Global Human Resource Outsourcing (HRO) Industry

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Global Human Resource Outsourcing (HRO) Industry
Published on May 2012

Report Summary

This report analyzes the worldwide markets for Human Resource Outsourcing (HRO) in US$ Million by the following Service
Segments: Benefits Administration Services, Payroll Services, Education and Training Services, Recruitment and Staffing Services,
Hiring Administration Services, and Other Services. The report provides separate comprehensive analytics for the US, Canada,
Europe, Asia-Pacific, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a
six-year historic analysis is provided for these markets. The report profiles 274 companies including many key and niche players such
as Accenture Plc, Adecco S.A, Aon Hewitt LLC, Automatic Data Processing, Inc., Ceridian Corporation, Empower Software Solutions,
Inc., Fidelity Management and Research LLC, General Outsourcing Co, Ltd., Genesys, Hewitt Associates, LLC, IBM Global Business
Services, Mercer, NorthgateArinso UK Limited, NorthgateArinso, Inc., Paychex, Inc., Pinstripe, Inc., Randstad Holding NV, Talx
Corporation, TriCore, Inc., Ultimate Software Group, Inc., Xerox Corporation, and ExcellerateHRO Corporation. Market data and
analytics are derived from primary and secondary research. Company profiles are primarily based upon search engine sources in the
public domain.

Table of Content

I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
Study Reliability and Reporting Limitations I-1
Disclaimers I-2
Data Interpretation & Reporting Level I-2
Quantitative Techniques & Analytics I-3
Product Definitions and Scope of Study I-3
Benefits Administration Services I-4
Payroll Services I-4
Education and Training Services I-4
Recruitment and Staffing Services I-4
Hiring Administration Services I-4
Other Services I-4

II. EXECUTIVE SUMMARY

1. INDUSTRY OVERVIEW II-1
A Primer II-1
A High-Profile Segment II-1
Future Growth Opportunities II-2
Recession & the HRO Industry II-2
Major trends in the HRO Market II-3

Global Human Resource Outsourcing (HRO) Industry (From Slideshare) Page 1/22


Saving Overall Costs II-3
Internationalizing HR Functions II-3
Lowering Risk Levels II-4
Simpler HRO Engagements II-4
Recession Bolsters Offshore Trend II-4
India: The Offshore Hub for HRO Market II-4
Key Growth Propellers II-5
Cost Savings II-5
Technology Developments II-5
Scalability II-5
HR Activity in the Recent Past: A Review II-6
Table 1: Number of HRO Transactions, Worldwide (2003-2008)
(includes corresponding Graph/Chart) II-6
Regional Differences in Outsourcing Phenomenon II-7
Globalized Workforce Fosters Shift towards HR Outsourcing II-7
Multi-Process HRO: Favorable Prospects in the Long Run II-7
Table 2: Number of Multi-Process HRO Contracts (2004-2008):
Percentage Share Breakdown for Enterprise and Mid-Market
Segments (includes corresponding Graph/Chart) II-9
Competitive Landscape II-9
BAO Segment to Flourish in the Future II-10
At a Glance II-10
The A La Carte Approach to Outsourcing II-11
Scrutiny of Existing Contracts for Renewals - On the Rise II-11
Buyers to Adopt a Tighter Focus II-11
Supplier Selection Based on Global Capabilities II-11
Global Sourcing Gains Strength II-12
Growing Popularity of Platform BPO II-12
Shrinking Deal Sizes II-12
Demand for Newer & Innovative Platforms II-12
Trend towards Process Convergence II-13
Bundling of HR Technology Platforms with Processes II-13
Transformation to Services TCO II-13
HRMS: A Competitor for HRO Market II-13
HRO in Small & Mid-Sized Companies II-14
Emergence of Mid-Market II-15
Mid-Market HRO Market to Register Growth II-15
Growing Interest in Recruitment Process Outsourcing II-16
At a Glance II-17
RPO The Beginning II-17
Comparison with Other Models II-17
Drawbacks of the RPO Model II-18
New Deals in the RPO Sector II-18
Selective Approach Finds Favor II-18
RPO's Value Proposition: Enabling Buyers to Meet Economic
Challenges II-19
The Move Towards Offshoring II-19
RPO Vendor Landscape II-19



Future of Recruitment Outsourcing II-19
PEO Concept Gains Strength II-20
Benefits and Drawbacks of PEO II-20
Challenges in HR Transformation II-21
HR BPO Outsourcing: On the Rise II-21
Outsourcing of Various HR Functions II-21
Payroll - The First Outsourced Service Domain II-21
Benefits Administration: Exhibiting Inevitable Growth for
Outsourcing II-21
Strong Growth in Health & Welfare Services II-22
Workforce Management II-22
Consolidation Gathers Pace in HRO Industry II-22

