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COMMUNICATION SKILLSCOMMUNICATION SKILLS
¸ÀAªÀºÀ£À P˱À®å¸ÀAªÀºÀ£À P˱À®å
By
Dr. Ningappa.N.Arabagonda
Govt. First Grade College
Byadagi -581106
C’ Consists of mainly 6 elementsC’ Consists of mainly 6 elements
 Source - ªÀÄÆ®
 Message - ¸ÀAzÉñÀ
 Receiver - ¹éÃPÀj¸ÀĪÀ
 Channel - ªÀiÁzsÀåªÀÄ
 Effect - ¥ÀjuÁªÀÄ
 Feedback - GvÀàwÛ
(¥ÀæwQæAiÉÄ)
Types of CommunicationTypes of Communication
¸ÀAªÀºÀ£ÀzÀ¸ÀAªÀºÀ£ÀzÀ
¥ÀæPÁgÀUÀ¼ÀÄ¥ÀæPÁgÀUÀ¼ÀÄ
°TvÀ ¸ÀAªÀºÀ£À:- ªÀÄÄ¢ævÀ
«µÀAiÀÄ
ªÀiËTPÀ ¸ÀAªÀºÀ£À:- ªÀiËTPÀ
¨sÁµÉ
CªÀiËTPÀ ¸ÀAªÀºÀ£À:- ±ÁjÃjPÀ
¨sÁµÉ
7 Cs of Communication7 Cs of Communication
 Capability of audience -
±ÉÆæÃvÀÄæUÀ¼À ¸ÁªÀÄxÀåð
 Credibility of the source - ªÀÄÆ®UÀ¼À «¸Áé¸À
CºÀðvÉ
 Content of Communication - ¸ÀAªÀºÀ£ÀzÀ
¥Àj«r
 Channel of Communication - ¸ÀAªÀºÀ£ÀzÀ
ªÀiÁzsÀåªÀÄUÀ¼ÀÄ
 Context - ¸À¤ßªÉñÀ
 Clarity - ¸ÀàµÀÖvÉ
 Consistency and continuity -
AIDA FormulaAIDA Formula
Attention – UÀªÀÄ£À
Interest - D¸ÀQÛ
Desire -
D£ÀAzÀzÁAiÀÄPÀ
Action – C©ü£ÀAiÀÄ
Semantics in Scientific CommunicationSemantics in Scientific Communication
CxÀðPÉÌCxÀðPÉÌ ¸ÀA§A¢¹zÀ ¨sÁµÁ ±Á¸ÀÛç¸ÀA§A¢¹zÀ ¨sÁµÁ ±Á¸ÀÛç
ªÉÊeÁÕ¤PÀªÉÊeÁÕ¤PÀ ¸ÀAªÀºÀ£ÀzÀ°è¸ÀAªÀºÀ£ÀzÀ°è
Interpersonal communication – face to
face
Offers immediate opportunity for feedback
– helps in structuring and restructuring
the ‘C’
We don’t talk to people
Our ‘C’ is based on how we see the people
We are talking and how we think they see
us
Transactional Communication
Perceptions of ‘C’Perceptions of ‘C’
¸ÀAªÀºÀ£ÀzÀ CjªÀŸÀAªÀºÀ£ÀzÀ CjªÀÅ
How I see myself
How I see you
How I think you see me
How you see yourself
How you see me
How you think I see you
The way in which you perceive yourself
bears directly on your success in
interpersonal relationships.
