1. Quality Management
Managing for Sustainable Success and Organizational Excellence
17 – 21 June 2012, Westin Golf Resort & Spa, Abu Dhabi, UAE
On successful completion of this 5 days extensive training Who Should Attend?
course, you will be able to:  CEOs, VPs, Managers and Senior
Executives in every business sector
 Understand the 12 principal modules and the inspired to operate with excellence to
fundamentals of the quality management concept ensure organizational continued
success.
 Develop robust quality management policies, processes  Asset managers, business leaders and
and tactics that enable managing all activities across your other members in the organization
organization and improve the way your organization who are engaged or will be engaged
operates at all levels in the development, roll-out,
implementation and review of the
 Establish processes appropriate to achieving the quality management systems
organization's strategy while ensuring that they are  Technical auditors
capable of responding quickly to a changing environment  Integrity, QA/QC Specialists and
Engineers
 Encourage and maintain processes for innovation to
create a learning environment and ensure progressive and
continuous improvement
ur Expert Workshop Facilitator Your Expert Course Facilitator:
 Manage the organizational transformation and Abdelaziz M. Salah Eldin
understand necessary techniques to lead a successful Quality & Integrity
transformation journey Management Consultant
Hudson Technology &
 Learn effective tools used by leaders to drive Strategic Studies
organizational performance excellence while emphasizing Canada
on the value of team work in building effective and
healthy organization
____________________________________Organized By______________________________________
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2. Quality Management
17 – 21 June 2012
Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE
Registration will be at 08:00 on Day One, 17 June 2012. The course will be for five days with refreshments and lunch and will
finish at 17:00 on 21 June 2012.
Technical and financial capabilities are no longer the principal competitive determinants in any business sector. What
differentiates a successful organization from unsuccessful one is a superior “world-class” quality management system
championed by conscious leaders. A system that is clearly communicated, accepted and supported by people in the
organization and by other interested parties.
Countless academic studies show that a Vision, Mission and Value statement actively contribute to the overall
performance of an organization and greatly help in achieving its objectives. The Vision provides the focus for
everyone to know which direction the organization is moving towards to best achieve its objectives and how it
wants to be seen by its interested parties. The Mission describes how the organization will achieve its objectives and
the Values define how it will behave along the way.
Quality Management is nowadays the gate to operational excellence that many companies have embraced the
principles to maintain their competitive edge in their line of business. The aim of a quality management system is to
contribute to the successful achievement of the organization’s vision and gives assurance to management and
shareholders of stainable improvement.
Through business case reviews, a series of exercises, interactive sessions and group discussions, you will be able to
comprehend the fundamental requirements of a Quality Management System and understand how to use the tools to
manage sustainable success and organizational excellence.
Course size is limited to 15 delegates only, to allow effective coverage, stimulate discussions and enable group
networking and interaction.
 Throughout the course, you will be encouraged to discuss your organization’s specific challenges, seek group
views and be guided to develop your own agenda for implementation upon returning to your workplace
 The course facilitator will use his patented “Hudson Express Train Game” as an educational tool to measure
the your understanding of the course materials, practice quality management fundamentals and encourage
leadership / team building spirit in a competitive and joyful environment
 The handout materials not only include 380 power point presentation slides but also a set of carefully
designed tutorial notes of 100 pages which stand alone as personal tuition packages and a life time reference
to allow you to work at your own pace throughout the entire training material addressed during the 5 days
course.
T: 800 2212 Fax: + 971 (2) 586 0256 E: bookings@adu.ac.ae W: aimevents.net

3. Quality Management
17 – 21 June 2012
Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE
Registration will be at 08:00 on Day One, 17 June 2012. The course will be for five days with refreshments and lunch and will
finish at 17:00 on 21 June 2012.
Section I: Quality Management Fundamentals Section III: Quality Management System
 Introduction Module 1: Organisation’s Quality Management Policy
and Strategy
 Objectives  Mission, Vision & Values
 Quality management principles  Quality Management Policy
 Strategy and Policy Formulation
 Definition of Quality Management  Strategy and Policy Deployment
 Strategy and Policy Communication (Roll-out)
 Managing for the sustained success of an
organization Module 2: Process management
 Processes and Practices
 The organization's environment
 Process Planning and Control
 Objectives  Process Responsibility and Authority
o Business Objective  Management of Changes
o Tactical Objectives  Management of Change procedures
 Quality Management Strategy Module 3: Resource management
 Quality Management Modules
 Infrastructure
 Quality Management Historical Background  Financial resources
 Natural resources
 Quality management awards  Suppliers and partners
o The International Organization for  Manpower Recourses (People)
Standardization (ISO) o Competence & Competence assurance of
o The Malcolm Baldrige National Quality people
Award o People development plan
o The EFQM Excellence Model o Involvement and motivation of People
o National Quality Institute, Canada o Work environment
 Quality management organizations o Communication and feedback
 Total Quality Management TQM Module 4: Information Management and data
Acquisition
 Factor that causes poor Quality  Accessibility & Integrity
 Data Validation
 Quality standards
 Types of Data
 The Rise of Quality
Module 5: Hazard Identification & Risk Assessment
 The Fall of Quality
 Risk concept
Section II: Six Sigma  Risk identification
 Risk Assessment
 Six Sigma 6Ơ
 Risk Matrix
o Historical Overview o Using a Risk Matrix
o Six Sigma Methodologies o Probability Effect Categories
 DMAIC o Consequence Effect Categories
 DMADV  Acceptable Risks
o Origin and meaning of the term "six  Mitigation Activities
sigma process"  The Risk Assessment Team
o Six Sigma Implementation  Closing the Risk Assessment
o Criticism about 6 Sigma  What If ? Analysis
o Potential negative effects of 6 Sigma  Emergency preparedness and response
T: 800 2212 Fax: + 971 (2) 586 0256 E: bookings@adu.ac.ae W: aimevents.net

