1. Haytham Hesham Hassan
Haytham Hesham Hassan
El Ahly Club –Nasr City
Mobile: 011 –20009078
010 -00882851
E-mail: haitham_hassan2003@yahoo.com
LinkedIn: https://www.linkedin.com/profile/view?id=156475589&trk=nav_responsive_tab_profile
Personal Information
 Date of Birth: 26/6/1991.
 Nationality: Egyptian.
 Religion: Muslim.
 Marital Status: Single.
Objective
I am seeking a position with a technology company that will allow me to apply and
enhance my skills of being a computer engineer and I desire to gain quality experience
that will allow me to take full advantage of my degree in computer engineering. In
addition, I am eager to contribute my creativity and hard work towards the success of the
company and to the growth of the fast developing field.
Education
Modern Academy (2014)
 Bachelor Management Information System ( English Section )
 Grade (Good)
 Graduation Project: Windows Phone Application (Team Leader)
 Grade (Excellent)
Languages
 Arabic: Mother Tongue.
 English: Excellent (Oral and Written)
Course in (Language Institute of the Armed Forces)
Certificates

2. Haytham Hesham Hassan
Cisco Certified Network Associate (CCNA)
Professional Experience
 From (Jun 2014 until Now)
Trance Business “ Marlboro ’’ (Senior Technical Support Engineer & Handheld Admin)
Job Description :
- Monitoring and maintaining the computer systems and networks within an organization in
a technical support role. If there are, any issues or changes required, such as forgotten
passwords, viruses or email issues.
- Tasks can include installing and configuring computer systems, diagnosing
hardware/software faults and solving technical problems, either over the phone or face to
face
- Working with customers/employees to identify computer problems and advising on the
solution
- Logging and keeping records of customer/employee queries
- Analyzing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems
themselves
- Testing and fixing faulty equipment
- Carry out all tasks about Handheld operation
 From (Dec 2012 to Jun 2013)
Wan way Company ( Network Engineer )
Personal Skills
 An ability to assess each customer/employee's ITknowledge levels
 Ability to deal with difficultcallers
 Logical thinker
 Good analytical and problem solving skills
 Up-to-date technical knowledge
 An in depth understanding ofthe software and equipment the customer/employee are using
 Good interpersonal and customer care skills

3. Haytham Hesham Hassan
 Good accurate records keeping
Area Of interests:
Software / Systems / Networking / Searching
Computer Skills:
Cisco Packet Tracer / Windows / SQL Server / Microsoft Office / Java Script / HTML / Windows
Mobile Device Center / Sales buzz / Active Directory
Activities:
- Karate instructor at Japan karate association / Dar el-Mosha Club and El Sway Culture Wheel
- Reading Novels
- Horse Riding