The document discusses how to deal with conflict, difficult employees, and firing in the workplace. It provides examples of different types of conflicts that may arise, such as personality clashes or disagreements. The document recommends determining the type and severity of conflict and following steps like counseling, verbal warnings, and written warnings to resolve issues. It also gives guidance on handling poor performance, attendance problems, difficult employees who gossip or have a bad attitude, and firing employees when necessary. The overall message is that managers should address conflicts and problems as soon as possible, following proper procedures and documentation.
The document provides tips for managers on delegating tasks, managing time, reducing stress, multitasking, problem-solving, and decision-making. It recommends delegating work to competent staff, prioritizing tasks into groups by urgency, taking breaks to reduce stress, setting clear goals each day, and using a 12-step process to systematically solve problems and make decisions. The overall message is that managers can get more done with less stress by delegating work, focusing on priorities, and employing best practices for time management, multitasking, and decision-making.
Master class management and leadership trainingyasser maksoud
The document outlines a management and leadership training course. It discusses the importance of effective management for business success. Lesson 1 focuses on how to be a great manager through strong leadership. It lists five key points for strong leadership: develop trust and credibility, share vision clearly, help employees succeed through coaching/mentoring, make decisions and be accountable, and keep everything under control. The document then provides further explanation and examples for each of these points. It also outlines four parts of the training that will provide tips on employee interaction, professional advice, personal advice, and words of wisdom.
This document provides guidance on effectively communicating through business communication and managing change. It discusses best practices for business writing, verbal communication, holding meetings, presentations, and communicating change to employees. The key recommendations are to communicate clearly and concisely, actively listen, get buy-in from others, and explain the reasons for and goals of any changes being made. Effective communication is important for management success.
The document provides an overview of a management skills training course. It discusses key points for strong leadership, including developing trust, sharing vision clearly, helping employees succeed through coaching and mentoring, making decisions and being accountable, and keeping everything controlled and headed in the right direction. It also outlines the 7-S model for improving an organization, examining elements like strategy, structure, systems, shared values, style, staff, and skills. The training aims to help managers effectively plan, organize, and guide their departments to meet goals.
1. To define an activity as an adventure, there needs to be a considerable amount of risk involved. Risks can be qualitatively analyzed and placed on a risk matrix based on their likelihood and consequences.
2. When persuading others, it is important to enter their world, mirror their body language, be sincere and trustworthy, and show them what is in it for them. Successful people know how to effectively persuade and influence others.
3. The document discusses assessing risk through qualitative analysis and understanding probabilities to make informed decisions, as taking on risk without properly understanding the odds can be risky. It also covers persuasion techniques like mirroring others and appealing
Selling Smart Workshop - December 5, 2012AnnArborSPARK
This session will examine reluctance feelings and proven methods for overcoming them, as well as proven tactics for getting to decision makers. For many business people, prospecting, especially making cold calls is a dreaded activity. In this session we’ll learn what causes call reluctance; work on techniques for overcoming call reluctance and ultimately how to make effective prospecting happen. Attendees will also compose and practice a prospecting approach customized for their business.
5 Business Lessons From A Career In Property ManagementEZRManagement
The document outlines 5 steps for business success according to Ryan Edwards, owner of EZR Management:
1. Surround yourself with reliable staff and other successful people who can help your business and provide support.
2. Always consider things from your client's perspective to best serve their needs.
3. Handle problems with apparent ease to build client trust, even if it requires work behind the scenes.
4. Celebrate accomplishments to avoid burnout and appreciate important milestones.
5. Continually improve and innovate your business to better serve clients and prepare for the future.
This document provides tips for negotiating skills and common mistakes. It discusses preparing effectively, understanding other parties, avoiding adversarial approaches, negotiating internally first, and managing emotions. Common mistakes include rigid mindsets, making concessions too early, failing to call timeouts, and not recognizing different negotiating styles. The document presents frameworks for collaborative problem solving and guidelines for competitive negotiations, emphasizing understanding interests, brainstorming options, and managing information.
The document provides tips for managers on delegating tasks, managing time, reducing stress, multitasking, problem-solving, and decision-making. It recommends delegating work to competent staff, prioritizing tasks into groups by urgency, taking breaks to reduce stress, setting clear goals each day, and using a 12-step process to systematically solve problems and make decisions. The overall message is that managers can get more done with less stress by delegating work, focusing on priorities, and employing best practices for time management, multitasking, and decision-making.
