Northern Kentucky Physical Medicine provides integrated physical rehabilitation, chiropractic care, massage therapy, and pain management services. The practicum student completed their internship at this facility, gaining experience with medical billing, coding, insurance verification, scanning documents, following up on insurance claims and payments, and converting paper records to electronic health records. The student worked on tasks involving multiple technical components of health information, learned valuable skills to apply to their career, and received positive feedback from the staff.

1. Northern Kentucky Physical Medicine
Practicum Portfolio
HIT 272
Fall 2015

2. I- Information about the Site
- Northern Kentucky Physical Medicine & Medical Weight Loss is an integrated physical
medicine office incorporating Physical Rehabilitation, Chiropractic, Massage Therapy
and Medical Pain Management to aid their clients in sustained pain management and
relief. The doctors sit down with each new patient individually to complete a thorough
physical assessment. Based on their findings of our practitioners, a custom tailored
treatment plan will be presented to the patient and if further tests are needed, the staff
will explain the additional examinations and future potential treatments.
- Website: http://www.northernkentuckypainrelief.com/
- Since the facility I was at was a chiropractor’s office and not a hospital, LOS, bed count,
etc. would not apply in this case.
- The website does not give information on who actually owns the facility, but Dr. Benton
Dammel’s father, Dr. Dammel was the doctor preceding him.
- Services provided: Chronic Fatigue Syndrome, fibromyalgia, low back or neck pain,
chronic and radiating pain, tension Headaches or migraines, shoulder, elbow and wrist
pain, leg pain or sciatica, disc herniations and disc bulges, wrist pain or carpal tunnel,
pain in the joints, hand and arm tingling, new arthritis and knee pain, foot and ankle
pain, chronic inflammatory conditions, insomnia and sleep conditions, arthritis, auto
accident injuries, sports injuries, weight loss and nutrition, and HCG diet and cleanse
protocol.

3. - Organizational Structure: Blaine Lisner MD, Benton Dammel DC, Michael Wagner DC,
Allen Bastecki DC, and Shannon Phillips APRN.
II- Personal Objectives, Curriculum, and Career Goals
PersonalObjective and Career Goals
-To utilize my degree in a position that I can further my career in.
-In 5 to 15 years, attain my Bachelor’s degree to advance into Management.
- Uphold the AHIMA code of ethics and HIM profession.
Academic and Career Timeline
-Feb 2015 (RHIT Certification)
-Dec 2015 (Graduation)
-Oct 2015 through Dec 2015 (Internship)
III-Practicum Experience Highlights
Activities Completed (Organized by TCO’s)

4. TCO #1-Collection, Storageand Processing of Data
-Verifying insurance information for new patients.
-Going through patient ledgers for insurance payments.
-Scanning in new patient information into the EHR.
-Filling out par forms for patients’ corrected claims.
-Entering in patient demographics.
-Converting existing paper records into EHR’s.

5. TCO # 3- Coding and Reimbursement
-Fix problems and rebill for existing patients.
-Un-apply insurance payments.
-Going through patient ledgers looking for applied insurance payments.
-Posting payments.
-Correcting coding mistakes on Humana claims.
-Writing off bills.
-Follow up and correcting claims (sending to insurance companies with par forms and clinicals).
-Correcting NDC #’s.
-Researching ERA (Electronic remittance advice) reports for denials.
-Learned reason remark codes.

6. TCO # 5- Compliance
-Verify insurance information.
-Observing medical records personnel while diagnosis pointing.
-Following up on all types of claims. (Humana, Cigna, Blue Cross Blue Shield, Medicare).
-Entering in patient demographics.
-Follow up and correcting claims for Humana.
-Working on ERA reports.
-Converting paper charts into EHR’s
-Filling out par forms for patients’ corrected claims.
-Scanning in documents to transfer paper records to EHR.
-Un-apply insurance payments.

7. -Calling insurance companies.
-Taking notes.
-Rebill for existing patients that need corrected claims.
-Correcting NDC # and notes for claims.
-Verifying patients insurance information
TCO # 7- Ethics and Confidentiality
-Calling insurance companies for patient information on all claims.
-Verifying insurance for patients.
-Billing and rebilling of patient accounts.
-Follow up, correcting, and faxing claims to insurance companies to correct.
-Scanning in documents, as well as scanning in to convert charts to EHR’s.
-Filling out par forms for corrected claims.

8. Final Analysis of PracticumExperience
In conclusion, my time with NKY Physical
Medicine was very exciting and I learned priceless information while I was there completing my
practicum. I have a better understanding of the profession as well as what avenue I would like
to ultimately take after graduation. The staff and doctors at the facility were very welcoming
and gracious when I arrived and anytime I needed assistance or had a question about anything,
the medical billing staff did not hesitate to answer and help me out with it. NKY Physical
Medicine cares about the pain relief of their patients and really reaches out to make sure that
the patient is treated with respect. My experience has overall been great and I am happy I
chose to further my education with DeVry.

15. Melissa Evans
5846 PetersburgRoad
Petersburg, KY 41080
859 869 0357
859 250 4115
melissaevans07@yahoo.com
SUMMARY
To be employed within the health information field utilizing myAssociate’s degree.
EXPERIENCE
Merchandise Handler, SMX Staffing
Hebron,KY —Aug 2012-Nov2012
Worked in the receiving and pick/pack departments to ensure customer orders were accurate and shipped on
schedule.
Customer Service Representative, Citibank
Florence,KY — 2011-2012
Answered incoming creditcard customer calls to assistwith monthlypayments, problems and anyother issues,
along with sales ofcredit card products.
Internship, NKY Physical Medicine and Medical Weight Loss Center
Florence,KY—Oct.2015-Dec. 2015
Medical billing,coding,verifying insurance for new patients,scanning in documents,following up on ERA reports,
posting payments,faxing,copying, rebilling,dealing with insurance payments,diagnosis pointing,calling insurance
companies aboutbills,following up on unpaid claims,correcting claims.
EDUCATION
DeVry University
Health Information Technology,Associate of Applied Science — 2013-2015 Dean’s List, Nov.2014
SKILLS
● ICD-9-CM and ICD-10-CM
● Microsoft Office
● Microsoft Excel
● Microsoft PowerPoint
● Customer service experience
REFERENCES Availableupon request

18. Thank You Letter-NKY Physical Medicine(12/14/15)

19. 12/14/15
Melissa Evans
5846 Petersburg Road
Petersburg, KY41080
Dear Rachel,
I’d like to take a moment to thank you for hosting my internship over the last 6
weeks. Ithas been an invaluable experience for me and I hope I was able to
providesome value to you as well.
Working with you has taught me moreabout health information than my two full
years at DeVry. Your breadth of knowledge, as well as the varied tasks that your
office manages provided an environment that was both exciting and challenging.

20. As I move forward in my professionalendeavors, I willtake with me all that I
learned under your guidance. I can only hope that I find full time employment
with a office/company that is as competent and experienced as NKY Physical
Medicine.
If there is ever anything I could do for you or the rest of the team, please let me
know. I will miss the relationships I’veformed over the last few weeks, and I
would be morethan thrilled to find myself in your company once again.
With my mostsincere thanks,
Melissa Evans

21. References
Northern Kentucky Pain Relief. (2015). Chiropractors Florence, KY | Chiropractic Pain Relief|
Florence Chiropractor. Retrieved from http://www.northernkentuckypainrelief.com/