2. MARKET DYNAMICS II-24
HRO - A Major Cost Savings Instrument II-24
Upsurge in Outsourcing of HR Functions II-24
Recession Ups Adoption of Single Process Deals II-24
Companies to Continue to Feeling the Heat of Recession II-24
Focus on Short-term Deals II-25
Fewer Processes in Multi-process HRO Deals II-25
Best-of-the-Breed Concept Gains Strength II-25
Multi-Country Presence of Vendors II-25
Asia-Pacific: Center of Attraction II-26
Talent Acquisition, Effective Alignment of Skills & Processes II-26
Talent Retention: An Equally Important Task II-26
Rising Significance of Analytics II-26
HR Portal: The Latest Trend II-26
Migration to the Cloud II-27
Self-Service: An Option for Mobile Workforce II-27
HRO May Turn Out to be a Sellers Market Eventually! II-27
HR BPO Providers Target Services for Middle Market II-27
Multiple Vendor Relationships Gain Prominence II-28
Right Mix of External and Internal Resources - Key to
Competitive Edge II-28
Small Buyer Sector and Emerging HRO Markets Offer Lucrative
Opportunities II-28
Rising Sophistication, HR Technology and Internet Spur HRO II-28
HR BPO Revolutionizes HR Profession II-29
Total/Multi Process HRO: Offering a Broader Perspective II-29
End-to-End Services: Rise in HRO II-29
Non-Cost Factors: Major Drivers for Outsourcing Decisions II-30
HR Profession: Changing Career Prospects . II-30
Demographic Changes Support HRO Growth II-30
Offshore Outsourcing: A Second Option II-30
Increasing Multi-Tower Outsourcing Contracts II-31

3. HRO - THE RAPIDLY GROWING BPO SEGMENT II-32
The Need for HR Outsourcing II-32



Evolution of HRO Market: A Glance at the Past II-32
2005 - The Year of Transition from Generation 1 to Generation 2 II-33
Year 2006 Scenario: Growing Presence of Middle Market II-33
The HRO Process II-34
Benefits of HRO Strategy II-34
The HRO Company II-34
Traditional HR Vendors II-35
Professional Employer Organization II-35
Application Service Providers II-35
Business Process Outsourcing II-35
E-Services II-35
HRO Types II-36
Discrete Services II-36
Multi-Process Services II-36
Total HR Outsourcing II-36
Approaches/Models of Outsourcing II-36
Sole Sourcing - A Model for Increasing Operational Efficiency II-36
One-Stop-Shop for Comprehensive HR Outsourcing II-37
Multi-Source Approach: Reducing Dependence on Single Provider II-37
Benefits of Multi-Sourcing Approach II-38
Challenges Facing Multi-Sourcing Strategy II-38
HCM Options II-39
Major Issues While Outsourcing HR Services II-39
The Statement of Work II-40
Service Levels II-40
Legal Considerations II-40
HR B2B Exchanges II-40
HR Portals II-40
Integrated HR Offering II-41
Full-Service HRO II-41
Full-Service HRO Offers Substantial Value II-41
Labor Arbitrage II-41
Economies of Scale II-42
Cross-Process Synergies II-42
Other Benefits of Full-Service HRO II-42
HRO Service Providers II-42
Benefits Administration Outsourcing II-43
Market Segments II-43
Common Platform II-44
Technology Plays Major Role II-44
Human Resources and Learning II-45
Role of HR in Power Utilities and Energy Industry II-45
Outsourcing Barriers II-46
Employee Brand II-46
Regulators and Unions II-46
Cost/Benefit Tradeoff II-46
Internal Barriers II-46
Conclusion II-46



4. SERVICE OVERVIEW II-47
Introduction II-47
Reasons for Outsourcing HR Services II-47
Outsourced HR Functions II-47
Overview of Major Segments II-48
Benefits Administration Services II-48
Payroll Services II-48
Education and Training Services II-49
Recruitment and Staffing Services II-49
Hiring Administration Services II-49
Other Services II-49
Advantages of HRO II-49
Drawbacks of HRO Services II-50
Growth Drivers II-50
For Client Companies II-50
For Service Providers II-51
Growth Restraints II-51
For Client Companies II-51
For Service Providers II-51
Employees - The Tangible Assets II-51
HR Management - A Critical Task II-51
HRO Comes to the Rescue II-52