Improving speech communication skillImproving speech communication skill
ªÀiÁvÀ£ÁqÀĪÀ PÀ¯ÉAiÀÄ C©üªÀȪÀiÁvÀ£ÁqÀĪÀ PÀ¯ÉAiÀÄ C©üªÀÈ
¢Ý ºÉÃUÉ¢Ý ºÉÃUÉ
Skills adaptation altered to ‘C’ behaviour to fit
the circumstances -¸ÀAzÀ¨sÀðUÀ¼À
CªÀ¯ÉÆÃPÀ£À
Perfected over the time because experience
provides more information on which we
operate –C£ÀĨsÀªÀUÀ¼À
CªÀ¯ÉÆÃPÀ£À
By experience we learn, but what is
appropriate and Inappropriate for certain
situations, people and Messages ….. is
important - C£ÀĨsÀªÀ¢AzÀ PÀ°PÉ
Speak in a manner impressive and expressive
Most effective ways of Projecting Personality
– Speaking First impression is manner of
Secrets of Speech DeliverySecrets of Speech Delivery
ªÀiÁw£À UË¥ÀåvɪÀiÁw£À UË¥ÀåvÉ
To attract and hold sympathetic attention you must
employ your – ªÀiÁw£À°è ¸ÀºÁ£ÀĨsÀÆw
Voice, gestures, eye contact and your smile to charm
your Listeners away from the appealing distractions-
ªÀÄÄRZÀAiÀÄ𠤪ÀÄä ªÀiÁw£À°è ªÀÄÆrgÀ°
Display personal enthusiasm for your idea as to feel
by Listeners that something of value is being
imparted-PÉüÀÄUÀjUÉ GvÁìºÀ ªÀÄÆqÀĪÀ
ªÀiÁvÀÄ ¤ªÀÄäzÁUÀ°
You demand the wandering mind to concentrate on
idea-KPÁUÀævÉAiÀÄ ¨ÉÃrPÉ
ªÀÄÆqÀĪÀAwgÀ°
Idea by establishing constant eye contact-PÉüÀÄUÀgÀ
zÀȶÖAiÀÄ ¸ÀàµÀÖvÉ
Effective Presentation TechniquesEffective Presentation Techniques
¥ÀjuÁªÀÄPÁjAiÀiÁV ¥ÀæzÀ²ð¸ÀĪÀ vÀAvÀæUÀ¼ÀÄ¥ÀjuÁªÀÄPÁjAiÀiÁV ¥ÀæzÀ²ð¸ÀĪÀ vÀAvÀæUÀ¼ÀÄ
 Give your listeners to help them to follow your ideas
 Don’t start off on the wrong foot
 Keep conclusion short
 Be alert to your audience
 Maintain eye contact
 Vary the speed at which you talk
 Make sure that everyone in the room can hear
 Use natural gestures
 Avoid putting your hand near face
 Use pauses effectively
 Talk from the notes rather that from the script
 Eliminate bad habits (jingling coins, chalk breaking,
You See, You Know, …… )
 I mean, But, Because, However, Therefore
 So on and so forth, unless and until
 No, Psss …. O.K.
PUBLIC SPEAKINGPUBLIC SPEAKING
¸ÁªÀðd¤PÀ¸ÁªÀðd¤PÀ ¨sÁµÀt¨sÁµÀt
Preparation -
Data collection – Information
Editing
Writing
Speech plan
Presentation
Posture
Eye contact
Pause
Stress
Voice-Patch
Excellence
Rhetorical Questions
Flourish
Phrases and words
Punch line
INTERPERSONAL COMMUN SKILLINTERPERSONAL COMMUN SKILL
DAvÀjPÀ ¸ÀAªÀºÀ£ÀDAvÀjPÀ ¸ÀAªÀºÀ£À
PËP˱À±À®åUÀ¼ÀÄ®åUÀ¼ÀÄ• Describing
• Arguing
• Refuting
• Analysing
• Convincing
• Questioning
• Answering
• Ability to:
• Influence oneself
• Influence another
• Influence a group
• Influence a society
• Get influenced by others
EMPATHY IN A TALKEMPATHY IN A TALK
ªÀiÁw£ÀªÀiÁw£À C£ÀĨsÀÆw ±ÀQÛC£ÀĨsÀÆw ±ÀQÛ
