1. PLANS OF
How we can develop a better working environment :-)
IMPROVEMENT

2. STAFF’S DIAGNOSTIC
10/28/2009
 Due to the level of tenure our CCRs has attained,
we can see that the initial attention to our core
values has suffered an erosion.
Alexander Cueto
 Interest to perform with excellence in daily tasks
convey lack of motivation.
 We confirm this behavior in the credibility that
many of the employees show towards initiatives
from the company.
 We should develop a strategy to reinforce the
feeling of implication in the company’s mission.
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3. EMPLOYEES AS PARTNERS
People working
Contribute with: And they expect::
for the business:
Capital and Revenues and
Shareholders
investements added value
Salaries, benefits,
Works, effort,
Employees retributions
knowledge and skills
and satisfaction
Raw materials, Benefits and new
Providers
Services, technology benefits
Clients and Acquisitions of Quality, price,
consumers services and products satisfaction
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4. INTELLECTUAL CAPITAL
People can be seen as partners of the
organization who provide:
 Skills ,capabilities, Intelligences
This way, people are considered business
assets.
Successful companies treat members as
business partners and not just like
employees.
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5. HUMAN RESOURCES MANAGEMENT
People are considered the main asset.
Company and individual goals are achieved
through the efficient collaboration of
employees with the business mission.
Wikipedia defines HRM as “employing
people, developing their resources, utilizing,
maintaining and compensating their services
in tune with the job and organizational
requirement.”
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6. MODERN PERSONNEL MANAGEMENT
People as resources People as partners
•Employees are isolated in positions •Team work
•Strict rigid schedules •Negotiation of objectives and sharing
•Concern for rules and procedures •Concern over results
•Subordination to the boss •Attention in customer satisfaction
•Fidelity to the organization •Linked to mission and vision
•Dependence to the boss •Interdependence among peers and team
•Alienation to the organization •Participation and commitment
•Emphasis in specialization •Emphasis in ethics and responsibility
•Task execution •Activities providers
•Emphasis in manual skills •Emphasis in knowledge
•Manpower •Intelligence and talent
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7. TALENT MANAGEMENT HELPS BY:
Reaching the enterprise’s objectives
Providing competitiveness to the organization
Providing well trained and motivated personnel
Raising self-realization and satisfaction of workers in the
company
Developing and keeping life-quality at the workplace
Managing the change
Establishing ethical policies and developing socially
responsible behaviors.
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8. DEVELOPMENT OF PEOPLE
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Provides the employees with tools so they learn:
1. New attitudes
Alexander Cueto
2. Solutions
3. Ideas
4. Concepts to modify habits and behaviors for
them to be more efficient in what they do
5. Service Excellence:
Employees’ training and preparation are
oriented toward this goal.
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9. DEVELOPING STRATEGIES FOR CCRS
 Improvement of Environment
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 Reinforcement of building up a career at Stream
 More credibility to the promotions’ process
Attention to the common areas (cafeteria, rear door)
Alexander Cueto

 Access to online libraries to create more interest in workplace
 Periodical celebration of special activities dedicated to the staff
 Acknowledgement of employees with annual rewards
 Bonus for results plan
 Specific Training Program
 NEW University:
 Building Relationships 101
 Business Ethics 101
 Dealing with Difficult People 102
 Effective Business Communication 102
 Technical training s divided in areas 9

10. A SUCCESSFUL TRAINING PROGRAM
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Services
efficiency
progress
Alexander Cueto
Creativity
Increase of
and
results
innovation
Benefits
Better
Quality and
customer
productivity
attention
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11. SUPERVISOR’S TRAININGS:
NEW UNIVERSITY
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 Fundamentals of Business Management 101: Management in
Perspective
 Leadership: Creating and Communicating Vision (Video)
 Management (Video): Fire Up and Motivate Your Employees
Alexander Cueto
 Management Skills Introduction 101: Ready! Set! Manage!
 Managing Change 101: Refocusing Yourself
 Motivation - Method and Strategies: Leading for Commitment
 Motivation 101: Leading with a Vision
 Motivation 102: Communicating
 Motivation 103: Rewarding and Correcting
 Motivation 104: Performance and Training
 Motivation 105: Building Trust
 Stress Management 101: Stress on the Job
 Teams That Work 101: Building Effective Teams
 Time Management Fundamentals 101: Evaluating and Improving
Time Management 11

12. MOTIVATIONAL PROPOSALS
We need to create a sense of togetherness in the team
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reflecting our common connection:
 Chat meetings with the teams to focus on team work and
commitment
Alexander Cueto
 Bringing over motivational experts
 Identifying appropriate courses/workshops specially designed for our
experience.
 Special outdoors activities to reinforce diverse qualities in the
individuals:
 Customer oriented work
 Collaboration
 Team work
 Productivity
 Analytical thinking
 Adaptation to new challenges
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