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Product Portfolio Management

                   Andrew Reback
           Group Product Manager, Intuit
       QuickBooks Industry-Specific Solutions

        Silicon Valley Product Management
              Association Presentation
                     9 July 2003
          All Contents Copyright 2003 by Andrew Reback
1
                                                         Copyright 2003 Andrew Reback
Personal Context




2
                       Copyright 2003 Andrew Reback
Introduction
    How do you manage and prioritize between multiple projects?
       •   Highest revenue
       •   ROI
       •   Nearest term deliverables
       •   Strongest advocate
       •   Executive mandate
       •   Randomly
       •   Prioritize?
       Product portfolio management balances funding and resources for
       projects to achieve the business’s near and long term objectives
3
                                                            Copyright 2003 Andrew Reback
What is a product portfolio?

    •   An approach and a visualization
        1. Assess and represent product attributes
        2. More objectively and effectively balance
           products/project investment
        3. Against both short and long term business needs




4
                                                Copyright 2003 Andrew Reback
One model

    • Need to balance current investments:
      – Near and longer term product deliverables
      – Risk – revenue, market, and development




5
                                               Copyright 2003 Andrew Reback
Product Portfolio Template

                                                                                                                     Portfolio
      Higher
    Revenue                                                                                                         Template




                                                                                                      In the portfolio, the X-axis
                                                                                                       (risk or other) and Y-axis
                                                                                                      (revenue or profitability or




          Incremental Direct Revenue Opportunity
                                                                                                          contribution) should be
                                                                                                       specific to your business
                                                                                                                           needs.
      Lower
    Revenue
                                                   Lower Risk          Market or Project Risk    Higher Risk

                                                   Mature                Product Maturity       New Offerings
6
                                                                                                                Copyright 2003 Andrew Reback
Attributes for Risk (x)
              Project Risk                                Market Risk                      Total Risk
                                                                                           Value
    Product   Time to        Dependence   Potential       Current         Risk of low
              Market (1,     on new       partner         competition     market
                             technology   solution        in market (1,   adoption (1,
              3, 5)
                             (1, 3, 5)    available (1,   3, 5)           3, 5)
                                          3, 5)

    A         1              3            5               3               5                17

    B         3              1            3               3               1                11

    C         5              1            1               3               3                13

    D         3              5            3               1               3                15

    E         3              5            5               1               1                15

    F         5              3            3               5               3                19
7
                                                                               Copyright 2003 Andrew Reback
Attributes for Risk (x)
    Product   Time to          Need for        Infrastructure   Market Risk -           Overall Risk
              Market           new subject     + other          Competitive threat      Level (L, M, H)
              (<1yr, 1-2yrs,   matter          changes
              2+ yrs)          expertise (L,   required (L,
                               M, H)           M, H)



    A         1yr              L               H                L                       M

    B         2yr              L               L                L                       L

    C         1yr              M               M                M                       M

    D         2yr              M               M                M                       M

    E         3yr              H               L                M                       M

    F         1yr              H               M                H                       H
8
                                                                                     Copyright 2003 Andrew Reback
Sample Product Portfolio - Fiscal Year 1 State
                                                                                                                                            Portfolio
                                                                                                                            Product
  Higher                                                                                                                       7

Revenue
                                                                                                                                      Representation
                                                                                                             Product
                                                                                                                3
                                                                                      Product 2
                                                                                                   Product
                                                                                                      4


                                                                            Product                                        A portfolio with many projects
                                                                               6

                                                                                         Product                           under consideration, many
                                                                                            5
                                                                                                                           insufficiently staffed leads to a
                                                                                                                           significant amount of
                                                                                                                           inappropriately directed cost
                                                                                                                           and effort.


                                                                                                              Product                  Circle size = approximate allocated
                                                                                                                 7
                                                                                                                                       resources. 0.25"sq= x PD resources




      Incremental Direct Revenue Opportunity
                                                            Product 1                                                                               Green = fully staffed
                                                                                                                                                    Yellow = understaffed
                                                                                                                                                    Red = not staffed


  Lower
Revenue
                                               Lower Risk                Market or Project Risk                         Higher Risk

                                               Mature                      Product Maturity                       New Offerings
9
                                                                                                                                            Copyright 2003 Andrew Reback
Sample Product Portfolio - Fiscal Year 1 State


                                                                                                                                           Product
                                                                                                                                              7
       Higher
                                                                                                                                                      Portfolio
     Revenue
                                                                                                                                 Product        Representation
                                                                                                                                    3
                                                                                                Product 2
                                                                                                                       Product
                                                                                                                          4


                                                                                      Product
                                                                                         6

                                                                                                   Product
                                                                                                      5




                                                                 Resource shift to greater
                                                                  business opportunities




                                                                                                             Product
                                                                                                                                      Goal is to shift resources
                                                                                                                7
                                                                                                                                      to projects which will