 Most listeners will be looking for
 To make money
 To save money
 To save time
 To avoid effort
 For health
 For cleanliness
 To escape physical pain
 For praise
 To be popular
 To attract the opposite sex
 To converse possessions
For enjoyment
To gratify curiosity
To protect family
To be in style
For beautiful possessions
To satisfy appetite
To emulate others
To Safety in buying
To Avoid criticism
To be individual
To protect reputation
To take advantage of opportunities
 AIDS : A picture is worth hundred words
 Graphs, Pie charts, Fishbone diagrams
 Histograms, Tables
 OHP sheets, slides
 Computer : Power Point, Corel : LCD
 Projection TV
 Colour enhances appeal
STAND UP to be seen – time has come – get upSTAND UP to be seen – time has come – get up
JzÉÝý ªÉÃ¼É §AzÁ¬ÄvÀÄJzÉÝý ªÉÃ¼É §AzÁ¬ÄvÀÄ
 Stance - the way you look tells – your
mind
 Think - of
 Audience - contact with
 No apologies - but in a friendly way
 Deal freely - and frankly
 Unassumingly - with
 Promptness - use a smile & a Ice breaker
SHUT UP up to concludeSHUT UP up to conclude
ªÀÄÄPÁÛAiÀÄ ¸ÀgÀ¢ §AzÁ¬ÄvÀĪÀÄÄPÁÛAiÀÄ ¸ÀgÀ¢ §AzÁ¬ÄvÀÄ
 Sumup - to give a canvas for take home
 Holistically - from them, buildup,
conclusions
 Usher them - into world of belief,
achievement
 Thank them - being with you & opportunity
and
 Unassumingly - leave from the Podium -
with a smile
THANX FOR ALLTHANX FOR ALL
¤ªÀÄä ¥À椪ÀÄä ¥Àæ±Éß±ÉßUÉ ¸ÁéUÀvÀUÉ ¸ÁéUÀvÀ
zsÀ£ÀåªÁzÀUÀ¼ÀÄzsÀ£ÀåªÁzÀUÀ¼ÀÄ


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Communication skills

  • 1. COMMUNICATION SKILLSCOMMUNICATION SKILLS ¸ÀAªÀºÀ£À P˱À®å¸ÀAªÀºÀ£À P˱À®å By Dr. Ningappa.N.Arabagonda Govt. First Grade College Byadagi -581106
  • 2. C’ Consists of mainly 6 elementsC’ Consists of mainly 6 elements  Source - ªÀÄÆ®  Message - ¸ÀAzÉñÀ  Receiver - ¹éÃPÀj¸ÀĪÀ  Channel - ªÀiÁzsÀåªÀÄ  Effect - ¥ÀjuÁªÀÄ  Feedback - GvÀàwÛ (¥ÀæwQæAiÉÄ)
  • 3. Types of CommunicationTypes of Communication ¸ÀAªÀºÀ£ÀzÀ¸ÀAªÀºÀ£ÀzÀ ¥ÀæPÁgÀUÀ¼ÀÄ¥ÀæPÁgÀUÀ¼ÀÄ °TvÀ ¸ÀAªÀºÀ£À:- ªÀÄÄ¢ævÀ «µÀAiÀÄ ªÀiËTPÀ ¸ÀAªÀºÀ£À:- ªÀiËTPÀ ¨sÁµÉ CªÀiËTPÀ ¸ÀAªÀºÀ£À:- ±ÁjÃjPÀ ¨sÁµÉ
  • 4. 7 Cs of Communication7 Cs of Communication  Capability of audience - ±ÉÆæÃvÀÄæUÀ¼À ¸ÁªÀÄxÀåð  Credibility of the source - ªÀÄÆ®UÀ¼À «¸Áé¸À CºÀðvÉ  Content of Communication - ¸ÀAªÀºÀ£ÀzÀ ¥Àj«r  Channel of Communication - ¸ÀAªÀºÀ£ÀzÀ ªÀiÁzsÀåªÀÄUÀ¼ÀÄ  Context - ¸À¤ßªÉñÀ  Clarity - ¸ÀàµÀÖvÉ  Consistency and continuity -
  • 5. AIDA FormulaAIDA Formula Attention – UÀªÀÄ£À Interest - D¸ÀQÛ Desire - D£ÀAzÀzÁAiÀÄPÀ Action – C©ü£ÀAiÀÄ
