Thabang Mishack Mtembu is a young IT professional seeking to further his education. He has almost two years of experience in IT and holds several IT certifications including A+, N+, MCSE, MCTIP, and MCSA. He is currently working as an IT scheduler and help desk support at NetsurIT, where he logs calls, schedules technicians, and ensures service level agreements are met. Previously he worked as an IT technician for Ithuba and in sales and office management roles. He is looking to leverage his experience and qualifications to continue developing his career in IT.

1. PROFESSIONAL PROFILE
I am a young professional with almost two years in the field of Information Technology.
I hold a diploma in Information Technology A+ and N+ and a MCSE, MCTIP,MCSA
Microsoft Certificate , Private Cloud as well as the end-user certificate and general
knowledge with LINUX and PABX with the view to pursue a degree to further enhance
and compliment the practical work experience I have already gained.
WORK EXPIRIENCE
Name of Company NetsurIT
Role IT Scheduler help desk / Support
Duration March 2015 – till to date
Key Responsibilities:
Logging Calls, Scheduling technicians to go onsite
Skills and Competencies acquired:
 Keeping the SLA with clients
 Ensuring that a call logged by a client is attended ASAP and to avoid the breached
time, getting an ETA
 Escalating calls to technicians and getting an update everyday
 Customer Care
 Setting up computers (assistance)
 Maintaining computer systems in the office
 Doing telephonic and remote support.
 Onsite support.
 Remote and onsite service level agreement maintenance.
Name of Company: Ithuba (NIT)
Role IT Technician help desk
CURRICULUM VITAE OF
Thabang Mishack Mtembu
Cell: 063 193 1235 / 076 100 1859 Email: thbngmtembu@gmail.com

2. Duration: January 2015 – March 2015
Key Responsibilities:
 Configuring the Lotto Machines
 Setting up computers (assistance)
 Maintaining computer systems in the office
 Onsite installation of the machines
Reason for Leaving: Fixed Term Contract
Name of Company Makro
Duration 6 MONTHS
Role Sales Person
RESPONSIBILITY & ACHIEVEMENTS Helping client in buying best product
when purchasing desktops, laptops, printers
and other stuff.
Name of Company ZMT Plumbing
Role Office Management
Duration July 2013 – February 2014
Key Responsibilities:
 MANAGING THE OFFICE, DEBTORS CLERK, CALLING CLIENTS FOR AN UPDATE OF
THEIR PAYMENTS DUE, RECEIVING ORDERS FROM CLIENTS AND TYPING
QUOTATIONS AND INVOICES, MANAGING THE CEO’S DIARY AND CAPTURING ALL
BUSINESS INFORMATION.
 I HAVE MORE KNOWLEDGE WITH TELEPHONE SKILLS, MORE KNOWLEDGE WITH ALL
MICROSOFT OFFICE AND PASTEL.
Reason for Leaving: Personal growth and development
ACADEMIC DETAILS
High School Attended Bertharry English Private School
Highest Grade Passed Grade 12

3. Subjects Passed English, Mathematics, Afrikaans,
Business Studies, Accounting History,
School name PC Training & Business College
Qualification obtained Diploma in IT
Year Obtained November 2012
REFERENCES
NAME OF COMPANY : Netsurit
PERSON : Charmaine Mukoki
CONTACT NUMBER : 011 555 7000
NAME OF COMPANY : Ithuba
PERSON : Nathi
CONTACT NUMBER : 083 707 1275
NAME OF COMPANY : Makro
PERSON : Simangele Nhlapo
CONTACT NUMBER : 011 208 9000 / 083 330 3800