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Communication with patients:
adding a new dimension
28 januari 2014
#healthtech
Carlo Schippers
Master advanced nursing practice UMC
Specialties
Upper gastro intestinal cancer

Michiel de Klein
Senior Projectmanager/Consultant GEA
Specialties
Cross Media publishing, (Editorial) organization improvement, Process
optimization. Author of "Opmaak voor verandering”
Diversity in channels and reliability of
information on cancer treatment
33% of patients is illiterate
40% of cancer patients experience
difficulties concentrating
Communication: the current practice

patient

Difficulty reproducing information
Lacks reliability of information
Information transfer requires at least 1,5 hour of
specialist

specialist

80% of first contact is related to explaining the
intervention
Wants to spend more time on personalized care
Limited range of modern communication tools

nurse

Spends 50% of time on communication
50% of the information is related to reassurance
Is sometimes unable to give the correct information
Limited range of modern communication tools
Information needed

patient

Possibility to repeat
proper information in the right quantity
information in required format (text, audio, video)

Ability to compile information packages

specialist

Information must be transparent and of a reliable
source
Less time consuming (less repetition if possible)
Information must be verifiable

nurse

Communication tools at an equal level of
sophistication as health treatments
Practical example

30 minutes awareness by medical specialist
30 minutes conversation with nurse
20% of information transfer remembered
Perception of safety of the treatment decreases

But the doctor never told me that.....!
Information on demand

In the waiting room
At home
At the doctors desk
In bed
When needed; with
your own device
Communication Platform
Opname

InBeeldplatform

holoboxx or any other device

Persoonlijke pagina
Demo
Questions?

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Verbetering Patientenvoorlichting, Health Tech Event

  • 1. Communication with patients: adding a new dimension 28 januari 2014
  • 2. #healthtech Carlo Schippers Master advanced nursing practice UMC Specialties Upper gastro intestinal cancer Michiel de Klein Senior Projectmanager/Consultant GEA Specialties Cross Media publishing, (Editorial) organization improvement, Process optimization. Author of "Opmaak voor verandering”
  • 3. Diversity in channels and reliability of information on cancer treatment
  • 4. 33% of patients is illiterate
  • 5. 40% of cancer patients experience difficulties concentrating
  • 6. Communication: the current practice patient Difficulty reproducing information Lacks reliability of information Information transfer requires at least 1,5 hour of specialist specialist 80% of first contact is related to explaining the intervention Wants to spend more time on personalized care Limited range of modern communication tools nurse Spends 50% of time on communication 50% of the information is related to reassurance Is sometimes unable to give the correct information Limited range of modern communication tools
  • 7. Information needed patient Possibility to repeat proper information in the right quantity information in required format (text, audio, video) Ability to compile information packages specialist Information must be transparent and of a reliable source Less time consuming (less repetition if possible) Information must be verifiable nurse Communication tools at an equal level of sophistication as health treatments
  • 8. Practical example 30 minutes awareness by medical specialist 30 minutes conversation with nurse 20% of information transfer remembered Perception of safety of the treatment decreases But the doctor never told me that.....!
  • 9. Information on demand In the waiting room At home At the doctors desk In bed When needed; with your own device
  • 10. Communication Platform Opname InBeeldplatform holoboxx or any other device Persoonlijke pagina
  • 11. Demo