5. COMPETITIVE SCENARIO II-53
Competitive Issues in HRO Market II-53

6. SERVICE/PRODUCT INTRODUCTIONS II-54
Isosceles Finance Introduces HRO Services for Small and Mid-
Sized Companies II-54
ACS Introduces SyncHROSM HRO Solution II-54
Mercer to Expand Health and Benefits Administration
Outsourcing Platform II-54
Wipro Partners with Oracle and Hackett to Launch 'simPlify' II-55

7. SERVICE/PRODUCT INTRODUCTIONS - A HISTORIC PERSPECTIVE BUILDER II-56
Futurestep Introduces Strategic Recruitment Process
Outsourcing Solution II-56
Ceridian Launches HR/Payroll Latitude Solution II-56
Paychex Rolls Out FSA Debit Card II-57
ADP Rolls Out Online Payroll System II-57
Ceridian Introduces E-Learning Service II-57
Paychex Introduces Paychex Accountant Knowledge Center II-57
Paychex, BeneTrac Enhance Integration Payroll and Benefits
Solutions II-58
EquaTerra, SAP and ARINSO Introduce OpenDoor HRO II-58
CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients II-58
Ceridian Launches 'Risk Management Solutions' for Small Size
Firms II-58



Ceridian Launches CPA Client Connection II-59
Ceridian Launches Enhanced Web Based HR/Payroll Solutions II-59
Paychex Launches Paychex COBRA Administration for Small/Mid-
Size Business II-59
Pinstripe Unleashes Talent Mindset for Staffing Issues II-60
ADP Introduces EasyPayNet for Easy and Secure Payroll Data
Handling II-60
Sage Group Introduces Online Sage Payroll Services II-60
Mercer HR Consulting Unleashes Mercer Retirement Solutions II-60
EquaTerra Launches EQuation HRO II-61
Pinstripe Launches Groundbreaking R2R' Platform II-61
Paychex Introduces Premier Human Resources II-62
Ceridian Launches Interactive EAP/Work-Life Tool II-63
Ceridian Launches Expanded, Comprehensive Tools II-63
Aon HRO in Combination with Outsource Institute Launches HR
Outsourcing Website II-64
Edcor Announces Expansion of its Service Offering II-65
Mobility Services International Launches Partner Channel Program II-65

8. RECENT INDUSTRY ACTIVITY II-66
ADP Acquires SHPS' Human Resource Solutions Subsidiary II-66
ADP Acquires Ma Foi Consulting Solutions II-66
Randstad Holding Acquires SFN Group II-66
Aon Merges with Hewitt Associates to Form Aon Hewitt II-67
Xerox Acquires ExcellerateHRO II-67
Xerox Acquires ACS II-67
NorthgateArinso Takes Over HR Management Division of Convergys II-67
ADP Acquires OneClickHR II-68
Tatum and Spherion to Merge Operations II-68
Adecco Takes Over MPS Group II-68
Talent2 Acquires Zapper II-68
Talent2 Acquires Sugar International II-69
NorthgateArinso Takes Over Neller II-69
Manpower Acquires COMSYS II-69
Alphastaff Acquires Selective HR Solutions II-69
International Paper and Hewitt Renew HR BPO Deal II-70
TriNet Group Takes Over Gevity II-70
ADP Acquires HRinterax II-70
NorthgateArinso Completes Acquisition of CIAN II-70
CompuPay Takes Over Infinity Payroll II-71
RightThing to Take Over RPO Division of Capital H Group II-71
ADP Acquires Majority Stake in ChinaLink Professional Services II-71
Human Link to Merge HR Operations with HRMSC II-71
Oasis Takes Over National HR Advantage II-72
Ceridian Combines HR Business Teams II-72
Randstad to Sell Dutch HR Services to Raet II-72
ADP Streamline Partners with Business Systems House for
Payroll Services II-72



Adecco Forges RPO Agreement with Morgan Stanley II-73
NorthgateArinso to Offer HR Support to AstraZeneca II-73
Infosys and Oracle Join Forces to Introduce Infosys Business
Platform for HR II-73
Convergys to Renew Deal with Texas HHSC II-74
MrTed Signs Deal with Exect II-74
Caliber Point Inks Agreement with Oracle to Offer HRO Solutions II-74
SuccessFactors Inks Agreement with EMPO Corporation II-74
Delta Air Lines Extends Agreement with PeopleScout II-75
Quintegra and Mancer Consulting Ink Agreement II-75
BAE Systems Selects AMS to Provide Recruitment Solutions in UK II-75
Mosaic to Employ Ceridian HRO Solutions II-75
CDP Group Chooses Pacnet to Provide Internet Connectivity II-76
Cornerstone OnDemand Enters into Partnership with Talent2 II-76
State of Georgia Selects Hewitt Associates for HR Benefit
Outsourcing Services II-76