Master class management and leadership trainingyasser maksoud
The document outlines a management and leadership training course. It discusses the importance of effective management for business success. Lesson 1 focuses on how to be a great manager through strong leadership. It lists five key points for strong leadership: develop trust and credibility, share vision clearly, help employees succeed through coaching/mentoring, make decisions and be accountable, and keep everything under control. The document then provides further explanation and examples for each of these points. It also outlines four parts of the training that will provide tips on employee interaction, professional advice, personal advice, and words of wisdom.
This document provides guidance on effectively communicating through business communication and managing change. It discusses best practices for business writing, verbal communication, holding meetings, presentations, and communicating change to employees. The key recommendations are to communicate clearly and concisely, actively listen, get buy-in from others, and explain the reasons for and goals of any changes being made. Effective communication is important for management success.
The document provides an overview of a management skills training course. It discusses key points for strong leadership, including developing trust, sharing vision clearly, helping employees succeed through coaching and mentoring, making decisions and being accountable, and keeping everything controlled and headed in the right direction. It also outlines the 7-S model for improving an organization, examining elements like strategy, structure, systems, shared values, style, staff, and skills. The training aims to help managers effectively plan, organize, and guide their departments to meet goals.
1. To define an activity as an adventure, there needs to be a considerable amount of risk involved. Risks can be qualitatively analyzed and placed on a risk matrix based on their likelihood and consequences.
2. When persuading others, it is important to enter their world, mirror their body language, be sincere and trustworthy, and show them what is in it for them. Successful people know how to effectively persuade and influence others.
3. The document discusses assessing risk through qualitative analysis and understanding probabilities to make informed decisions, as taking on risk without properly understanding the odds can be risky. It also covers persuasion techniques like mirroring others and appealing
Selling Smart Workshop - December 5, 2012AnnArborSPARK
This session will examine reluctance feelings and proven methods for overcoming them, as well as proven tactics for getting to decision makers. For many business people, prospecting, especially making cold calls is a dreaded activity. In this session we’ll learn what causes call reluctance; work on techniques for overcoming call reluctance and ultimately how to make effective prospecting happen. Attendees will also compose and practice a prospecting approach customized for their business.
5 Business Lessons From A Career In Property ManagementEZRManagement
The document outlines 5 steps for business success according to Ryan Edwards, owner of EZR Management:
1. Surround yourself with reliable staff and other successful people who can help your business and provide support.
2. Always consider things from your client's perspective to best serve their needs.
3. Handle problems with apparent ease to build client trust, even if it requires work behind the scenes.
4. Celebrate accomplishments to avoid burnout and appreciate important milestones.
5. Continually improve and innovate your business to better serve clients and prepare for the future.
This document provides tips for negotiating skills and common mistakes. It discusses preparing effectively, understanding other parties, avoiding adversarial approaches, negotiating internally first, and managing emotions. Common mistakes include rigid mindsets, making concessions too early, failing to call timeouts, and not recognizing different negotiating styles. The document presents frameworks for collaborative problem solving and guidelines for competitive negotiations, emphasizing understanding interests, brainstorming options, and managing information.
This document provides tips for coping with job insecurity and loss during an economic slowdown. It begins by explaining how the 2008 financial crisis led to widespread job cuts. It then discusses common reactions to job loss like shock, anger, and feelings of worthlessness. The document advocates accepting the situation, controlling anger, stopping negative thinking, accepting worst-case outcomes, exploring realistic solutions, and making efforts to improve the situation. Specific tips include not panicking, postponing financial decisions, maintaining insurance, preparing a spending plan, considering part-time work or hobbies, and using the experience to learn. The overarching message is that while external factors are beyond our control, the mindset one chooses is within our control.
This document outlines steps for managers to effectively organize their departments to meet goals. It discusses using the 7-S model to analyze an organization's strategy, structure, systems, shared values, style, staff, and skills. Ten steps are provided for managing a department optimally: determining goals and objectives; understanding expectations; learning products, services and systems; establishing department goals; strategizing and structuring to meet goals; hiring the right people; obtaining necessary materials; training staff; organizing implementation; and monitoring progress. Training ideas are also listed such as developing training manuals, holding weekly sessions, and funding online courses.
