SlideShare a Scribd company logo
Planned Parenthood
     Social Media Plans
What is Social
  Media?
Social Media is a group of
tactics which can be used to
reach out to potential
clients, and can be used to
listen to what people online
are already saying
Benefits
•Most tactics are free or
cheap
•Connect with real users
•Track usage and trends
•Tailor the experience on-
the-fly
How Should PPT Employ Social Media?

           5 Steps
 • Redesign User Experience
 • Make Organization
   Transparent
 • Reach Out
 • Listen to Conversation
 • Tailor Further Plans
Redesign User
 Experience
•Site layout needs to be
clean and fresh
•Consolidate all social
accounts in one place
•Enable syndication of
content
•Enable commenting
•Enable “tweet us” feature
•Talkingsex.ca redirects to
spiderbytes.
Before



     •All text
     •Too much information on the side
     •No “related articles”
     •Top and side navigation
     •Search could be used more effectively
After
What’s Different?
•Clean blog design
•All social accounts under one
roof
•Ability to comment and give
feedback
•What’s related widget makes
readers stick
•Tags and tweet beat tell
visitors what trends are
happening
•Search queries entire
database on demand
Make Organization Transparent
    Transparency means bringing people into your
    world
  • Show Photos on Flickr page of events and staff
  • Tweet about events, or office discussions
  • Tweet polls to solicit feedback about org
    decisions
Reach Out
Soliciting opinions in real
time is the best application of
Social Media

•Discussions on Facebook
page
•Twitter form
•Polls
•Comments on Blog
•Provide videos for
commenting
•CRM Solution
Facebook
  discussions
•Enable fans to comment
on a world of sexuality
related topics
•Solicit opinions from fans
on a variety of subjects
•Discuss political issues
relevant to the organization
Twitter
  discussions
•Ask followers a question
of the day
•Poll using twtpoll
•Surveys using twtsurvey
Enabling
  comments
•Comments, “likes”
“response videos” enable
understanding of what the
public wants
• Blog comments can turn
into new posts
•Regular commenters can
be brought in as “experts”
CRM: the
next big thing
CRM is not just about
consumer complaints
•Fans have some of the best
ideas
•People like to contribute,
but anonymously
•Identify and solve issues
for clients: you become a
hero
•Keep database of queries
Listen to
Conversation
•Analytics- what content is
hot
•Comment/twitter/fb
monitoring: what are the
trends
•Polls: what are people
voting up
•Competitive analysis/
google alerts/conversation
monitoring tools
What’s
happening?
One of the benefits of Social
Media is the ability to
gather real data on actual
conversations online
•Measure visits
•Measure trends (twitter)
•Measure frequently
accessed content (blog,
videos, etc.)
Tailor
Further Plans
The Web is a living, breathing
organism.

•Take learnings once a
week/month/quarter
•Adjust strategy every
month
•Serve most popular content
to donors
•Report on most popular
content to the board
Suggested Tactics
•Redesign blog
•Add discussions and blog/
twitter syndication to
facebook page. Add “videos”
tab to showcase videos
•Revamp twitter strategy.
Use cotweet for multiple
authors
•Open Youtube and Flickr
accounts
•Use a CRM solution
•Employ analytics and
listening tools
Thank You

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Ppt social media

  • 1. Planned Parenthood Social Media Plans
  • 2. What is Social Media? Social Media is a group of tactics which can be used to reach out to potential clients, and can be used to listen to what people online are already saying
  • 3. Benefits •Most tactics are free or cheap •Connect with real users •Track usage and trends •Tailor the experience on- the-fly
  • 4. How Should PPT Employ Social Media? 5 Steps • Redesign User Experience • Make Organization Transparent • Reach Out • Listen to Conversation • Tailor Further Plans
  • 5. Redesign User Experience •Site layout needs to be clean and fresh •Consolidate all social accounts in one place •Enable syndication of content •Enable commenting •Enable “tweet us” feature •Talkingsex.ca redirects to spiderbytes.
  • 6. Before •All text •Too much information on the side •No “related articles” •Top and side navigation •Search could be used more effectively
  • 8.
  • 9. What’s Different? •Clean blog design •All social accounts under one roof •Ability to comment and give feedback •What’s related widget makes readers stick •Tags and tweet beat tell visitors what trends are happening •Search queries entire database on demand
  • 10. Make Organization Transparent Transparency means bringing people into your world • Show Photos on Flickr page of events and staff • Tweet about events, or office discussions • Tweet polls to solicit feedback about org decisions
  • 11.
  • 12. Reach Out Soliciting opinions in real time is the best application of Social Media •Discussions on Facebook page •Twitter form •Polls •Comments on Blog •Provide videos for commenting •CRM Solution
  • 13. Facebook discussions •Enable fans to comment on a world of sexuality related topics •Solicit opinions from fans on a variety of subjects •Discuss political issues relevant to the organization
  • 14. Twitter discussions •Ask followers a question of the day •Poll using twtpoll •Surveys using twtsurvey
  • 15. Enabling comments •Comments, “likes” “response videos” enable understanding of what the public wants • Blog comments can turn into new posts •Regular commenters can be brought in as “experts”
  • 16. CRM: the next big thing CRM is not just about consumer complaints •Fans have some of the best ideas •People like to contribute, but anonymously •Identify and solve issues for clients: you become a hero •Keep database of queries
  • 17. Listen to Conversation •Analytics- what content is hot •Comment/twitter/fb monitoring: what are the trends •Polls: what are people voting up •Competitive analysis/ google alerts/conversation monitoring tools
  • 18. What’s happening? One of the benefits of Social Media is the ability to gather real data on actual conversations online •Measure visits •Measure trends (twitter) •Measure frequently accessed content (blog, videos, etc.)
  • 19. Tailor Further Plans The Web is a living, breathing organism. •Take learnings once a week/month/quarter •Adjust strategy every month •Serve most popular content to donors •Report on most popular content to the board
  • 20. Suggested Tactics •Redesign blog •Add discussions and blog/ twitter syndication to facebook page. Add “videos” tab to showcase videos •Revamp twitter strategy. Use cotweet for multiple authors •Open Youtube and Flickr accounts •Use a CRM solution •Employ analytics and listening tools

Editor's Notes