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2. TABLE OF CONTENTS
BACKGROUND
PRIVACY & SECURITY
VALUES
FACILITY & ORIENTATION
QUESTIONS & ANSWERS
PRACTICUM EXPERIENCE
OBSERVATIONS DURING PRACTICUM
QUANTITATIVE & QUALITATIVE ANALYSIS
WHAT I LEARNED
CONCLUSION
3. BACKGROUND
•A valuable community resource that provides more than $175 million each year in charitable, uncompensated care.
•More than 12,500 employees
•Highly skilled primary care and specialty physicians and providers, including more than 850 members of the WellSpan Medical Group
•More than 120 patient care locations that offer services such as diagnostic imaging, laboratory, rehabilitation, primary care, retail pharmacy, walk-in health
care, durable medical equipment and other essential services
•A regional home care organization: WellSpan VNA Home Care
•Five respected hospitals: WellSpan Ephrata Community Hospital, WellSpan Gettysburg Hospital, WellSpan Good Samaritan Hospital, WellSpan Surgery &
Rehabilitation Hospital and WellSpan York Hospital.
•Regional referral services in heart and vascular care, oncology, women and children services, orthopedics and spine care, neurosciences and behavioral
health
•The region's only accredited Level 1 Trauma Center and Primary Stroke Center with an endovascular neurosurgery program.
•Partnerships with respected organizations, including Hanover Hospital, Summit Health and Hospice & Community Care (formerly Hospice of Lancaster
County), as well as hundreds of private-practice community physicians.
4. PRIVACY
&
SECURITY
Some of the main issues that WellSpan has as an
organization are the set up styles for where
patient information is kept and discussed. It is
too open and other individuals can hear or see
information that they shouldn’t be able to.
WellSpan is currently making several
modifications to each facility to better protect
their patients. WellSpan is very focused on
patient satisfaction and that is why they have
come so far and accomplished so much.
5. VALUES
•Care for All
•We believe that everyone deserves essential care delivered in an exceptional manner regardless of race, gender, ethnicity, sexual orientation, age, economic
status or ability to pay.
•Patient and Family-Centered
•We believe fulfilling our promise to those who entrust their lives and the lives of their loved ones to our care is our highest priority. We consider the patient
first in all that we do and work in partnership with the patient and family members they choose to involve in their care. We collaborate with patients and
families to improve the delivery of care and service.
•Working as One
•We work as one across professional, organizational boundaries and with patients and communities. We do this by collaborating, coordinating, and sharing
expertise, information and resources to meet the needs of those we serve. While our people are highly valued for their individual talents and contributions,
we recognize that working together will allow us to improve health more effectively than any one of us working alone.
•Respect
•We honor the dignity and diversity of our patients and communities by treating everyone we serve and work with the way we would want to be treated—
with courtesy, compassion and respect.
•Integrity
•We earn the trust and confidence of the individuals and communities that we serve by doing what’s right; acting transparently and honestly; protecting
patient confidentiality; and meeting the letter and the spirit of all applicable laws, regulations and professional standards.
•Continuous Learning
•As a learning organization, we innovate, seek out and share best practices and adopt new ways of transforming the delivery of health care to make a
difference in the lives of our patients. As individuals and teams, we are committed to continuously improving and applying our skills and knowledge.
•Stewardship
•We take seriously our responsibility to be good stewards of the resources entrusted to our care. Our constant focus on being an operationally excellent,
financially strong and strategically focused organization enables us to control costs, to provide exceptional care, to be the employer of choice, to provide
charitable community services and to be a strong health care organization for future generations.
6. FACILITY & ORIENTATION
WellSpan Health location in your community:
WellSpan is very competitive and want top-
notch employees in their company. They offer
training in their facility as well as orientation
training to the company. HIPAA laws and
regulations are stressed from the beginning.
Mission Statement:
“Working as one to improve health
through exceptional care for all, lifelong
wellness and healthy communities.”
7. FACILITY & ORIENTATION
WellSpan is focused on working as one to coordinate healthcare between providers for the
patient for be best possible outcome. They have modern technology, new models to promote
high quality and exceptional patient experience, and improving the community’s health overall.
Feel free to visit the site below to view the videos they have on different areas of focus.
http://www.wellspan.org/about-wellspan/who-we-are/transforming-care/
For a complete list of all the services provided, please click on the link below.
http://www.wellspan.org/programs-services/all-wellspan-services-(a-z)/
8. QUESTIONS
&
ANSWERS
WellSpan has a patient portal called
MyWellSpan that is available to all patients.
This allows for communication to the
providers and access to their personal
health record.
For WellSpan employees, there is the
WellSpan INET to use as a resource for
anything concerning the company.
The main website to use for general
information or any questions you can visit
www.wellspan.org
9. QUANTITATIVE
&
QUALITATIVE ANALYSIS
The annual report of WellSpan is listed in the link below. They go over the 5 aspects they focus on; well
supported for community impact, well cared for in transforming care, well committed in how we help,
well partnered with healthy communities and well planned for lifelong wellness.
http://www.wellspan.org/media/1085070/2014_wellspan_community_benefit_report.pdf
10. OBSERVATIONS DURING PRACTICUM
Communication seemed to be the
primary key within the company that
made everything run smooth. If there
was an issue, it was due to lack of
communication in some way. The
company works very hard to address
any areas of concerns from
employees or it’s patients.
Due to the new EHR EPIC coming
soon and implementation of ICD-10
along with all the other changes in
the facility with construction, it
seemed everyone was overwhelmed
by all the changes and was finding it
difficult to stay on top of new
information that was pertinent to
them and their department.
11. PRACTICUM EXPERIENCE
My experience at WellSpan was quite nice. The employees were very
friendly and always willing to give advice or to answer a question I had.
I was able to experience many different areas of the organization. Due
to the organization being so large, my time was limited so I was not able
to do a lot of hands on work.
I currently do work for WellSpan, however had underestimated the
amount of work that goes into what seems like simple tasks.
I am thankful for the experience I had and the education I obtained.
12. CONCLUSION
Karen Tinney, Director of Medical Records Services, was my main contact with my
practicum; however I was placed with several different directors and had numerous
different experiences during this time. I was able to go to interview the Corporate
Director, Laura Rizzo, spent time in the Medical Records department with Michelle
Charette, the Coding Compliance Department with Tami Bowman, Documentation
Improvement Specialists, the Data Integrity Manager, Jennifer Shorts, the Oncology
Registry Supervisor, Ronda Shrader, and Release of Information with Lori Genovese.
I believe the experience I have gained thus far will help me a great deal in my career
regardless of the title I choose to go for.