           Incremental Direct Revenue Opportunity
                                                                 Product 1                                                            address BOTH near and
                                                                                                                                      longer term business
                                                                                                                                      objectives
       Lower
     Revenue
                                                    Lower Risk                     Market or Project Risk                            Higher Risk

                                                    Mature                           Product Maturity                               New Offerings
10
                                                                                                                                                     Copyright 2003 Andrew Reback
Sample Product Portfolio - Fiscal Year 1 State


                                                                                                                             Product         Portfolio
  Higher                                                                                                                        7

Revenue
                                                                                                                   Product             Representation
                                                                                                                      3
                                                                                            Product 2
                                                                                                         Product
                                                                                                            4


                                                                                  Product
                                                                                     6

                                                                                               Product                                 For higher risk
                                                                                                  5        Skunk-works,
                                                                                                          special projects,            offerings with lower
                                                                                                         other investigation
                                                            Resource shift to greater
                                                                                                                                       potential revenue, or
                                                             business opportunities                                                    longer term
                                                                                                                                       opportunities with
                                                                                                                                       unknown revenue
                                                                                                                                       potential, potential for
                                                                                                                                       alternate delivery




      Incremental Direct Revenue Opportunity
                                                                                                         Partner solutions
                                                            Product 1                                                                  vehicles


  Lower
Revenue
                                               Lower Risk                     Market or Project Risk                   Higher Risk

                                               Mature                           Product Maturity                      New Offerings
11
                                                                                                                                          Copyright 2003 Andrew Reback
Sample Product Portfolio - Balanced Proposal


                                                                                                                     Product
  Higher                                                                                                                7

Revenue
                                                                                                  Product                           A Balanced
                                                                                                     3
                                                                                                                                       Portfolio
                                                                                   Product 2
                                                                                                           Skunk-works,
                                                                                                          special projects,
                                                                       Product 6                         other investigation




                                                                                                                               Funding and resource
                                                                                                                               allocation should be
                                                                                                                               inline with both short
                                                                                                                               and longer term
                                                                                                                               business objectives.




      Incremental Direct Revenue Opportunity
                                                                                                 Partner solutions



                                                  Product 1

  Lower
Revenue
                                               Lower Risk               Market or Project Risk                  Higher Risk


12                                             Mature                     Product Maturity                     New Offerings
                                                                                                                                   Copyright 2003 Andrew Reback
6 Easy Pieces


     1.   Define key product/project attributes reflective of business
          requirements
     2.   Define metrics (qualitative or quantitative) for key product
          attributes
     3.   Consolidate metrics as appropriate to drive trade-off between
          x (risk is this model) and y (revenue in this case) attributes
     4.   With consideration for both near and long term business
          objectives, evaluate whether current funding is appropriate to
          execute against the defined objectives
     5.   Rebalance current and future funding based on business
          objectives and shifting product attributes
     6.   Re-evaluate funding decisions on periodic basis (semi-
          annually, annually)


13
                                                            Copyright 2003 Andrew Reback
What it is not

     • The answer to all PM problems
     • Still need
         –   Smart people
         –   To define appropriate attributes
         –   To decide specific investments
         –   To define execute




     Like any tool, product portfolio management requires good inputs,
     intelligent application, and valid outputs to be useful.


14
                                                           Copyright 2003 Andrew Reback
Future Opportunities

     • Long-term financial assessment
       – Success metrics and performance against
         expectations
     • More rigid risk assessment + ongoing risk re-
       evaluation




15
                                              Copyright 2003 Andrew Reback
Why use portfolio management?

     • Benefits
     • Risks of not using a portfolio approach




16
                                            Copyright 2003 Andrew Reback
Product Portfolio Management

                 Andrew Reback
            Group Product Manager, Intuit
        QuickBooks Industry-Specific Solutions

         Silicon Valley Product Management
               Association Presentation
                      9 July 2003
17
                                            Copyright 2003 Andrew Reback

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Product Portfolio Management

