The document provides guidance on planning and preparing presentations. It discusses opening and closing structures, including setting objectives, stating benefits in the opening and summarizing key points in the closing. It also covers developing the main body of the presentation through techniques like sequential ordering and using questions. Additional topics include using verbal and non-verbal communication skills effectively, managing nervousness, probing questions, and tips for answering questions.

2. ORGANIZATION Closing (20%) Summarize Action steps and checks Invite for questioning Developing (70%) Diagnose needs Explore options Suggest solutions Opening (10%) Set Purpose State benefit

14. NON - VERBAL POWER Words Tone of non verbal voice

17. PERFORMANCE - A / V AIDS BENEFIT S REINFORCEMENT CONVEYS INFORMATION FACILITATES ENVIRONMENT EFFECTIVENESS EXPECTATION RETENTION ORGANISATION

25. PRINCIPLES They are advanced open questions that require clients to: Evaluate / Analyze Speculate Express Feelings