  • 6. Semantics in Scientific CommunicationSemantics in Scientific Communication CxÀðPÉÌCxÀðPÉÌ ¸ÀA§A¢¹zÀ ¨sÁµÁ ±Á¸ÀÛç¸ÀA§A¢¹zÀ ¨sÁµÁ ±Á¸ÀÛç ªÉÊeÁÕ¤PÀªÉÊeÁÕ¤PÀ ¸ÀAªÀºÀ£ÀzÀ°è¸ÀAªÀºÀ£ÀzÀ°è Interpersonal communication – face to face Offers immediate opportunity for feedback – helps in structuring and restructuring the ‘C’ We don’t talk to people Our ‘C’ is based on how we see the people We are talking and how we think they see us Transactional Communication
  • 7. Perceptions of ‘C’Perceptions of ‘C’ ¸ÀAªÀºÀ£ÀzÀ CjªÀŸÀAªÀºÀ£ÀzÀ CjªÀÅ How I see myself How I see you How I think you see me How you see yourself How you see me How you think I see you The way in which you perceive yourself bears directly on your success in interpersonal relationships.
  • 8. Improving speech communication skillImproving speech communication skill ªÀiÁvÀ£ÁqÀĪÀ PÀ¯ÉAiÀÄ C©üªÀȪÀiÁvÀ£ÁqÀĪÀ PÀ¯ÉAiÀÄ C©üªÀÈ ¢Ý ºÉÃUÉ¢Ý ºÉÃUÉ Skills adaptation altered to ‘C’ behaviour to fit the circumstances -¸ÀAzÀ¨sÀðUÀ¼À CªÀ¯ÉÆÃPÀ£À Perfected over the time because experience provides more information on which we operate –C£ÀĨsÀªÀUÀ¼À CªÀ¯ÉÆÃPÀ£À By experience we learn, but what is appropriate and Inappropriate for certain situations, people and Messages ….. is important - C£ÀĨsÀªÀ¢AzÀ PÀ°PÉ Speak in a manner impressive and expressive Most effective ways of Projecting Personality – Speaking First impression is manner of
  • 9. Secrets of Speech DeliverySecrets of Speech Delivery ªÀiÁw£À UË¥ÀåvɪÀiÁw£À UË¥ÀåvÉ To attract and hold sympathetic attention you must employ your – ªÀiÁw£À°è ¸ÀºÁ£ÀĨsÀÆw Voice, gestures, eye contact and your smile to charm your Listeners away from the appealing distractions- ªÀÄÄRZÀAiÀÄ𠤪ÀÄä ªÀiÁw£À°è ªÀÄÆrgÀ° Display personal enthusiasm for your idea as to feel by Listeners that something of value is being imparted-PÉüÀÄUÀjUÉ GvÁìºÀ ªÀÄÆqÀĪÀ ªÀiÁvÀÄ ¤ªÀÄäzÁUÀ° You demand the wandering mind to concentrate on idea-KPÁUÀævÉAiÀÄ ¨ÉÃrPÉ ªÀÄÆqÀĪÀAwgÀ° Idea by establishing constant eye contact-PÉüÀÄUÀgÀ zÀȶÖAiÀÄ ¸ÀàµÀÖvÉ
  • 10. Effective Presentation TechniquesEffective Presentation Techniques ¥ÀjuÁªÀÄPÁjAiÀiÁV ¥ÀæzÀ²ð¸ÀĪÀ vÀAvÀæUÀ¼ÀÄ¥ÀjuÁªÀÄPÁjAiÀiÁV ¥ÀæzÀ²ð¸ÀĪÀ vÀAvÀæUÀ¼ÀÄ  Give your listeners to help them to follow your ideas  Don’t start off on the wrong foot  Keep conclusion short  Be alert to your audience  Maintain eye contact  Vary the speed at which you talk  Make sure that everyone in the room can hear  Use natural gestures  Avoid putting your hand near face  Use pauses effectively  Talk from the notes rather that from the script  Eliminate bad habits (jingling coins, chalk breaking, You See, You Know, …… )  I mean, But, Because, However, Therefore  So on and so forth, unless and until  No, Psss …. O.K.
