Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Acqueon Wins Red Herring 100 Award

1,094 views

Published on

Acqueon-Red Herring Presentation

Published in: Business, Education
  • Be the first to comment

  • Be the first to like this

Acqueon Wins Red Herring 100 Award

  1. 1. Shankaran Nair – President & CSO<br />
  2. 2. Why do customers churn<br />Half of respondents in the important emerging markets described the service they have experienced as fair, poor or terrible<br />42 percent of our global respondents described the quality of customer service as terrible, poor or fair, compared to just 39 percent in 2007<br />two of every three respondents globally—67 percent—switched companies in at least one industry sector at least once in the past year due to a poor customer service experience<br />half of the consumers reported that they switched providers in multiple industry sectors during the year, taking an average of $4,000 worth of business with them.<br />Accenture Global Customer service report 2008<br />
  3. 3. Customer churn – different perspectives<br />Accenture Global Customer service report 2008<br />
  4. 4. Customer churn – different perspectives<br />Accenture Global Customer service report 2008<br />
  5. 5. Don’t just interact. Relate.<br />
  6. 6. Organizations lose customers because they navigate multiple paths through a Contact Center for one requirement.<br />We help them overcome this. <br />We give them the ‘One Customer – One Path advantage’<br />
  7. 7. Organizations annoy customers by switching between multiple applications and screens to answer one simple query. <br />We help them overcome this. <br />We give them the ‘One Customer – One View Per Agent advantage’<br />
  8. 8. Organizations are unable to handle multiple customer interactions, through multiple channels for multiple queries.<br />We help them overcome this. <br />We give them the ‘One Customer – One Interaction advantage’<br />
  9. 9. Organizations find it cumbersome to deal with multiple customers, multiple relationships, multiple behavior patterns and multiple insights. <br />We help them overcome this. <br />We give them the ‘One Contact Center – One Insight advantage’<br />
  10. 10. Painless and relevant <br />acquisition / adoption of <br />Contact Center technologies<br />EMERGING MARKETS<br />MATURE MARKETS<br />Efficiency and effectiveness<br />drive with existing investments<br />and infrastructure.<br />
  11. 11. Acqueon products<br />Acqueon iQ<br />Complete multi-channel, multimedia Contact Center in a box. <br />List and Campaign Management (LCM) for Cisco Unified CCE<br />Powerful list and campaign management capabilities <br />Manages multichannel (voice, SMS and e-mail) outbound campaigns (with / without agents)<br />iAssist for Unified CVP | AVP<br />Customer call back, customer surveys, order status information, and locator services<br />RAP CTI<br />iCR – Intelligent Call Routing across call centers<br />CTI screen pop and support for hosted IVR vendors<br />
  12. 12. Acqueon Play in the Industry<br /><ul><li>Acqueon plays in the subspace of “Software” in the “Contact Center Space”</li></ul>Predictive dialers, IVR, ACD, CTI, etc<br />Support for Home Agents<br />Hosted Contact Center Provider<br />SIP based IP Platform (TDM to IP)<br />Datamonitor found 47,000 agents work from home worldwide, expect a  36.4% by 2012<br />Frost & Sullivan forecasts hosted revenues to grow at a CAGR of 34.1% from 2006 through 2013<br />
  13. 13. Why the industry continues to grow<br />
  14. 14. Industry overview<br />
  15. 15. Acqueon Technologies Inc<br />Our History<br />Incorporated in 2005<br />Acquired 5*5 Networks, San Jose in 2007.<br />Acquired products from Servion in 2009<br />Products certified by leading technology vendors like Avaya & Cisco<br />What we do<br /><ul><li>Develop products and solutions for the Customer Interaction Management industry
  16. 16. Offer a compelling Total Cost of Ownership (TCO), further enhanced by rapid deployment
  17. 17. Focused on building great customer experience at the touch points</li></ul>Our Executive Team<br /><ul><li>B. Subramanian – Chairman
  18. 18. G. Shankaran Nair - President – Corporate Strategy
  19. 19. J. Shreeram – VP, Finance
  20. 20. J. D. Burroughs VP, Sales and BD
  21. 21. M. Subramanian –– VP, Engineering
  22. 22. S. Chatterjee – Director, Worldwide Channels
  23. 23. V. James – Director, Marketing and Public Relations</li></li></ul><li>Awards<br />Acqueon iQ - IP Contact Center Technology Pioneer Award for 2008<br />iAssist - IP Contact Center Technology Pioneer Award for 2009<br />List & Campaign Manager (LCM) - IP Contact Center Technology Pioneer Award for 2009 <br />Acqueon iQ – Product of the year award for 2009<br />
  24. 24. Technology partners<br />Acqueon designs, develops, and implements products suitable for the Cisco ecosystem and enhances the Cisco platform capabilities<br />Acqueon designs, develops, and implements products suitable for the Avaya ecosystem and enhances the Avaya platform capabilities<br />Acqueon utilizes the Windows platform for its development and all Web based applications of Acqueon are based on the Microsoft Windows platform<br />Acqueon makes use of Dialogic technology in its product development<br />
  25. 25. Business partners<br />Servion Global Solutions (India) specializes in Customer Interaction Management (CIM) solutions that help companies provide superior customer experience<br />Virtual Works (Africa) is a leading technical integrator and value add distributor of information technology solutions in the African market<br />net.pointers (Czech) offers complex services and consultancy in rapidly expanding IT market in Central Europe. The company focuses on Online, Data, Voice and Internet communication.<br />Activeo (France) assists companies in all industries and government agencies that want to improve the quality and the effectiveness of their relationships with their customers<br />Teledes (Ukraine) is a market leader in building integrated Contact Centers <br />CDW (USA) is a leading provider of technology solutions for business, government and education<br />Partial list<br />
  26. 26. Some customers<br />
  27. 27. Acqueon Customer Sites<br />
  28. 28. Summary<br />Relevant mission – deliver customer experience in line with brand promise across remote touch points – the moment of truth<br />Validated strategy – strong customer base and funnel<br />Scalable go to market model<br />Global team and presence<br />50 % growth year on year<br />
  29. 29. Thank You<br />USA / Europe APAC / India / MEA<br />Tel: +1 888 946 6878 Tel: +91 44 6108 4849<br />email: sales@acqueon.com; support@acqueon.com<br />

×