9. STRATEGIC CORPORATE DEVELOPMENTS - A HISTORIC PERSPECTIVE BUILDER II-77
TriNet Group Takes Over LMC Resources II-77
EBS On Line Merges with Ascentis II-77
EBS and RMSCO to Merge II-77
Manpower to Acquire CRI II-77
Kohlberg Kravis Roberts Acquires Northgate Information Solutions II-78
Alexander Mann Takes Over Capital Consulting II-78
Ceridian Acquires Assets of COLT Express Outsourcing II-78
Salary.com Acquires Genesys Software Systems II-78
BPO Management Services Merges with Healthaxis II-78
Whitbread Inks Deal with Ceridian II-79
Hewitt Associates Inks Agreement to Sell Assets of Cyborg
Business II-79
Yoh and Syngenta Ink Recruitment Outsourcing Agreement II-79
ARINSO and Scotiabank in Payroll Outsourcing Deal II-80
Workstream, Empagio Terminate Merger Agreement II-80
Vista Equity Partners Acquires Cyborg Worldwide II-80
ACS Pockets Communications Development, Inc. II-80
ADP to Provide HR Services to Sodexo II-80
IBM Inks Contract with Queensland State Government II-81
Randstad to Acquire Vedior II-81
Koosharem Acquires Assets of Resolve Staffing Inc II-81
Scotiabank and ARINSO Sign Payroll Agreement II-81
Barrett Business Services, Inc Acquires First Employment
Services, Inc. II-81
Allegis Group Acquires Major Lindsey & Africa LLC II-81
CSI Cos., Inc. Acquires Mark Matta & Associates, Inc. II-82
CompuPay Acquires Key Payroll Online II-82
Manpower Acquires Clarendon Parker Middle East II-82
CBIZ Acquires Select Assets of Computer Payroll Company II-82
CoAdvantage Pockets PlanSource and Nelco II-82



Oasis Outsourcing Takes Over Professional Employer Plans II-83
Arthur J. Gallagher Takes Over RSI II-83
NIB Enters into Agreement with Electronic Documents Centre II-83
CCSC Partners with Core People Resources II-83
Bartech Group Establishes New Divisions to Address HR
Outsourcing Functions II-83
Sodexo Chooses ADP Employer Services as HR Business Provider II-84
Hewitt Associates to Acquire RealLife HR II-84
Equifax Acquires TALX Corp. II-84
Vedior NV Acquires Think Resources, Inc. II-84
Thomas Cook Group Inks Outsourcing Agreement with Accenture II-84
Adecco Acquires Tuja Group for '800M II-85
ADP to Provide Payroll System for Schindler Group II-85
Ceridian Bags 8 New Contracts II-85
Convergys Inks Contract with Starbucks II-85
Convergys Inks Agreement with Johnson & Johnson Services, Inc. II-85
ExcellerateHRO Extends Contract with TOTAL II-85
Paychex Forms Strategic Alliance with Taleo II-86
Mercer Human Resource Consulting Changes Name to Mercer II-86
Financial Engines and Mercer HR Services Extend Alliance II-86
NIS Acquisitions to Acquire Northgate Information Solutions PLC II-86
ARINSO to Provide HR System to Cadbury Schweppes II-86
ARINSO and Agilent Technologies Ink Agreement II-86
ARINSO Secures Contract from Philip Morris II-87
Vedior to Acquire GULP II-87
Select Appointments Acquires Interest in Calibre II-87
NIS Acquires ARINSO to form NorthgateArinso II-87
Vedior Acquires Stake in Major Players Ltd II-87
Fidelity National Financial, Thomas H Lee Partners Acquire
Ceridian II-88
Paychex Acquires BeneTrac II-88
Kelly Services Acquires Access AG II-88
Mangrove Employer Services Acquires Access1 Source Nevada II-88
TriNet Bags John Parry & Alexander II-88
CPL to Acquire Allied Nurses Agency and Northside Recruitment II-88
Accenture Offers HR Services to Kimberly-Clark II-89
Resolve Staffing Unleashes 6 Offices II-89
Indian IT Firms Outsource Administrative Functions to US Company II-89
United Utilities Divests Vertex for $217M II-89
Ceridian Extends Scottish Operations II-89
Vurv Sets up HRO Center of Excellence II-89
Talent2 International to Launch Operations in Shanghai II-89
SITI Corp Opens Recruiting Base in Hyderabad II-90
IBM Wins HR Service Agreement from American Airlines II-90
Dow Corning Outsources Recruitment Process to Aon Consulting II-90
Ceridian Bags Somerfield's HR Services Contract II-90
TalentTrack to Provide RPO Services to Tenet Healthcare II-91
Pinstripe Ventures into Health Care Staffing Services II-91



