Presentasi: Malcom Baldrige National Quality Award & 3 Jurnal Pendukung. Kuliah: Manajemen Kualitas & Standar Mutu oleh Prof. Ir. Syamsir Abduh, MM., PhD
This guide provides an overview of organizational approaches to quality improvement for board members of healthcare organizations. It explains common quality improvement methods and their effectiveness in healthcare settings. The board plays a key role in ensuring the organization focuses on and applies quality improvement approaches to enhance safety, effectiveness, patient-centeredness and other aspects of quality. Understanding quality improvement approaches helps board members oversee these efforts and ask informed questions of quality improvement leaders.
Total quality management report by brands academyBrands Academy
Brand Academy provides details brand analysis, research, article and insights for free.
Contact us :
brandsmentor@gmail.com
https://www.facebook.com/1stbrandsacademy
How Quality Ensures Success
An Overview
GlaxoSmithKline (GSK) was formed from the December 2000 merger of Glaxo Welcome and SmithKline Beecham plc.
The $70 billion deal created the world's largest drug manufacturer and research-based pharmaceutical concern.
PRODUCTS
PRODUCTS
GlaxoSmithKline develops, manufacturers and markets:
pharmaceuticals, vaccines, over-the-counter medicines and health related consumer products
Our broad pharmaceutical product line includes:
antibiotic, antidepressant, gastrointestinal, dermatological, respiratory, cancer and cardiovascular medications
PRODUCTS
PRODUCTS
VISION
“We want to become the indisputable leader in our country, not simply in terms of size, but in how we use that size to achieve our mission and improve the quality of human life.”
MISSION
SPIRIT OF GSK
TOTAL QUALITY MANAGEMENT
SIX PILLARS
“Commitment” – the commitment from the top level to the operational level was observed during our visit as the lower staff and the strategic level gave the same answer for the quality that is to “follow the benchmark”.
“An unwavering focus on the both customers” – the organization believes that both internal and external customers are the key players in being profitable and so they never assist their stakeholders in every means to get the required output.
“Employee Involvement” – employee involvement acts as strong pillar in meeting the targets. The organization provides a linked database system through which every employee can contribute in terms of suggestions and ideas for growth and improvement.
SIX PILLARS
“Optimal use of resources” – they do understand the importance of the concept of scarce resources and thus tries to minimize the waste and get the optimal level of benefit from the raw material and other available resources.
“Treating suppliers as partners” – the output of the firm do depend on the quality of the raw material and differentiating on the basis of quality requires consistent and accurate level input with sustainable quality level and thus the organization has treated the supplier as their long term strategic alliance.
“Benchmarking” – GSK Pakistan over the period of time has developed its own standard, which includes ISO standards and their best practices.
QUALITY POLICY
QUALITY IMPROVEMENT STRATEGY
Reduce failure costs by problem solving methods and tools
Contributing in the selected prevention activities
Reduce appraisal costs in a statistically sound manner
Continuously monitoring and reinforce the prevention effort to gain desired quality improvement level.
QUALITY PLANNING
The overall planning can be summarize as the following steps
Customer needs
Forecast the future
Gap- analysis
Closing the loop holes
Alternatives Evaluation
Implementation
This document discusses quality management systems and total quality management. It introduces various quality management models and frameworks, including the objectives of quality assurance, elements of total quality management, how quality circles work, and models for achieving total quality management like the TQMEX model and Malcolm Baldrige National Quality Award criteria. The Malcolm Baldrige Award is described as the highest honor for performance excellence in the United States.
Implementing total quality management to improve facilitiesLaukik Raut
This research work aims to understand Total Quality Management concepts and evaluating the extent of TQM
implementation in Mechanical Engineering Department through student feedback survey.
In keeping with the newer demands that have been placed on the self financed educational system by the various
stakeholders, the technical educational system in particular, has been pressured to shift its focus from one in
quantitative expansion to one with emphasis on quality. Growth and survival of these institutes is fully
depending on their competitive working style, opinions of their customers/students about their performance, and
contribution to economic growth. It is being increasingly recognized that high quality of products and services
are associated with customer satisfaction and they are the key points for survival for any organization whether
educational or otherwise. Not oblivious to the need for adaptation to serve the interests of its stakeholders, in
terms of greater responsiveness, the educational system has begun to realize the significance of total quality
management (TQM) in education.
ROLE OF CORPORATE GOVERNANCE IN OPTIMISING WORKFORCE PRODUCTIVITYPeachy Essay
The current study supplies detailed analysis and evidences of corporate governance practices of Tesco and the process how effective governance can impact on the workforce productivity. In order to research on this topic in a systematic way, the researcher has divided the entire study into several interlinked parts. In the introductory chapter, the author has mentioned the primary aims and objectives, along with rationale of study to view the significance of the research in current context. Tye past studies and evidences are analysed in second chapter to structure a literature on the topic undertaken. According to theoretical evidences, corporate governance is the set of rules or principles that firms employ in organizational procedure to execute a fair and ethical trade practice. However, different factors affect the employee performance as being present in the governance policies. Tesco basically follows standard governance structure whereas there is space to widen the area of improving workforce efficiency by upgrading governance. In the methodology chapter, the author has mentioned the best possible approaches that have been employed thorough selecting right blend of research paradigms. Besides positivism, the researcher has selected deductive approach and descriptive design. The data has been collected via survey from employees and interviews with managers.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
Relationship between Quality Management System Adoption and Organization Perf...Premier Publishers
Organizations’ implication of adopting Quality Management System (QMS) and the resistance it generates negatively affects the performance of Higher Education Institutions (HEI). In Kenya between the period 2014 and 2015, HEI had been deprived of quality through a 6% government capitation cut and 28% increase in student numbers, with a 1:500 lecturers to student ratio and a 14.3% of the 28 week, academic year time waste. Studies on the relationship between Quality Management System adoption and organization performance revealed both positive and negative results. Past studies suggest that the relationship may be affected by other factors such as quality performance, innovation performance and organization performance. The purpose of this study is to establish the relationship between Quality Management System adoption and organization performance. Guided by Contingency Theory of organization structure, a correlation research design and a population of 215, management personal was used from 11 public universities in Kenya certified by Kenya Bureau of Standards. The study adopted a census survey with response at 94.4%. Primary data was collected using questionnaires. Qualitative data was analyzed using descriptive statistics such as means, frequency counts and percentages. The study hypothesis indicated that there was no significant correlation between organization performance and Quality Management System adoption; however, an alternative hypothesis was adopted since there was a positive significant correlation between the two variables. The study recommends the universities to maintain quality management systems, or improve them to ensure that they are institutions that offer quality services.
This guide provides an overview of organizational approaches to quality improvement for board members of healthcare organizations. It explains common quality improvement methods and their effectiveness in healthcare settings. The board plays a key role in ensuring the organization focuses on and applies quality improvement approaches to enhance safety, effectiveness, patient-centeredness and other aspects of quality. Understanding quality improvement approaches helps board members oversee these efforts and ask informed questions of quality improvement leaders.
Total quality management report by brands academyBrands Academy
Brand Academy provides details brand analysis, research, article and insights for free.
Contact us :
brandsmentor@gmail.com
https://www.facebook.com/1stbrandsacademy
How Quality Ensures Success
An Overview
GlaxoSmithKline (GSK) was formed from the December 2000 merger of Glaxo Welcome and SmithKline Beecham plc.
The $70 billion deal created the world's largest drug manufacturer and research-based pharmaceutical concern.
PRODUCTS
PRODUCTS
GlaxoSmithKline develops, manufacturers and markets:
pharmaceuticals, vaccines, over-the-counter medicines and health related consumer products
Our broad pharmaceutical product line includes:
antibiotic, antidepressant, gastrointestinal, dermatological, respiratory, cancer and cardiovascular medications
PRODUCTS
PRODUCTS
VISION
“We want to become the indisputable leader in our country, not simply in terms of size, but in how we use that size to achieve our mission and improve the quality of human life.”
MISSION
SPIRIT OF GSK
TOTAL QUALITY MANAGEMENT
SIX PILLARS
“Commitment” – the commitment from the top level to the operational level was observed during our visit as the lower staff and the strategic level gave the same answer for the quality that is to “follow the benchmark”.
“An unwavering focus on the both customers” – the organization believes that both internal and external customers are the key players in being profitable and so they never assist their stakeholders in every means to get the required output.
