Our Adapt Journey - Northumberland County Council
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This document discusses an organization's journey to develop adaptive and responsive content to meet the needs of its dispersed workforce. It outlines the organization's challenges with a family of services, employees, and partners. It then details the organization's efforts to prepare itself and embrace authoring tool limitations by getting the organization ready and developing early adaptive content. Finally, it looks forward to resolving browser issues, increasing mobile learning opportunities, and developing a wider adaptive content program.
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Our Adapt Journey - Northumberland County Council
- 2. Organisational context / Our challenges
- 6. Family of Services Our employees Our partners
- 7. IT Infrastructure / Systems
- 8. Why is it important for us to develop adaptive and responsive content? • Future at NCC where self service and digital access will be the norm • Encouraging managers to move from paper processes to optimising the LMS • Agile Workforce - need to be able to pull content and access learning at right time, place and pace • Recognising the need for shift to deliver different types of content to different mobile and smart devices • Employee engagement - need to develop content that provides high quality user experience across all platforms
- 10. Preparing ourselves and the organisation • Embracing ADAPT – acknowledging Authoring Tool limitations • Our own development • Getting the organisation ready • Developing early ADAPT content
- 14. Looking forward • Resolving Browser compatibility issues and restrictions • Increasing opportunities for mobile learning , levels of engagement , participation and completion • Developing a wider programme of ADAPT content incorporating improved storyboarding, graphics and themes • Maintenance training – content that needs to be consistent, repeated and refreshed – next modules will be ADAPT • Continue learning and asking for support
- 15. Our ADAPT Family
- 17. Thank You
Editor's Notes
- Thank you Learning Pool for inviting me to share NCC’s ADAPT journey – it is still early days for us but we are heading in the right direction
- Firstly, I thought it would be useful to paint a picture of Northumberland for you. We face a number of challenges (I’m sure that many of you face similar ones)
- Large geographical spread. Northernmost county in England bordering Cumbria to the west, County Durham and Tyne & Wear to the south and Scotland to the North. Northumberland is the largest English county by area covering 5013km2 (1936 m2). Population of 315, 000 (but this doesn’t include our woolly friends!!).
- Employ 10,000 staff (6,000 in schools) Dispersed workforce (Agile & Flexible – reducing numbers in central locations) Communication challenges, Accommodation Review & adopting New Ways of Working)
- Efficiency savings Reduced capacity and workforce (loss of experience / need to up skill and develop right people at right time)
- Family of Services – delivered in conjunction with a number of strategic partners – housing services, adult social care, leisure services, Town & Parish Councils Need to share / collaborate / communicate / learn and deliver together
- All have different IT operating systems / infrastructure / hardware
- Future for Northumberland is that self service and digital access will be the norm (priority of our Digital Strategy – iNorthumberland to share consistent messages around importance of channel shift) For a number of years we have been persuading managers to move from paper processes to optimising the LMS Becoming an Agile Workforce - need to be able to pull content and access learning at right time, place and pace Presented with challenges – different types of content to different devices. Recognising shift to mobile / smart devices Engagement / learner experience - need to develop content that provides high quality user experience across all platforms
- Authoring Tool limitations – we saw the possibilities that ADAPT could present and recognised we needed to prepare in terms of: Our own development – new set of instructional design skills – support from learning pool (developers and Academy) and online facilitation skills through COLF / CDOL Getting the organisation ready – Virtual classroom, Encore, Webinars / Learning Hours Developing ADAPT content - worked with number of iterations of ADAPT from BETA through to current version We have had to be tactical about where and when we have deployed ADAPT - piloted in distinct parts of the organisation and mainly bespoke content / specific audiences
- First module developed with support from LP – COSHH – cleansing and neighbourhood services employees – parts of the workforce had been kitted out with mobile devices (phones /tablets) Some initial negativity around using own devices / concerns over download capacity but generally well received. Helped to identify other opportunities to move to mobile content / use of Encore / video including H & S content
- Private Fostering – Triggered by Ofsted inspection – need to raise awareness of Private Fostering – counteract myths and assumptions Provided support to a dispersed, non-traditional LA audience – our own workforce, 170 schools, churches, voluntary sector Preceded by Webinar / media presentation Followed by completion of ADAPT eLearning module Feedback – positive – look and feel and ease of navigation – hungry for more
- Infection Prevention & Control – module created for non-clinical workforce. Shared with commissioned health services Two versions of module (Authoring Tool v ADAPT) Completion of ADAPT version out performed Authoring Tool by 4:1 This approach supported existing Clinical Development Programme for GP’s & Dentists which already used mobile learning
- Browser compatibility / restrictions which have hampered wider ADAPT rollout are now being resolved Hopeful that ADAPT will increase opportunities for mobile learning / levels of engagement / increase participation and completion Wider programme of ADAPT development incorporating improved storyboarding, graphics and themes. Titles will include Induction to County Hall and our BE Northumberland Programme. Selecting the right opportunities to share ADAPT with a wider audience. Identifying which ADAPT modules from LP Recommends catalogue we can pull down and rebrand now that we have our own theme and template in ADAPT Builder. Need to be brave enough to “switch off” other channels. Maintenance training / consistency – content that needs to be repeated / refreshed – next modules will be in ADAPT – learning will believe they are completing something new We will need to continue our own learning / develop new skills – use support and expertise from LP, Academy, ADAPT eBook, Webinars and KEEP SHARING !!
- New drawn characters commissioned with LP – helping to develop engaging, modern looking content which tells a story and has personality. Characters will become identifiable / connection with our workforce
- BE Northumberland Programme – content that is relevant to all employees, elected members and partner organisations – good opportunity to launch ADAPT content across the organisation
- So that’s our story, our ADAPT journey – it’s interesting and quite exciting. All it goes for me to say is continued thanks to LP for the support and advice and thanks to you all today for listening.