Emotional intelligence involves recognizing one's own emotions and the emotions of others, and using this awareness to guide thinking and behavior. It includes five key capacities: knowing one's emotions, managing emotions, motivating oneself, recognizing emotions in others, and handling relationships. Memory allows humans to store, retain, and recall past experiences, and involves three phases - receiving information, retaining it, and recalling it to apply to activities. Creativity is the ability to generate new ideas or solutions and make new connections between existing ideas or concepts, usually leading to original outcomes.