3. Defination of technical assistant
• Technical Assistants provide expanded support
for sound reinforcement, lighting, computer,
and audio-visual support. These staff
members set up, operate, and break down the
technical equipment for each event. These
students will interact directly with clients and
presenters on a regular basis, requiring
outstanding customer service skills.
4. Brief
• Technical assistants handle an organization's
administration tasks. This usually involves
overseeing paperwork and developing
inventory systems for documents and other
records. These systems help assistants
manage their duties effectively and ensure
accuracy in their communication, research,
and reports.
5. Responsibilities
1. Answering telephones and taking messages.
2. Printing and filing documents.
3. Providing technical assistance with equipment
operation.
4. Cleaning of technical equipment.
5. Setting equipment parameters.
6. Proficiency with basic computer programs
including MS Office and database systems.
6. Skills required
• Communication
• Technical
• Organizational
• Interpersonal
• Writing
• Research
• Computer
• Analytical
• Problem-solving
• Time management
• Customer service
• Teamwork
7. Communication
• The ability to communicate effectively is
essential for any technical assistant. They
need to be able to explain complex technical
concepts to non-technical staff and customers,
as well as being able to understand the needs
of those they are assisting. Good
communication skills will help to make sure
that tasks are completed efficiently and
accurately.
8. Technical
• A technical assistant is someone who provides
support to people who are using technology.
They may help with setting up equipment,
troubleshooting problems, and providing
training. Technical assistants need to have
strong customer service skills and be able to
communicate clearly. They also need to be
familiar with the products and services they
are supporting.
9. Organizational
• Organizational skills are important for
technical assistants because they need to be
able to keep track of multiple tasks and
deadlines. They also need to be able to
communicate effectively with other members
of the team.
10. Writing
• Technical assistants need to be able to write
clearly and concisely in order to communicate
effectively with clients, customers, and other
members of the technical team. They need to
be able to write in a variety of formats,
including email, reports, and instructions.
Writing is a critical skill for technical assistants,
as it allows them to clearly explain complex
concepts and procedures.
11. Research
• The skill of research is important for a
technical assistant in order to be able to find
information and resources needed to perform
their job duties. Technical assistants often
need to be able to find specific information
quickly and efficiently, and being skilled in
research can help them do this.
12. Computer
• The ability to use computers is becoming
increasingly important in the workplace. Many
jobs now require at least basic computer skills,
and more and more employers are looking for
candidates with strong computer skills.
13. Analytical
• The ability to analyze data is critical for any
technical assistant. This includes being able to
understand and interpret data, as well as
identify trends and patterns. This skill is
necessary in order to effectively support
decision-making and problem-solving.
14. Problem-solving
• Technical assistants need to be able to solve
problems quickly and efficiently. This skill is
important because it allows them to
troubleshoot issues and find solutions.
Technical assistants need to be able to think
critically and creatively in order to find the
best possible solution to a problem.
15. Time management
• Time management is a skill that is needed in
order to be successful in any field. It is
especially important for technical assistants,
who often have to juggle multiple tasks and
deadlines. Time management skills include
the ability to prioritize, plan ahead, and stay
organized.
16. Customer service
• Customer service is the act of providing
support to customers before, during, and after
they purchase a product or service. It can
include everything from answering customer
questions to resolving customer complaints.
17. Teamwork
• Teamwork is the ability to work together
toward a common goal. It is an important skill
for technical assistants because they often
have to work with other technicians and
engineers to get the job done. Technical
assistants need to be able to communicate
effectively and cooperate with others in order
to get the job done efficiently and correctly.
18. Skills Required
• First class Bachelor's (Honours) Degree in
Sciences in relevant subject or equivalent
grade from a recognized University / Institute
(Technical Assistant).
• Or First class Diploma in Engineering in
relevant field with excellent academic record
(Technical Assistant) Or Post-graduate degree
in science or B.E. / B. Tech.
19. Career Path
• Career paths for technical assistants are
diverse and wide ranging. With experience
and proven success, technical assistants can
progress to more senior roles or even
executive-level positions, such as service
manager or administrative manager.
20. Importance of associate
• Providing technical assistance with equipment
operation
• Answering telephones and taking messages
• Cleaning of technical equipment
• Scheduling meetings
• Setting equipment parameters
• Composing emails
• Organizing travel arrangements
• Printing and filing documents
• Troubleshooting issues with technical services