This document discusses time management and procrastination. It notes that there are 86,400 seconds in a day and advises treating time like money by spending each second efficiently. Common time wasters include interruptions and lack of prioritization. Procrastination is identified as a major roadblock to time management. The reasons for procrastinating include anxiety, perfectionism, and poor task prioritization. Ways to overcome procrastination include recognizing when it occurs, breaking large tasks into smaller steps, setting specific goals, removing distractions, and rewarding non-procrastinating behavior.
The document discusses how incompetent people often do not realize their own incompetence. It explains that the skills needed to be competent are often the same skills needed to recognize one's own competence. As a result, incompetent people suffer doubly by making mistakes and poor choices while being unable to recognize their own incompetence. The document urges readers to accept a new reality about their business that considers known and unknown factors, theoretical and real implications, and lessons that can be applied to optimize their business.
This document provides tips and strategies for growing a business by 50% in 2010. It discusses the Sandler Training Institute, which helps organizations increase sales performance. Key points include focusing on improving attitudes, behaviors, and techniques; recognizing that lasting change requires commitment of time and effort; and using a system focused on establishing rapport, identifying customer needs and pain points, and getting budget and decision information before presenting solutions.
Principles of Breakthrough: A Practical Guide for LeadersDhawal Tank
These Principles are distilled down based on the best practices of the most effective executives, consultants, and leaders in the world. They are just as applicable to marketing, sales, operations, as they do to human problems.
You will find the definitions here will guide your thinking No matter how complex, immediate, or aggravating the challenge, this proven set of Principles can be applied to solve it.
They are tested in the real world not just by me but by the hundreds of professionals who have created massive breakthroughs in their organizations through it.
Don’t let their simplicity fool you. If they seem like common sense, ask yourself: have I applied this?
Tapping into the hidden power of your dpmDon Connelly
This document discusses tapping into one's dominant performance motive (DPM), which is the emotional reason for why someone takes action or seeks to succeed. It introduces Susie, a salesperson who discovered that making money was a means to an end for her, not the end itself. Her DPM provided the deeper motivation. The document recommends surrounding oneself with reminders of one's true desires to reflect one's DPM and inspire action. Discovering one's DPM involves asking questions about facts, feelings, and deepest emotional desires. The greatest benefits of tapping into one's DPM are increased engagement, energy, and satisfaction.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Challenging and Closing Down".
Lina Franco Lawyer - Sources of Avoiding Legal Conflicts with EmployeesLina Franco
This document outlines basic principles for avoiding legal conflicts with employees. It advises employers to treat workers with respect, avoid embarrassing employees in front of others, be available to address employee concerns, value employee suggestions, and avoid discrimination. Following these simple but fundamental principles can help employers avoid costly legal problems and protect their company's reputation.
This document discusses different aspects of fashion including types of fashion styles, how fashion has changed over time in different parts of the world, and new fashion trends. It covers the main types of fashion as sporty, feminine, dramatic, classic, alluring, and romantic. It also explores how fashion in places like Egypt, Italy, Paris, Africa, Japan, America, and Turkey has evolved from past to present. The document aims to provide a broad overview of global fashion traditions and emerging styles.
Thrombosis occurs when an imbalance in the blood coagulation system causes a blood clot or thrombus to form, blocking blood flow through a vein or artery and posing health risks. A thrombus can detach and lodge in the lungs, causing a life-threatening pulmonary embolism. The normal response that prevents significant blood loss after an injury is called hemostasis, involving platelets, cells, and activation of coagulation factors to form a blood clot.
Presntation communication skill for phrmacistyasser maksoud
This document outlines basic communication skills for pharmacists. It discusses setting the stage for communication, establishing relationships with patients, counseling patients, interviewing techniques, educating patients, consulting on nonprescription medications, collaborating with physicians, managing conflicts, and developing writing skills. The document covers key topics such as introducing oneself to patients, asking open-ended questions, demonstrating empathy, and clearly communicating with physicians. The goal is to effectively communicate with patients and colleagues to provide the best possible care.
This document provides an overview of marketing and sales concepts for business basics. It discusses key topics like the marketing environment, market research, analyzing customers and competitors, market segmentation and targeting, and the four Ps of marketing - product, price, place, and promotion. The document aims to explain fundamental marketing strategies and considerations to help a company's financial health through effective sales.
