The 2-day Problem Solving & Decision Making training program teaches various problem solving tools through games, videos, group activities and role plays. Participants will learn tools like brainstorming, fishbone diagrams and elimination processes, and how to apply them to real workplace problems. The training also covers decision making techniques such as assessing difficulty vs importance and avoiding assumptions. Additionally, it helps participants understand human factors in problem solving and how to motivate people. The trainer, Rajan Rajadurai, uses active learning strategies to ensure participants remember and apply the lessons after the training.

1. Problem Solving & Decision Making
Methodology
The program will incorporate a variety of learning
tools including games, videos, group activities,
discussions, role play and lecture. Medium of
instruction will be predominantly in English with
Bahasa as a supplementary langauge.
Objective
• Learning the various tools of problems
solving such as Brain Storming, Fish Bone
and Elimination Process
• Discover how to apply these tools to real
life problems and getting solutions
• Understand the importance of avoiding
assumptions when making decisions
• Learn the tools of decision making such as
Difficulty vs Importance, Avoiding
Assumptions & Financial Feasibility Study
• Learning to deal with the human aspect of
problems and getting powerful results
Pax
FEE
S
Before/On
After
1
RM1399
RM1499
>3
RM1099
RM1199
Introduction
If you are looking for a Problem Solving Program with a
difference, you have come to the right place. The Art of
Solving Problems Effectively is a 2 day powerful
application based program which focuses on equipping
participants with the skills they need to make decisions
quickly and use that to solve problems in their daily
work environment. This is not your run of the mill
program which only talks about theories of problem
solving found on the internet & books. All the
discussions and activities in the program are based on
the actual problems faced by the participants
themselves. In fact the problem solving activities will be
designed and conducted using these problems where
participants get firsthand experience on actually solving
these real problems.
The other difference with this program is, we must
acknowledge that many operational and productivity
problems arise in the work place because of the human
element. How do you handle such characters to get
your desired result? By understanding people’s
personality & hot buttons, we can now use this to our
advantage and tackle problems that arise from the
human aspect.
If you are looking for a complete solution that will
empower your people to solve REAL work problems,
then this is the program for you.
Date
Venue
Early Bird
22-23rd January 2014
Citrus Hotel, KL
15th January 2014
10-11th March 2014
Citrus Hotel, KL
3rd March 2014

2. Problem Solving & Decision Making
training modules
1. Brainstorming Technique
1 – Getting Ideas
2. Discovering Current
Problems in the work
place
3. Avoiding Assumptions
4. Financial Feasibility
5. Difficulty vs Importance
6. Scavenger Hunt
7. Fishbone Methodology
8. Elimination Process
Technique
9. CSI
10.Brainstorming Technique
2 – Pass the ball
11.Temple Run
ABOUT THE TRAINER
Rajan Rajadurai is a graduate from Southeast Missouri State
University with a Bachelor’s in Communication and a minor in
Philosophy. He started out his career in the advertising industry as a
Copywriter and shortly after that made a switch to HR with one of
the biggest multinational financial institutions. In the field of HR,
Rajan has worked in all the various disciplines of HR such as Benefit &
Compensation, Recruitment, Disciplinary Cases and Training &
Development.
He has over 7 years of experience in HR with more than 3 years of
experience in Training & Development. Rajan has successfully
conducted hundreds of training sessions all towards behavioral
changes, self realization and increasing performance & productivity.
Rajan is also one of the few trainers in Malaysia who can train very
fluently in both English & Bahasa Malaysia.
Rajan is a Certified Law of Attraction Trainer / Facilitator and was
certified by Michael J Losier, the author of the Number 1 best seller,
Law of Attraction.
Rajan is an energetic trainer who engages the crowd immediately
and keeps learning fun, and most importantly, memorable. He is able
to easily work with any kind of crowd and everyone leaves the
training program feeling great and fulfilled.
Rajan’s style of training is very unique and he works hard to ensure
that the lessons taught during the training are not lost and forgotten
once participants leave the class. To ensure that the lesson and
message of the training sticks, Rajan employs various learning
techniques such as:• 100 day action plan with participants • Active Learning Strategy
after each key topic
• Briefing with Supervisors after the training session
Rajan’s deep enthusiasm for training motivates him to make lasting
changes in people and this is clearly reflected in his training style and
the awe of the audience members after. With his experience as a
corporate trainer and a personal trainer, Rajan employs unique
training method which will truly motivate the crowd and create
lasting changes within them.
12.People’s Hot Buttons
13.Understanding People’s
Personalities
training that gives you more than your investment…