This presentation describes the conflict process.

1. The Conflict Process
A five-stage model of how conflict develops and is resolved

2. Stage 1: Latent conflict
• Definition: The potential for conflict exists, but it has not yet been
activated
• Example: Two employees have different ideas about how to achieve a
goal, but they have not yet expressed their disagreement

3. Stage 2: Perceived conflict
• Definition: One or both parties become aware of the potential for
conflict and begin to view the other party as a threat
• Example: The two employees from Slide 2 begin to argue about their
different ideas, and they start to see each other as opponents

4. Stage 3: Felt conflict
• Definition: The conflict becomes personal, and both parties
experience negative emotions such as anger, frustration, or fear
• Example: The two employees from Slide 3 start to make personal
attacks on each other, and they become increasingly unwilling to
work together

5. Stage 4: Manifest conflict
• Definition: The conflict comes to a head, and there is a clear
expression of disagreement
• Example: The two employees from Slide 4 have a shouting match in
front of their colleagues, and they refuse to speak to each other

6. Stage 5: Conflict resolution
• Definition: The conflict is resolved, either through negotiation,
mediation, or other means
• Example: The two employees from Slide 4 agree to disagree, and they
agree to work together on a different project

7. Conclusion
• The conflict process is a dynamic process that can move through the
five stages in a variety of ways
• The outcome of the conflict depends on the actions of the parties
involved