Opex Chapter Meeting-Symbios Consulting
While lots of companies race to implement new technologies (Artificial Intelligence, digital self-service, data analytics), they overlook obvious and easy ways to fully utilize what they have.
-Opex chapter meeting video on youtube:
https://www.youtube.com/watch?v=2AUMl4nC0UU
- Symbios Consulting Youtube Channel: https://www.youtube.com/channel/UCx7HKNnSIlEEE5JKI4JsA4A
Key strategic enablers in a successful multi-channels business - inventory accuracy, web ready products, big data & customer analytics, logistics fulfilment.
GS1 Hong Kong Supply Chain Management (SCM) Excellence Summit, with 13 years of conference history and experience, will present an unprecedented line-up with the theme “Riding the Wave of E-commerce Boom - Delivering a Seamless Customer Journey” this year. The latest industry trends and best practices will be shared with more than 500 pioneering industry leaders and influencers from Hong Kong and Asia Pacific. It is intended that the discussions will not only be an opportunity for thought-provoking dialogues on the impacts of global e-commerce, but also a chance for our diverse participants to co-create new ideas for revolutionising business models.
Visit http://www.gs1hk.org, subscribe and get up-to-date news and event information for free!
Enquiry: info@gs1hk.org
Supply chain is about speed of delivering what your customers need when they need it at the cost they're willing to pay for it. there's no single Supply chain at any company. Each company runs several Supply chains which compete against competitors' Supply Chains.
Webinar: Future of supply chain-20 April 2019
YouTube Link: https://youtu.be/MYIJ8UJWKjc
Contacts us on:
Egypt: +20 101 6611332
KSA: +966 53 867 0487
UAE: +971 56 392 9251
Mail: Training@symbios-Consulting.com
Website: www.symbios-consulting.com
linkedin: https://www.linkedin.com/company/symbios-consulting/
We are mid-way through collecting data for our big data supply chain study. If you would like to contribute to the data here is the link. http://www.survey.supplychaininsights.com/b/cgi-bin/ciwweb.pl?StudyName=bdt1203&u=sci
Research analysis on future of supply chain, information gathered through secondary research, articles, press releases, etc.
Digital transformation is one of the important aspect while predicting the future of supply chain management
Major trends that will derive the change in current supply chain are growth in urbanization, e Commerce, congestion, changing consumer behavior and the utilization of containers
Key strategic enablers in a successful multi-channels business - inventory accuracy, web ready products, big data & customer analytics, logistics fulfilment.
GS1 Hong Kong Supply Chain Management (SCM) Excellence Summit, with 13 years of conference history and experience, will present an unprecedented line-up with the theme “Riding the Wave of E-commerce Boom - Delivering a Seamless Customer Journey” this year. The latest industry trends and best practices will be shared with more than 500 pioneering industry leaders and influencers from Hong Kong and Asia Pacific. It is intended that the discussions will not only be an opportunity for thought-provoking dialogues on the impacts of global e-commerce, but also a chance for our diverse participants to co-create new ideas for revolutionising business models.
Visit http://www.gs1hk.org, subscribe and get up-to-date news and event information for free!
Enquiry: info@gs1hk.org
Supply chain is about speed of delivering what your customers need when they need it at the cost they're willing to pay for it. there's no single Supply chain at any company. Each company runs several Supply chains which compete against competitors' Supply Chains.
Webinar: Future of supply chain-20 April 2019
YouTube Link: https://youtu.be/MYIJ8UJWKjc
Contacts us on:
Egypt: +20 101 6611332
KSA: +966 53 867 0487
UAE: +971 56 392 9251
Mail: Training@symbios-Consulting.com
Website: www.symbios-consulting.com
linkedin: https://www.linkedin.com/company/symbios-consulting/
We are mid-way through collecting data for our big data supply chain study. If you would like to contribute to the data here is the link. http://www.survey.supplychaininsights.com/b/cgi-bin/ciwweb.pl?StudyName=bdt1203&u=sci
Research analysis on future of supply chain, information gathered through secondary research, articles, press releases, etc.
