Anushree Gupta is seeking a challenging career in IT support. She has over 9 years of experience providing help desk support and technical support to clients. She is proficient in software such as Clear, Turbo FTP, Mediamesh, MAM, and Aspera. She has strong communication, problem solving, and customer service skills. She has a Master's degree in Commerce and is skilled in areas such as SQL, computer networking, and programming languages.

1. RESUME
Anushree Gupta
Mob : 9821313839
Mail Id: guptaanushree21@gmail.com
WORK EXPERIENCE:
A) WORK PROFILE :
 Company : Prime Focus Technologies.
 Designation : Sr. Support Engineer.
 Duration : 25 Feb 2013 till date
 Objective : Professional growth and development in software technical support.
 Awards : Received Spot Award for configuring all “Srilankan” channels on
Board within a stipulated span of time single handedly.
: Received “A” team award for being the highest revenue generator
Dept. of the company – by delivering the maximum no of commercial
Across all channels and on deadlines.
 Profile Description:
 4 years of providing help desk support to 400 plus channels (Including Indian and International
channel), earning a solid reputation for productivity, complex problem resolution and
professionalism.
 Managing Star (content live) and Hotstar (app) dash boards and giving appropriate support at
times.
 Server / software Installation at channels end.
 Configuring channels on Board.
 Managing channels Aspera server.
 Monitoring internals server. (i.e. Mam server / Aspera server/ streaming server/ database server)
 Executing SQL queries to fetch data from database server.
 FTP creation for exchanging files with channels and client.
 Visiting channels on regular intervals. Acquiring new requirement from channels and there after
coordinating with development team and delivering changes to the channels.
 Outstanding analytical, problem-solving, and troubleshooting ability
 Superior communication (oral and written), customer service and interpersonal skills.
Both independent and team worker, as required.
 MS Office & Excel proficiency.
 Ability to multi-task and prioritize effectively.
 Poised and patient when dealing with clients / channels / agency

2. 5
 Provided business-clients with efficient support – Responded to phone calls, emails, and in-person
requests.
 Installed software, configured and tested customer PC’s, analyzed
 Instructed and trained end-users regarding software’s.
 Collaborated with company staff to optimize working environment and customer service.
 Ran routine phone troubleshooting and configuration.
 Trained sales-department staff and guided them in helping clients.
 Collected information through client phone calls to identify and report product problems.
 Research Channel issues in a timely manner and follow up with the Channels / client / agenicies
with recommendations and action plans.
 Participated in team meetings weekly, ask questions and provide input on case backlog.
 Provide root cause analysis for customer's storage appliance failure.
 Utilize previously acquired technical experience to become actively involved in day-to-day
technology team to meet schedules and resolve problems.
 Proactive self-starter known to initiate process & system improvement to increase system stability
and productivity
 Software’s Handled :
1) Clear: Cloud based software acts an umbrella managing spot deliveries & managing media
library for brands.
2) Turbo FTP: Involving Auto file transfer, and duplicate/backup your data across the Internet
boundary, securely
3) Mediamesh : Cloud based software which consist of all commercial details on one go.
4) MAM : Cloud based software which helps in converting files in prescribed channel format.
5) Aspera: software which transfers files from one server to another vis point to point internet
link.
6) Hotstar: Managing hotstar app consisting of star content.
7) Star content live: consist of star programs and finding and tracing commercials on the same.
Also giving timely support for the same.

3. 5
B) WORK PROFILE (PREVIOUS EMPLOYMENT):
 Company : Mediaware InfoTech Pvt. Ltd.
 Designation : Executive – support
 Duration : April 2010 – Nov 2012.
 Profile : Handle Complaints/suggestions, Calls from Customers, Documenting Calls,
Stay in touch with Installations/ customers (a continuous exercise in
public relations) Analyses problems, Segregate into Hardware / Software,
Testing after quality checking done from Testing department.
: Bug Tracking, Reporting & Verification.
: Working on requests for enhancement of existing functionality.
: Coordinating with Client / Onsite team.
: Implementing the process of data restore/Backup
: Visiting Client Location and training and installation and Software Query
handling for enhancement and amendments in the software.
: Answering user inquiries regarding computer software maintaining records
of daily data communication transactions, problems and remedial actions
taken, or installation activities.
: Remote upgrades of Software are performed or check the problem
and take necessary action.
: Responsible for modifying the existing programs with improvement
: Study of new trailer made software and understand the working of it.
: Testing the Beta Version of trailer made software.
 Project : Resolve previous year, opening balance, other data / setting related issue.
Handled : Merge All India books (all location) & get a Single Company view as desired
outputs upgrade software / systems to facilitate all these
: All report outputs can be generated directly from the software
: No manual outside books reporting it available within the software as
consolidated option
: Do a complete Audit-n-Analysis+ document of their Finance & Accounts team
profile.
: Discuss & help clean-up potential issues in process followed
: Document a detail manual on how to best perform the task in KPI pertaining to
FA/cS
: Grill & train each as per their profile / area of execution under finance
: Make a SLA + Turn-around time for outputs expected from the profile & certify
on competency.
 Software’s Handled
1) FA/cS (Financial accounting software)
2) MW (Mediaware Advertising agency based software).
3) Alerter (Database software).
4) NMW (Mediaware Advertising agency based software).