“Employee Involvement” – employee involvement acts as strong pillar in meeting the targets. The organization provides a linked database system through which every employee can contribute in terms of suggestions and ideas for growth and improvement.
SIX PILLARS
“Optimal use of resources” – they do understand the importance of the concept of scarce resources and thus tries to minimize the waste and get the optimal level of benefit from the raw material and other available resources.
“Treating suppliers as partners” – the output of the firm do depend on the quality of the raw material and differentiating on the basis of quality requires consistent and accurate level input with sustainable quality level and thus the organization has treated the supplier as their long term strategic alliance.
“Benchmarking” – GSK Pakistan over the period of time has developed its own standard, which includes ISO standards and their best practices.
QUALITY POLICY
QUALITY IMPROVEMENT STRATEGY
Reduce failure costs by problem solving methods and tools
Contributing in the selected prevention activities
Reduce appraisal costs in a statistically sound manner
Continuously monitoring and reinforce the prevention effort to gain desired quality improvement level.
QUALITY PLANNING
The overall planning can be summarize as the following steps
Customer needs
Forecast the future
Gap- analysis
Closing the loop holes
Alternatives Evaluation
Implementation
This document discusses quality management systems and total quality management. It introduces various quality management models and frameworks, including the objectives of quality assurance, elements of total quality management, how quality circles work, and models for achieving total quality management like the TQMEX model and Malcolm Baldrige National Quality Award criteria. The Malcolm Baldrige Award is described as the highest honor for performance excellence in the United States.
Implementing total quality management to improve facilitiesLaukik Raut
This research work aims to understand Total Quality Management concepts and evaluating the extent of TQM
implementation in Mechanical Engineering Department through student feedback survey.
In keeping with the newer demands that have been placed on the self financed educational system by the various
stakeholders, the technical educational system in particular, has been pressured to shift its focus from one in
quantitative expansion to one with emphasis on quality. Growth and survival of these institutes is fully
depending on their competitive working style, opinions of their customers/students about their performance, and
contribution to economic growth. It is being increasingly recognized that high quality of products and services
are associated with customer satisfaction and they are the key points for survival for any organization whether
educational or otherwise. Not oblivious to the need for adaptation to serve the interests of its stakeholders, in
terms of greater responsiveness, the educational system has begun to realize the significance of total quality
management (TQM) in education.
ROLE OF CORPORATE GOVERNANCE IN OPTIMISING WORKFORCE PRODUCTIVITYPeachy Essay
The current study supplies detailed analysis and evidences of corporate governance practices of Tesco and the process how effective governance can impact on the workforce productivity. In order to research on this topic in a systematic way, the researcher has divided the entire study into several interlinked parts. In the introductory chapter, the author has mentioned the primary aims and objectives, along with rationale of study to view the significance of the research in current context. Tye past studies and evidences are analysed in second chapter to structure a literature on the topic undertaken. According to theoretical evidences, corporate governance is the set of rules or principles that firms employ in organizational procedure to execute a fair and ethical trade practice. However, different factors affect the employee performance as being present in the governance policies. Tesco basically follows standard governance structure whereas there is space to widen the area of improving workforce efficiency by upgrading governance. In the methodology chapter, the author has mentioned the best possible approaches that have been employed thorough selecting right blend of research paradigms. Besides positivism, the researcher has selected deductive approach and descriptive design. The data has been collected via survey from employees and interviews with managers.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online
The study investigated the Quality Improvement Practices (QIP) of selected small medium industries (SMIs
hereafter) namely the E&E manufacturers in Malaysia. The objectives of this study are to investigate the influence of
the quality improvement practices (QIP) among Malaysian E&E manufacturers on their compliance performance.
The quality improvement level of twelve QIP; seven soft factors and five hard factors, were determined in the study.
Later, the improvement level of the QIP was compared according to the manufacturers‟ size, ownership, length of
operation, and ISO status. A quantitative research method, which involved the distribution of a set of questionnaires,
was used in the study. Another important aspect of the research is to identify relevant soft and hard factors that need
emphasis in future trainings by the QIP trainers. As the sole assessor of Product Certification compliance for the
manufacturers in Malaysia, SIRIM QAS has the data on the Malaysian manufacturers‟ compliance performances.
Based on the data, it can be concluded that Malaysian SMIs are still struggling in implementing quality improvement
practices. The data has yielded interesting findings related to the identified soft and hard factors that need further
emphasis in future trainings. The findings provided recommendations for future trainers of QIP
Relationship between Quality Management System Adoption and Organization Perf...Premier Publishers
Organizations’ implication of adopting Quality Management System (QMS) and the resistance it generates negatively affects the performance of Higher Education Institutions (HEI). In Kenya between the period 2014 and 2015, HEI had been deprived of quality through a 6% government capitation cut and 28% increase in student numbers, with a 1:500 lecturers to student ratio and a 14.3% of the 28 week, academic year time waste. Studies on the relationship between Quality Management System adoption and organization performance revealed both positive and negative results. Past studies suggest that the relationship may be affected by other factors such as quality performance, innovation performance and organization performance. The purpose of this study is to establish the relationship between Quality Management System adoption and organization performance. Guided by Contingency Theory of organization structure, a correlation research design and a population of 215, management personal was used from 11 public universities in Kenya certified by Kenya Bureau of Standards. The study adopted a census survey with response at 94.4%. Primary data was collected using questionnaires. Qualitative data was analyzed using descriptive statistics such as means, frequency counts and percentages. The study hypothesis indicated that there was no significant correlation between organization performance and Quality Management System adoption; however, an alternative hypothesis was adopted since there was a positive significant correlation between the two variables. The study recommends the universities to maintain quality management systems, or improve them to ensure that they are institutions that offer quality services.
International Journal of Engineering Research and Development (IJERD)IJERD Editor
journal publishing, how to publish research paper, Call For research paper, international journal, publishing a paper, IJERD, journal of science and technology, how to get a research paper published, publishing a paper, publishing of journal, publishing of research paper, reserach and review articles, IJERD Journal, How to publish your research paper, publish research paper, open access engineering journal, Engineering journal, Mathemetics journal, Physics journal, Chemistry journal, Computer Engineering, Computer Science journal, how to submit your paper, peer reviw journal, indexed journal, reserach and review articles, engineering journal, www.ijerd.com, research journals,
yahoo journals, bing journals, International Journal of Engineering Research and Development, google journals, hard copy of journal
The Effect of Implementing of Six Sigma Approach in Improving the Quality of ...Dr. Amarjeet Singh
The main important issue in education curriculum
currently is best quality in higher learning. The stakeholders
and the growing competitive environment has have increased
the demand for higher quality. Previously, Six Sigma has
successfully been applied in the product and service
improvement in the field of business, but still, this concept has
not yet been adopted in the higher education. This study
outlined the models that can be adopted by improving the
quality of higher learning by applying this concept. Applying
the six sigma principles, for instance, the continuous
improvement, reduction in waste, and process improvement
apply closely to the accreditation agencies and the higher
education institutions missions. The study used the
questionnaire instrument to collect the data randomly from a
sample of (357) respondents representing the general staff of
higher education institutes at Kingdom of Bahrain. It has been
established that majority of the institutions (56.7 per cent) use
six sigma model in improving quality. They invest in
communicating the quality objectives to the employees. This is
important as communicating quality objectives and the
modalities of attaining them are important to the institution.
Study recommended ensuring that there is elaboration and
well-communicated quality policy, and it is essential to be
known by all stakeholders.
The document announces Pakistan's 13th International Convention on Quality Improvement to be held on November 17-18, 2014 in Lahore, Pakistan. The convention will focus on quality leadership, reforms, and practices, and bring together key stakeholders from government, education, corporate, and other sectors to share knowledge and promote world-class quality. It encourages executives, professionals, and academics to attend and present papers on topics related to quality leadership strategies, quality reforms in various sectors, and established quality practices. The convention aims to evaluate the current state of organizations and generate knowledge to achieve excellence.
Effect of TQM Practices on Financial Performance through Innovation Performan...IRJET Journal
1) The document examines the direct and indirect effects of total quality management (TQM) practices on financial and innovation performance in Indian manufacturing companies.
2) It identifies 13 key TQM practices based on a literature review, including leadership commitment, customer focus, supplier quality management, and continuous improvement.
3) The study measures organizational performance through financial performance and innovation performance indicators. A conceptual research framework is proposed to analyze the relationships between TQM practices and these two performance measures.