Digital transformation is one of the important aspect while predicting the future of supply chain management
Major trends that will derive the change in current supply chain are growth in urbanization, e Commerce, congestion, changing consumer behavior and the utilization of containers
This is from a webinar presented by Embry-Riddle Aeronautical University-Worldwide called “Major Supply Chain Trends for 2014. The presenter is Dr. Edward Knab.
Keep the Cash Flowing: Streamline Supply Chain Operations to Maximize Cash Fl...Josh Noble
Recent challenges and uncertainty in the US economy have forced mid-market companies to focus on cash flow to support growth.
This webinar discusses:
•Cash flow challenges for mid-market companies
•Ideas to shorten the “order to cash” cycle
•4 areas where supply chain efficiency can help cash flow
Please download the slide notes or view the recorded webcast after the final slide for the full presentation transcript.
The digital supply chain is a new media term which encompasses the process of the delivery of digital media, be it music or video, by electronic means, from the point of origin (content provider) to destination (consumer).
Past vs Future Digital Transformation of the Supply ChainElemica
Digital supply chain technologies have been historically used to improve service levels and reduce cost. But there is untapped potential. What are the opportunities for strategic investment? What should you expect the future to hold when transformation takes place? Where should I begin?
Digital Transformation is one of the most important business trends of our time. A lot of research has already been done on this topic. Most research has examined Digital Transformation within organisations, or between organisations
and their customers.
But in today’s globalised and outsourced world, an organisation’s success is no longer dependent on its own efforts alone. Today, the success of an organisation depends largely on how effectively it can orchestrate a vast, global network of supply chain partners to deliver goods and services that meet the needs of individual consumers.
This presentation [which was presented today to mark European Supply Chain Day in Ireland] highlights how the utilisation of digital technologies and processes enable supply chains to be more effectively and efficiently managed, creating business networks and increasing the overall supply chain visibility within the network.
Postal Automation System Market by Component (Hardware, Software, and Services), Technology (Culler Facer Canceller, Letter Sorter, Flat Sorter, Parcel Sorter), Application (Government, and Courier, Express & Parcel), and Region - Global Forecast to 2023
Returns, the Value Conundrum: Accenture Post & Parcel Industry Research 2018accenture
With the rise of e-commerce, returns have become an integral part of the digital customer experience. See how dynamic friction control and dynamic routing control can transform this experience and improve operations.
Keynote Address - Leaning Forward: Imagine Supply Chain 2030
Setting the stage for the conference, Lora Cecere will share recent research on the future of the supply chain. and insights on what drives value in supply chains.
Lora Cecere, Founder of Supply Chain Insights
From the 2017 Supply Chain Insights Global Summit
Blockchain for Post and Parcel: Incremental Change or Exponential Differenceaccenture
Imagine a world with seamless end-to-end global trade, instant identification validation and digitized package verification. Blockchain has the potential to drive profound positive change for the post and parcel industry.
Facing changes: digital transformation of the supply chainMobility Work
How can Industry 4.0 solutions help organizations improve their overall efficiency? The digital transformation of the supply chain can be a challenge for many organizations.
Whether or not we believe in the transformative potential of Industry 4.0 and its promises of increased profitability, one thing is certain: the recent technological advances are reshaping the manufacturing sector.
But in order to seize the full potential of digitalization, companies must develop new supply strategies and drive cultural changes.
Critical logistics technology in the 21st centuryAnkit Moonka
Hot topics in logistics innovation through the past years
Right here, right now:
Megatrends driving logistics innovation
Technologies driving logistics innovation
Technology drivers for logistics innovation
Some notable technology trends
Overview: summary of the key trends
Best practice and use cases
References and sources
"Digital Banking" by Nikolay Spasov
The presentation was part of the 2016 Digital Marketing Masterclass organized by Interactive Advertising Bureau (IAB) Bulgaria and New Bulgarian University (NBU). The scope of the lecture is to present the current trends in banking and the available technologies that are supporting the industry.
Adjust’s annual App Trends 2020 report for long-term trends based on data from 2019 sheds light on insights into how COVID-19 has affected the app economy by comparing Q1 2019 and Q1 2020 figures.
This document brings together a set
of latest data points and publicly
available information relevant for
Digital Customer Experience
Industry. We are very excited to share
this content and believe that readers
will benefit from this periodic
publication immensely.
