This document defines management as the process of dealing with or controlling things or people. It describes a manager as an individual in charge of a group of tasks or subset of a company. Some key qualities of a good manager are listed as leadership, a positive attitude, accountability, honesty, and effective decision making. The document then provides biographical details about Michael Dell's early life and career, noting how his emphasis on strong customer support and cheaper prices helped him become the youngest CEO of a large company and achieve worldwide success in the computer industry.