Razorwest Offers RPO Services for NeoSystems Corp. II-91
Summit HR Extends its Operations in India II-91
Hewitt Acquires Adelaide Consulting II-92
ExcellerateHRO Partners with HireRight II-92
Mangrove Acquires BenefitOne II-92
Fujitsu Acquires Stakes in TDS II-92
Accenture Clinches Major Contract from Macquarie Bank of
Australia II-92
Oasis Acquires Kelly's Staff Leasing Business II-93
ACS Resolves Dispute with Delta Airlines II-93
ADP Pockets Outsourced Payroll Services Wing From Intuit II-93
Gevity Pockets HRAmerica II-93
UnicornHRO Acquires BMH, Inc II-93
HR Xcel Clinches Major Contract From DSM II-94
Arinso Acquires OpenHR II-94
TalentFusion Bags Major Contract From Wheelabrator II-94
Xansa Secures Major Contract From Lloyds TSB II-94
Hitachi to Establish HR and Finance Outsourcing Unit II-94
ADP Opens HRO Center in Prague II-94
Fujitsu Services Clinches a BPO Contract from DFP II-95
ARINSO Acquires Lansdowne II-95
Arinso Open New Center in Australia II-95
Hewitt Associates Inaugurates New HRO Center in Poland II-95
Chandler Macleod Acquires MSA II-96
HR XCEL to Offer HRO Services to PJCOMN and Papa John's Pizza
Restaurants II-96
CloverTex Outsources HR Activities to HR XCEL, LLC II-96
ADP Partners with Synovus to Provide COS II-96
SourceMind Bags Additional Contract from the US Bank II-96
CSC Bags BPO and IT Outsourcing Contract from the U.S. Life
Insurer II-97
Workscape Expands Benefits Administration Operations II-97
KPN Outsources Salary Administration Services to LogicaCMG II-97
Pearl Group Awards BPO Deal to Diligenta II-97
WM-data AB Bags Electrolux IT Outsourcing Contract II-98
WM-Data Inks Outsourcing Contract With BTJ Group II-98
Smith, Frank & Partners Floats Joint Venture with Roach Howard
Smith & Barton II-98
Ma Foi Forays Into Middle-East HR Services Market II-98
Helios HR Purchases HR Advantage II-99
TriNet Inaugurates New Headquarters in Boston II-99
The Castleton Group Teams with Senn Dunn Insurance II-99
Hewitt Initiates Mobility Services in Shanghai II-99
Quest Inc. Outsources HR Activities to CoAdvantage II-99
ClearPoint and Terra Nova Inks Merger Agreement II-99
National PEO Offers HR Outsourcing Services to Restaurant
Industry II-100
Convergys Corp. Wins Dupont's HR Outsourcing Contract II-100