4. 5
C) WORK PROFILE ( PREVIOUS EMPLOYMENT):
 Name : Prime labels
 Designation : Accountant
 Duration : Feb 2009- April 2010
 Profile : Preparation of Voucher
: Finalization of Balance sheet
: Maintaining Stock
: Preparing Purchase order
: Preparing Sample docket
: Preparing Performa Invoice
: Taxation (TDS filling / Filling of Profession tax)
: Handling Bank work
: Preparing work orders
: Preparing order docket
: Maintaining Salary register and Account.
EDUCATIONAL QUALIFICATION
M.Com : From Mumbai University with 60 %
B.com : From Hinduja College (Mumbai University) with 71%
H.S.C : From Hinduja College (Mumbai University) with 72%
S.S.C : From Our Lady of Dolours High School (Mumbai board) with 70%
ADDITIONAL QUALIFICATION
A T C : From Sterling Institute of Management Studies
Typing : From Samarth Institute
COMPUTER KNOWLEDGE
 Computer Basic (word, excel, power point etc)
 H.T.M.L Language
 Tally ERP-9
 FoxPro
 C++
 Internet
NAVAL TRAINING
Joined “SEA CADET CROPS” at COLABA NAVY NAGAR for 9 years upto the rank of an
“IPO”(Instructor petty officer).
OBJECTIVE:
Seeking a challenging career in the environment that encourages creativity for continuous learning,
provides exposure to new technology, achieve professional and personal growth along with organization
ABILTY:
Experienced and knowledgeable Information Technology Professional seeking to contribute and acquired
skills within a Help Desk support role.

5. 5
Work well independently, or in a group setting. Providing all facets of computer help desk. Excellent
communication and presentation capabilities.
SKILLS:
Soft spoken but deceptive decision making power,
Good communication and writing skills.
Excellent presentation skills.
Responsible for other duties as assigned
Co-workers and Friends find me Innovative, Friendly, Helpful, Creative and Hard Working.
 I have gained tremendous satisfaction and experience from working with Dynamic Teams.
PERSONAL DETAILS
ANUSHREE GUPTA
Email ID : guptaanushree21@gmail.com
Mob : 9821313839
Fathers name : Devendra Gupta
Date of birth : 21st
August 1984.
Health : Excellent
Marital status : Married
Nationality : Indian
Language known : English, Hindi, Marathi, Gujrati
Hobbies : Swimming, Dancing, Painting, Sports (athletics)
I love to take initiative and work as team player
…………………….........................
(Anushree Gupta)

6. 5
Work well independently, or in a group setting. Providing all facets of computer help desk. Excellent
communication and presentation capabilities.
SKILLS:
Soft spoken but deceptive decision making power,
Good communication and writing skills.
Excellent presentation skills.
Responsible for other duties as assigned
Co-workers and Friends find me Innovative, Friendly, Helpful, Creative and Hard Working.
 I have gained tremendous satisfaction and experience from working with Dynamic Teams.
PERSONAL DETAILS
ANUSHREE GUPTA
Email ID : guptaanushree21@gmail.com
Mob : 9821313839
Fathers name : Devendra Gupta
Date of birth : 21st
August 1984.
Health : Excellent
Marital status : Married
Nationality : Indian
Language known : English, Hindi, Marathi, Gujrati
Hobbies : Swimming, Dancing, Painting, Sports (athletics)
I love to take initiative and work as team player
…………………….........................
(Anushree Gupta)