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Justifying back office systems Considering the business case Discussion Document with ABC Insurance Company
Key points covered ,[object Object],[object Object],[object Object],[object Object],[object Object]
Typical architecture Customer Distributor Client Front  End External data sources Policy database Corporate data warehouse Agency database FRONT OFFICE MIDDLE OFFICE General ledger ,[object Object],[object Object],[object Object],Financial database BACK OFFICE MIS Workflow New Business system Transaction systems
What are the back office systems challenges? Do you keep current systems or consider other options? Current System Pros Cons Attributes Operational -  Reliable -  Inflexible -  Well understood -  Poor integration Costs -  Original costs written off -  High maintenance costs -  Predictable and controllable Future capability -  Some improvements possible -  Slow time to market -  Bolt on new -  Product not customer focus -  Changes resourced internally
What factors are forcing change? Factors forcing change competition from new entrants technological advances regulatory and legislative changes changing customer needs and perceptions market consolidation
How are companies responding? Company responses develop new flexible products focus on understanding customer needs improve time to market develop new distribution channels reduce costs adopt and adapt new ways of doing business
How is the tension between life system stability and change managed? T E N I S O N ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How does one address the shift in values of doing business ? T E N I S O N ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are your legacy system options? ,[object Object],[object Object],[object Object],[object Object]
Continue adapting your legacy systems? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A low value solution
Complete replacement of core and integration with existing? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Create a ‘wrapper’? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What other options are there? Replacement of core and integration with new Adapt and bolt on Create a ‘ wrapper’ Justify current systems Out-source or partnering agreement Use of third party administrator All variations on a theme
What questions need to be asked to decide? ,[object Object],[object Object],[object Object],[object Object]
Can the costs be quantified? Total costs depend on size of organization and complexity of products Project Stage Replacement Create a of core “wrapper” Project start-up 5% 5% Project definition 5% 5% Project work 70% 70% Project closure 5% 5% Other Costs Hardware costs 5% 5% Software costs 10% 10% Business disruption ? ?
Certain benefits need to be taken on faith ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are life insurance customers actually doing today? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Some examples - Company 1 A major US Insurer Replacement Systems Experience
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Replacement Systems Experience Some examples - Company 2 A major US life company
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Some examples: Company 3 A small US life operation Replacement Systems Experience
From Roswell Group’s experience  ... what are the lessons learned? ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],From Roswell Group’s experience  ... what are the lessons learned?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],From Roswell Group’s experience  ... what are the lessons learned?

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Policy Administration Rationalization Doc

  • 1. Justifying back office systems Considering the business case Discussion Document with ABC Insurance Company
  • 2.
  • 3.
  • 4. What are the back office systems challenges? Do you keep current systems or consider other options? Current System Pros Cons Attributes Operational - Reliable - Inflexible - Well understood - Poor integration Costs - Original costs written off - High maintenance costs - Predictable and controllable Future capability - Some improvements possible - Slow time to market - Bolt on new - Product not customer focus - Changes resourced internally
  • 5. What factors are forcing change? Factors forcing change competition from new entrants technological advances regulatory and legislative changes changing customer needs and perceptions market consolidation
  • 6. How are companies responding? Company responses develop new flexible products focus on understanding customer needs improve time to market develop new distribution channels reduce costs adopt and adapt new ways of doing business
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. What other options are there? Replacement of core and integration with new Adapt and bolt on Create a ‘ wrapper’ Justify current systems Out-source or partnering agreement Use of third party administrator All variations on a theme
  • 14.
  • 15. Can the costs be quantified? Total costs depend on size of organization and complexity of products Project Stage Replacement Create a of core “wrapper” Project start-up 5% 5% Project definition 5% 5% Project work 70% 70% Project closure 5% 5% Other Costs Hardware costs 5% 5% Software costs 10% 10% Business disruption ? ?
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.