The document discusses operations management and quality management. It describes key aspects of operations management including designing production systems, managing operations, and continuously improving operations. It also discusses tools for operations decision making like cost-benefit analysis and break-even analysis. Quality management aims to meet customer requirements and involves quality control, assurance, and improvement. Popular quality methods like Six Sigma and its DMAIC process are explained.
This document provides an overview of business basics including different types of businesses, business ethics and law, basic economics, finance, and accounting. It discusses sole proprietorships, partnerships, corporations, and limited liability companies as common business types. It also outlines important concepts in economics like supply and demand, microeconomics, macroeconomics, and GDP. Basic corporate finance responsibilities and financial accounting principles are also summarized.
The document provides a training course on management and leadership skills. It discusses the importance of effective management for business success. The course covers topics like developing trust, sharing vision, coaching employees, making decisions, and maintaining control. It provides over 100 tips across various sections on interacting with employees, professional advice, personal qualities, and words of wisdom for managers. The overall message is that strong leadership is key to being a great manager and achieving organizational goals.
The document provides a training course on management and leadership skills. It discusses the importance of effective management for business success. The course covers topics like developing trust, sharing vision, coaching employees, making decisions, and maintaining control. It provides over 100 tips across various sections on interacting with employees, professional advice, personal qualities, and words of wisdom for managers. The overall message is that strong leadership is key to being a great manager and achieving organizational goals.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
This document provides tips for coping with job insecurity and loss during an economic slowdown. It begins by explaining how the 2008 financial crisis led to widespread job cuts. It then discusses common reactions to job loss like shock, anger, and feelings of worthlessness. The document advocates accepting the situation, controlling anger, stopping negative thinking, accepting worst-case outcomes, exploring realistic solutions, and making efforts to improve the situation. Specific tips include not panicking, postponing financial decisions, maintaining insurance, preparing a spending plan, considering part-time work or hobbies, and using the experience to learn. The overarching message is that while external factors are beyond our control, the mindset one chooses is within our control.
This document outlines steps for managers to effectively organize their departments to meet goals. It discusses using the 7-S model to analyze an organization's strategy, structure, systems, shared values, style, staff, and skills. Ten steps are provided for managing a department optimally: determining goals and objectives; understanding expectations; learning products, services and systems; establishing department goals; strategizing and structuring to meet goals; hiring the right people; obtaining necessary materials; training staff; organizing implementation; and monitoring progress. Training ideas are also listed such as developing training manuals, holding weekly sessions, and funding online courses.
This document discusses time management and procrastination. It notes that there are 86,400 seconds in a day and advises treating time like money by spending each second efficiently. Common time wasters include interruptions and lack of prioritization. Procrastination is identified as a major roadblock to time management. The reasons for procrastinating include anxiety, perfectionism, and poor task prioritization. Ways to overcome procrastination include recognizing when it occurs, breaking large tasks into smaller steps, setting specific goals, removing distractions, and rewarding non-procrastinating behavior.
The document discusses how incompetent people often do not realize their own incompetence. It explains that the skills needed to be competent are often the same skills needed to recognize one's own competence. As a result, incompetent people suffer doubly by making mistakes and poor choices while being unable to recognize their own incompetence. The document urges readers to accept a new reality about their business that considers known and unknown factors, theoretical and real implications, and lessons that can be applied to optimize their business.
This document provides tips and strategies for growing a business by 50% in 2010. It discusses the Sandler Training Institute, which helps organizations increase sales performance. Key points include focusing on improving attitudes, behaviors, and techniques; recognizing that lasting change requires commitment of time and effort; and using a system focused on establishing rapport, identifying customer needs and pain points, and getting budget and decision information before presenting solutions.
Principles of Breakthrough: A Practical Guide for LeadersDhawal Tank
These Principles are distilled down based on the best practices of the most effective executives, consultants, and leaders in the world. They are just as applicable to marketing, sales, operations, as they do to human problems.
You will find the definitions here will guide your thinking No matter how complex, immediate, or aggravating the challenge, this proven set of Principles can be applied to solve it.
They are tested in the real world not just by me but by the hundreds of professionals who have created massive breakthroughs in their organizations through it.