  • 1. Product Portfolio Management Andrew Reback Group Product Manager, Intuit QuickBooks Industry-Specific Solutions Silicon Valley Product Management Association Presentation 9 July 2003 All Contents Copyright 2003 by Andrew Reback 1 Copyright 2003 Andrew Reback
  • 2. Personal Context 2 Copyright 2003 Andrew Reback
  • 3. Introduction How do you manage and prioritize between multiple projects? • Highest revenue • ROI • Nearest term deliverables • Strongest advocate • Executive mandate • Randomly • Prioritize? Product portfolio management balances funding and resources for projects to achieve the business’s near and long term objectives 3 Copyright 2003 Andrew Reback
  • 4. What is a product portfolio? • An approach and a visualization 1. Assess and represent product attributes 2. More objectively and effectively balance products/project investment 3. Against both short and long term business needs 4 Copyright 2003 Andrew Reback
  • 5. One model • Need to balance current investments: – Near and longer term product deliverables – Risk – revenue, market, and development 5 Copyright 2003 Andrew Reback
  • 6. Product Portfolio Template Portfolio Higher Revenue Template In the portfolio, the X-axis (risk or other) and Y-axis (revenue or profitability or Incremental Direct Revenue Opportunity contribution) should be specific to your business needs. Lower Revenue Lower Risk Market or Project Risk Higher Risk Mature Product Maturity New Offerings 6 Copyright 2003 Andrew Reback
  • 7. Attributes for Risk (x) Project Risk Market Risk Total Risk Value Product Time to Dependence Potential Current Risk of low Market (1, on new partner competition market technology solution in market (1, adoption (1, 3, 5) (1, 3, 5) available (1, 3, 5) 3, 5) 3, 5) A 1 3 5 3 5 17 B 3 1 3 3 1 11 C 5 1 1 3 3 13 D 3 5 3 1 3 15 E 3 5 5 1 1 15 F 5 3 3 5 3 19 7 Copyright 2003 Andrew Reback
  • 8. Attributes for Risk (x) Product Time to Need for Infrastructure Market Risk - Overall Risk Market new subject + other Competitive threat Level (L, M, H) (<1yr, 1-2yrs, matter changes 2+ yrs) expertise (L, required (L, M, H) M, H) A 1yr L H L M B 2yr L L L L C 1yr M M M M D 2yr M M M M E 3yr H L M M F 1yr H M H H 8 Copyright 2003 Andrew Reback
  • 9. Sample Product Portfolio - Fiscal Year 1 State Portfolio Product Higher 7 Revenue Representation Product 3 Product 2 Product 4 Product A portfolio with many projects 6 Product under consideration, many 5 insufficiently staffed leads to a significant amount of inappropriately directed cost and effort. Product Circle size = approximate allocated 7 resources. 0.25"sq= x PD resources Incremental Direct Revenue Opportunity Product 1 Green = fully staffed Yellow = understaffed Red = not staffed Lower Revenue Lower Risk Market or Project Risk Higher Risk Mature Product Maturity New Offerings 9 Copyright 2003 Andrew Reback
  • 10. Sample Product Portfolio - Fiscal Year 1 State Product 7 Higher Portfolio Revenue Product Representation 3 Product 2 Product 4 Product 6 Product 5 Resource shift to greater business opportunities Product Goal is to shift resources 7 to projects which will Incremental Direct Revenue Opportunity Product 1 address BOTH near and longer term business objectives Lower Revenue Lower Risk Market or Project Risk Higher Risk Mature Product Maturity New Offerings 10 Copyright 2003 Andrew Reback
  • 11. Sample Product Portfolio - Fiscal Year 1 State Product Portfolio Higher 7 Revenue Product Representation 3 Product 2 Product 4 Product 6 Product For higher risk 5 Skunk-works, special projects, offerings with lower other investigation Resource shift to greater potential revenue, or business opportunities longer term opportunities with unknown revenue potential, potential for alternate delivery Incremental Direct Revenue Opportunity Partner solutions Product 1 vehicles Lower Revenue Lower Risk Market or Project Risk Higher Risk Mature Product Maturity New Offerings 11 Copyright 2003 Andrew Reback
  • 12. Sample Product Portfolio - Balanced Proposal Product Higher 7 Revenue Product A Balanced 3 Portfolio Product 2 Skunk-works, special projects, Product 6 other investigation Funding and resource allocation should be inline with both short and longer term business objectives. Incremental Direct Revenue Opportunity Partner solutions Product 1 Lower Revenue Lower Risk Market or Project Risk Higher Risk 12 Mature Product Maturity New Offerings Copyright 2003 Andrew Reback
  • 13. 6 Easy Pieces 1. Define key product/project attributes reflective of business requirements 2. Define metrics (qualitative or quantitative) for key product attributes 3. Consolidate metrics as appropriate to drive trade-off between x (risk is this model) and y (revenue in this case) attributes 4. With consideration for both near and long term business objectives, evaluate whether current funding is appropriate to execute against the defined objectives 5. Rebalance current and future funding based on business objectives and shifting product attributes 6. Re-evaluate funding decisions on periodic basis (semi- annually, annually) 13 Copyright 2003 Andrew Reback
  • 14. What it is not • The answer to all PM problems • Still need – Smart people – To define appropriate attributes – To decide specific investments – To define execute Like any tool, product portfolio management requires good inputs, intelligent application, and valid outputs to be useful. 14 Copyright 2003 Andrew Reback
  • 15. Future Opportunities • Long-term financial assessment – Success metrics and performance against expectations • More rigid risk assessment + ongoing risk re- evaluation 15 Copyright 2003 Andrew Reback
  • 16. Why use portfolio management? • Benefits • Risks of not using a portfolio approach 16 Copyright 2003 Andrew Reback
  • 17. Product Portfolio Management Andrew Reback Group Product Manager, Intuit QuickBooks Industry-Specific Solutions Silicon Valley Product Management Association Presentation 9 July 2003 17 Copyright 2003 Andrew Reback