Total Quality Management (TQM) uses customer feedback to continually improve products and processes. The International Organization for Standardization (ISO) provides quality management standards. Companies must pass internal and external audits to become ISO certified. Implementing TQM and ISO can improve organizational effectiveness through a focus on customer needs and internal process improvements. However, companies may face challenges with time, costs, and changing organizational culture to fully adopt these approaches.
A State-Of-Art Review Of Total Quality Management Application In Service Sectorinventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Strategy Design and Business Model Improvement in a MSME Located in District ...M. Ali Pahmi
This study aims to formulate a design for developing a new business model strategy that is expected to improve the competitiveness of the tofu MSME in cileungsi. The methodology being used is benchmarking on both MSME industries area region & formulate improvements in the process and product lines, which are made in a new strategy map and business model, finally validated by the AVAC method.
A STUDY ON EFFECTIVE IMPLEMENTATION OF TQM AMONG THE EMPLOYEES AT ARINGAR AN...IAEME Publication
Quality of product/services has become probably the most important element to keep the customers happy on a continuous basis customer’s needs and wants to keep changing. To keep pace with the changing demands of customer’s organizations have to develop a quality culture. Further, product/ service quality directly depends on the human resource quality in any organization. Large number of organization world over embrace TQM to become competitive in the ever changing business environment TQM efforts bring about changes not only in product and process quality but also in human quality.
Quality Excellence in Healthcare_PHAPI_Baguio_14sept19Reynaldo Joson
The document discusses best practices in quality and excellence in healthcare. It begins with definitions of key terms like quality, performance excellence, and best practice. It then outlines the main topics to be covered: aiming for best practices in hospitals, how to develop best practices, and examples. Specific strategies are provided for developing a comprehensive set of best practices, including leadership commitment and clear communication. The goal is for hospitals to document numerous best practices to demonstrate the highest levels of quality and performance excellence.
This document provides an overview of ISO standards and quality management systems. It discusses that ISO develops international standards to ensure products and services are safe, reliable and of good quality. The main ISO standards discussed are ISO 9000 for quality management systems and ISO 9001 which defines the requirements for a quality assurance system. It also summarizes the seven quality management principles of ISO 9000 which are customer focus, leadership, engagement, process approach, improvement, evidence-based decisions and relationship management. The benefits of establishing a quality management system and adhering to these principles are also highlighted.
This document summarizes a pilot study conducted on innovative companies in the oil and gas industry. The researchers interviewed CEOs from 6 small-to-medium sized businesses (STBORs) that provide specialized products and services to the industry. They found that STBORs face challenges from high investment needs, customer retention, and adapting to rapidly changing technological demands. Additionally, the study analyzed how changes in the industry have affected operating companies, contractors, and suppliers. It presents models of the innovation cycle for STBORs and the relationship between new technologies, field development, regulations, and cost effectiveness. The results showed that the sample companies did not clearly link innovation and quality, though they were trying to implement total quality management practices
1. Quality assurance is a dynamic process through which nurses ensure accountability for the quality of care provided and guarantee society that nursing professionals are regulating services.
2. The process of quality assurance involves setting standards, appraising actual achievement against those standards, planning improvements when gaps are identified, and taking action when quality of care is below standards.
3. Models of quality assurance include the philosophy model, American Nurses Association model, and system model, which break quality assurance into components like input, throughput, output and feedback.
4. Factors affecting quality assurance include lack of resources, personnel issues, improper maintenance, and absence of patient satisfaction surveys or nursing care records.
Effective supply chain management as a strategic advantage conducted at tss l...Projects Kart
1. The document discusses supply chain management at TSS, a cooperative society in Sirsi, India that has been operating since 1913.
2. TSS is a major player in the arecanut industry, procuring arecanut from farmers and distributing it to major domestic markets. Karnataka accounts for 46% of India's arecanut production, with Uttara Kannada contributing 11%.
3. The study aims to analyze TSS's supply chain management and understand customer expectations to help the management address any issues and better serve customers. Primary and secondary data will be collected through questionnaires and existing reports.
Effectiveness of iso 90012008 certification on service deliveryAlexander Decker
This document discusses a study on the effectiveness of ISO 9001:2008 certification on service delivery in public universities in Kenya. It begins with an abstract that summarizes the study's objectives to assess how ISO certification affects adaptability to changing market needs, teaching facilities improvement, curricular development, and streamlining of processes and their influence on universities' service delivery.
The introduction provides background on the growth of universities in Kenya and discusses previous research on the benefits of ISO certification. It describes the study's objectives and conceptual framework analyzing the relationship between ISO certification and service delivery.
The literature review discusses theories relevant to curriculum development, teaching facilities improvement, adapting to changing markets, and streamlining processes. The methodology section describes the study
Malcom Baldrige National Quality Award (MBNQA) Healthcare Industrydaffadaffa
This study analyzed data from healthcare organizations that applied for the Malcolm Baldrige National Quality Award (MBNQA) to determine factors contributing to excellence. It compared 34 award recipients to 153 competitors based on process of care, patient experience, and outcomes of care metrics. Baldrige recipients provided equal or better care while offering a better patient experience. The study found that use of the MBNQA criteria framework helps align organizational strategies and systems to create high performance. A second study used data mining techniques on MBNQA application data to identify differences between award qualified and non-qualified organizations and determine the highest contributing criteria categories for success.
Quality improvement plan notepages slideshareKim Deppe
This quality improvement plan aims to implement evidence-based guidelines for addressing childhood overweight and obesity in primary care. The plan involves collecting data on BMI measurement, diagnosis coding, and treatment to evaluate current practice and monitor improvements. A multidisciplinary team including healthcare providers, patients, insurers, and others will work together using the PDCA cycle of planning, doing, checking, and acting on small tests of change. The goal is to apply guidelines through documenting BMI, using correct codes, and care plans to ultimately improve BMI and health outcomes for overweight and obese children.
This document provides an outline for a lecture on organizational performance. It begins with definitions of organizational performance and performance excellence. It describes the healthcare criteria for performance excellence framework, which includes 6 categories: leadership, strategic planning, customer focus, measurement/analysis/knowledge management, workforce focus, and operations focus. It outlines 6 steps to improve organizational performance in healthcare organizations, including integrating performance improvement into strategic objectives and using analytics to identify opportunities. Principles for process improvement include managing processes, using the right data, and engaging clinicians. Strategies to improve performance include becoming a learning organization and focusing on knowledge creation, transfer of training, and relationship between learning and training. The role of managers is to communicate goals and expectations to drive performance.
Quality Management System in Operations of Companies: A Case Study of North B...inventionjournals
The study was exploratory in nature and was conducted on the companies with ISO 9001 standard certification, situated at different parts of North Bengal (northern part of West Bengal, India). The study is aimed to assess ISO 9001 Quality Management System's (QMS) awareness level, types of companies opting it, causes for seeking certification, understanding the roles and responsibilities of the management of the companies, certifying bodies, consultants, employees of the companies, customers requirements, recognize difficulties, challenges and issues in implementation, advantages received and future prospects. The study illustrates that ISO 9001 Quality Management System is helpful in enhancing organizational performance. The companies experience benefits after its implementation. It helps in improvement of customer needs, satisfaction and demands, better documentation and improvement in the efficiency of the quality system. The study further shows that the effective implementation of QMS is facing difficulties due to some barriers like no serious involvement of top management in the process, lack of participant’s positive perception and lack of skilled personnel. It also appears from the study that significance of QMS is diminishing slowly due to its paperobsessed practice.
Introduction to Continous Quality ImprovementGina Ingrouille
This document provides an agenda and overview for a training on continuous quality improvement. The training will cover topics such as what accreditation and CQI are, why they are important, how to engage in the PDCA model of change, using policies and procedures, and reviewing health and community service standards. Participants will have exercises to practice applying CQI concepts and evaluating their organization's processes. They will also learn how to find information in policies and procedures. The goal is to help organizations demonstrate CQI and prepare for accreditation.