Don’t let their simplicity fool you. If they seem like common sense, ask yourself: have I applied this?
Tapping into the hidden power of your dpmDon Connelly
This document discusses tapping into one's dominant performance motive (DPM), which is the emotional reason for why someone takes action or seeks to succeed. It introduces Susie, a salesperson who discovered that making money was a means to an end for her, not the end itself. Her DPM provided the deeper motivation. The document recommends surrounding oneself with reminders of one's true desires to reflect one's DPM and inspire action. Discovering one's DPM involves asking questions about facts, feelings, and deepest emotional desires. The greatest benefits of tapping into one's DPM are increased engagement, energy, and satisfaction.
The “Course Topics” series from Manage Train Learn and Slide Topics is a collection of over 4000 slides that will help you master a wide range of management and personal development skills. The 202 PowerPoints in this series offer you a complete and in-depth study of each topic. This presentation is on "Challenging and Closing Down".
Lina Franco Lawyer - Sources of Avoiding Legal Conflicts with EmployeesLina Franco
This document outlines basic principles for avoiding legal conflicts with employees. It advises employers to treat workers with respect, avoid embarrassing employees in front of others, be available to address employee concerns, value employee suggestions, and avoid discrimination. Following these simple but fundamental principles can help employers avoid costly legal problems and protect their company's reputation.
This document discusses different aspects of fashion including types of fashion styles, how fashion has changed over time in different parts of the world, and new fashion trends. It covers the main types of fashion as sporty, feminine, dramatic, classic, alluring, and romantic. It also explores how fashion in places like Egypt, Italy, Paris, Africa, Japan, America, and Turkey has evolved from past to present. The document aims to provide a broad overview of global fashion traditions and emerging styles.
Thrombosis occurs when an imbalance in the blood coagulation system causes a blood clot or thrombus to form, blocking blood flow through a vein or artery and posing health risks. A thrombus can detach and lodge in the lungs, causing a life-threatening pulmonary embolism. The normal response that prevents significant blood loss after an injury is called hemostasis, involving platelets, cells, and activation of coagulation factors to form a blood clot.
Presntation communication skill for phrmacistyasser maksoud
This document outlines basic communication skills for pharmacists. It discusses setting the stage for communication, establishing relationships with patients, counseling patients, interviewing techniques, educating patients, consulting on nonprescription medications, collaborating with physicians, managing conflicts, and developing writing skills. The document covers key topics such as introducing oneself to patients, asking open-ended questions, demonstrating empathy, and clearly communicating with physicians. The goal is to effectively communicate with patients and colleagues to provide the best possible care.
This document provides an overview of marketing and sales concepts for business basics. It discusses key topics like the marketing environment, market research, analyzing customers and competitors, market segmentation and targeting, and the four Ps of marketing - product, price, place, and promotion. The document aims to explain fundamental marketing strategies and considerations to help a company's financial health through effective sales.
The document discusses operations management and quality management. It describes key aspects of operations management including designing production systems, managing operations, and continuously improving operations. It also discusses tools for operations decision making like cost-benefit analysis and break-even analysis. Quality management aims to meet customer requirements and involves quality control, assurance, and improvement. Popular quality methods like Six Sigma and its DMAIC process are explained.
This document provides an overview of business basics including different types of businesses, business ethics and law, basic economics, finance, and accounting. It discusses sole proprietorships, partnerships, corporations, and limited liability companies as common business types. It also outlines important concepts in economics like supply and demand, microeconomics, macroeconomics, and GDP. Basic corporate finance responsibilities and financial accounting principles are also summarized.
The document provides a training course on management and leadership skills. It discusses the importance of effective management for business success. The course covers topics like developing trust, sharing vision, coaching employees, making decisions, and maintaining control. It provides over 100 tips across various sections on interacting with employees, professional advice, personal qualities, and words of wisdom for managers. The overall message is that strong leadership is key to being a great manager and achieving organizational goals.
