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 30
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Bata poster ad
Name*Required
Gender*Required
Male
Female
Age*Requi red
Below 20 years
Between 20 and 30 years
Between 30 and 40 years
Between 40 and 50 years
Between 50 and 60 years
Above 60 years
1. How well do you remember the advertisements?*Required
Don't remember at
all
Remember
company but not
product or ad
Remember
company and
product but not ad
Remember ad
Khadims
Bata
Sreeleathers
2. How well do you like thisads?*Requi red
I do not like it
at all
I do not like it Neutral I like it
I like it very
much
31. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 31
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
I do not like it
at all
I do not like it Neutral I like it
I like it very
much
Khadims
Bata
Sreeleathers
3. How well did thisadvertisement describe the product?*Required
Very well I'm still a little confused
I didn't understand the ad
at all
Khadims
Bata
Sreeleathers
4. How would you rate these adsin comparison with the other mentioned ads?*Requi red
Much better Better
More or less
the same
Worst Much worse
Khadims
Bata
Sreeleathers
5. How will you rate the tag line of the ads?*Requi red
Att
enti
on-
gett
ing
B
or
in
g
Ch
eer
ful
Cr
eat
ive
Em
otio
nal
En
erg
etic
Genui
ne/sin
cere
Hu
mo
rou
s
Info
rma
tive
Irri
tati
ng
Me
mor
able
N
at
ur
al
Off
ens
ive
Pl
ea
sa
nt
Sat
isfy
ing
St
ro
ng
U
ni
qu
e
W
ar
m-
he
art
ed
Kha
dim
s
Bata
Sree
leat
hers
6. Based on this advertisement, would you buy it?*Required
Sure yes Probably yes Maybe Probably not Surely not
Khadims
Bata
32. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 32
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Sure yes Probably yes Maybe Probably not Surely not
Sreeleathers
7. How much do you expect thisproduct isdifferent in comparison with the other two?*Required
Very different
Something
different
Quite similar Same
Khadims
Bata
Sreeleathers
8. According to what you have seen in the advertisement ... what type of person do you believe
would use this product?*Requi red
More
wome
n will
use it
Mor
e
men
will
use
it
Both
men
and
wome
n
Youn
g
Senior
s
Both
youn
g and
senio
r
Trend
y
peopl
e
Tradition
al
Both
trendy
and the
more
tradition
al
Those
who dress
more
fashionab
le
Khadims
Bata
Sreeleathe
rs
9. Have you ever used any of these products?*Requi red
Yes No
Khadims
Bata
Sreeleathers
10. Which one of these product you are using now?*Required
Khadims
Bata
Sreeleathers
None of the above
11. How do you prefer to receive advertising? (Choose all that apply.)*Required
Print
TV
Radio
33. INDIAN INSTITUTE OF PLANNING & MANAGEMENT 33
EFFECTS OF ADVERTISING ON CONSUMER BUYING BEHAVIOR 2014
Mobile
Internet
All
None
Depends
Other:
12. What kind of adsdo you like?(choose all that apply)
Funny
Creative
Unique
Informative
Meaningful
Short and crisp
Inoffensive
Emotional
Crazy
Simple
Straightforward
Offbeat
Genuine
Other:
13. According to you how three of these adscan be improved?*
give a caption of the brand and give your views and proceed to the next caption