This document outlines basic communication skills for pharmacists. It discusses setting the stage for communication, establishing relationships with patients, counseling patients, interviewing techniques, educating patients, consulting on nonprescription medications, collaborating with physicians, managing conflicts, and developing writing skills. The document covers key topics such as introducing oneself to patients, asking open-ended questions, demonstrating empathy, and clearly communicating with physicians. The goal is to effectively communicate with patients and colleagues to provide the best possible care.

1. Basic Communication
Skills
for Pharmacist
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2. Supervision
Dr
.Galal M
By
AbdElghany
Yasse
r
01/13/14
Ibrahi
m
2

3. Topics
1.Introduction.
2.Types of pharmacist.
3.Setting the Stage for Communication.
4. Incorporating the Pharmacist into
Patient Care Activities.
5. Establishing the Pharmacist-Patient
Relationship
6. Patient Counseling, Interviewing,
Educating.
7. Nonprescription Medication Consults.
8. Collaborative Working Relationship
with
Physician.
9. Physician Consults.
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10. Conflict Management.

4. Introduction
The communication part of our daily natural.with others
Pharmacists play a very important role in theaspects of providing medical service to
.people and society
Pharmacist care describes specific activities.and serves
Pharmacist play a key role in the treatmentof diseases, they advice both doctors and
patients
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5. Types of pharmacist
.Community Pharmacist-1
.Hospital Pharmacist-2
.Industrial Pharmacist-3
.Primary Care Pharmacist-4
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6. Setting the Stage for Communication
: The stage cover the following topics
Why were specific services chosen to be- 1
?offered
What role has the site played in the- 2
?community over the years
What are the current expectations of the- 3
?customers and patients
The topics covered can include
Is every patient counseled on every? prescription
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7. Patient Care Activities
Once pharmacists understand the history,
philosophy, and values of the pharmacists
and staff members, they will be prepared to
’’. communicate with patients and physicians
Communication strategies can differ for each
. type of relationship
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8. Pharmacist-Patient Relationship
Strategies
.Introduce self to patients during an encounter-1
Outline for the patient what will occur during the- 2
.encounter
Demonstrate empathy or caring attitude so that the- 3
.patient feels at ease
Discuss with the patients the amount time needed- 4
.for the encounter
.Discuss the expected outcome of the encounter- 5
Use feedback strategies throughout the encounter- 6
.to ensure patient understanding
Ensure sufficient time for patients to ask questions- 7
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.towards the end of the encounter

9. Patient
Counseling
Three prime questions to ask patients who
:are receiving a new prescription
What did your doctor tell you the- 1
?medication is for
?How did the doctor tell you to take it- 2
? What did the doctor tell you to expect- 3
when a patient is receiving ask him
?What do you take the mediation for-1
?How do you take it- 2
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What kind of problems are you having- 3
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10. Interviewing Patients
Tips for Good Patient Interviews
.Greet the patient and introduce your self-1
.Direct the patient to the consultation area-2
Explain why you need to collect the- 3
.information
.Indicate how long the interview will last- 4
.Pay attention to body language-5
.Ask open ended questions-6
Use active listening skills and demonstrate- 7
.empathy
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Ask the patient to restate any unclear- 8
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11. Educating Patients
Objectives of a Patient Education
.Lecture ,dialogue and audio-visual methods-1
.Demonstration and discussions-2
Encourage the patient to practice-3
.techniques
.Discussion and video stimulations-4
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12. Nonprescription Medication Consults
This provides a great ‘‘teaching moment’’ for
pharmacist with patients who are self
.treating
Data collection
.Patient age, sex, race-1
.Current and past medical history-2
.Family history-3
.Social history-4
.Dietary history-5
.Medication history-6
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.Laboratory test-7
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13. Relationship with Physicians
Is the key to the success of a pharmacy )
-practice ) this done by
. Meetings with physicians-1
. Learning about a physician’s needs-2
Make changes in drug therapy based on a-3
. physician approved protocol
Physicians need to trust the knowledge and-4
. clinical skills of pharmacists
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14. Physician Consults
Communicating Information to Physicians
.Keep patient focused- 1
Provide the physician with any meaningful- 2
.background information
Clearly and concisely outline the problem- 3
the patient is experiencing with the drug
.therapy
Propose a solution (pharmacist’s - 4
(.intervention
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If face to face, request physician feedback- 5

15. Communication with Colleagues
Good communication in the workplace begins
with respect for other coworkers and a
. willingness to be team player
Staff meetings should be used to bring up.problems
Staff meetings should providing critical.feedback
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16. Conflict Management
Whether pharmacists are communicating
with patients, physicians, or colleagues,
.conflicts will occur
:-This conflict can be solved by
. Paraphrasing and restating-1
. Partial agreement without self indictment-2
. Ask for specifics-3
.Use assertive tone-4
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. Contracting to talk at a later time-5
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17. Patient
Care
Practices
(Basic Seven (History of Present Illness
.Location- 1
.Quality- 2
.Severity- 3
.Timing- 4
.Setting- 5
.Modifying factors- 6
. Associated symptoms- 7
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18. Pharmacists Exercises to Develop Writing
:-Experience include
.Developing patient education materials( 1)
.Writing a store newsletter( 2)
.Writing a staff newsletter( 3)
.Preparing a journal club presentation( 4)
.Preparing a patient case presentation( 5)
Producing a marketing flyer for a
pharmacy event
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( 6)
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19. CONCLUSION
Treat the patient is the way you would .like to be treated
.Active listening .Consider privacy .knowing your stock Make sure that the patient understood .you
.See one, Do one, teach one .Be patient with patient 01/13/14
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20. REFERENCES
According to American Journal of
Pharmaceutical Education (2006; 70(3)
(.Article (58
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21. Thanks to ALLAH
Thanks to all professor doctors present
Thanks Dr.Galal
By Yasser Abd elmonium Ibrahim
01/13/14
20092008
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