Dokumen tersebut membahas tentang akreditasi dan mutu layanan kesehatan. Akreditasi didefinisikan sebagai pengakuan resmi dari pemerintah bahwa suatu rumah sakit telah memenuhi standar pelayanan yang ditentukan. Sedangkan mutu meliputi kepatuhan terhadap persyaratan, memenuhi kebutuhan konsumen, dan proses perbaikan berkelanjutan. Dokumen ini juga menjelaskan prinsip-prinsip manajemen mutu menurut Dr
Consulting & training for Iso 17025 by Netpeckers ConsultingIskcon Ahmedabad
This 25 minute presentation by Netpeckers Consulting discusses the advantages and importance of implementing ISO 17025. The presentation covers why laboratories should seek ISO 17025 certification and the benefits it provides, such as improved management and testing practices. Netpeckers Consulting is an ISO 9001:2000 compliant organization that provides consulting services and can be contacted with any additional questions about ISO 17025 certification.
La huerta escolar se estableció para motivar a los estudiantes y complementar las actividades pedagógicas. Se preparó y limpió el terreno en la vereda El Cascajal, que tiene un clima templado. La huerta apoya el programa de almuerzo escolar, fomenta la participación de los estudiantes y refuerza el aprendizaje en diferentes áreas. Los niños disfrutan las actividades al aire libre y aprenden de forma vivencial a través de la participación activa en las labores de la huerta.
International Journal of Engineering Research and Development (IJERD)IJERD Editor
journal publishing, how to publish research paper, Call For research paper, international journal, publishing a paper, IJERD, journal of science and technology, how to get a research paper published, publishing a paper, publishing of journal, publishing of research paper, reserach and review articles, IJERD Journal, How to publish your research paper, publish research paper, open access engineering journal, Engineering journal, Mathemetics journal, Physics journal, Chemistry journal, Computer Engineering, Computer Science journal, how to submit your paper, peer reviw journal, indexed journal, reserach and review articles, engineering journal, www.ijerd.com, research journals,
yahoo journals, bing journals, International Journal of Engineering Research and Development, google journals, hard copy of journal
The Effect of Implementing of Six Sigma Approach in Improving the Quality of ...Dr. Amarjeet Singh
The main important issue in education curriculum
currently is best quality in higher learning. The stakeholders
and the growing competitive environment has have increased
the demand for higher quality. Previously, Six Sigma has
successfully been applied in the product and service
improvement in the field of business, but still, this concept has
not yet been adopted in the higher education. This study
outlined the models that can be adopted by improving the
quality of higher learning by applying this concept. Applying
the six sigma principles, for instance, the continuous
improvement, reduction in waste, and process improvement
apply closely to the accreditation agencies and the higher
education institutions missions. The study used the
questionnaire instrument to collect the data randomly from a
sample of (357) respondents representing the general staff of
higher education institutes at Kingdom of Bahrain. It has been
established that majority of the institutions (56.7 per cent) use
six sigma model in improving quality. They invest in
communicating the quality objectives to the employees. This is
important as communicating quality objectives and the
modalities of attaining them are important to the institution.
Study recommended ensuring that there is elaboration and
well-communicated quality policy, and it is essential to be
known by all stakeholders.
The document announces Pakistan's 13th International Convention on Quality Improvement to be held on November 17-18, 2014 in Lahore, Pakistan. The convention will focus on quality leadership, reforms, and practices, and bring together key stakeholders from government, education, corporate, and other sectors to share knowledge and promote world-class quality. It encourages executives, professionals, and academics to attend and present papers on topics related to quality leadership strategies, quality reforms in various sectors, and established quality practices. The convention aims to evaluate the current state of organizations and generate knowledge to achieve excellence.
Effect of TQM Practices on Financial Performance through Innovation Performan...IRJET Journal
1) The document examines the direct and indirect effects of total quality management (TQM) practices on financial and innovation performance in Indian manufacturing companies.
2) It identifies 13 key TQM practices based on a literature review, including leadership commitment, customer focus, supplier quality management, and continuous improvement.
3) The study measures organizational performance through financial performance and innovation performance indicators. A conceptual research framework is proposed to analyze the relationships between TQM practices and these two performance measures.
Total Quality Management (TQM) uses customer feedback to continually improve products and processes. The International Organization for Standardization (ISO) provides quality management standards. Companies must pass internal and external audits to become ISO certified. Implementing TQM and ISO can improve organizational effectiveness through a focus on customer needs and internal process improvements. However, companies may face challenges with time, costs, and changing organizational culture to fully adopt these approaches.
A State-Of-Art Review Of Total Quality Management Application In Service Sectorinventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
Strategy Design and Business Model Improvement in a MSME Located in District ...M. Ali Pahmi
This study aims to formulate a design for developing a new business model strategy that is expected to improve the competitiveness of the tofu MSME in cileungsi. The methodology being used is benchmarking on both MSME industries area region & formulate improvements in the process and product lines, which are made in a new strategy map and business model, finally validated by the AVAC method.
A STUDY ON EFFECTIVE IMPLEMENTATION OF TQM AMONG THE EMPLOYEES AT ARINGAR AN...IAEME Publication
Quality of product/services has become probably the most important element to keep the customers happy on a continuous basis customer’s needs and wants to keep changing. To keep pace with the changing demands of customer’s organizations have to develop a quality culture. Further, product/ service quality directly depends on the human resource quality in any organization. Large number of organization world over embrace TQM to become competitive in the ever changing business environment TQM efforts bring about changes not only in product and process quality but also in human quality.
Quality Excellence in Healthcare_PHAPI_Baguio_14sept19Reynaldo Joson
The document discusses best practices in quality and excellence in healthcare. It begins with definitions of key terms like quality, performance excellence, and best practice. It then outlines the main topics to be covered: aiming for best practices in hospitals, how to develop best practices, and examples. Specific strategies are provided for developing a comprehensive set of best practices, including leadership commitment and clear communication. The goal is for hospitals to document numerous best practices to demonstrate the highest levels of quality and performance excellence.
This document provides an overview of ISO standards and quality management systems. It discusses that ISO develops international standards to ensure products and services are safe, reliable and of good quality. The main ISO standards discussed are ISO 9000 for quality management systems and ISO 9001 which defines the requirements for a quality assurance system. It also summarizes the seven quality management principles of ISO 9000 which are customer focus, leadership, engagement, process approach, improvement, evidence-based decisions and relationship management. The benefits of establishing a quality management system and adhering to these principles are also highlighted.
This document summarizes a pilot study conducted on innovative companies in the oil and gas industry. The researchers interviewed CEOs from 6 small-to-medium sized businesses (STBORs) that provide specialized products and services to the industry. They found that STBORs face challenges from high investment needs, customer retention, and adapting to rapidly changing technological demands. Additionally, the study analyzed how changes in the industry have affected operating companies, contractors, and suppliers. It presents models of the innovation cycle for STBORs and the relationship between new technologies, field development, regulations, and cost effectiveness. The results showed that the sample companies did not clearly link innovation and quality, though they were trying to implement total quality management practices
1. Quality assurance is a dynamic process through which nurses ensure accountability for the quality of care provided and guarantee society that nursing professionals are regulating services.
2. The process of quality assurance involves setting standards, appraising actual achievement against those standards, planning improvements when gaps are identified, and taking action when quality of care is below standards.
3. Models of quality assurance include the philosophy model, American Nurses Association model, and system model, which break quality assurance into components like input, throughput, output and feedback.
4. Factors affecting quality assurance include lack of resources, personnel issues, improper maintenance, and absence of patient satisfaction surveys or nursing care records.
Effective supply chain management as a strategic advantage conducted at tss l...Projects Kart
1. The document discusses supply chain management at TSS, a cooperative society in Sirsi, India that has been operating since 1913.
2. TSS is a major player in the arecanut industry, procuring arecanut from farmers and distributing it to major domestic markets. Karnataka accounts for 46% of India's arecanut production, with Uttara Kannada contributing 11%.
3. The study aims to analyze TSS's supply chain management and understand customer expectations to help the management address any issues and better serve customers. Primary and secondary data will be collected through questionnaires and existing reports.
Effectiveness of iso 90012008 certification on service deliveryAlexander Decker
This document discusses a study on the effectiveness of ISO 9001:2008 certification on service delivery in public universities in Kenya. It begins with an abstract that summarizes the study's objectives to assess how ISO certification affects adaptability to changing market needs, teaching facilities improvement, curricular development, and streamlining of processes and their influence on universities' service delivery.
The introduction provides background on the growth of universities in Kenya and discusses previous research on the benefits of ISO certification. It describes the study's objectives and conceptual framework analyzing the relationship between ISO certification and service delivery.