Accenture to Provide HR Outsourcing Services to New Century
Financial Corp II-100
PACEL Acquires HR Contracts of Capital Resource Solutions II-100
ADP to Acquire Outsourcing Services and Solutions Provider,
Employease II-101
Secova, UltraLink Unify Operations II-101
PACEL to Acquire WWPSV II-101
TWC Group Merges with HR Impact II-101
HALO Technology Holdings Creates HRMS Leader, Empagio II-101
TriNet Purchases Assets of Outsource Group II-102
EquaTerra, TPI Call Off Merger II-102
Accenture Kicks Off Delivery Center in Texas II-102
Accenture, Whirlpool Ink Long Term Pact II-102
Accenture, Unilever Ink Global Outsourcing Deal II-102
CVS/pharmacy Signs Long-Term BTO Contract with IBM II-102
TALX Corp, ADP Ally for Employment & Verification Service II-102
Greenfire International Acquires Intercede II-103
Progressive Employer Services Acquires SEMC II-103
Kenexa Acquires Knowledge Workers Inc II-103
Resolve Staffing Acquire ELS to Form Nation's Top HRO II-103
Nautic Partners Concludes Acquisition of Oasis Outsourcing II-103
IKEA Awards HR Outsourcing Contract to ADP II-103
AlphaStaff Commences HR Operations in Texas II-104
Workstream, ExcellerateHRO Enter Distribution Pact II-104
Hewitt Join Hands with Sun Microsystems to Enable HR BPO
Operations II-104
Quintek Expands to Two Additional BPO Markets II-104
ADP, First Data Sign Distribution Pact for Payroll Outsourcing
Services II-104
Steria Wins Outsourcing Contract for French Town II-104
Accenture Establishes BPO Delivery Centers in East Europe II-105
Mercer Acquires Pendia Associates AG II-105
HP, Nestle Ink HRO Deal II-105
NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs II-105
ARINSO, Vurv Ally for Advanced Talent Management Resource II-105
Nordea Bank, Zalaris Team Up for Payroll Management II-105
Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract II-106
Northgate Bags Outsourcing Contract from Boots II-106
WM-data Acquires Proffice Service Centers AB II-106
MGI Expands to Europe II-106
Empagio Sets Up Payroll Tax Filing Division II-106
Talent2 International to Invest in Indian HR Firm II-106
Mercer HR Services Inks Partnership Deal for Global Operation
Centre II-107
ProLease Adopts New Name, TalentPro II-107
IBM Japan Inks HR Agreement with Sanyo Electric II-107
Convergys Open Branch Office in Dalian II-107
ACS Establishes Human Capital Management Solutions II-107



Accenture, Crestline Join Hands for BPO Services II-108
Convergys Bags "SAP's BPO Program" Membership II-108
ExcellerateHRO Clinches Major Contract from Bank Of America II-108
7-Eleven Renews Benefit Administration Agreement With
ExcellerateHRO II-108
Accenture Acquires BPO Assets of Savista II-108
ACS Bags HR BPO Contract from GlaxoSmithKline II-109
ACS Takes Over Intellinex II-109
ExcellerateHRO Commences Operations in Des Moines, IA II-109
AHT, Genesys Partner to Improve HR Solutions for Healthcare
Industry II-109
Genesys Extends Services for Filing Payroll Tax II-110
Hewitt Bags HR BPO Contract from Catholic Health Initiatives II-110
Avon Partners IBM for HR Business Transformation Outsourcing
Services II-110
ACS Sign Pact to Become SAP Implementation & Support Partner
for Safety-Kleen II-110
Adecco Group Establishes Adecco Institute II-110
Hewitt Associates Clinches Contract from Centrica II-111
Rhodia Partners IBM, ADP to Strengthen Human Resources Wing II-111
Convergys Bags HR Contract From IHG II-111
Goodyear Extends HRO Contract with ACS II-111
Wink Companies Selects UltiPro Solutions for HR/ Payroll
Processing II-112
Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro
Intersourcing Model II-112
Birmingham Water Works Opts for UltiPro to Streamline HR and
Talent Management II-112
Mesa Selects Ultimate Software's UltiPro for Web-based HR/
Payroll Solutions II-112
United Dominion Selects Ultimate Software's UltiPro
Intersourcing Model II-112
Sawyer Realty Holdings Purchases UltiPro Intersourcing Model II-113
Aon Consulting Clinches Multi-Dollar Contract from United
Rentals, Inc II-113
PlatformOne Bags Five Major Contracts II-113
The Right Thing Bags RPO Contract From Unisys II-113
PEO Acquires Aegis Group II-113
BBC Grants Major Contract to Capita Plc II-113
Northgate Pockets Engage Technologies II-114
Personec Clinches Major Contract From Oriola II-114
Hewitt Establishes Benefit and Pension Services Team in Budapest II-114
NetFabric Holdings Sets Up Establishment In India II-114
Automatic Data Processing Pockets Taxware, LP II-114
Silver Lake Partners, Blackstone Group to Acquire Northgate II-114
Pinstripe Establishes Healthcare Group for Talent Acquisition
/Recruitment Service II-114
Arinso Bags Major Contract from CA, Inc II-115



10. FOCUS ON SELECT GLOBAL PLAYERS II-116
Accenture Plc (Ireland) II-116
Adecco S.A. (Switzerland) II-116
Aon Hewitt LLC (USA) II-117
Automatic Data Processing, Inc. (USA) II-117
Ceridian Corporation (USA) II-117
Empower Software Solutions, Inc. (USA) II-118
Fidelity Management and Research LLC (USA) II-118
General Outsourcing Co, Ltd. (Thailand) II-119
Genesys (USA) II-119
IBM Global Business Services (USA) II-119
Mercer (UK) II-119
NorthgateArinso UK Limited (UK) II-120
NorthgateArinso, Inc. (USA) II-120
Paychex, Inc. (USA) II-120
Pinstripe, Inc. (USA) II-121
Randstad Holding NV (The Netherlands) II-121
Talx Corporation (USA) II-121
TriCore, Inc. (USA) II-121
Ultimate Software Group, Inc. (USA) II-122
Xerox Corporation (USA) II-122
ExcellerateHRO Corporation (USA) II-123

