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Prep question
1- Describe the five concepts that contribute to the definition of
civility?
2- Describe the relationship between self-esteem, self-control,
and restraint as it relates to being assertive?
3- Define facework and face threats?
4- Describe the three faces we seek to present to others?
5- Explain what it means to say that image management is a
process?
6- Define self-monitoring and how it is done. Compare and
contrast between high and low monitors?
7- Provide two examples of how silence can be interpreted?
8- List the three foundation behaviors of civility. Discuss
whether civility always means agreement?
9- Explain whether it is possible to multitask?
10- Explain what it is we disagree with when we disagree.
Discuss whether disagreement means rejection of the entire
message or just parts?
11- List the eight behaviors for a civil interaction?
12- Consider the impact social media has had on civility in
society. Are the expectations for civility the same for online
media versus face-to-face interactions?
13- Explain whether or not civility in oral communication
requires every participant to play the role of sender and receiver
simultaneously. Why?

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