The literature review discusses theories relevant to curriculum development, teaching facilities improvement, adapting to changing markets, and streamlining processes. The methodology section describes the study
Malcom Baldrige National Quality Award (MBNQA) Healthcare Industrydaffadaffa
This study analyzed data from healthcare organizations that applied for the Malcolm Baldrige National Quality Award (MBNQA) to determine factors contributing to excellence. It compared 34 award recipients to 153 competitors based on process of care, patient experience, and outcomes of care metrics. Baldrige recipients provided equal or better care while offering a better patient experience. The study found that use of the MBNQA criteria framework helps align organizational strategies and systems to create high performance. A second study used data mining techniques on MBNQA application data to identify differences between award qualified and non-qualified organizations and determine the highest contributing criteria categories for success.
Quality improvement plan notepages slideshareKim Deppe
This quality improvement plan aims to implement evidence-based guidelines for addressing childhood overweight and obesity in primary care. The plan involves collecting data on BMI measurement, diagnosis coding, and treatment to evaluate current practice and monitor improvements. A multidisciplinary team including healthcare providers, patients, insurers, and others will work together using the PDCA cycle of planning, doing, checking, and acting on small tests of change. The goal is to apply guidelines through documenting BMI, using correct codes, and care plans to ultimately improve BMI and health outcomes for overweight and obese children.
This document provides an outline for a lecture on organizational performance. It begins with definitions of organizational performance and performance excellence. It describes the healthcare criteria for performance excellence framework, which includes 6 categories: leadership, strategic planning, customer focus, measurement/analysis/knowledge management, workforce focus, and operations focus. It outlines 6 steps to improve organizational performance in healthcare organizations, including integrating performance improvement into strategic objectives and using analytics to identify opportunities. Principles for process improvement include managing processes, using the right data, and engaging clinicians. Strategies to improve performance include becoming a learning organization and focusing on knowledge creation, transfer of training, and relationship between learning and training. The role of managers is to communicate goals and expectations to drive performance.
Quality Management System in Operations of Companies: A Case Study of North B...inventionjournals
The study was exploratory in nature and was conducted on the companies with ISO 9001 standard certification, situated at different parts of North Bengal (northern part of West Bengal, India). The study is aimed to assess ISO 9001 Quality Management System's (QMS) awareness level, types of companies opting it, causes for seeking certification, understanding the roles and responsibilities of the management of the companies, certifying bodies, consultants, employees of the companies, customers requirements, recognize difficulties, challenges and issues in implementation, advantages received and future prospects. The study illustrates that ISO 9001 Quality Management System is helpful in enhancing organizational performance. The companies experience benefits after its implementation. It helps in improvement of customer needs, satisfaction and demands, better documentation and improvement in the efficiency of the quality system. The study further shows that the effective implementation of QMS is facing difficulties due to some barriers like no serious involvement of top management in the process, lack of participant’s positive perception and lack of skilled personnel. It also appears from the study that significance of QMS is diminishing slowly due to its paperobsessed practice.
Introduction to Continous Quality ImprovementGina Ingrouille
This document provides an agenda and overview for a training on continuous quality improvement. The training will cover topics such as what accreditation and CQI are, why they are important, how to engage in the PDCA model of change, using policies and procedures, and reviewing health and community service standards. Participants will have exercises to practice applying CQI concepts and evaluating their organization's processes. They will also learn how to find information in policies and procedures. The goal is to help organizations demonstrate CQI and prepare for accreditation.
Dokumen tersebut membahas tentang akreditasi dan mutu layanan kesehatan. Akreditasi didefinisikan sebagai pengakuan resmi dari pemerintah bahwa suatu rumah sakit telah memenuhi standar pelayanan yang ditentukan. Sedangkan mutu meliputi kepatuhan terhadap persyaratan, memenuhi kebutuhan konsumen, dan proses perbaikan berkelanjutan. Dokumen ini juga menjelaskan prinsip-prinsip manajemen mutu menurut Dr
Consulting & training for Iso 17025 by Netpeckers ConsultingIskcon Ahmedabad
This 25 minute presentation by Netpeckers Consulting discusses the advantages and importance of implementing ISO 17025. The presentation covers why laboratories should seek ISO 17025 certification and the benefits it provides, such as improved management and testing practices. Netpeckers Consulting is an ISO 9001:2000 compliant organization that provides consulting services and can be contacted with any additional questions about ISO 17025 certification.
La huerta escolar se estableció para motivar a los estudiantes y complementar las actividades pedagógicas. Se preparó y limpió el terreno en la vereda El Cascajal, que tiene un clima templado. La huerta apoya el programa de almuerzo escolar, fomenta la participación de los estudiantes y refuerza el aprendizaje en diferentes áreas. Los niños disfrutan las actividades al aire libre y aprenden de forma vivencial a través de la participación activa en las labores de la huerta.
Beberapa faktor mempengaruhi penggunaan strategi pembelajaran bahasa, termasuk umur, motivasi, jantina, latar belakang sosio-ekonomi, dan tempoh pembelajaran. Pelajar dewasa dan bermotivasi tinggi cenderung menggunakan lebih banyak strategi. Latar belakang keluarga dan pendidikan ibu bapa juga berpengaruh terhadap strategi yang digunakan. Semakin lama tempoh pembelajaran, semakin banyak strategi yang diter
The document is a scanned image of a receipt from a restaurant called "The Coffee Bean & Tea Leaf" dated January 15, 2023. It lists items purchased including a latte, chai tea latte and banana bread for a total of $15.45. The receipt includes a thank you message and reminds customers that they can earn rewards by joining the loyalty program.
El documento describe la creación de una base de datos para la Revista Colombiana de Cardiología. La base de datos contiene información sobre los 1,234 artículos publicados en la revista desde 1985 hasta 2012. Algunos hallazgos clave incluyen que la mayoría de los artículos son de origen colombiano, con Bogotá como la ciudad con más publicaciones. Los temas más comunes son cardiología clínica, hemodinámica e intervencionismo cardiovascular. La base de datos proporcionará información valiosa para mejorar la calidad de la revista.
Acute cholangitis is an infection of the bile ducts caused by obstruction and bacterial overgrowth. It presents with fever, jaundice, and right upper quadrant pain (Charcot's triad). Obstruction leads to increased pressure and bacterial growth in the bile ducts. Diagnosis involves blood tests, imaging like ultrasound or CT, and testing bile if drained. Treatment is antibiotics, hydration, and relieving obstruction endoscopically or surgically. Antibiotics are continued until obstruction is fully resolved to prevent recurrence.
Serah terima pasien baru dilakukan untuk menerima pasien dari ruangan lain dengan mencatat nama pasien, diagnosis medis, asal ruangan, daftar obat dan alat yang diterima, data pemeriksaan penunjang, serta catatan khusus.
Lembar discharge planning berisi informasi pasien seperti nama, diagnosa, aturan diet, obat yang harus dikonsumsi, jadwal kontrol, dan keadaan pasien saat pulang dari rumah sakit seperti sembuh, pulang paksa, atau meninggal. Dokumen ini digunakan untuk merencanakan pelepasan pasien dari rumah sakit.
Dokumen ini membahas tentang kerja sama dan tim dalam manajemen laboratorium. Kerja sama memungkinkan individu dan kelompok untuk bekerja bersama dalam mencapai tujuan bersama secara lebih produktif, efektif, dan efisien. Membentuk tim yang efektif mensyaratkan adanya tujuan yang sama, antusiasme tinggi, dan pembagian peran yang jelas. Tujuan utama dari kerja sama tim adalah untuk menyelesaikan tug
Dokumen ini membahas orientasi dan edukasi karyawan internal di rumah sakit. Tujuannya adalah meningkatkan pemahaman dan keterampilan karyawan akan tugas baru, prosedur operasi standar, dan teknologi kesehatan baru. Prosedurnya meliputi pengiriman surat tugas mutasi, pelaksanaan orientasi mengenai tugas, aturan, peralatan baru, dan evaluasi pasca orientasi. Dokumen ini berlaku untuk seluruh divisi dan unit di rumah sak
The document provides an overview of quality standards and frameworks that can help Pakistani organizations improve, such as the Deming Prize, EFQM Excellence Model, and Malcolm Baldridge National Quality Award. It then describes elements that could form the framework for a proposed Pakistan Quality Award, including leadership, engagement of people, relationship management, process management, monitoring and analysis, people results, customer results, corporate social responsibility, and outcomes. The frameworks emphasize the importance of leadership, strategy, people engagement, relationships, processes, measurement and analysis, and results. Implementing such a quality award framework could help Pakistani organizations achieve their goals and improve competitiveness.
