Online coaching and tutoring can improve distance learning by providing flexible just-in-time support. There are several options for online coaching including synchronous chat or video coaching, asynchronous feedback on forums or wikis, and uploading videos or blogs. Effective online coaching requires selecting the right mix of media suited to the learning goals and target group, as well as strong communication and time management skills from coaches. Coachees generally feel more competent through chat coaching and benefit from restructuring thoughts in online writing.

1. Online, coaching
online tutoring
Wilfred Rubens
http://www.wilfredrubens.com
http://www.slideshare.net/wrubens Source: C. Frank Starmer

2. Theoretical background
Examples
Experiences

3. High drop out
rates
Several reasons
Source: KaiChan Vong

4. High drop out
rates
Several reasons
Guidance & facilitation important
Source: KaiChan Vong

5. Community of Inquiry Framework
Social Presence Cognitive Presence
The ability of participants The extent to which
in a community of inquiry learners are able to
to project themselves construct and confirm
socially and emotionally meaning through
as ‘real’ people sustained reflection
(i.e., their full personality), and discourse in a
through the medium of critical community
communication being
used. of inquiry.
Teaching Presence
The design, facilitation and direction of cognitive and social processes for the purpose
of realizing personally meaningful and educationally worthwhile learning outcomes.
Garrison, Anderson and Archer (2000)

6. Community of Inquiry Framework
Social Presence Cognitive Presence
The ability of participants The extent to which
in a community of inquiry learners are able to
to project themselves construct and confirm
socially and emotionally meaning through
as ‘real’ people sustained reflection
(i.e., their full personality), and discourse in a
through the medium of critical community
communication being
used. of inquiry.
Teaching Presence
The design, facilitation and direction of cognitive and social processes for the purpose
of realizing personally meaningful and educationally worthwhile learning outcomes.
Garrison, Anderson and Archer (2000)

7. Gilly Salmon (2000),
E-Moderating
Supporting & responding Development
Facilitating process (e.g.
questions, stimulating,feedback) Knowledge construction
Facilitating tasks and supporting
use of learning materials Information exchange
Familiarizing providing bridges
between cultural, social and
learning environments Online socialisation
Welcoming and encouraging Access & motivation

8. Four crucial elements

9. Providing structure and
coordination
Source: rudiriet

10. Engaging students online
'You're doing great!' (1997)
Foto: Samuel Gordon Photography

11. Progress
Confronting
Stimulating reflection
Source: wickenden

12. Providing content
(synchronous &
a synchronous)
Feedback
Questions (e.g.
Socrates)
Assessment
Source: mansionwb

13. Coaching: different levels

14. Synchronous
Chatcoaching Webinar
Individual Group
Feedback on forum Main issues via a wiki
A synchronous

15. 7 examples

16. 1. Built in coaching
(e.g. in simulation)
1. Briefing 2. Do first &
instruct
3. Feedback @
practice
4. Debriefing &
reflection

17. 2. Virtual classroom
Source: Plakboek

18. 3. Synchronous coaching,
with video
Source:voipnovatos

19. 4. Chat coaching
Text chat (synchronous)
Planning appointments

20. Chatcoaching
Source:
http://www.chatcoach.nl/

21. 5. Upload video or screencasts
about skills as input
Source: Leraar24

22. 6. Twitter coaching: food for
thought

23. 7. Using blogs
F-feedback (friends, fans, followers)

24. Experiences
Flexible, just-in-time
Time management for coaches is an issue
Learner-centered (initiative)
Mediamix: use power of several media (affordances),
related to context (target group, aims of coaching)
Chat: no distraction of non-verbal signals etc. (more
focus on subject)

25. Experiences (2)
Online video: respond to non-verbal signals, richer
information, more intense dialogue
Chat coaching: coachees feel more competent
Online writing: restructuring thoughts (deep learning)
Writing skills for coaches and coachees! (avoiding
misunderstanding, explicit formulations)
App for personal development plans
Reflective thesis (stimulate critical thinking)

26. Conclusions
Online coaching and online tutoring can improve quality
of distance learning
There is no ‘one size fits all’
Choice for tools, techniques depend on context (e.g.
target group, learning goals)
Different communication skills for coaches

27. Vragen?
wilfred@wilfredrubens.com
http://www.wilfredrubens.com
http://www.slideshare.net/
wrubens

28. Thanks to...
@coachwillem @suspeeters
@marijveugelers @Netwerkmakelaar
@HannekevanRiel
@mvanast
@tomvvooren
@RicardoEshuis