Presentation given by Moldova at the Service Design and Delivery in a Digital Age - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Topic 4: Gathering user insights and feedback.

1. MOLDOVA
National Center
for Personal Data
Protection

2. “Service Design and Delivery in a Digital Age”
Academies for the EaP countries
4th Academy on Gathering user insights
and feedback
National Center for Personal Data
Protection of the Republic of Moldova
27 November -1 December , Berlin Zoia Cojocari
Head of External Relation
and European Integration
NCPDP

3. The basic role of NCPDP
The National Center for Personal Data Protection
is an autonomous public authority,
independent of other public
authorities, natural persons and
legal entities
which exercises its legally awarded
attributions by the Law on personal
data protection.
The NCPDP aim is to protect the
fund. freedoms and rights of
natural persons, especially the
right for private life regarding the
processing and tran.transfer of p. d.

5. NCPDP receives complaints from
data subjects and controlers

6. Mechanism for examination of complaints
Complaint
Submission
Initial Assessment
Acknowledgment
and Information
Request
Investigation
Decision
Reporting
Sanction
Enforcement and
Follow-up
Recommendations

7. NCPDP receive requests from the authorities/
entities regarding the mechanism for developing
surveys in order to collect feedback from users
as well as collecting information about users

8. Trainings/ seminars
provide
information
Invitations/requests
By email, phone,
letters

9. Thank you for your attention!
Contact information :
National Center for Personal Data Protection
of the Republic of Moldova
MD-2004, Chisinau,
48 Serghei Lazo Str.,
tel: +373-22-820801
fax: +373-22-820807
e-mail: centru@datepersonale.md