1) The study examined the relationship between total quality management (TQM) practices and firm performance. It hypothesized that various TQM factors such as leadership, knowledge management, and customer focus would be positively related to performance outcomes.
2) The results found that TQM practices overall improve firm performance across operational, customer, and financial measures. Different TQM factors significantly impacted different performance dimensions.
3) The study provides implications for managers on implementing TQM to improve sustainability and guidance on addressing barriers to effective TQM practices. It also highlights limitations around subjective performance measures and potential response bias.
The document discusses quality management approaches for Industry 4.0. It begins by introducing ISO 9000 and Total Quality Management (TQM) as two important approaches and compares their key aspects. It then discusses how Industry 4.0 is transforming manufacturing through technologies like cyber-physical systems, IoT, cloud computing and advanced analytics. Finally, it explains how Industry 4.0 aligns well with the principles of TQM by enabling real-time process optimization, predictive maintenance, transparent processes and more continuous improvement.
Total Quality Management (TQM) is a management approach focused on customer satisfaction through continual improvement involving all employees. It uses strategies like process-centered thinking, fact-based decision making, and strategic planning to integrate quality into the organization's culture. The primary elements of TQM include having a customer focus, total employee involvement, a process-centered view, an integrated system, and a strategic and systematic approach to continual improvement. Organizations can implement TQM using approaches like focusing on key elements, following quality gurus, modeling successful organizations, adopting Japanese quality methods, or using quality award criteria.
The document provides information about a postgraduate diploma in project management offered through a partnership between AUB Continuing Education Center and CMCS Lebanon. The diploma aims to meet the growing demand for skilled project managers in the MENA region. The curriculum covers project, program, portfolio, and risk management taught by experienced practitioners. Courses are delivered once a month for three days similar to executive MBA programs. The diploma also provides opportunities to apply for several international certifications. The document lists instructor profiles and provides contact information for the program.
This document summarizes an applied research paper about implementing a quality management system to improve the quality of education. The paper aims to analyze the root causes of poor quality and recommend solutions. A survey was conducted that found the root cause was a lack of standardized business processes. The objectives are to standardize processes according to ISO, measure performance, manage time and costs more effectively. The recommended solution is to implement a quality management system certified to ISO 9001 and use Six Sigma and Theory of Constraints methodologies. Implementing these changes would improve business operations and thereby improve the quality of education.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
This document discusses total quality management (TQM) and its application in library and information sectors. It provides definitions and principles of TQM, as well as common tools and techniques used, such as check sheets, cause-and-effect diagrams, Pareto charts, flow charts, and the PDCA cycle. The document outlines benefits of implementing TQM, such as improved products/services, decreased defects, increased productivity, and competitive advantages. Overall, the document presents TQM as a comprehensive management approach for continuous quality improvement and achieving long-term success through customer satisfaction.
This document discusses 4 keys to the future of auditing: quality, innovation, talent, and relevance. It outlines challenges currently facing the audit profession, such as a focus on inspection over prevention and a "same as last year" mentality. The document advocates developing a "first time right" mindset through continuous learning and leadership. Real-time review technology and a culture prioritizing quality over quotas are presented as ways to transform audits for the future.
This document outlines the key aspects of a course on Total Quality Management (TQM). It discusses the course objectives, which are to understand TQM concepts and principles, apply statistical quality control, understand ISO certification, and apply quality concepts to maximize customer satisfaction. The document then describes the course outcomes, which are to understand TQM, illustrate TQM principles, solve quality problems using statistical process control, understand quality methodologies, and illustrate quality systems features. It proceeds to outline the topics that will be covered in each unit of the course.
The document summarizes a presentation on using the internationally recognized Investors in People (IiP) business quality standard to improve teaching and learning in higher education. The presentation discusses how IiP can help leaders and managers become more effective and improve teaching quality by focusing on people development. Case studies of three UK universities show how implementing IiP aligned with and demonstrated improvements in governance, student learning, staff support, and quality of provision. The presentation concludes that effectively managing people through standards like IiP can transfer knowledge and benefits to all areas of a university.
Total Quality Management (TQM) is an approach to managing an organization that aims to continuously improve processes and satisfy customers. It involves commitment from leadership and all employees. TQM focuses on meeting customer needs, process improvement, defect prevention, and continuous learning. Key aspects include quality assurance standards, quality improvement teams, benchmarking, and statistical process control. The goal is to plan, provide inputs, operate processes, evaluate outputs, examine performance, and modify processes through continuous improvement.
KM: Improving and Sustaining Quality - Some Opportunities and Challenges of I...Dr. Helen Paige
The document discusses the opportunities and challenges of implementing ISO 9001:2015 for quality management. Some key challenges include lack of top management commitment, employee resistance to change, and insufficient resources. Two crucial factors for successful implementation are top management involvement and effectively engaging employees. While standards can benefit businesses by improving quality, consistency and compliance, they also require organizational knowledge management. The new ISO 9001:2015 standard emphasizes determining, developing and evaluating organizational knowledge. Quality management practices like continuous improvement, statistical quality control and customer satisfaction management can enable knowledge creation within organizations.
International Journal of Business and Management Invention (IJBMI)inventionjournals
International Journal of Business and Management Invention (IJBMI) is an international journal intended for professionals and researchers in all fields of Business and Management. IJBMI publishes research articles and reviews within the whole field Business and Management, new teaching methods, assessment, validation and the impact of new technologies and it will continue to provide information on the latest trends and developments in this ever-expanding subject. The publications of papers are selected through double peer reviewed to ensure originality, relevance, and readability. The articles published in our journal can be accessed online.
This document outlines a quality program from Aesculapius Healthcare Consultants for the AGPMPN. It includes workshops to develop healthcare professionals in quality management and patient safety. Hospitals will go through an individual empowerment program to assess safety culture, implement safety plans, and integrate teamwork principles. Hospitals will be peer reviewed using a Hospital Quality Index to rate leadership, management, safety, and other areas. The program aims to build capacity for transformation across AGPMPN members and influence healthcare in Nigeria by developing new standards for peer monitoring and performance management.
1.introduction to quality & total quality managementHakeem-Ur- Rehman
This document provides an overview of Total Quality Management (TQM). It defines TQM as a system approach for continuous improvement involving all employees to fully meet customer needs and requirements, resulting in high quality products and services. The key aspects of TQM covered are:
- TQM philosophy is "do the right things right the first time, every time" and involves all parts of an organization.
- Customers determine quality and their needs go beyond expected to include stated and latent needs.
- TQM requires a cultural change where responsibility is pushed down and roles shift to coaching. It uses a continuous improvement cycle of plan, do, check, act.
- TQM evolved from quality control and inspection
IRJET- Total Quality Management and Organizational PerformanceIRJET Journal
This document discusses the relationship between Total Quality Management (TQM) practices and organizational performance. It first defines TQM as a continuous process of improving quality, reducing defects, and satisfying customer demands. It then outlines key elements of TQM like focusing on customers, employee involvement, and using a strategic, systematic approach. The document also discusses how organizational performance encompasses actual outputs compared to intended goals. Finally, it concludes that implementing TQM initiatives like quality processes can enhance customer satisfaction and product/service quality, thereby improving organizational performance.
This document contains an assignment for a Project Quality Management course. It includes 6 questions related to quality management terms, traditional vs contemporary quality assurance methods, project management standards and frameworks, benefits of quality metrics, barriers to project quality improvement, SIPOC (Suppliers, Inputs, Process, Outputs, Customers) tool, and Statistical Process Control. Students are instructed to answer each question in 300-400 words. It also provides contact information to obtain solved assignments for Rs. 125 each.
This document provides an overview of Total Quality Management (TQM) and some of its key concepts. It discusses that TQM is a management philosophy focused on continuously improving processes and exceeding customer expectations. The document outlines some of the basic concepts of TQM including top management commitment, customer satisfaction, employee involvement, continuous process improvement, and performance measures. It also discusses tools used in TQM like quality improvement teams, benchmarking, and statistical process control.
The document discusses integrating ISO (International Organization for Standardization) and process improvement (PI) through a Healthcare Improvement Model. The model aims to help healthcare systems continuously improve processes, policies, and patient care while reducing costs. It establishes five tiers from the system level down to individual facilities. By combining ISO's standardization approach and PI's focus on identifying and addressing issues, the model intends to promote continuous quality improvement throughout a healthcare organization.
