The document discusses two leaders from different KPO companies - Pecon Software and Sun Knowledge. The Pecon leader follows a democratic leadership style, taking advice from team members on all work matters. As a HR KPO, participation and group decision-making are emphasized. The Sun Knowledge leader uses both democratic and autocratic styles, taking advice when unable to decide but also making independent decisions. As a healthcare KPO, some directives and independent decisions are still needed. Both leaders avoid laissez-faire styles and delegate work, but maintain ultimate control over their teams. Their approaches differ based on the nature of their respective KPO industries.

3. ALOK KUMAR
ARGHYA P DEV
BHARAT PATEL
DEEPANJANA PODDAR
NAYAN SAHA
SOURAJEET PAUL

4. A Leader is someone in authority to lead others
to accomplish a goal(s). A leader needs to be
able to motivate others to accomplish a goal(s)
while at the same time encourage others to
work toward their own professional goals.

5. What is leadership?
Leading people
Influencing people
Commanding people
Guiding people

7.  Leadership style is the manner and approach of
providing direction, implementing plans, and
motivating people.
 Leaders vary their styles. A leader is not strictly one
or another style. Most leaders use all three styles; one
style, however, becomes the dominate one.
 Positive Leaders use rewards (independence,
education) to motivate employees.
 Negative Leaders use penalties with employees. These
leaders act domineering and superior w/people.
Negative penalties include: days off without pay,
reprimanding in front of others, assigning unpleasant
job tasks.

8. “Managers are people who do
things right, while leaders are
people who do the right thing.”
Warren Bennis

10. 1)AUTHORITARIAN (AUTOCRATIC)
2) DEMOCRATIC STYLE
(PARTICIPATIVE STYLE)
3) LAISSEZ-(FAIRE STYLE)

11.  Tells employees/students what they want done and
how to do it (without getting the advice from
others).
 Works well if you don’t have much time to
accomplish goals or if employees are well motivated.

12.  Participative style
 The leader involves one or more
employees/students in the decision making process
(to determine what to do and how to do it).
 Leader maintains the final decision making
authority.
 Allows everyone to be part of a team—everyone
feels that they have participated and contributed.
 Encourages participation, delegates wisely, values
group discussion.

13.  Leader allows employees/students to make the
decisions.
 Leader is still responsible for the decisions.
 Employees/students analyze the situation and
determine what needs to be done and how to do it.
Leader sets priorities and delegates.
 Leader has little control. Team has little direction or
motivation.

14. LEADERSHIP STYLE IN KPO
INDUSTRY

15.  Knowledge Process Outsourcing (KPO) is a
form of outsourcing, in which knowledge-
related and information-related work is carried
out by workers in a different company or by a
subsidiary of the same organization, which
may be in the same country or in an offshore
location to save cost.
 KPO business entities provide typical domain-
based processes, advanced analytical skills and
business expertise.

16.  Process transparency is a major barrier to using
KPO services
 "KPO is merely a continuation of BPO, though
with rather more business complexity.
 The defining difference is that KPO is usually
focused on knowledge-intensive business
processes that require significant domain
 The profile of people being hired to serve within
KPO service companies are more diverse than just
being drawn from technical IT services – these are
people with MBAs, and medical, engineering,
design or other specialist business skills.

17. QUESTIONS
PECON
SOFTWARE
LTD
SUN
KNOWLEDGE
(1) I like to know if one of my team is having
problems weather this is in their professional or
personal life
NEUTRAL AGREE
( 2) I can find outside advice from pairs or experts
uncomfortable or difficult to accept
DISAGREE DISAGREE
(3) I find it easy to empathise with the people that I
lead
AGREE NEUTRAL
(4) I rarely offer feedback to team members on how
they can develop their skills, unless they
specifically ask or it is a part of formal appraisal
DISAGREE DISAGREE
(5) I find it easy to delegate tasks to my team AGREE AGREE

18. QUESTIONS
PECON
SOFTWARE
LTD
SUN
KNOWLEDGE
(6) Tasks are more enjoyable if I believe 100% is what
my team and I are being asked to do
AGREE AGREE
(7) I believe in constantly pushing my team to deliver AGREE DISAGREE
(8) I hold regularly one-to-one sessions and group
meeting with my team
AGREE AGREE
(9)If decisions are needed I am more likely to put the
decision to the team vote , rather than making the
decision myself
NEUTRAL AGREE
(10) I value every team members contributing equally AGREE AGREE

19. Pecon Software ltd. was established in 1987
and has been operational for 25 years.It is an
ISO 9001-2000 certified company with skilled
and experienced manpower of 1,000
professionals all over India.Pecon is one of the
few companies that can boast of services
encompassing the whole gamut of IT sector.

20.  Name-MANSI SAHU
 Age- 27 yrs
 Gender- female
 Current Working Status-Working
 Designation-Hr. Manager
 No Of Employees Working Under- 300+
 Working Since- February 2011

21. Mashi Sahu, A young Leader Follow The
DEMOCRATIC STYLE OF LEADERSHIP. She
is a young Lady and she believe in group
participation.She always ask her employees
regarding any work how to do and what need
to do. She Take decision on team voting.

22.  Sun Knowledge is an ISO 9001:2000 & ISO 27001:2005
certified firm located in Kolkata, India providing end-
to-end Health Care Insurance Services and Support
including Business and Knowledge Process
outsourcing services. Sun knowledge services include
Utilization Management, Enrollment & Disenrollment
Services, Customer Service, Invoicing, Billing,
Collections, Legal Services, IT Support, & Risk
Analysis.

23.  Name-DIPANKAR CHAKRABORTY
 Age- 31 yrs
 Gender- male
 Current Working Status-Working
 Designation-Sr. Manager
 No Of Employees Working Under- 100+
 Working since- 2008

24. Dipankar chakraborty, a leader of sun
knowledge follow the Both Autocratic and
Democratic styles of leadership. Sometimes he
ask his follow members for advice and
sometimes he order direct to his employee
what need to do and how to do the work. He is
neutral in voting system regarding decision
making.

25.  Pecon Software
Limited’s leader follow
the Democratic Style of
leadership.
 Pecon leader take
advice from her follow
member each and every
time.
 Nature of the KPO
Pecon is HR KPO Style.
 But Sun Knowledge
follow both democratic
and autocratic style of
leadership.
 But Sun Knowledge
take advice only when
he is not able to take his
decision, otherwise he
take all decision by
itself only.
 But nature of the KPO
SUN Knowledge is
Healthcare KPO.

26.  Here both the leaders do not follow the Laissez
Style of leadership because both the leader
have a good control on her/his employees.
 And also they both follow Delegative Style of
leadership.

28. http://www.unitedworld.edu.in/
Campus
Ahmedabad Campus: Karnavati Knowledge Village,
A/907,Uvarsad, S.G.Highway, Gandhinagar
Kolkata Campus: Infinity Benchmark Tower 10th Floor,
Plot - G1, Block - EP& GP, Sec - V, Salt Lake, Kolkata.
Reg. Office: 407, Zodiac Square, 4th Floor Opp.
Gurudwara, S.G. Road, Bodakdev, Ahmedabad.