Donna Knaub was interviewed about her role as a Coder/Billing Specialist at WellSpan Health Organization. She has worked in the position for 15 months. Knaub enjoys her coworkers but dislikes issues with doctors. She recommended gaining experience as a physician billing representative and obtaining ICD-10 certification to stand out for coding jobs. Knaub's advice is to "just keep trying" for coding positions since it's a difficult field with high demand.

1. [Type here] [Type here]
Informative Interview
with
Donna Knaub
By: Kimberly Grieger
May
Session
2015
CAREER BUILDING
GRIEGER, KIMBERLY L
DEVRY UNIVERSITY

2. INFORMATIVEINTERVIEWWITH DONNA KNAUB
1
On June 26, 2015 I had the pleasure of performinganinformational interview withacoworker,
Donna Knaub. Her title atWellSpanHealthOrganizationisaCoder/BillingSpecialist. She hasworkedin
thispositionfor15 monthsat the WellSpanLungSleep& Critical Care Medical GroupYork location. She
was veryinformativeinourmeetingandIdidlearna lot. I knew thatkeepinguptodate with
knowledge wasimportant,butdidn’trealize thatsome of the jobtitlescanbe so differenteventhough
the certificationrequirementsare the same.
I have listedbelow the questionsandanswersIreviewedwithMrs.Knaubforyourreview.
 How didyouget intothisfield?
o Mrs. Knaub hadworkedforWellSpaninthe pastand since she wasnot happywiththe
employershe wasworkingwithdecidedtomove backwithWellSpanandhasbeenin
thispositionfor15 months.
 What do youlike/dislikeaboutthisposition?
o Mrs. Knaub like the people,howeverdislikesthe issuesshe dealswithespeciallywith
the doctors.
 What do youfeel are the careerpath options?
o She wouldlike tojustdocodinginsteadof billingspecialistandcoding. She doesn’t
wantto handle billingquestionsandwouldlike toworkmore withinpatientsetting.
 How doyou stay upto date withthe knowledge required?
o She attendsAAPCfunctionsandgetshercontinuingeducationcreditsthoughthose
functionsaswell assome of the educationopportunitiesheldthroughourcompany
here at WellSpanHealthOrganization.
 What isimportantto managersto have inmy resume?
o Codingexperience isveryimportant,aswell asfamiliaritywithdifferentinsurances,and
the revenue billingcycle.
 What otherjobtitlesshouldIlookintoif few jobsare available formyprimarychoice?
o Physicianbillingrepresentative iswhatMrs.Knaubstartedout withandwhat she
suggestedforme to beginwith.
 How can I standout fromother jobseekersforthisposition?
o KnowledgeandtraininginICD-10withcertificationisgoingtobe a huge assetwhen
lookingforpositions incodingsince the change will be thisyear.
 What advice wouldyougive me inreference tothisfield?
o “Just keeptrying.” Mrs.Knaubexplainedthatcodingisverydifficultandthere ishigh
demandforthe position,sojustkeeptryingandmaintaineducationasmuchas
possible.
 Do youthinkmy resume isappropriate forthispositiontohelpme gethired?
o Mrs. Knaub statedthatmy resume wasveryappropriate andas soonas I getmy
certificationthatshouldcomplete everythingthatwouldbe preferredfor the position.
Mrs. Knaub’scontact informationisthroughemail at (deletedforprivacy) orthroughherwork
phone at (deletedforprivacy) betweenthe hoursof 8:00am until 3:30pm Monday throughFriday. She
isaware that she maybe contactedand looks forwardtospeakingwithyouinregardsto ourinterview.
I didsenda thank youletter,asshe was graciousenoughtomeetwithme and wonderful toworkwith.