Similar to Presentasi: MBNQA & 3 Supporting Publications - S3 TIBS (20)
This document provides information about adjective clauses in English, including their functions and usage. It explains that adjective clauses are used to combine two sentences by explaining a noun. The document demonstrates examples of adjective clauses using who, which, that and whom, and shows how the clause should always come after the word it is modifying. It also includes a practice section with five sentences to combine using adjective clauses.
This document provides examples and definitions of different types of context clues that can be used to determine the meaning of unfamiliar words. It discusses 9 different types of context clues including definition, explanation, restatement, example, punctuation, contrast, and cause and effect. Examples are provided to illustrate how to use context clues from a sentence to infer the meaning of underlined words. The document also includes practice questions where the reader must use context clues to determine the meaning of underlined words.
The document discusses causative verbs in English and provides examples of their usage. It explains that "make" is used to command strongly, "have" is used to ask, and "get" is used to persuade weakly. Examples are given showing the agent using each verb, as well as examples without an agent using "have" and "get" followed by an object and past participle verb. A practice section then provides sentences to fill in the blanks with causative verbs.
This document provides examples and explanations of the present perfect and past simple tenses in English. It begins with examples of sentences using the present perfect tense structure of subject + have/has + past participle. It then provides explanations of how the present perfect tense is used to describe unfinished past actions, past actions with present results, or indefinite time frames. It contrasts these uses with those of the past simple tense, such as finished past actions or those located within definite time frames. The document continues with exercises asking the reader to identify the correct tense to use in different sentence structures and contexts. It concludes by asking the reader to identify which tense is required in several example sentences.
This document provides examples of comparative and superlative adjectives in English and lists adjectives categorized by the number of syllables. It explains that one-syllable adjectives form the comparative with "-er" and superlative with "-est", two-syllable adjectives with "more" and "most", and irregular adjectives like "bad" and "good" have unique comparatives and superlatives. It also includes a list of 24 adjectives.
This document provides an overview of question words in English and their functions. It discusses basic question words like what, who, where, when, why, and how. It then expands on more specific question words like which, whose, what time, how old, how much, how long, how far. The document concludes with a practice section where the reader must fill in the correct question word for each sentence. The purpose is to teach English language learners about different question words and how to use them properly.
This document discusses paradigms and professionals in sustainable development philosophy. It covers changes in thinking from science to systems approaches, the demise of narrow scientism in favor of holism, and a range of systems approaches to problem solving like soft systems methods, learning organizations, participatory rural appraisal, and logical frameworks. Emerging premises for sustainable development include using sustainability as a measure of system wholeness, acknowledging stakeholder subjectivity, and developing participatory tools to further thinking and modeling.
This document provides information about the simple past and present perfect tenses in English. It explains that the simple past is used for finished past actions and uses time markers like yesterday, while the present perfect is used for unfinished past actions and uses time markers like for or since. It then provides examples of sentences using each tense and has the reader practice identifying whether example sentences are using the tenses correctly.
This document provides information about the difference between using the present simple and present continuous tenses in English. It explains that the present continuous is used to describe actions happening at the time of speaking, as well as temporary situations, while the present simple is used for habitual or routine actions, permanent situations, and general truths. It provides examples of verbs commonly used with each tense and exercises for learners to practice distinguishing between them.
Must, Mustn't and Don't / Doesn't Have toWasi Widayadi
This document contains examples and explanations of the use of modal verbs "must", "had to", "mustn't", and "don't/doesn't have to". It provides functions and contexts for each modal verb, including obligation, prohibition, and absence of obligation. Users are then given exercises to choose the correct modal verb based on contexts like time frames and scenarios. The document aims to teach English modal verbs related to obligation and prohibition.
Conditional Clauses - English for Tourism 2 & 4Wasi Widayadi
This document provides examples and explanations of conditional clauses in English. It discusses two types of conditional clauses - conditional clauses referring to real or possible present/future situations, and conditional clauses referring to unreal or imaginary past/present situations. The document gives the structures for each type and provides practice exercises for learners to complete conditional clauses based on prompts or their own ideas.
This document discusses the differences between using "going to" and "will" to express future actions, as well as the differences between the present continuous and simple present tenses. It provides examples of sentences using each construction and asks readers to choose the correct form based on whether the future action is planned or instantaneous for "going to" vs "will", and whether an action is scheduled or a habitual activity for the present continuous vs simple present. It aims to help readers properly select between these similar but distinct constructions.
Tugas 2: Perbedaan Quality Assurance Dengan Quality Control - S3 TIBSWasi Widayadi
QA berfokus pada pencegahan masalah kualitas dengan menetapkan sistem manajemen kualitas yang baik dan audit berkala, sedangkan QC berfokus pada identifikasi dan perbaikan masalah kualitas pada produk akhir untuk memenuhi persyaratan konsumen. Perbedaan utama antara QA dan QC adalah QA bersifat proaktif dengan menjamin proses pembuatan produk sesuai standar, sedangkan QC bersifat reaktif dengan menemukan dan memperba
This document discusses passive voice in English grammar. It begins by explaining the different tenses that can be used to form passive sentences, such as simple present, past, modals, and present perfect. It then provides examples of changing active sentences to passive sentences in different tenses. Finally, it gives a practice activity where the reader must identify whether sample sentences are active or passive and specify the tense. The overall document focuses on teaching the structure and formation of passive voice sentences in English.
How MJ Global Leads the Packaging Industry.pdfMJ Global
MJ Global's success in staying ahead of the curve in the packaging industry is a testament to its dedication to innovation, sustainability, and customer-centricity. By embracing technological advancements, leading in eco-friendly solutions, collaborating with industry leaders, and adapting to evolving consumer preferences, MJ Global continues to set new standards in the packaging sector.
Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
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Industrial Tech SW: Category Renewal and CreationChristian Dahlen
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1. MALCOM BALDRIGE
NATIONAL QUALITY
AWARD:
Finding The Biggest Contribution
and Reaching Excellence in
Healthcare Industry
Agus Ahyar, Ridwan Mahmudi, Wasi Widayadi
Prof Ir. Syamsir Abduh, MM, PhD
Manajemen Kualitas & Standar Mutu
S3 Manajemen Strategis - Trisakti International Business School
Nilai 100
2. MNBQA : a Quest to excellence
Malcom Baldridge National Quality Award
1987
Up to..
2000
Now…
Stimulant
Promoting TQM
Culture
L E G A C Y
The Baldrige Program is the only public-private partnership and Presidential award and education program dedicated to improving U.S. organizations
3. 0
200
400
600
800
1000
1200
1400
1600
1800
1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014
MBNQA APLICANTS
0
20
40
60
80
100
120
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
Annual Cumulative
The Baldrige Award was established by Congress in 1987 and is not given for specific products or services. Since
the first group was recognized in 1988, 105 awards have been presented to 99 organizations (including six repeat
winners).
4. Is Baldrige the same as ISO?
• The purpose, content, and focus of the Baldrige Criteria for Performance Excellence and ISO 9001
and 9004:2009 registration and guidance are very different.
• The Baldrige Criteria provide an integrated, results-oriented framework for designing, implementing, and
assessing all operations of an organization. In addition, the Baldrige Criteria include a strong customer,
workforce, and future focus.
• ISO 9001 is a standard used in implementing a compliance and improvement system and assessing
conformity in organization-selected operations.
MBNQA VS ISO ???
5. In "Better Than ISO? How Baldrige Benefits Manufacturers,"
Dr. Luis Calingo, current president of Woodbury University, said :
“ Manufacturers are continually bombarded with tools and certification systems. . . . The Baldrige framework, on the other hand,
focuses on the entire organization as a system of purpose, processes, and outcomes. My suggestion to manufacturers is to pursue those
certifications under the umbrella of performance excellence [using the Baldrige framework] so as to avoid the dangers of sub-
optimization. . . . Baldrige is about the pursuit of excellence, and isn’t that the goal of every CEO? If CEOs really understand Baldrige,
they will see it as a natural part of what they would love to do anyway. “
In "Baldrige and ISO QMS: A Complementary Relationship,"
Ron Schulingkamp, professor in the College of Business of Loyola University in New Orleans, said
“ If you fully implement the ISO 9001 QMS, you may be getting at less than half of what Baldrige asks about. . . . The Baldrige
framework provides a holistic, systems-based business model that builds alignment across the organization by making connections
between and reinforcing organizational systems, processes, strategy, and results. . . . The Baldrige framework is like the blueprint of a
building, with ISO used for specific systems within the building such as electrical and air conditioning systems “
MBNQA VS ISO ???
