E-Gov, presentation given by Emir Ramadanovic. SIGMA Webinar series on service design and delivery in the Western Balkan region in 2023. Topic 3: Omni and Multi-channel service design and delivery.

1. Digital transformation of the public sector
in Bosnia and Herzegovina

2. E
20
DIFFERENT GOVERNMENT
INSTITUTIONS
4
LEVELS OF ADMINISTRATIVE
GOVERNMENT IN BiH
I
N
T
E
R
O
P
E
R
A
B
I
L
I
T
Y
e
-
S
I
G
N
A
T
U
R
E
LEGAL
FRAM
EW
ORK
e
-
P
R
E
S
E
N
T
A
T
I
O
N
USAID
E-GOVERNANCE
ACTIVITY
E-INSPECTOR
BIMS e-REGISTER
OF
CERTIFICATES
E-SIGNATURE
OPEN
DATA
e-CPP
E-CONTRUCTION
PERMITS
CSOs
Project Scope

3. Project scope in practice
POLICE
IDDEEA
Canton
COURTS
Canton
Canton
MINISTRIES
Municipality
TAX ADMINISTRATION
BANKS
ITA BiH
e-SIGNATURE
e-
CONSTRUCTION
PERMITS
CSOs
Canton
Municipality
Municipality
Municipality
Municipality
E-INSPECTOR BIMS
INSPECTIONS
PUBLIC
PROCUREMENT
e-CPP
e-REGISTER OF
CERTIFICATES
OPEN
DATA
e-Signature
e-Presentation
Web Portal
e-Signature
e-Predstavljanje
Web Portal
e-Signature
e-Presentation
Web Portal
e-Signature
e-Predstavljanje
Web Portal
e-Signature
e-Presentation
Web Portal
e-Signature
e-Presentation
Web Portal

4. CSOs
COURTS
POLICE
IDDEEA
ITA BIH
TAX ADMINISTRATION
I
N
T
E
R
O
P
E
R
A
B
I
L
T
Y
e-SERVICES
MONITORING
Citizens Businesses
5 MUNICIPALITIES
Cantons
e-CONSTRUCTION
PERMITS
MINISTRIES
Advanced Digital Architecture
E-INSPECTOR BIMS
INSPECTIONS
PUBLIC
PROCUREMENT
e-CPP
e-REGISTER OF
CERTIFICATES
OPEN
DATA
BANKS
e-GOVERNANCE
BUILDING
BLOCKS
e-ID
SINGLE SIGN ON
SERVICE DELIVERY PLATFORM
(SDP)
e-Construction
Permits
Retirement
Tax Admin.
IDDEEA
Courts
Social
Services
PP
e-Signature

5. CSOs
COURTS
POLICE
IDDEEA
ITA BIH
TAX ADMINISTRATION
I
N
T
E
R
O
P
E
R
A
B
I
L
T
Y
e-SERVICES
MONITORING
Citizens Businesses
5 MUNICIPALITIES
Cantons
e-CONSTRUCTION
PERMITS
MINISTRIES
Advanced Digital Architecture
E-INSPECTOR BIMS
INSPECTIONS
PUBLIC
PROCUREMENT
e-CPP
e-REGISTER OF
CERTIFICATES
OPEN
DATA
BANKS
e-GOVERNANCE
BUILDING
BLOCKS
e-ID
SINGLE SIGN ON
SERVICE DELIVERY PLATFORM
(SDP)
e-Construction
Permits
Retirement
Tax Admin.
IDDEEA
Courts
Social
Services
PP
e-Signature

6. Electronic issuing of construction
permits
Electronic issuing of construction
permits

7. e-Governance Portal Benefits
One-stop shop for e-Service
For all administrative levels of
government in BiH
Eco-friendly
1
3
5
e-ID (Presentation) & e-Signature
Adding new e-Services made easy
Maintenance expenses optimization
2
4
6
Integration with existing portals at all
administrative levels of government in BiH
7

8. E
2024 2025 2026 2027 2028 2029 2030 2031
e-Governance Portal in BiH is in use and
enables efficient digital transformation
BiH has a solution
for e-Governance
Digital transformation in BiH is
slow and uncoordinated
Digital transformation
different implementation paths

9. Analogue preconditions for
e-governance implementation
SUISTAINABLE ORGANIZATION
FISCAL FRAMEWORK
CHANGE MANAGEMENT
POLITICAL WILL
Designated Ministry or Agency
Coordination of internal and
donor activities
Legal Framework
Training

10. Digital Transformation
Road Map for BiH
e-ID
e-MAILBOX
e-SIGNATURE
e-Service PLATFORM
e-PAYMENT
e-REGISTERS
GOVERNMENT SERVICE BUS (GSB)
INTEROPERABILITY
e-PORTAL
NEW SERVICE DEVELOPMENT

11. E
e-Construction Permit Process
MONITORING
ISSUING AND
DELIVERING A
PERMIT
Submitting a Request
Conducting
Proceedings
MUNICIPALITY
OBTAINING
APPROVALS or
OPPINIONS
APPLICANT