1. L ANCE AYERS
(773) 844-4774 lanceayers74@gmail.com
SUMMARY
A dedicated and hardworking information technology professional with demonstrated experience in network
administration, Workstation and Exchange migration, voice and network services, cellular and wireless
operations, hardware and software, disaster recovery, implementations, migrations, troubleshooting, and end-
user support. Leverages excellent interpersonal skills to build and maintain strong business relationships with
internal and external resources. As an analytical performer, evaluates issues and develops solutions to secure
smooth operations and the achievement of objectives.
Also an intuitive, multitalented and resourceful songwriter, performer, musician and graphic artist. A project
management, performance and education professional possessing a significant background in voice, most
keyboard instruments, guitar, bass guitar, drums and percussion as well as a variety of creative media and visual
communication solutions. Particularly adept at musical direction and leading other music professionals through
the process of live performance and/ or sound recording. Also a leader in the process of conceptual design and
artistic development.
TECHNICAL SKILLS
Proficient in Autotask, N-Able (N-Central), LogMeIn Rescue Technician Console, Quest Exchange Migration
Manager, Quest Migration Manager (Workstation, AD), Microsoft Windows Server 2003, 2008; Microsoft Office
Suite 2003, 2007, 2010, 2013; Microsoft Visio; Microsoft SharePoint 2007; Oracle; SCM Production Modules;
Captaris; Rightfax; Blackberry Management Software; Microsoft Exchange 2007; Microsoft Activesync; Novell
Netware Versions 3; Intranetware; Microsoft Project WebEx Web Conferencing; HP Proliant Servers; HP Desktop;
HP Laptops; Cisco Switches and Routers; Ricoh Multi-Function Printers; HP Multi-Function Printers. Song Writing/
Music Production/ Music Technology; Mastery of Piano, Voice, Guitar and Bass Performance; Piano and Vocal
Pedagogy Professional; Coordinated and Conducted Musical Events, orchestras, bands and other ensembles;
Percussion Performance professional; Extensive Experience with Sound Recording and Engineering; Guitar Center
‘A’ level certified in FINALE, REASON, LOGIC, ABELTON, MELODYNE and AVID (PRO TOOLS). Also trained in
ADOBE (Photoshop and Illustrator).
EXPERIENCE
CYBERNETIC INC., Chicago, Illinois
Managed Services Technician 2014 – Present (Full Time)
 Remote desktop support (For users and servers)
 On-site support (Travelled to client locations)
 Monitoring servers and workstations
 Creation and delegation of incident case numbers
 Software migrations
 Software installs
 Troubleshoot software installation issues and remediate.
 Provide regular status updates to the client.
 Work closely with workstation team leader and project architects.
GEEK SQUAD (BEST BUY), Highland, Indiana
Computer Consultation Agent 2013-2014
 Engage customers using selling skills to provide solutions to their technology challenges.
 Work with the sales team, explaining services and technology to help them achieve business goals.
 Performed other organizational and problem solving challenges as assigned.

2. ASHLAND INC., Dublin, Ohio
Quest Migration Engineer 2012-2013
 Junior Quest Exchange Migration engineer
 Implementation and troubleshooting for migrations using Resource Update Manager (RUM)
 Implement Active directory migration manager 8.x
 Sort and create, and import user collections from spreadsheets.
 Run migrations of over 20k workstations spanning over 40 sites across the globe.
 Responsible for setting the correct permissions of service accounts if needed, as well as password resets.
 Composed a step-by-step guide to operating and navigating the Quest Resource Updating Manager process as well as a
solution guide for common support issues in the Quest Migration Manager for Active Directory and Exchange.
 Provided daily, detailed updates to Quest Team leader and project coordinator on the different sites and the exact number
of workstations run through the RUM process during that shift.
ABSOLUTE SOLUTIONS INC., Chicago, Illinois
Computer Consulting / Windows Administrator 2008-2010
 Built and maintain 6 classrooms. This included class builds, troubleshooting and deployment.
 Built servers using Ghost multicast and SCCM.
 Provided network administration for school staff and trainers.
 Supported a variety of in house applications and provide level 1 and 2 network support.
 Created XP image to be used for student machines in the school.
 Troubleshoot and repair laptop and desktops.
 Ensure all clients are patched and anti-virus was kept up to date.
 Worked on a variety of small clients in a consulting role. Provided support and guidance on windows operating systems.
ROSEHIP STUDIO, Chicago, IL
Head song writer/ Producer /Studio musician 2005-2007
 In House Music Production (all genres)
 Song writing (all genres)
 Studio Manager (2006 – 2007)
FAUBION CONSULTING, MUNSTER, Indiana
Windows Administrator / Consultant (School City of East Chicago) 2005-Present (Freelance)
 Troubleshot and resolved IT-related issues for network and computer administrators at 17 school locations.
 Served as liaison between level-three and level-four IT technical staff.
 Provided break/fix level-one support for mobile devices, such as Blackberry, iPhone, and Droid.
 Responsible for providing provisioning and setup of enterprise fax services to end-users.
 Provided level-one remote support to School client, with 250 end-users.
 Created documentation of IT support processes and served on team developing Microsoft SharePoint policies and practices.
 Created troubleshooting documentation to reduce need for plant IT asking for help. Established group discussion forum
for plant IT to use as problem-solving tool.
 Developed and conducted training webinars for schools IT regarding new software (Windows 7) and process changes to
make hardware refreshing more efficient.
 Coordinated replacement and configuration of over 80 multi-function Ricoh print centers throughout school city.
 Resolved backlog of over 200 trouble tickets for Blackberry mobile devices.
 Migrated over 8,000 mailboxes from Exchange 2003 to Exchange 2007.
 Virtualized school file, print, and production data servers.
 Migrated plant school servers from Windows 2003 to Windows 2008.
GUITAR CENTER, Burbank, IL
Keyboards Dept./ Guitar Dept. /Software Sales Associate 2002-2006
 Extensive knowledge of musical equipment
 Sales and Customer Service experience
 Inventory control

3.  Product and Employee Training
 Department manager (2005 – 2006)
EDUCATION
SAINT XAVIER UNIVERSITY
SCHOOL OF FINE ARTS AND SCIENCES, Chicago, Illinois
B.A., Fine Arts Music, 1998
MORAINE VALLEY COLLEGE, Palos Hills, Illinois
Certificate of Completion, Small Business Development Program, 1998
PROFESSIONAL DEVELOPMENT
Microsoft Windows Server 2003, 2004
Microsoft Windows Active Directory Security, 2004
Microsoft SQL Server Administration, 2003
Microsoft Windows XP Workstation, 2002
Windows NT Server and Workstation, 1996