4. Section IV
Module 6: Implementation Plan
Leadership
 Quality Management Plans
 What qualities distinguish an individual as a leader?"
 Rolls & Responsibilities
 Rise of alternative theories
Module 7: Monitoring and Inspection  Attribute pattern approach
 Monitoring o Behavioral and style theories
 Analysis o Situational and contingency theories
 Operational control o Functional theory
o Control of imported risks o Transactional and transformational
o Controls on specific tasks leadership theories
o Controls on through-life management of o Emotions
plant and equipment o Neo-emergent theory
 Quality-related failures  Leadership styles
o Immediate action  Performance
o Recording  The ontological/phenomenological model for
o Investigation leadership
o Corrective action
o Preventive action Section V
o Action tracking Team building
 Non-conformance and incident analysis  Reasons for team building
 Monitoring and communicating results  What are team-building exercises and what is their
purpose?
Module 8: Performance Measures & Reporting  Types of team-building exercises
Schedules  Models of team behavior
 Performance Measure  Organizational development
 Performance and condition measurement and  What does a team-building consultant do?
monitoring
 Reporting Schedules Section VI
Module 9: Tactical Review and Audit Leading Change
 Tactical review  Why transformation efforts fails
o External Audits  Eight steps to transforming your organization
o Internal audit  Common organization transformation pitfalls
 Self-assessment
 Benchmarking Section VII
Change Leadership
Module 10: Improvement, innovation and learning
 Understanding the requirements of transformation
 Improvement through Technology
 Creating integrated transformational change
 Innovation
 Transforming the mindsets of leaders and employees
 Learning
 Developing conscious change leaders
Module 11: Knowledge, Experience Gained & Lessons  Addressing the cultural imperative for changes
Learnt  Learning and course correcting
 Knowledge
 Experience Gained & Lessons Learnt
Module 12: Management review and continual Your Expert Workshop Facilitator
improvement
Abdelaziz M. Salah Eldin
Operation & Integrity Advisor
Hudson Technology & Strategic Studies
Testimonials Ottawa-Canada
Very useful training - there was a nice balance between learning and team activities, which I found
very good - NAFTA, Slovakia
The course material was really wonderful and well documented. I have attended many courses in
the past but nothing matched this - Abu Dhabi Marine Operating Company. UAE
One of the best training courses I have ever joined, interesting agenda supported by amazing
instructor, organizers and participants - Bluewater, Netherlands
T: 800 2212 Fax: + 971 (2) 586 0256 E: bookings@adu.ac.ae W: aimevents.net

5. Quality Management
17 – 21 June 2012
Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi, UAE
3 for 2 Register 2 delegates for the event and bring
Special Group Booking Offer a 3rd colleague for FREE
Government Bodies, Academia and NGOs Semi-Government and Private Companies
Event Name Date
Register 3 delegates for the forum and bring a
th Before 20 May 2012 Final Price Before 20 May 2012 Final Price
4 colleagues for FREE
Quality 17 – 21 June 2012
Management $2,400 $2,900 $3,400 $3,900
System (5 days)
Forum Fees include event documentation, refreshments and lunch. They do not include travel or accommodation.
AIM/C/012
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Terms and Conditions:
Payments: A confirmation letter and invoice via email will be sent upon receipt of your registration. Payment
must be received within 30 days of the invoice being issued. Please note that, in any case, the full payment
must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted
to the event. Cancellation: If you are unable to attend, a substitute delegate will be welcome in your place.
Registrations cancelled within 7days of the event are subject to a fee of 50% administration charge.
Registrations cancelled less than 7 days before the event must be paid in full. Abu Dhabi University
Knowledge Group (ADUKG) will not be liable for refunds should visas not be obtained. Any refund will exclude
any flight or hotel cancellation charges. Visas: ADUKG is not responsible for arranging your visa. If you require
a visa, you should contact the hotel you wish to stay at as soon as possible. Program Changes: ADUKG
reserves the right to make changes to the program, venue, speakers and timings at any time without prior
notice. By submitting your registration you agree to be bound by the terms and conditions in full.
T: 800 2212 Fax: + 971 (2) 586 0256 E: bookings@adu.ac.ae W: aimevents.net