This is from a webinar presented by Embry-Riddle Aeronautical University-Worldwide called “Major Supply Chain Trends for 2014. The presenter is Dr. Edward Knab.
Keep the Cash Flowing: Streamline Supply Chain Operations to Maximize Cash Fl...Josh Noble
Recent challenges and uncertainty in the US economy have forced mid-market companies to focus on cash flow to support growth.
This webinar discusses:
•Cash flow challenges for mid-market companies
•Ideas to shorten the “order to cash” cycle
•4 areas where supply chain efficiency can help cash flow
Please download the slide notes or view the recorded webcast after the final slide for the full presentation transcript.
The digital supply chain is a new media term which encompasses the process of the delivery of digital media, be it music or video, by electronic means, from the point of origin (content provider) to destination (consumer).
Past vs Future Digital Transformation of the Supply ChainElemica
Digital supply chain technologies have been historically used to improve service levels and reduce cost. But there is untapped potential. What are the opportunities for strategic investment? What should you expect the future to hold when transformation takes place? Where should I begin?
Digital Transformation is one of the most important business trends of our time. A lot of research has already been done on this topic. Most research has examined Digital Transformation within organisations, or between organisations
and their customers.
But in today’s globalised and outsourced world, an organisation’s success is no longer dependent on its own efforts alone. Today, the success of an organisation depends largely on how effectively it can orchestrate a vast, global network of supply chain partners to deliver goods and services that meet the needs of individual consumers.
This presentation [which was presented today to mark European Supply Chain Day in Ireland] highlights how the utilisation of digital technologies and processes enable supply chains to be more effectively and efficiently managed, creating business networks and increasing the overall supply chain visibility within the network.
Postal Automation System Market by Component (Hardware, Software, and Services), Technology (Culler Facer Canceller, Letter Sorter, Flat Sorter, Parcel Sorter), Application (Government, and Courier, Express & Parcel), and Region - Global Forecast to 2023
Returns, the Value Conundrum: Accenture Post & Parcel Industry Research 2018accenture
With the rise of e-commerce, returns have become an integral part of the digital customer experience. See how dynamic friction control and dynamic routing control can transform this experience and improve operations.
Keynote Address - Leaning Forward: Imagine Supply Chain 2030
Setting the stage for the conference, Lora Cecere will share recent research on the future of the supply chain. and insights on what drives value in supply chains.
Lora Cecere, Founder of Supply Chain Insights
From the 2017 Supply Chain Insights Global Summit
Blockchain for Post and Parcel: Incremental Change or Exponential Differenceaccenture
Imagine a world with seamless end-to-end global trade, instant identification validation and digitized package verification. Blockchain has the potential to drive profound positive change for the post and parcel industry.
Facing changes: digital transformation of the supply chainMobility Work
How can Industry 4.0 solutions help organizations improve their overall efficiency? The digital transformation of the supply chain can be a challenge for many organizations.
Whether or not we believe in the transformative potential of Industry 4.0 and its promises of increased profitability, one thing is certain: the recent technological advances are reshaping the manufacturing sector.
But in order to seize the full potential of digitalization, companies must develop new supply strategies and drive cultural changes.
Critical logistics technology in the 21st centuryAnkit Moonka
Hot topics in logistics innovation through the past years
Right here, right now:
Megatrends driving logistics innovation
Technologies driving logistics innovation
Technology drivers for logistics innovation
Some notable technology trends
Overview: summary of the key trends
Best practice and use cases
References and sources
"Digital Banking" by Nikolay Spasov
The presentation was part of the 2016 Digital Marketing Masterclass organized by Interactive Advertising Bureau (IAB) Bulgaria and New Bulgarian University (NBU). The scope of the lecture is to present the current trends in banking and the available technologies that are supporting the industry.
Adjust’s annual App Trends 2020 report for long-term trends based on data from 2019 sheds light on insights into how COVID-19 has affected the app economy by comparing Q1 2019 and Q1 2020 figures.
This document brings together a set
of latest data points and publicly
available information relevant for
Digital Customer Experience
Industry. We are very excited to share
this content and believe that readers
will benefit from this periodic
publication immensely.