The document provides a training course on management and leadership skills. It discusses the importance of effective management for business success. The course covers topics like developing trust, sharing vision, coaching employees, making decisions, and maintaining control. It provides over 100 tips across various sections on interacting with employees, professional advice, personal qualities, and words of wisdom for managers. The overall message is that strong leadership is key to being a great manager and achieving organizational goals.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
buy old yahoo accounts buy yahoo accountsSusan Laney
As a business owner, I understand the importance of having a strong online presence and leveraging various digital platforms to reach and engage with your target audience. One often overlooked yet highly valuable asset in this regard is the humble Yahoo account. While many may perceive Yahoo as a relic of the past, the truth is that these accounts still hold immense potential for businesses of all sizes.
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1. 12:04 م12:04 م12:04 م12:04 م dr/Yasser Abdelmaksouddr/Yasser Abdelmaksoud 11
LESSON 5LESSON 5
HOW TO DEAL WITHHOW TO DEAL WITH
CONFLICT, PROBLEMS,CONFLICT, PROBLEMS,
DIFFICULT EMPLOYEES ANDDIFFICULT EMPLOYEES AND
FIRINGFIRING
2. 12:04%م12:04%م dr/Yasser Abdelmaksoud 2
Introduction: The toughest part of theIntroduction: The toughest part of the
jobjob……
You, as manager, need to do your best toYou, as manager, need to do your best to
make sure your department is running like amake sure your department is running like a
well oiled “team-machine” as discussed inwell oiled “team-machine” as discussed in
lesson 3. However, just when you thinklesson 3. However, just when you think
everything is going along smoothly andeverything is going along smoothly and
under control, the inevitable conflicts,under control, the inevitable conflicts,
disagreements, and differences of opiniondisagreements, and differences of opinion
start to escalate, and harmony within thestart to escalate, and harmony within the
team is disruptedteam is disrupted..
3. 12:04%م12:04%م dr/Yasser Abdelmaksoud 3
Dealing with ConflictDealing with Conflict
Examples of conflict areExamples of conflict are::
11--A personal problem with two or moreA personal problem with two or more
peoplepeople..
A- Asking for sexual favors in return forA- Asking for sexual favors in return for
providing a raise, promotion, etc. (Quid proproviding a raise, promotion, etc. (Quid pro
quoquo(.(.
B- What a woman perceives as a hostileB- What a woman perceives as a hostile
environment like unwanted touching, pin-upenvironment like unwanted touching, pin-up
calendars, sexual jokes, sexual comments,calendars, sexual jokes, sexual comments,
leering, inappropriate photos, etcleering, inappropriate photos, etc..
4. 12:04%م12:04%م dr/Yasser Abdelmaksoud 4%
Examples of conflict areExamples of conflict are::
22--A perception of one working harder thanA perception of one working harder than
the otherthe other..
33--One person blaming another for pastOne person blaming another for past
mistakesmistakes..
44--Rebellious jealousy because it looks likeRebellious jealousy because it looks like
you are playing favoritesyou are playing favorites..
55--Not happy or thinks it’s unfair with theNot happy or thinks it’s unfair with the
type of work assigned to themtype of work assigned to them..
66--Personality clashPersonality clash
77--DisagreementsDisagreements
88--Inappropriate dress for workInappropriate dress for work..
99Personal hygienePersonal hygiene..
5. 12:04%م12:04%م dr/Yasser Abdelmaksoud 5
Determine the type of conflictDetermine the type of conflict
and the severityand the severity..
Here are three questions to determine theHere are three questions to determine the
type and the actions you should take basedtype and the actions you should take based
on the severity of the conflicton the severity of the conflict::
11--Is the conflict an issue that is shared by allIs the conflict an issue that is shared by all
on the team?(on the team?( such as problems with thesuch as problems with the
processes and proceduresprocesses and procedures((
22--Is the conflict due to one individualIs the conflict due to one individual??
))dress codedress code issue -issue -hygienehygiene issue -issue -not happynot happy((
33--Is the conflict pertaining to more than oneIs the conflict pertaining to more than one
individual based on personal issues,individual based on personal issues,
personality clashes, disagreements, etcpersonality clashes, disagreements, etc??
6. 12:04%م12:04%م dr/Yasser Abdelmaksoud 6
conflict examples between two or moreconflict examples between two or more
peoplepeople::
11--Friendship problemsFriendship problems
22--Personality clash, differences in life styles,Personality clash, differences in life styles,
different beliefs and values, etcdifferent beliefs and values, etc
33--Disagreements or mixed expectationsDisagreements or mixed expectations
7. 12:04ĕم12:04ĕم dr/Yasser Abdelmaksoud 7
Steps to take when dealing with conflictSteps to take when dealing with conflict::
11--Counsel and Verbal warningCounsel and Verbal warning
22--Written warning, suspension orWritten warning, suspension or
terminationtermination::
**Always remember that you should beAlways remember that you should be::
--Well preparedWell prepared
--Non-judgmentalNon-judgmental
--Documenting everythingDocumenting everything!!!!!!