11. GLOBAL MARKET PERSPECTIVE II-124
Table 3: World Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Geographic Region - US, Canada,
Europe, Asia-Pacific and Rest of World Independently Analyzed
by Annual Revenues in US$ Million for the Years 2009 through
2017 (includes corresponding Graph/Chart) II-124

Table 4: World Historic Review for Human Resource Outsourcing
by Geographic Region - US, Canada, Europe, Asia-Pacific and
Rest of World Markets Independently Analyzed by Annual
Revenues in US$ Million for the Years 2003 through 2008

Table 5: World 15-Year Perspective for Human Resource
Outsourcing by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia-Pacific and Rest of
World Markets for the Years 2003, 2011 and 2017 (includes
corresponding Graph/Chart) II-126

Benefits Administration Services by Geographic Region - US,
Canada, Europe, Asia-Pacific and Rest of World Markets
Independently Analyzed by Annual Revenues in US$ Million for
the Years 2009 through 2017 (includes corresponding
Graph/Chart) II-127



Table 7: World Historic Review for Benefits Administration
Services by Geographic Region - US, Canada, Europe,
Asia-Pacific and Rest of World Markets Independently Analyzed

Table 8: World 15-Year Perspective for Benefits Administration
Services by Geographic Region - Percentage Breakdown of

Payroll Services by Geographic Region - US, Canada, Europe,

Table 10: World Historic Review for Payroll Services by
Geographic Region - US, Canada, Europe, Asia-Pacific and Rest
of World Markets Independently Analyzed by Annual Revenues in
US$ Million for the Years 2003 through 2008 (includes

Table 11: World 15-Year Perspective for Payroll Services by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Europe, Asia-Pacific and Rest of World Markets for the
Years 2003, 2011 and 2017 (includes corresponding Graph/Chart) II-132

Education and Training Services by Geographic Region - US,
Graph/Chart) II-133

Table 13: World Historic Review for Education and Training

Table 14: World 15-Year Perspective for Education and Training



Recruitment and Staffing Services by Geographic Region - US,
Graph/Chart) II-136

Table 16: World Historic Review for Recruitment and Staffing

Table 17: World 15-Year Perspective for Recruitment and
Staffing Services by Geographic Region - Percentage Breakdown
of Revenues for US, Canada, Europe, Asia and Rest of World
Markets for the Years 2003, 2011 and 2017 (includes

Hiring Administration Services by Geographic Region - US,
Graph/Chart) II-139

Table 19: World Historic Review for Hiring Administration
Asia-Pacific and Rest of World Independently Analyzed by
Annual Revenues in US$ Million for the Years 2003 through 2008

Table 20: World 15-Year Perspective for Hiring Administration

Other Human Resource Outsourcing Services by Geographic Region-
US, Canada, Europe, Asia-Pacific and Rest of World Markets
Graph/Chart) II-142

Table 22: World Historic Review for Other Human Resource
Outsourcing Services by Geographic Region - US, Canada,
Europe, Asia-Pacific and Rest of World Markets Independently



Analyzed by Annual Revenues in US$ Million for the Years 2003
through 2008 (includes corresponding Graph/Chart) II-143

Table 23: World 15-Year Perspective for Other Human Resource
Outsourcing Services by Geographic Region - Percentage
Breakdown of Revenues for US, Canada, Europe, Asia-Pacific and
Rest of World Markets for the Years 2003, 2011 and 2017

III. MARKET

1. THE UNITED STATES III-1
A.Market Analysis III-1
Impact of Recession III-1
Uncertain Economy: A Time for Negotiating Deals III-1
Outsourcing of Individual HR Processes III-2
End-to-End HRO BPO Services III-2
Sustaining Profitability - The Primary Focus Area III-2
Indian IT Outsourcers - A Way Out for Clients Seeking HR
BPO Services III-3
US Employers Opt for Selective Outsourcing III-3
HR BPO - Transforming the HR Function III-3
Middle-Market Companies - Lethargic to Implement HCM III-4
Mid-Market Companies - Driving RPO Services III-4
Small Businesses Prefer PEOs for HR Outsourcing III-4
Competitive Landscape III-4
Consulting Community III-5
HRO: Role of HR Manager III-5
Table 24: Major Outsourcing Activities in the US (includes
corresponding Graph/Chart) III-6
B.Market Analytics III-7
Table 25: US Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Service Segment - Benefits
Administration Services, Payroll Services, Education and
Training Services, Recruitment and Staffing Services, Hiring
Administration Services and Other Services Independently
Analyzed by Annual Revenues in US$ Million for the Years
2009 through 2017 (includes corresponding Graph/Chart) III-7

