ISSIP_Event_20240409 20240409 Welcome_To_ISSIP Michele Carroll, ISSIP Executive Director LinkedIn: https://www.linkedin.com/in/mmcarroll/ Slides: TBD Recording: https://youtu.be/htspKBEDE94

1. 2024
The International
Society of
Service
Innovation
Professionals
ISSIP
Advancing innovation to benefit people, business and society
www.issip.org

2. A diverse, and growing global community of innovators, founded in 2012
by major IT companies and respected university partners
Advancing innovation to benefit people, business and society.
Who is ISSIP?

3. Michele Carroll
ISSIP Executive Director
Founder & President
Carrollco Marketing
Linkedin
Jim Spohrer
ISSIP Co-Founder &
Board Sec/ Treasurer
Distinguished Fellow
IBM, Retired
Linkedin
Deb Stokes
President ISSIP
Leader External
Research, Office of the
CTO, Dell Technologies
Linkedin
Nicole Reineke
ISSIP VP & Strategy
Council Chair
Distinguished Product
Manager
N-able
Linkedin
ISSIP Leadership
2024
Executive Leadership Team
Dr. Jeffrey Welser
COO & VP,
IBM Research
Linkedin
Ammar Rayes
Principle Technology
Product Mgr – DNAC &
AI
Cisco
Ammar Rayes (LI)
Yasunori Kimura
Principal Fellow, Center
for Research
Japan Science &
Technology (JST)
Linkedin
Haluk Demirkan
Head of Science for
Forecasting, Analytics
& ML Amazon
Linkedin
Annie Hardy
Senior Visioneer
Cisco
Linkedin
Sunil Kripalani
CTO
Waltz Health
Linkedin
Warner de Gooijer
Global Lead Innovation
& Incubation
Cisco
Linkedin
Vanita Wells
Vice President
(Reality Labs)
Meta
LinkedIn
ISSIP Board of Directors
Yassi Moghaddam
Executive Director &
Lecturer, HCI Program
UCSC Silicon Valley
Linkedin

4. Rama Akkiraju
VP AI/ML for IT,
NVIDIA
Linkedin
Gerhard Gudergan
Metropolitan Cities
CEO
Linkedin
Nathan Tymann
Product Dev Owner -
Cybersecurity
Western Governors
Univ (WGU)
Linkedin
Alex Kaas
Fellow & Principal
Director
Accenture Labs
Linkedin
Heather Yurko
VP, Digital Talent +
Operations
Mastercard
Linkedin
Terri Griffith
Beedie Chair,
Innovation &
Entrepreneurship
Simon Fraser
University
Linkedin
ISSIP Leadership
2024
Carlotta Arthur
Exec Dir, Division of
Behavioral & Social
Sciences & Education
The National
Academies of
Sciences, Engineering,
and Medicine
Linkedin
ISSIP Strategy Council
Identifies & prioritizes relevant topics for ISSIP focus. Collaborating
across sectors, government, academic, industry, companies,research,
to create and fuel innovation.
Michele Carroll
ISSIP Executive Director
President
Carrollco Marketing
Linkedin
Nicole Reineke
ISSIP VP & Chair
Strategy Council
Distinguished
Product Manager
N-able
Linkedin
PK Agarwal
Dean UC Santa
Cruz, Silicon
Valley Ext
Linkedin

5. 5
We advance
innovation to
benefit people,
business and
society

6. 2023 ISSIP AWARDS FOR EXCELLENCE IN
SERVICE INNOVATION:

7. 7
Conferences Discovery Summit
Weekly Speaker Series
EXPLORING ISSUES, CHALLENGES
AND RECOGNIZING ACHIEVEMENTS
From leading sessions or tracks, to
reviewing, recognizing best paper
submissions and awarding digital
credentials for contribution to
service excellence or innovation.
‘DEEPER DIVE’ INTO KEY TOPICS,
KEYNOTE, PANEL DISCUSSION,
PARTICIPANT INTERACTION
Recognized for the high powered
blend of industry, academic, NGO
and government leaders sharing
insights, research findings and power
of white paper which follows.
ISSIP EXCELLENCE IN SERVICE
INNOVATION AWARD WINNERS
And ISSIP Institutional member
organization and team’s impact
to business, impact to society or
impact on innovation itself
MONTHLY EVENTS LED BY ISSIP
AMBASSADORS
Invited moderator and panel
organized by Ambassador with
ISSIP support on a hot topic of
ISSIP Ambassador choosing
Ambassador Panels
QUARTERLY ISSIP COMMUNITY
CONNECTION (ZOOM) EVENTS
To facilitate networking within
ISSIP community. All members
welcome. Share what you
want to give, to get and how
you want to grow in the ISSIP.
Give Get Grow!

8. BOOKS IN THE ISSIP-BEP COLLECTIONS HAVE BEEN USED
AS ADDITIONAL READING RESOURCES FOR LEADING
UNIVERSITIES INCLUDING HARVARD BUSINESS SCHOOL.
8
Our two collections include 200+ short books &
articles that explain practical advances that best
exemplify service innovations from multiple
disciplinary perspectives.
ISSIP supports members to write and publish books, with
collaboration, editorial and publishing assistance
– at no cost to current members.

9. 9
90+ active ambassadors and a growing list of
ambassador organization collaborations
ISSIP Ambassadors
& AI Collab
ISSIP members step forward to build these collaborations
with peer membership organizations, conferences that
center service innovation, government, national or
community entities, journals, research institutions and
foundations, aligned to their interests;
ISSIP AI COLLAB
Our Academic/ industry collaboration connects students
with industry, industry with students and faculty and
provides mentorship and guidance with leading edge
tools, a shared resource ‘hub,’ +/or insights and
consulting from ISSIP leadership (across industry,
academia, NGO and government) for mutual learning and
growth.

10. How to get
involved? Join ISSIP
Free for Individuals
Volunteer Time & Talent
Funded by Institutional Members
Tiered Investment/ Engagement Levels
● Network, learn from, and with, peers across
industry sector facing and solving similar
problems
● Earn digital credentials and recognition for
speaking, publications, and offerings
recognized and celebrated by the ISSIP
community
● Research, write and publish in collaboration
with ISSIP:
● Gain leadership experience and make a
difference in a service innovation focus area
important to you
● All the ISSIP individual member perks, plus
application fees are waived for awards, etc.
● Build awareness and brand eminence for
your team and organization
● Impact and steer Service Innovation topic
priorities
● Leverage the ISSIP thought leadership
platform to co-create value
● Craft solutions jointly with ISSIP, and effect
change

12. www.issip.org
CONTACT ISSIP
Michele Carroll
Executive Director
Michele@issip.org