8. 12:04ĕم12:04ĕم dr/Yasser Abdelmaksoud 8
Dealing with Violence, Bullying, andDealing with Violence, Bullying, and
Anger in the WorkplaceAnger in the Workplace
you speak to an employee, whether it relatesyou speak to an employee, whether it relates
to bulling, anger or violence, always be sureto bulling, anger or violence, always be sure
to document everything thatto document everything that
transpired. You would need to give, at thetranspired. You would need to give, at the
very least, a verbal warning. Depending onvery least, a verbal warning. Depending on
the severity, an incident report is usuallythe severity, an incident report is usually
written up by you or HR. Depending on thewritten up by you or HR. Depending on the
nature of the act, suspension and/ornature of the act, suspension and/or
termination is highly possibletermination is highly possible..
9. 12:04ĕم12:04ĕم dr/Yasser Abdelmaksoud 9
Dealing with Difficult EmployeesDealing with Difficult Employees
11--Calls out sick and rides the time off policiesCalls out sick and rides the time off policies
to the very edgeto the very edge..
22--Does the absolute minimum workDoes the absolute minimum work
expected, but just enough to fly under theexpected, but just enough to fly under the
radarradar..
33--Testing and criticizing the office policiesTesting and criticizing the office policies
in placein place..
44--Gossiping, but not to where it can beGossiping, but not to where it can be
seen in the officeseen in the office..
55--Backstabs fellow employeesBackstabs fellow employees..
66--Controls a situation by using negativityControls a situation by using negativity
77--Has a bad attitudeHas a bad attitude..
88--Conducts themselves poorlyConducts themselves poorly
10. 12:04ĕم12:04ĕم dr/Yasser Abdelmaksoud 10
Steps to take when dealing withSteps to take when dealing with
difficult employeesdifficult employees::
11--Counsel and verbal warningCounsel and verbal warning::
22--First and second writtenFirst and second written
warningswarnings::
33--Suspension and/or terminationSuspension and/or termination..
11. 12:04ĕم12:04ĕم dr/Yasser Abdelmaksoud 11
Dealing with Poor Job Performance andDealing with Poor Job Performance and
Required ExpectationsRequired Expectations
Steps to take when dealing with poorSteps to take when dealing with poor
job performancejob performance::
11..Verbal warningVerbal warning
··The employees’ immediate supervisorThe employees’ immediate supervisor??
··A process issueA process issue??
··A lack of training and/or is the trainingA lack of training and/or is the training
relevant to the job at handrelevant to the job at hand??
··Insufficient or a lack of toolsInsufficient or a lack of tools??
··Personnel issues regarding co-workersPersonnel issues regarding co-workers??
12. 12:04ĕم12:04ĕم dr/Yasser Abdelmaksoud 12
Steps to take when dealing withSteps to take when dealing with
poor job performancepoor job performance::
22..First written warningFirst written warning::
33..Second written warning orSecond written warning or
suspensionsuspension::
44..Suspension and/or terminationSuspension and/or termination
13. 12:04uم12:04uم dr/Yasser Abdelmaksoud 13
Dealing with Attendance issuesDealing with Attendance issues
Here are eight points to keep in mind on howHere are eight points to keep in mind on how
to control and possibly reduce attendanceto control and possibly reduce attendance
issuesissues::
11--Make sure your employees understand yourMake sure your employees understand your
view towards attendanceview towards attendance
22--Have your employee’s call you direct insteadHave your employee’s call you direct instead
of their immediate supervisorof their immediate supervisor..
33--Maintain accurate recordsMaintain accurate records..
44--Look for trendsLook for trends..
14. 12:04uم12:04uم dr/Yasser Abdelmaksoud 14u
Here are eight points to keep in mind on howHere are eight points to keep in mind on how
to control and possibly reduce attendanceto control and possibly reduce attendance
issuesissues::
55--Individual problem - have a one on oneIndividual problem - have a one on one
meeting. Multiple people - hold a teammeeting. Multiple people - hold a team
meetingmeeting..
