Peter Gaynor is seeking a new position. He has over 15 years of experience in customer service roles in the hospitality industry, most recently as Head Bar Person at Claughan Bar in Limerick since 2006. Prior to that, he was Bar Manager at The Glen Tavern from 1998-2006. He has strong communication, organizational, and problem-solving skills from interacting with customers in fast-paced environments. Peter is proficient in cash handling and computer skills.

1. Peter Gaynor
10 Kilmurry Park, Garryowen, Limerick
Mob: 0858380893 Email: ppgaynor90@gmail.com
PROFILE
A hard-working, reliable and enthusiastic person with vast experience of working with the public, Outgoing
with strong and effective organisational and communication skills. Good team player and able to use own
initiative to achieve personal and company objectives. Good computer skills. Versatile and learns new
tasks/skills quickly.
KEY SKILLS / ATTRIBUTES
 Excellent customer service, communication and time management skills
 Excellent organisational skills with a proactive flexible approach to manage rapidly changing priorities
 Natural problem solver with the ability to multi task in a fast paced environment
 Flexible and supportive team player, capable of working under pressure
CAREER HISTORY
CLAUGHAN BAR (Clare Street Limerick) Oct 2006 – Present
Head Bar Person
 Responsible for profitably running the public house, maximising profit and implementing service quality
standards
 Worked as part of a close knit-team, delivered customer service that was beyond the expectations of
customers and consistently provided a welcoming and relaxing environment
 Key holder, responsible for security and opening and closing the premises safely and setting alarms on a
daily basis
 Responsible for taking stock of deliveries ensuring any damaged items were logged and returned
 Supervised the maintenance of high standards of cleanliness and hygiene providing a comfortable
environment for customers to enjoy
 Responsibly operated the till, handling cash and credit / debit cards, reconciling the monies at the end of
each evening and securing them in the safe
 Remained alert and observant for any conflict situations, with the ability to handle matters escalating
 Developed excellent communication, customer service and listening skills, as constantly talking to
customers from different backgrounds, age groups and walks of life
THE GLEN TAVERN (Lower Glenworth Street,
Limerick)
Sep 1998 – Oct 2006
Bar Manager
 Organised a calendar of promotions and events and advertising specials offers and discount
 Identified and put forward suggestions for service improvements which included reviewing suppliers and
put forward recommendations for improving efficiencies
 Dealt with payments promptly and responsibly operated the till, handling cash and credit /debit cards,
reconciling the monies at the end of each evening
 Managed the high standards of cleanliness and hygiene providing a comfortable environment for our
customers to enjoy
 Main key holder, responsible for security.Opening and closing the premises and setting alarms on a daily
basis
 Promoted a welcoming environment where customers received a friendly and efficient service and
endeavoured to maintain the bar to exceptional standards
 Served customers with a variety of drinks, snacks and hot food throughout the day
 Responsible for ensuring the glasses were washed, the tables, floor and bar areas were clean and
presentable at all times

2.  Remained alert and observant for any situations of conflict, with the skills to handle or prevent matters
escalating
 Confidently requested formal identification from any customers that appeared to be under age
 Displayed the ability to remain calm under pressure whilst delivering excellent service
ORMOND HOTEL & NIGHTCLUB NENAGH
(Nenagh)
Sep 1996 – Sep 1998
Bar / Reception Assistant
 Ensured the glasses were washed, the tables, floor and bar areas were clean and presentable at all
times
 Gave out menus, took orders for food and drinks and once were ready, the food and drinks were served
in a friendly and courteous manner
 As the first point of contact, made guests feel welcome and dealt courteously with their room bookings,
cancellations, upgrades and other requests, handling their enquiries with enthusiasm and a calm
professional manner
 Checked guests into and out of the hotel, allocating rooms, handing out room keys to the guest’s or
porter and answered questions about the hotel facilities and amenities
 Took calls and messages and ensured they were directed to their destination without delay and helped
guests who had particular requirements including booking tickets, or storage of valuables
 Maintained a smart appearance and acted as an ambassador for the hotel, portraying a professional and
smart image and ensured the guest’s stay was relaxed and enjoyable
 Worked individually using own initiative as well as part of a team, fostering a strong team work ethic and
spirit, flexibility and motivation
VALUE CENTRE NENAGH (Nenagh) May 1994 – Sep 1996
Retail Assistant
 Stocked the different varieties of fruit, vegetables, various other food goods and beverages, magazines,
newspapers and sweets
 Presented products neatly ensuring the shop floor was tidy at all times, keeping the area safe of hazards
 Undertook stock checks, quality control and distribution of old stock and ensured orders were placed to
maintain optimum stock levels to meet customer demands
 Dealt with customer enquiries and complaints face-to-face, resolving any issues quickly and efficiently
and rarely had to escalate them to management to resolve
 Responsible for checking and unpacking stock deliveries, reporting any damages or defects to the
couriers and suppliers, correctly pricing items and displaying goods encouraging customers to make
purchases
 Responsibly operated the till, handling cash and credit / debit cards
TRAINING
 Computer Literacy Level 3, St.Marys Adult Education Centre, Limerick (2015)
 Basic Computer Skills Level 2, St.Marys Adult Education Centre, Limerick
References available upon request