1. www.compextrg.com
EMAIL ETIQUETTE & BUSINESS WRITING
details
17-18
th
October 2013 (Vistana Hotel, KL)
Complimentary To Our Delegates
Pen Drive
Maler holds a Masters Degree in Engineering in Health,
Safety & Environment from University of Malaya & a
Bachelor's Degree in Chemistry from National
University of Malaysia (UKM)
Maler is an industry specialist in the areas of
administrative, human etiquette and corporate
communication. She has many years of working
experience that comes from diversified industries
which include semiconductors, insurance,
manufacturing multi-level marketing, property
development, consumer retail and international
trading. Her involvement in Network Marketing for the
past 5 years has enhanced her leadership and
communication skills Her wealthy working experience
with various multinational companies which includes
American, Japanese, German & Chinese has made her
to be truly versatile and adaptable person in the
corporate world.
She has excellent communication skills and speak with
confidence. Her enthusiastic energy & unique style in
training that focus on practical approach (non theory
based) always command high rating score and
continual praise from her audience. With her specialist
expertise, fluency in English and Bahasa Malaysia as
well as her dynamic facilitation skills, Maler is ideally
suited to facilitate this course.
ABOUT THE TRAINER
Module 1 Sending Emails
When email should be sent
Email, Mail groups & you
What to consider before an email is sent
Module 2 Matters of Formatting
Character Spacing
Subject Line, Sculpt the body
Salutation
List & bullets & paragraph
Attachments & Tone
Punctuation & Correct Word, Abbreviation
Long Messages
Module 3 Planning your email
Managing Emails
CC & BCC
Email Content, & Signature
Module 4 How to say It
Basic Guideline
Identify Yourself & Formal Language
Delivering Bad News & Avoid Surprises
Module 5 Questions of English
Grammar & Preposition
Common Mistakes
Active & Passive Sentences
Module 6 Business Email
Get Right to the point
Using Simple Sentences
Word Choice
Flaming under Control
Module 7 Legal Points
Legal Issues
SPAM & Phishing
Module 8 Business Writing
Technical & Workplace Writing
Business Memo, Simplified Language

2. THE TRAINING PROGRAM
The fee includes course materials,
use of workstation during the
workshop session,hardware &
software, lunch and coffee breaks
for the whole training program.
RESERVATIONS
Reservations can be made by
telephone of fax. Registration is
confirmed on receipt of registration
form and payment must be cleared
three working days before the
program date. If unable to do so,
please advise late payment in
writing.
CANCELLATIONS & TRANSFERS
If the registered delegate is unable
to attend, a substitute is welcome at
no additional charges. Please
provide the name and the position
of the substituted delegate 2 days
prior to the training program.
Cancellation and full refund will only
be accepted up to 5 working days
before the training program. If
COMPEX System Solutions must
cancel a course for any reason,
liability is limited to the registration
fee only.
INCORRECT INFORMATION
It is possible that you may receive
multiple mailings or faxes of this
event or incorrect company details,
for which we apologise. If this
happens, please let us know so that
we can update our database
immediately. If you do not wish to
have your name in our database,
please let us know and we will
remove it.
SBL SCHEME : Please apply for your
rebate of the training programme
fee under SBL scheme through your
Human Resource Department.
COMPEX System Solutions
No 77, Leboh Seraya,
Petaling Garden,
41200 Klang.
Selangor Darul Ehsan
Tel : 603.5162 8254 Fax : 603.5162 8654
E-mail : compex@compextrg.com
Website: www.compextrg.com
All payments must be crossed and made payable to :
COMPEX SYSTEM SOLUTIONS
*NAME (Please include salutation eg. Mr/Ms/Mrs/Dr.)
COMPANY
TEL.
CHEQUE NO.
PERSON TO CONTACT
DELEGATES DETAILS
NAME 1
NAME 2
NAME 3
NAME 4
POSITION
POSITION
POSITION
POSITION
NAME POSITION
FAXEXT.
ADDRESS
AMOUNT
Delegate(s)
1
2 or more
 Fee shown above is for per delegate
FEES
RM1,399.00
RM1,299.00
RM1,299.00
RM1,199.00
Before/On
As Above
After
As Above
 Date shown above is the registration date and NOT the payment date
REGISTRATION FORM
EMAIL
Email Etiquette & Business Writing
GROUP discount available
for more than 5 pax – call &
enquire within
Date Venue Early Bird Choice
17-18th October 2013 Vistana Hotel, KL 1st October 2013