  • 11. PUBLIC SPEAKINGPUBLIC SPEAKING ¸ÁªÀðd¤PÀ¸ÁªÀðd¤PÀ ¨sÁµÀt¨sÁµÀt Preparation - Data collection – Information Editing Writing Speech plan Presentation Posture Eye contact Pause Stress Voice-Patch Excellence Rhetorical Questions Flourish Phrases and words Punch line
  • 12. INTERPERSONAL COMMUN SKILLINTERPERSONAL COMMUN SKILL DAvÀjPÀ ¸ÀAªÀºÀ£ÀDAvÀjPÀ ¸ÀAªÀºÀ£À PËP˱À±À®åUÀ¼ÀÄ®åUÀ¼ÀÄ• Describing • Arguing • Refuting • Analysing • Convincing • Questioning • Answering • Ability to: • Influence oneself • Influence another • Influence a group • Influence a society • Get influenced by others
  • 13. EMPATHY IN A TALKEMPATHY IN A TALK ªÀiÁw£ÀªÀiÁw£À C£ÀĨsÀÆw ±ÀQÛC£ÀĨsÀÆw ±ÀQÛ  Most listeners will be looking for  To make money  To save money  To save time  To avoid effort  For health  For cleanliness  To escape physical pain  For praise  To be popular  To attract the opposite sex  To converse possessions
  • 14. For enjoyment To gratify curiosity To protect family To be in style For beautiful possessions To satisfy appetite To emulate others To Safety in buying To Avoid criticism To be individual To protect reputation To take advantage of opportunities
  • 15.  AIDS : A picture is worth hundred words  Graphs, Pie charts, Fishbone diagrams  Histograms, Tables  OHP sheets, slides  Computer : Power Point, Corel : LCD  Projection TV  Colour enhances appeal
  • 16. STAND UP to be seen – time has come – get upSTAND UP to be seen – time has come – get up JzÉÝý ªÉÃ¼É §AzÁ¬ÄvÀÄJzÉÝý ªÉÃ¼É §AzÁ¬ÄvÀÄ  Stance - the way you look tells – your mind  Think - of  Audience - contact with  No apologies - but in a friendly way  Deal freely - and frankly  Unassumingly - with  Promptness - use a smile & a Ice breaker
  • 17. SHUT UP up to concludeSHUT UP up to conclude ªÀÄÄPÁÛAiÀÄ ¸ÀgÀ¢ §AzÁ¬ÄvÀĪÀÄÄPÁÛAiÀÄ ¸ÀgÀ¢ §AzÁ¬ÄvÀÄ  Sumup - to give a canvas for take home  Holistically - from them, buildup, conclusions  Usher them - into world of belief, achievement  Thank them - being with you & opportunity and  Unassumingly - leave from the Podium - with a smile
  • 18. THANX FOR ALLTHANX FOR ALL ¤ªÀÄä ¥À椪ÀÄä ¥Àæ±Éß±ÉßUÉ ¸ÁéUÀvÀUÉ ¸ÁéUÀvÀ zsÀ£ÀåªÁzÀUÀ¼ÀÄzsÀ£ÀåªÁzÀUÀ¼ÀÄ 