Synthium Health is a B2B marketplace designed specifically for the healthcare industry. It offers a cloud-based supply-chain management solution that streamlines transactions between healthcare parties, driving engagement and conversion.
Financial services is undergoing a paradigm shift that is forcing incumbent retail banks to rethink growth strategies as they struggle to remain relevant. Growing competition from BigTechs, FinTech firms, and challenger banks has added to the complexity created by increasingly stringent regulatory and compliance requirements. Customers now expect a seamless customer journey and personalized offerings because they have become accustomed to top-notch individualized service from GAFA giants Google, Apple, Facebook, and Amazon. The changing ecosystem offers established banks new, unexplored opportunities and encourages a transition beyond traditional products to meet the exacting requirements of today’s customers. Bank collaboration with FinTech and RegTech partners is becoming commonplace. Incumbents are exploring point-of-sale financing and unsecured consumer lending, while they also boost their digital channel competencies to reach a broader customer base. Banks are beginning to accept open APIs and are working with third-party specialists to create an open shared marketplace. Technological advancements such as AI are fueling efforts to evolve customer onboarding and touchpoint processes. Increasingly, banks are turning to design thinking methodology to understand the customer journey, extract deep insights, and develop a more refined user experience across the customer lifecycle.
Our analysis of the top retail banking trends for 2020 offers a glimpse into the fast-changing banking ecosystem and explores the tools and solutions being used to face new-age challenges.
Data analytics in procurement: a brave new world of opportunity or a pandora's box of risk? webinar,
Thursday 16 May 2019
presented by
Martin Paver
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/data-analytics-in-procurement-new-opportunity-or-pandoras-box-of-risk-webinar/
Presentation on self-service and return on investment (ROI) by Spencer Newsham, Public Sector Account Director at LivePerson. Presented at Local Digital Futures: The Internet of Things & Local Public Services on 8 June 2015 in London.
Discover the key digital marketing trends for China in 2020.
Some key insights:
- Digital Marketing spending will grow by 14%
- Social Marketing will stay the main focus for advertisers
- 53% of the advertisers will focus on self produced videos/ micro-films
Maximizing mobile's impact in the marketing mix. ana webinar.24.10.2014Irene Ventayol
Measuring the impact of mobile in the marketing mix is an issue most marketers have struggled with.
The results from the Mobile Marketing Association's SMoX research study reveal how marketers can measure the impact of their mobile spend.
Initial results from the first study conducted with AT&T deliver real, actionable and practical insights for marketers on how to integrate mobile and make their other media work harder.
A Capability Model for Driving Customer Engagement in a Connected WorldAcxiom Corporation
A Capability Model for Driving Customer Engagement in a Connected World
Forrester Presentation
Tim Suther, Acxiom, CMO
Download whitepaper:
http://bit.ly/motwp
Eyes wide shut: Global insights and actions for banks in the digital ageIgnasi Martín Morales
We know what banks want to achieve.
We know how they can achieve it. What we
want to explore further is how close banks
are to achieving their digital goals, both
now and over the next few years. So we
asked 157 senior IT executives, CIOs, CTOs
and other heads of technology spanning
14 primary markets for their thoughts on
digital banking’s potential for today – and
tomorrow. This paper presents the findings
of our study and examines the implications
of our findings for banking technology
executives.
Etude PwC : "Digital Banking Survey" (2014)PwC France
http://pwc.to/1jQNy0n
Le secteur bancaire ne doit cesser d'innover pour continuer de satisfaire les besoins de leurs clients au temps de la digitalisation. Retrouvez toutes les conclusions PwC sur ce sujet.
Getting your clients to use Microsoft Advertising will scale your agency, and WordStream + Microsoft have partnered to show you exactly how to make it happen.
Viewers will walk away knowing how to:
- Sell Bing confidently to clients.
- Increase your agency's revenue.
- Apply strategies from real life success stories.
- Effectively round out your clients' marketing mix.
