2. WHO AM I ?
Dr. Tahir Baig Barlas – HSE Consultant
• Global ITC ILO OSH Consultant & Master Trainer
• EX- Country HSSE Manager - Shell Companies in Pakistan
• Ex- OHS Advisor ICI Pakistan
• Visiting HSE Consultant - MAP, PSTD, EFP, Descon, ISL, Agriauto,
Dawlance Group of Companies, Engro, Dadex, CIC ----
3. Course Outline …
The Business Case for Incident/Accident Investigations
Accident Causation Mechanism
Leading Causes of Accidents – The Human Factor
Reporting & Investigation Techniques
Root Cause Analysis – The Tripod Beta Methodology
Incidents Case Studies - Syndicate Exercise
Experience Sharing
4. Incident
Incidents are unplanned events or chains of events that have or
could have resulted in injury or illness or damage to asset, the
environment or company reputation
Accident
Accident is an incident which has resulted in actual harm and/or
damage to People, Assets, Environment or Reputation of the
Company
Harm / Damage Category
People / Assets / Environment / Reputation of the Company
5. Near Misses
Incidents that under slightly different circumstances could have
caused injury, illness, damage to asset, environment or company
reputation, but luckily did not…
Incident has occurred
Potential Incidents
Unsafe acts or hazardous situations/conditions that could result in an
incident…
Incident has not occurred
8. Incident Classification
Incidents
Near Miss Accident
Injuries Non - Injuries Fire
Potential for :
• Injury / illness
• Damage to
• Asset
• Loss of property
• Damage to environment
• Fatalities
• LTC, RWC, MTC,
FAC
• PPD
• PTD (per. Tot. dis)
• Asset damage or loss
• Environment damage
• loss of reputation
9. Accident Mechanism
Safe Operation
No Price paid /
No Damage
C o n t r o l s /
B a r r i e r s
C o n t r o l s /
D e f e n c e s
H a z a r d
Potential to cause harm,
injuries, damage & loss
Potential to harm
T a r g e t
People, assets, reputation
environment paying the
price or damaged
10. Accident Mechanism
H a z a r d
Potential to cause harm,
injuries, damage & loss
T a r g e t
People, assets, reputation
environment paying the
price or damaged
B a r r i e r s
F a i l e d
D e f e n c e s
F a i l e d
I n c i d e n t /
E v e n t
Price paid or target
damaged
Hazard & Target get together
Potential to harm
11. Sources of Human Failure – Major Cause
of Accident
Human Failure
Intended Action Unintended Action
Violations Mistakes
Intentional
Routine
Situational
Optimising
Exceptional
Rules or
Knowledge
based
Lapses Slips
Memory
Failure
Attention
Failure
12. Sources of Human Failure – Major Cause
of Accident
Why do people bend / break the rules - violate
• Expectation
• Powerfulness
• Opportunity
• Inadequate work plans
- to get the work done
- feeling of ability
- to do it better
- doing in on the fly paradox of
“violation” Vs “initiatives”
14. Incident Reporting & Review Guidelines
Incident / Accident notification within 24 hours
Detailed report within 7 days
Root Cause Analysis within 4 weeks
Lost Time Injuries (TRIR Cases) to be discussed in
periodic HSE Leadership Meeting
15. Incident/Accident Investigation Process
The investigation should be carried out as soon as
possible after an incident. The quality of evidence will
deteriorate rapidly with time, therefore delayed
investigations are usually not as exclusive as those
performed promptly.
16. The investigation should include the following
activities:
• PROTECT THE SCENE, PEOPLE AND PROPERTY
• Conducting interviews
• Inspecting the location and gathering physical
evidences
• Collecting background information
• Fact finding
• Review records and procedures
• Conducting specialist studies
• Resolving conflicts in evidence
17. PROTECTING THE SCENE
•MAKE THE AREA & PEOPLE / PLANT
SAFE – ENSURE CASUALTIES ARE
PROFESSIONALLY DEALT WITH
•PROTECT THE SCENE AND ENSURE
THAT EVIDENCE IS NOT TAMPERED
WITH OR REMOVED / ALTERED
•RECORD IMPORTANT DETAILS: Time,
Weather Conditions, Positions of
Equipment, Vehicles, People - Look at
the bigger picture
• COMFORT PEOPLE
•NOTIFY THE RIGHT PEOPLE !
WHAT HAPPENED?
18. IDENTIFY THE KEY PARTS OF
INVESTIGATING AN ACCIDENT
THE SIX W’s :
• WHAT happened?
• WHEN did it happen?
• WHO was involved?
• WHERE did it occur?
• WHY did it happen?
•What can we learn to
prevent it from happening
again?
REMEMBER…THE DEVIL IS IN THE DETAILS!
19. INTERVIEWING WITNESSES IS
IMPORTANT…
• Interview SWIFTLY after accident
• Interview Professionally – Explain why
• Put people at ease / relax them
• May need individual Interview
• May need a group Interview
• Get them to repeat / confirm findings
• Preferably SIGN and date their
Statements
20. ESTABLISHING ROOT CAUSE
KNOW THE DIFFRERENCE BETWEEN IMMEDIATE CAUSE &
ROOT CAUSE and KNOW WHAT A CONTRIBUTING FACTOR IS
AN IMMEDIATE CAUSE IS WHAT IMMEDIATE CONTACT
ACTION CAUSED THE EVENT
Immediate Causes of this
accident could include
what?