6. INDUSTRI
Bisnis manufaktur
Bisnis jasa
Bisnis kecil
Organisasi pendidikan
Organisasi kesehatan
Organisasi nir-laba
7. FOKUS
Nilai & Konsep (Values & Concept)
Proses (Process)
Hasil (Result)
Keterkaitan (Linkage)
Perbaikan (Improvement)
8. NILAI & KONSEP
1. Systems perspective 7.Managing for innovation
2. Visionary leadership 8. Management by fact
3. Customer-focused excellence 9. Societal responsibility
4. Valuing people 10. Ethics and transparency
5. Organizational learning and agility 11. Delivering value and results
6. Focus on success
9. PROSES & HASIL
Fokus Kriteria Dimensi Penilaian
Proses Leadership ADLI :
• Approach,
• Deployment,
• Learning,
• Integration
Strategic Planning
Customer & Market Focus
Measurement
Workforce Focus
Process Management
Hasil Product & process
Customer-focused
Workforce-focused,
Leadership & governance
Financial & market
LTCI :
• Level
• Trend
• Comparison
• Integration
10. KETERKAITAN & PERBAIKAN
Keterkaitan:
Connection between Process & Result
Data in the strategic planning, process and improving operations
Connection between workforce planning & strategic planning
Customer & market knowledge
Connection between action plan and changes needed
Perbaikan:
Continuation of improvement
15. MBNQA SEBAGAI ALAT PERBAIKAN
Metode:
1.Survey berdasarkan kriteria Baldrige
2.Armchair assessment
3.Mock Baldrige application
4.Mengajukan aplikasi formal Baldrige
5.Audit berdasarkan kriteria the Baldrige
16. REFERENSI
1. Brown, Mark G. How to Interpret Baldrige Criteria for
Performance Excellence. 2014: CRC Press, Boca Raton.
2. -. Baldrige Excellent Framework 2015-2016. 2015: National
Institute of Standards & Technology, Gaithersburg.
3. http://www.nist.gov/baldrige
TERIMA KASIH ATAS PERHATIAN ANDA
18. JUSTIFIKASI EMPIRIS
MBNQA VS KINERJA ORGANISASI
OBJECTIVE :
Compare
34 MBNQA recipients VS 153 Competitors to
determine relationship between use of HCPE
and healthcare organizational excellence.
Categories of performance excellence :
1. Process of care (23 measures)
2. Patient experiences (10 measures)
3. Outcomes of care (6 measures)
19. JUSTIFIKASI EMPIRIS
MBNQA VS KINERJA ORGANISASI
Both are using standard of Centers of Medicare and Medicaid System
(CMS)
20.
21.
22.
23. MOST IMPORTANT FINDINGS
• Baldridge recipients provided care equal to or better
than competitors, at the same time providing a better
patient experience
• HCPE are a valid framework to align organizational
design, strategy, systems and human capital to
create long-term effectiveness in an institutionalized
high-performance culture
24. Pengukuran kriteria Malcolm Baldrige National Quality Award (MBNQA) terhadap 51 rumah
sakit di Tepi Barat Palestina.
MBNQA mengukur 7 kriteria: Leadership, HR Management, Customer Focus, Strategic
Planning, Information & Analysis, Process Management dan Performance Result.
Pertanyaan Penelitian adalah :
Sejauh mana faktor TQM diterapkan di rumah sakit Palestina?
Apakah ada perbedaan antara berbagai jenis rumah sakit dalam hal penerapan TQM?
Metode:
Ada 51 rumah sakit di Tepi Barat yakni: 12 RS Pemerintah, 20 RS NGO, 1 RS PBB, 18 RS
Swasta. Dari 51 RS, ada 49 RS yang bersedia diambil data adalah 49 RS.
Instrument: kuesioner, wawancara dan FGD
Responden: 550 orang, ada 501 responden yang mengembalikan kuisioner.
25. REVIEW JURNAL
Assessing Quality of Management Practices in Palestinian Hospitals
Anton Robert Sabella, Rami Kashou and Omar Omran
Hasilnya, Penelitian ini menjawab 2 pertanyaan penelitian
Skore MBNQA rumah sakit di Tepi Barat Palestina, tercermin dalam data dibawah
RS Pemerintah menunjukkan Poin lebih rendah dibandingkan RS NGO, RS PBB maupun RS
Swasta
26. IMPLIKASI TEORITIS
Studi ini menyoroti pentingnya menerapkan praktek TQM dalam institusi
perawatan kesehatan, terutama rumah sakit yang beroperasi di Tepi Barat -
Palestina. Riset ini memperkuat perspektif teori yang mendukung
penerapan praktek TQM di rumah sakit. Khususnya, beberapa ahli teori
mendalilkan bahwa menerapkan praktek TQM akan mengakibatkan
peningkatan kinerja rumah sakit dan anggota stafnya, oleh karena itu
memperoleh Tujuan utama dari rumah sakit, memuaskan pasien.
27. Implikasi Manajerial
Pertama, strategi rumah sakit harus fokus pada pengembangan kompetensi dan keterampilan
staf, yang bertujuan untuk meningkatkan kinerja mereka berorientasi pendekatan pada kualitas.
Selain itu, rumah sakit perlu mengembangkan sistem penilaian yang komprehensif, dengan
pedoman yang jelas untuk secara konsisten dan akurat mengevaluasi kinerja staf.
Kedua, informasi dan analisis dalam setiap jenis organisasi dianggap sebagai bagian yang tidak
terpisahkan dari proses pengambilan keputusan. Mengingat bahwa rumah sakit bercita-cita
untuk meningkatkan kualitas keputusan mereka dan pada akhirnya tingkat kualitas layanan yang
ditawarkan, mereka perlu merancang dan mengawasi saluran komunikasi yang menjamin aliran
informasi yang baik.
Ketiga, hampir semua rumah sakit yang beroperasi di Tepi Barat harus mengembangkan strategi
berbasis hasil yang bertujuan untuk meningkatkan baik manajemen operasional dan keuangan
untuk meningkatkan kinerja mereka secara keseluruhan.
28. Kelebihan Artikel ini
Artikel ini membuktikan MBNQA serta alat-alat penilaian kualitas lainnya, dapat digunakan untuk mengukur
dan mengidentifikasi faktor kelebihan dan kelemahan untuk meningkatkan kinerja rumah sakit
Makalah ini menyajikan perspektif yang segar pada isu-isu manajemen mutu di rumah sakit Palestina untuk
praktisi, administrator dan akademisii
Kelemahan Artikel ini
Sample yang diambil belum merepresentasikan Palestina secara utuh. Untuk menggambarkan MBNQA RS
Palestina, perlu dihitung ulang dengan memasukkan Gaza sebagai sample yang diteliti.
Cara memperbaiki Kekurangan
Untuk memperbaiki dan menyempurnakan artikel ini, perlu dilakukan penelitian lanjutan dengan metode yang
sama di wilayah Gaza Palestina. Hasilnya nanti digabungkan dengan artikel ini, sehingga didapatkan hasil
yang utuh tentang MBNQA RS Palestina
REVIEW JURNAL
Assessing Quality of Management Practices in Palestinian Hospitals
Anton Robert Sabella, Rami Kashou and Omar Omran
29.
30. Research Questions
Focus of the study is to use data mining technique to
a. Determine if there is a difference in the underlying structure of the MBNQA
Criteria of Performance Excellence (CPE) between Qualified to Receive
Award (QRA) and Not Qualified to Receive Award (NRA)
b. Identify the highest contributing factors
Research questions:
Empirically determine which specific factors (MBNQA criteria categories)
provide the greatest contribution to predicting success of quality management
programs
31.
32. Research Methods
Longitudinal & cross sectional data mining using: ANOVA, multiple
regression analysis, discriminant analysis, & decision tree analysis
1,098 independent review process cases & 486 consensus review
process cases from the applicants of MBNQA 1991-2006.
Qualified to receive the award (QRA) > 608
Not qualified to received the award (NRA) < 608
34. Further Research
Use MBNQA data after 2007.
Use other proxies: European Foundation for Quality Management
(EFQM) & JRD Quality Value Award System (Tata Business Excellence)