The speed, volume and complexity of decisions – as well as the impact they have on customer experience – demand automated, real-time decision making. Digital decisioning is an emerging best practice for delivering business impact from AI, machine learning, and analytics. Digital decisioning is an approach that ensures your systems act intelligently on your behalf, making precise, consistent, real-time decisions at every customer touchpoint.
Audio on our YouTube Channel: https://youtu.be/cGxPYnE5PTM
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2. Index
2 20 June 2019
• Intro
• Strategy for prediction.
• How to Predict.
• Results of predictive models.
3. 3
Profile
16 years of overall experience across variety of markets, led deployment of experience strategies in
the gulf region with heavy exposure to the overall EMEA region.
Certified Lean/Six Sigma Master BlackBelt.
Digital strategist certified by Google (squared online), understands how to build cutting edge digital
strategies and bridge them to the physical world to ensure maximum return.
Winner of more than 20 CX awards including, Best CX Brand, best CX Transformation Program and
Best Customer Service Strategy to mention a few.
Ahmed Nour
20 June 2019
5. 20 June 20195
“ Predictive Analytics is the process of learning from historical data in order to
make predictions about the future.”
Insight
Maturity of analysis
FuturePast
“Sense & Respond” “Predict & Act”
Hindsight
Insight
Foresight
Reporting
What Happened?
Analysis
Why it happened?
Predictive
What could happen?
perspective
What should we do?
7. 7
Four steps to formulate your strategy
Service Demand Contact Strategy Customer Preference Customer Management
“Who is going to contact you
and why?”
• Predict which customers are
in demand for service and the
root cause for their issue(s).
“Which customers should we
act on and which should we
“sleep”?”
• Predict which customers
need to be proactively
contacted to deflect/ avoid
issue.
“What are the
right time and right channel to
engage with customers?”
• Predict the right time and
channel(s) to engage with
customers for both inbound
and outbound contacts
“What should we do
to best serve our customers?”
• Predict the right service
action in response to
customer demand
Step 1: Who & Why Step 2: Act or Sleep Step 3: Right Channel / Time Step 4: Right Action
20 June 20197
8. 20 June 20198
Proactive Reactive
Proactive actions aiming to reduce
frequency of contact (FOC)
Maximize efficiency when receiving inbound
contacts and optimize experience
All customer interactions would be more effective if
we could know upfront which customers are affected
by an issue and why
21. 21
Next Best Action
doesn’t mean
offering fries with
every order, or…
Network & Usage
Customer
Interactions
Handset &
Tenure
We take
everything
we know about
and
Only offer
what is relevant
NBA
20 June 2019
21
22. 22
Target TNPS with NBATNPS without NBA
+71%+53%
Made 20 million
USD from
previously
unmonetized
channels
20 June 2019
22
23. 23
Unexpected Extras
Operation
People
1 second improvement in AHT
SLA improved by 2 points
Abandonment Rate improved by 1 point
Employee engagement improved by
8 points
20 June 2019
23
24. 24
92 96 97 105 116 120 151 163 181 197 211
275
364
364
405
560
507
560
616
6.6 6.8 6.6 6.7 7.1
6.9 7.8 8.6
9.5
10.6
10.2
9.9
9.9 11.0 11.4
10.5 14.4
15.4 18.6
0.0
5.0
10.0
15.0
85
185
285
385
485
585
Sept'16
Oct'16
Nov'16
Dec'16
Jan'17
Feb'17
M
ar'17
Apr'17
M
ay'17
June'17
Jul'17
Aug'17
Sep'17
Oct'17
Nov'17
Dec'17
Jan'18
Feb'18
M
ar'18
Thousands
Unique Customer and Freq of Visit
Unique customer Frequency of Visit
Prediction on it’s own is not really useful unless you know what
to do with predicted data!
25. Contact by Design … Complexity & predictability
25 20 June 2019
High Value Medium Value Mass
50%
Chat&AppIVR&USSD
10%
20%
10%
10%
10%
20%
20%
40%
* 100% outbound * 20% outbound
10%
10%
10%
40%
15%
10%
5%
Mass
Market
26. What was also made possible by prediction is drastically
lowering cost to serve by using a RFT commercial model.
26 20 June 2019
27. 27 20 June 2019
Not Scary Multipurpose Useless on its own
Prediction is…