66--Allow for personal businessAllow for personal business..
77--Create an award program for those who doCreate an award program for those who do
not call out or are tardy for a certain periodnot call out or are tardy for a certain period
of timeof time..
88--Have them make up time missed to make upHave them make up time missed to make up
for time lostfor time lost..
15. 12:04uم12:04uم dr/Yasser Abdelmaksoud 15
Steps to take when dealingSteps to take when dealing
with attendance problemswith attendance problems::
11..Counsel and verbal warningCounsel and verbal warning::
22..First written warningFirst written warning::
33..Second written warning orSecond written warning or
suspensionsuspension::
44..Suspension and/or terminationSuspension and/or termination::
16. 12:04uم12:04uم dr/Yasser Abdelmaksoud 16
Dealing with Firing or Laying off anDealing with Firing or Laying off an
EmployeeEmployee
Steps to take when firing an employeeSteps to take when firing an employee::
11..Hold the employment terminationHold the employment termination
meetingmeeting..
22..Don’t be tentative and dance around theDon’t be tentative and dance around the
subjectsubject..
33..Even though it should come as no surpriseEven though it should come as no surprise
to the employee, you will probably be askedto the employee, you will probably be asked
the question, “Why am I being fired?” Statethe question, “Why am I being fired?” State
the reason for the employment terminationthe reason for the employment termination
17. 12:04uم12:04uم dr/Yasser Abdelmaksoud 17
Steps to take when firing an employeeSteps to take when firing an employee
44..The employee might want to ask a coupleThe employee might want to ask a couple
of questionsof questions
55..The employee might be acceptable andThe employee might be acceptable and
want to end the experience as soon aswant to end the experience as soon as
possiblepossible
66..If the employee is not showing any signsIf the employee is not showing any signs
of being too upset, you can give some adviceof being too upset, you can give some advice
18. 12:04uم12:04uم dr/Yasser Abdelmaksoud 18
Steps to take when firing an employeeSteps to take when firing an employee
77..If the employee needs to go back to theirIf the employee needs to go back to their
desk to pick up some personal belongings, you,desk to pick up some personal belongings, you,
and preferable a security guard, should be withand preferable a security guard, should be with
them at all timesthem at all times..
88..HR will most likely meet with the individualHR will most likely meet with the individual
in their office to discuss possible severance,in their office to discuss possible severance,
when their last paycheck is coming, whenwhen their last paycheck is coming, when
benefits terminate, and any informationbenefits terminate, and any information
regarding extending their health coverage orregarding extending their health coverage or
any other detailsany other details
99..Your department will be talking about whatYour department will be talking about what
they saw and will be anxious to find out whatthey saw and will be anxious to find out what
is happeningis happening..
19. 12:04%م12:04%م dr/Yasser Abdelmaksoud 19
Firing an employee is an immediate necessity forFiring an employee is an immediate necessity for
the safety and well being of the rest of yourthe safety and well being of the rest of your
employees such asemployees such as::
11--Is physically violentIs physically violent..
22--Brings a weapon to workBrings a weapon to work..
33--Arrives to work under the influence of drugs orArrives to work under the influence of drugs or
alcoholalcohol..
44--Views pornographic movies on work computersViews pornographic movies on work computers..
55--Steals company propertySteals company property..
20. 12:04%م12:04%م dr/Yasser Abdelmaksoud 20
Quick Lesson SummaryQuick Lesson Summary
11--You got to take the good with the badYou got to take the good with the bad
22--Always be ethical, legal, caring andAlways be ethical, legal, caring and
compassionatecompassionate..
33--Know how to determine and deal with conflictKnow how to determine and deal with conflict
as soon as possibleas soon as possible
44--Conflict and difficult employee situations differConflict and difficult employee situations differ
from poor job performance and attendancefrom poor job performance and attendance
issuesissues
55--Although firing an employee is not the mostAlthough firing an employee is not the most
pleasant thing to do, when necessary, it is thepleasant thing to do, when necessary, it is the
right thing to doright thing to do
66--Don’t hesitate if you have to deal with a violentDon’t hesitate if you have to deal with a violent
employeeemployee