21. There could be MANY CONTRIBUTING
FACTORS in an accident?
• MAN WAS RUSHING TO GET THE JOB
DONE
• SAW WAS INCORRECTLY GUARDED
• MAN SLIPPED WHILST USING THE SAW
• IT WAS DARK AND HE DIDN’T SEE THE
JOB CLEARLY
• MAN WAS A NEW WORKER & HAD
NEVER USED THIS MACHINE BEFORE
• MAN WAS BUMPED BY ANOTHER
WORKER
• MAN WAS UPSET EARLIER BY THE
NEWS OF THE DEATH OF HIS MOTHER &
WAS DISTRACTED
22. There is normally only one Immediate
& Direct Cause of an accident?
EXAMPLE ONE:
•MAN STEPPED IN FRONT OF AND
WAS STRUCK BY A VEHICLE
EXAMPLE TWO:
• WORKERS FINGERS CAME INTO
CONTACT WITH A PORTABLE
ELECTRIC SAW DURING WORK
23. TO SUMMARISE
• INVESTIGATE PROMPTLY & THOROUGHLY
• PROTECT THE SCENE, PEOPLE AND PROPERTY
• ENSURE YOU HAVE GOOD RESOURCES
• REMEMBER THE 6 W’s
• INTERVIEW WITNESSES / CASUALTY – RELAX THEM
• USE TRIPOD ANALYSIS BASICS TO GET TO A ROOT CAUSE
• DETERMINE REMEDIAL ACTIONS THAT WILL PREVENT
REOCCURENCE
• WRITE UP A GOOD REPORT
• COMMUNICATE TO OTHERS
29. What is Tripod-BETA ?
A methodology for incident analysis
during an investigation ...
combining concepts of hazard
management
and ...
the Tripod theory of accident
causation.
30. How does Tripod-BETA work ?
The incident facts are built into a tree
diagram showing ...
- What happened ...
- What hazard management elements failed
and
- Why each element failed.
31. Tripod-BETA
Brings a structure to investigation
Helps distinguish relevent facts
Makes causes and effects explicit
Encourages team discussion
Reduces the report writing task
32. What is Tripod Beta Analysis /
Technique ?
Tripod aims to identify the deep-rooted causes of accident
Tripod technique is mainly used as a means of exposing
weaknesses in management system / organization
structure when carrying out incident/accident investigation
and analysis
33. The incident facts are built into a tree diagram showing ...
- What happened ?
- What hazard management elements failed ? and
- Why each element failed ?
How does Tripod Work ?
36. Tripod Tree – Breached Defences
Breached Defenses: what “last minute” measures failed or were missing?
Check question: Does the item describe the situation, system, conditions, equipment
or attribute which normally prevents, minimizes and recovers this
accident?
Breached Defenses
Barriers
(Controls for Threats)
Mitigation and Recovery Measures
(for Consequences)
. Awareness
. Detection
. Control
. Recovery
. Protection / Containment
. Escape and Rescue
37. Tripod Tree – Unsafe Act
UnsafeActs: which acts or omissions led directly to the accidents?
Check question: Does the item tell you about an error or violation of a standard or
procedure made in the presence of a hazard?
Unsafe Acts
Human errors
Intended action Unintended action
. Violation (1). Mistake (2) . Lapses (3) . Slips (4)
38. Tripod Tree – Preconditions
Preconditions
.
Preconditions: which states of mind or of the system allowed the unsafe acts?
Check question: Does this item describe something about the working situation, social
environment or a person’s thought process which influenced him to act in a certain way?
Preconditions can thus take both the form of a “state of mind” or “mental” precondition, or of a
“physical” precondition.
Examples : Unfamiliarity, Time shortage, Noisy signals, Poor system/human interface, Designer/user
mismatch, Irreversibility, Information overload, Technique unlearning, Knowledge transfer,
Misperception of risk, Poor feedback, Time of the day, Inexperience, Poor instructions or procedures,
Inadequate checking, Substance abuse, Educational mismatch, Macho culture, Physical capabilities
exceeded, Hostile environment, Low morale, Disturb sleep.
39. Tripod Tree – Latent Failures
Latent Failures – GFTs
.
Latent Failures: which underlying problems led to the preconditions?
Check question: Does this item identify a standard General Failure Type present before
the accident and which resulted in the Preconditions?
Examples
. Incompatible Goals
. Communication
. Training
. Maintenance
. Procedures
. Organization
. Error Enforcing Conditions
Management
•.Design
. Housekeeping
. Hardware
. Defenses
41. Tripod Tree – Fallible Decisions
Fallible Decisions
.
What decisions were made in the past - inside or outside the company
- which you can highlight as having been the underlying cause?
Fallible Decisions: Which decisions created latent failures?
Check question: Does this item explain a management decision process which
contributed to the General Failure Type?