Table 26: US Historic Review for Human Resource Outsourcing
by Service Segment - Benefits Administration Services,
Payroll Services, Education and Training Services,
Recruitment and Staffing Services, Hiring Administration
Services and Other Services Independently Analyzed by Annual
(includes corresponding Graph/Chart) III-8



Table 27: US 15-Year Perspective for Human Resource
Outsourcing by Service Segment - Percentage Breakdown of
Revenues for Benefits Administration Services, Payroll
Services, Education and Training Services, Recruitment and
Staffing Services, Hiring Administration Services and Other
Services for the Years 2003, 2011 and 2017(includes

2. CANADA III-10
HR Outsourcing: On an Upswing III-10
Table 28: Canadian Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Service Segment - Benefits

Table 29: Canadian Historic Review for Human Resource
Outsourcing by Service Segment - Benefits Administration
Services, Payroll Services, Education and Training Services,

Table 30: Canadian 15-Year Perspective for Human Resource
Services for the Years 2003, 2011 and 2017 (includes

3. EUROPE III-14
A Glimpse of European BPO Market III-14
HR Outsourcing: A Growing Market III-14
Multi-Process HRO Initiatives in Europe III-15
Near-Shore Service Delivery - A Key Consideration in Europe III-15
RPO Market in Europe III-15
Table 31: European Recent Past, Current and Future Analysis
for Human Resource Outsourcing by Geographic Region -
France, Germany, Italy, UK and Rest of Europe Independently




Table 32: European Historic Review for Human Resource
Outsourcing by Geographic Region - France, Germany, Italy,
UK and Rest of Europe Independently Analyzed by Annual

Table 33: European 15-Year Perspective for Human Resource
Outsourcing by Geographic Region - Percentage Breakdown of
Revenues for France, Germany, Italy, UK and Rest of Europe
for the Years 2003, 2011 and 2017(includes corresponding
Graph/Chart) III-18

Table 34: European Recent Past, Current and Future Analysis

Table 35: European Historic Review for Human Resource
Revenues in US$ Million for Years 2003 through 2008

Table 36: European 15-Year Perspective for Human Resource

3a. FRANCE III-22
Market Analytics III-22
Table 37: French Recent Past, Current and Future Analysis



Table 38: French Historic Review for Human Resource

Table 39: French 15-Year Perspective for Human Resource
Staffing Services, Hiring Administration Services and
Other Services for the Years 2003, 2011 and 2017 (includes

3b. GERMANY III-25
Table 40: German Recent Past, Current and Future Analysis

Table 41: German Historic Review for Human Resource

Table 42: German 15-Year Perspective for Human Resource
Services for the Years 2003, 2011 and 2017(includes

3c. ITALY III-28
Table 43: Italian Recent Past, Current and Future Analysis




Table 44: Italian Historic Review for Human Resource

Table 45: Italian 15-Year Perspective for Human Resource

3d. THE UNITED KINGDOM III-31
HR Outsourcing Market: On Road to Recovery III-31
Rising Demand for HRO Services from Public Sector III-31
Table 46: UK Recent Past, Current and Future Analysis for
Human Resource Outsourcing by Service Segment - Benefits

Table 47: UK Historic Review for Human Resource Outsourcing
by Service Segment - Benefits Administration Services,

Table 48: UK 15-Year Perspective for Human Resource



3e. REST OF EUROPE III-36
Table 49: Rest of Europe Recent Past, Current and Future
Analysis for Human Resource Outsourcing by Service Segment -
Benefits Administration Services, Payroll Services,
Education and Training Services, Recruitment and Staffing
Services, Hiring Administration Services and Other Services
Graph/Chart) III-36

Table 50: Rest of Europe Historic Review for Human Resource
Services and Other Services Independently Analyzed by
Annual Revenues in US$ Million for the Years 2003 through
2008 (includes corresponding Graph/Chart) III-37

Table 51: Rest of Europe 15-Year Perspective for Human
Resource Outsourcing by Service Segment - Percentage
Breakdown of Revenues for Benefits Administration Services,
Services and


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