ISSIP Service Innovation Weekly Speaker Series

1. Service Science at
Masaryk University in Czech Republic
© Leonard Walletzký, Jaroslav Zelený
2016

2. Masaryk university
is the second largest university in the Czech Republic.
is a respected research university
is the second largest employer in the South Moravian Region,
currently providing work for a total of 5,120 employees
consists of 9 faculties and over 200 departments, institutes and
clinics.
total of 32,392 students are enrolled at MU (2016).

3. Faculty of informatics
Founded in 1994
More than 1,884 students
25 bachelor and master study programs
Increasing cooperation with the Brno „Silicon Valley“
• Unique environment of IT companies, IT-startups and IT-related
universities
Intensive cooperation with more than 200 IT companies

4. Idea of service on FI
• Employer of IBM
• responsible for relationships with universities
• Long time observed ideas, presented by Jim Spohrer
• He proposed the idea of Service Science as the best
way of improving of IT studies in Czech Republic
Presented by
Jaroslav
Zelený in
2007
Why?

5. Service Science on FI
The fact IT is a service was not reflected in study curricula
Jaroslav suggested the founding of a new study program, based
on
• Multidisciplinary approach
• Intensive long term internship
This idea was accepted thanks the long friendly relationship
with the dean of the faculty
SSME master study program was founded in 2008

6. No. of students

7. Interim project
Large praxis for the students – to
gain experience in reality
• For business partner
• 5 months, 4 days per a weekBusiness
• For research or university partners
• 10 months, 2.5 days per a weekResearch

8. Internships and positions

9. Problems
• SSME was primarily created for students of bachelor
study programs of IT
• An interest of students of other study programs was
not expected
Emphasis to
managerial
classes
• The number of student grew up very fast
• To cover administration of the interships was out of
the range of academical staff
Administrative
problems of
internships
• The concept of study program was too liberal
• Absence of clear rules
Insufficient T-
shape profile
Students must pass the entrance exam
Special position – administrator of
internships was crated
Four pillars of SSME were created

10. T – shape professionals
Coredisciplines
Soft skills
Programing
Databases
Computer Networks
IT Security
Other IT courses
Economics
and finance
Management
and
marketing
Soft and
Other Skills

11. The Service Science Mandatory Courses
Name credits
IT Services Management 4
Services – Systems, Modelling and Execution 4
Domain Understanding and Modeling 6
Business process management 5
Introduction to Service Science 4
Project Management and Service Lifecycle 4
Communication and Soft Skills 7
Effective usage of database systems 4

12. Co-creation of study program curicula
Study program curricula presenting
Offer of the internships
Students select the courses
Students find the internship
Students pass exams out
Students complete the internships
Students fill the anonymous
feedback
Students participate on
workshops
Company representatives
participate on workshop
Faculty representative visits the
companies.
Gathering the feedback data
Study program revision
Special meeting to present and
consult the revision with partners
Accepting the revision

13. Research on Service Science on FI
Based on international
cooperation
University of Salerno
Francesco Polese
Luca Carrubo
Francesco Caputo
Karlsruhe Service
Research Intitute
developing cooperation
under Erasmus+
Smart Cities Research
Identified as a
perspective platform to
combine Service Science
and information
technology

14. Expansion of Service Science
We try to propagate the idea of Service Science on
other faculties (mostly informatics or economics)
We are struggling with very conservative approach
Faculties in Czech republic are still preferring I-shaped
graduates and study programs
The pressure of labour market may change it