Innovation starts in the workplace. Organisations can Increase their productivity by improving employee motivation and team productivity through workplace innovation.

1. From Employee Motivation
to Workplace Innovation
AN CAZAERCK, HUMAN RESOURCES COORDINATOR, EIPA
1

2. OVERVIEW
• Employee motivation: what drives people?
 3 “common-sense” approaches
 3 TEDx talks
 3 books
 1 principle
 1 model
• Workplace Innovation (WI)
• Self-Managed Teams (SMT)
2

3. Employee Motivation
WHAT DRIVES PEOPLE?
3

4. Imagine….
Imagine a workplace where people are energised and
motivated by being in control of the work they do.
Imagine they are trusted and given freedom, within clear
guidelines, to decide how to achieve their results.
Imagine they are able to get the life balance they want.
Imagine they are valued and held accountable for the work
that they do, rather than the time they spend at their desk.
Wouldn’t you want to work there?
Henry Stewart, Author of the Happy Manifesto and CEO of Happy Ltd, London, UK
4

5. The Happy Manifesto
Henry Stewart: “Start with making your
people happy, the rest will follow…”
5

6. “Common-sense” approaches to motivation
 Theory X: people cannot be trusted. They are irrational,
unreliable and inherently lazy.
 Theory Y: people seek independence, self-development
and creativity in their work.
 Social: a person’s behaviour is influenced most
fundamentally by social interactions.
6

7. The happy secret to better work
7

8. What makes us feel good about our work?
Dan Ariely
8

9. The puzzle of motivation
www.ted.com/talks
9

10. Delivering Happiness
“Deliver happiness: achieve business
success by making customer and
employee happiness your goal.”
10

11. The Happiness Advantage
11

12. Drive
“Mastery, Purpose, Autonomy”
12

13. The Progress Principle
“Of all the things that can boost inner
work life, the most important is making
progress in meaningful work”
13

14. AUTONOMY,
SELF
REGULATION
JOB DEMANDS
14

15. Workplace Innovation
AS A STRATEGY
15

16. OVERVIEW
• What is workplace innovation?
• Why workplace innovation?
• Employee motivation and empowerment
• Developments and challenges
• The changing world of work
• Challenges for Public Administration
• An emerging European policy
• European Workplace Innovation Network (EUWIN)
• Self-managed teams
16

17. What is Workplace Innovation (WI)?
17

18. What is workplace innovation?
WI can mean many things, such as a change in:
• organisational structure
• Human Resources management
• relationships with clients and suppliers
• the work environment itself.
HOW? Mainly through:
• “active jobs” (Karasek)
• more autonomous and integrated teams (self-managed)
18

19. Why workplace innovation?
19

20. Developments and challenges
• Economic crisis (financial cuts)
• Technological innovations
• Social changes
• Knowledge based work
• European dimension (rules, cross-border, intercultural)
20

21. The changing world of work
• Jobs are more in the service sector
• Technology involved in jobs is more sophisticated
• Employees need to:
 be more customer oriented
 be more willing to change and learn
 acquire information rapidly and share with others
21

22. Challenges of Public Administration
• Impact on relationship with society: open public administration
 Citizens demand more involvement
 Open ways of communication
• New opportunities but also new challenges
 more efficiency and effectiveness, both internally and externally
 more orientation on outcome performance and results
 other organisational structures
 Inter-organisational coordination
22

23. Workplace innovation as a strategy
improves motivation and working conditions for employees
and leads to:
higher productivity
innovation capability
market resilience
overall business competitiveness.
23

24. Workplace Innovation: a European policy
•European Commission: DG GROW & DG EMPL
•Europe 2020 Strategy: With the Europe 2020 strategy it also
became a priority to support workplace innovation aimed at
improving staff motivation and working conditions with a view
to enhancing the EU’s innovation capability, labour productivity
and organisational performance”( European Commission, 2015)
•EUWIN (European Workplace Innovation network)
24

25. EUWIN social media: Facebook, LinkedIn or
Twitter @euwinEU
Knowledge Bank
The Fifth Element
Other EUWIN Resources
25

26. European Workplace Innovation Network
EUWIN is the learning network for Workplace Innovation:
• raises awareness of workplace innovation and its benefits
• disseminates practical tools and resources to support and
sustain workplace innovation;
• shares knowledge and experience through events,
networking and online.
26

27. Self-Managed Teams
HYPE OR FUTURE?
27

28. Self-managed teams defined
“A self-organized, semi-autonomous small group of
employees whose members determine, plan, and manage
their day-to-day activities and duties under reduced or no
supervision. Also called self directed team or self-managed
natural work team.”
Read more: http://www.businessdictionary.com/definition/self-managed-team.html
28

29. Comparison traditional & self-managed team
TRADITIONAL/CONVENTIONAL TEAM
Production tasks only
Focus on goal achievement
Supervisor directly controls daily
activities
Management role: direct control
Leadership: top down
Job design: many narrow jobs
performed by individuals
SELF-MANAGED WORK TEAM
Whole process
Focus on continuous improvements
Team controls daily activities through group
decisions
Manager: coach, facilitator
Leadership: shared with team
Process is subdivided into team tasks, team
fulfills “whole task”
29

30. Self-managed teams
30

31. Potential drawbacks of self-managed teams
•personal relationships can overwhelm good
judgment
•can lead to group conformity
•more responsibility can be time-consuming
•require other skills and competencies from
employees
31

32. Impact on HRM
• Job design (less fixed jobs)
• Organisation of the work (less steering)
• Team results (opposed to individual results)
• Other skills and/or competencies needed
32

33. Self-managed teams work!
33

34. More information?
• EUWIN (European Workplace Innovation Network)
• Knowledge bank workplace innovation (TNO, The Netherlands)
• EPSA (European Public Sector Award) – facilitated by EIPA
• ESF (European Social Fund)
• Eurofound (European Foundation for the Improvement of Living and Working Conditions)
34

35. Workplace innovation in the EU Public Sector
Learn from best practices and study cases from all over Europe
at EIPA:
Increase Employee Performance in the EU with Workplace Innovation:
Conference + Workshop
https://www.eipa.eu/product/employee-performance-workplace-
innovation/
28 May - 31 May 2018
www.eipa.eu
35

36. 36