1. Résumè
Mian M. Z. Rafi
93 Ashleigh Cres. Meadow Heights VIC 3048
mianmzrafi@gmail.com
Mob: +61433536455
Professional Profile
I am a highly motivated professional seeking a position in a challenging environment. Self-
motivated and self directed, with the ability to work independently and as a team member. I
am skilled in problem resolution and committed to maintain the highest standards of
professionalism and work ethics. I desire a position within a challenging environment to
further develop skills and knowledge.
Employment History
Melbourne Institute of Technology, Melbourne, Australia
September 2015- December 2015
Position Title: IT Service Desk
Key Responsibilities:
 User management using Active Directory: creating new students accounts, sessional
staff accounts, lecturer accounts, Resetting passwords, Unlocking and Enabling User
Accounts and troubleshooting students drive.
 Checking, troubleshooting and reimaging the computers
 Providing services to students who were having any sort of problem with their user
accounts
 Printers: Activating ID cards for printing, Checking printer status, changing toner,
Adding printing credits and printer Troubleshooting.
 TV Control Panels: Overview and Presentation Procedure.
 General Administration: Accepting Tickets using Spiceworks, attending phone calls
and note taking.
 Wireless Internet Access troubleshooting
Turi Foods, Melbourne, Australia
November 2011-November 2013
Position Title: Food Processing Worker
Key Responsibilities:
ØFood Processing: working in live bird section
ØPacking: working in packing area
ØOther Factory hand stuff

2. Achievements:
Started job as a processing worker but later on assigned as a Supervisor in live bird section
Turi Foods sponsored me for Cert. III in food processing.
ESP Tecforce, Melbourne, Australia
December 2010-September 2011
Position: Factory Hand job

3. Key Responsibilities:
ØFood Processing: working in live bird section
ØPacking: working in packing area
ØOther Factory hand stuff
Achievements:
I was registered with ESP Tecforce and have been working in La-Ionica Chicken Factory
(Turi Foods) and later on Turi offered me a full time job.
Press Print, Melbourne, Australia
April-November 2011
Position: Pre press Graphic Designer
Key Responsibilities:
My key responsibilities were: Designing, Composing, Printing, Binding, Serving
Customers& Consol Operating, Packing and Stocking the Items and General Duties.
Education and Certificates
 Post graduate Diploma of Networking
2016 Melbourne Institute of Technology MELBOURNE-AUSTRALIA
Ø Bachelors Engineering Technology-Telecommunication
2013-2015 Melbourne Institute of Technology MELBOURNE-AUSTRALIA
Ø Diploma in Digital Interactive Media
2009-2010 City College of Melbourne MELBOURNE-AUSTRALIA
Ø Certificate III in pre-press Graphics and Designing
2008-2009 City College of Melbourne MELBOURNE-AUSTRALIA
Ø B.Sc. Bachelors in Science
2006-2008 Baha Uddin Zakariya University MULTAN- PAKISTAN
Ø F.Sc Pre Engineering
2004-2006 Foresight Inter College PAKPATTAN-PAKISTAN

4. Educational Career Achievements:
Because of good academic record in my Bachelors, I was a student mentor in my PGD.
During my Bachelors of Engineering Technology at MIT, I was nominated as Student
Representative and became a member of Teaching and Learning Committee. In my Bachelors
of Science, I completed my degree on scholarship and finally, in F.Sc I was class
representative as well.
Summary of Skills
ØWell organized, with good time management skills and the ability to meet deadlines
ØWorks well as part of the team and individually
ØStrong communication and problem solving skills, dealing with customer complaints
tactfully and efficiently
ØStrong leadership skills; able to prioritize, delegate tasks, and make sound decisions
quickly while maintaining a focus on the bottom line
ØGood with technical activities
ØAble to learn and apply new techniques and applications quickly
Knowledge of
 Microsoft office - advanced
 Helpdesk Support
 Network applications and fundamentals
 Windows & IOS Systems
 Cisco switches and Routers
 Problem Solving
 Hardware and Software support
 Customer Rapport and technical specialist
 Computer assembling and maintenance
 Call Handling
Interests and Hobbies
Ø Socializing with friends and family
Ø Cricket
Ø Computer Games
Ø Watching TV
Ø Engineering Tasks
 Interaction with people

5. References
Will be furnished upon request

6. References
Will be furnished upon request