DMF Systems specialise in healthcare integration and the delivery and development of healthcare information systems.
We work closely with our clients to ensure a tailored solution specific to their needs which results in clinician buy-in.
Streamline your current activities with DMF Systems.
Making Leaders Successful Everyday by Kate LeggettSugarCRM
Companies today are striving to deliver differentiated and compelling service. Yet few succeed. Customers are using more interaction channels, and have more control over the relationship that they have with companies than ever before. The result? Customer defection and loss of revenue. In this strategy-focused session, we’ll discuss how companies are doing at meeting customer expectations, why it’s important to do so; and how you can deliver better service. We will present the top customer service trends and how you should use align with these trends to move the needle on the quality of service that you deliver to your customers.
DMF Systems specialise in healthcare integration and the delivery and development of healthcare information systems.
We work closely with our clients to ensure a tailored solution specific to their needs which results in clinician buy-in.
Streamline your current activities with DMF Systems.
Making Leaders Successful Everyday by Kate LeggettSugarCRM
Companies today are striving to deliver differentiated and compelling service. Yet few succeed. Customers are using more interaction channels, and have more control over the relationship that they have with companies than ever before. The result? Customer defection and loss of revenue. In this strategy-focused session, we’ll discuss how companies are doing at meeting customer expectations, why it’s important to do so; and how you can deliver better service. We will present the top customer service trends and how you should use align with these trends to move the needle on the quality of service that you deliver to your customers.
The communication and training resource book is actually over 700 pages. I’d like to eventually make it all available online. The book preview is 106 pages and illustrates the use of web-based technology for engaging real-time measures, contribution, and delegated results. The book showcases EmployeeTalk Technology in the process, and examples dialogs and concepts in the application of methods, techniques, and tools. I focus on development in over forty core competencies that can help anyone wanting to grow with their organization. One of the main focuses is on follow-through actions, exercises, and other book readings to help performance growth.
ANI | Demystifying the practice of Design Thinking | M R Ramakrishnan | 27 Se...AgileNetwork
Abstract:
Demonstration through example of how paying attention to the user and their context provides novel insights that shape the final outcome which wont have been possible without this approach.
Key Takeaways:
1. DT is for everyone
2. DT can be practised keeping in mind a 6 core principles
3. How to define a problem – in a noun and verb form
4. How to plan and conduct research
5. How to organize the output into manageable and meaningful tracks of work.
Whether you want to know how your company stacks up to others in digital spend, performance on customer and brand metrics, or integration of customer information across channels – The CMO Survey provides timely insight to help marketers benchmark their organization and tracks trends over time. http://cmo.deloitte.com/cmosurvey/
Readiness - Innovation Audit for Change Feb 2014 IntroductionAssentire Ltd
While you are paying attention to the business, it is easy for soft-spots to develop without anyone noticing, result: ‘Strategic Drift’.
Organisations need to Innovate their Product and Service offering, either organically and/or through M&A. Understand which parts of the organization are ready and where additional support needs to be considered, ‘forewarned is forearmed’.
Get another perspective on Risk Assessment for the organization regarding Readiness for Change and Innovation Potential.
Unattended soft-spots reduce customer value, resulting in the organization only following the market.
Address your soft-spots and be able to drive the market, setting the bar by which others are judged.
Optimized testing through managed services for a North American bank.Mindtree Ltd.
The global banking industry is going through a period of fundamental change that is forcing participants to manage risks adeptly while reducing costs and positioning for emerging opportunities. This requires not only the right processes and talent but also support from key applications that enable productivity, controllership and innovation. Here is how Mindtree helped.
The evolving role of internal communications. Andrew Blacknell of Blacknell Ventures discusses the evolving role of internal comms including the role it has in leading organizational change and culture.
The communication and training resource book is actually over 700 pages. I’d like to eventually make it all available online. The book preview is 106 pages and illustrates the use of web-based technology for engaging real-time measures, contribution, and delegated results. The book showcases EmployeeTalk Technology in the process, and examples dialogs and concepts in the application of methods, techniques, and tools. I focus on development in over forty core competencies that can help anyone wanting to grow with their organization. One of the main focuses is on follow-through actions, exercises, and other book readings to help performance growth.
ANI | Demystifying the practice of Design Thinking | M R Ramakrishnan | 27 Se...AgileNetwork
Abstract:
Demonstration through example of how paying attention to the user and their context provides novel insights that shape the final outcome which wont have been possible without this approach.
Key Takeaways:
1. DT is for everyone
2. DT can be practised keeping in mind a 6 core principles
3. How to define a problem – in a noun and verb form
4. How to plan and conduct research
5. How to organize the output into manageable and meaningful tracks of work.
Whether you want to know how your company stacks up to others in digital spend, performance on customer and brand metrics, or integration of customer information across channels – The CMO Survey provides timely insight to help marketers benchmark their organization and tracks trends over time. http://cmo.deloitte.com/cmosurvey/
Readiness - Innovation Audit for Change Feb 2014 IntroductionAssentire Ltd
While you are paying attention to the business, it is easy for soft-spots to develop without anyone noticing, result: ‘Strategic Drift’.
Organisations need to Innovate their Product and Service offering, either organically and/or through M&A. Understand which parts of the organization are ready and where additional support needs to be considered, ‘forewarned is forearmed’.
Get another perspective on Risk Assessment for the organization regarding Readiness for Change and Innovation Potential.
Unattended soft-spots reduce customer value, resulting in the organization only following the market.
Address your soft-spots and be able to drive the market, setting the bar by which others are judged.
Optimized testing through managed services for a North American bank.Mindtree Ltd.
The global banking industry is going through a period of fundamental change that is forcing participants to manage risks adeptly while reducing costs and positioning for emerging opportunities. This requires not only the right processes and talent but also support from key applications that enable productivity, controllership and innovation. Here is how Mindtree helped.
The evolving role of internal communications. Andrew Blacknell of Blacknell Ventures discusses the evolving role of internal comms including the role it has in leading organizational change and culture.
Aldiablos InfoTech started building the ways for our esteemed clients since 2010.
Aldiablos Technologies is one of the leading BPO in Ahemdabad, Gujrat believes
in innovation and quality services and serves the finest & well-known INDIA,USA,
UK, Australia and Singapore based clients.
VRX Outsourcing is a leading world supplier of enterprise business solutions and IT/Telecom company that focuses on extremely qualitative, innovative integrated e-business solutions, timely delivered and efficient services. Our competencies exist providing custom created business solutions to world customers and determination a rank of specific tasks on application development.
We have a passionate development team with wonderful vary of skills, deep vertical industries experience and excellence in advanced technologies. By wise mix of business analysis and management with latest technology, VRX Outsourcing styles and develops custom created software and online applications. We’ve a broad vary of technology services that deliver real business results.
VRX Outsourcing includes a huge business for outsourcing, all IT/Telecom services and many more from India. Our main preference is to achieve your trust through our commitment and integrity, extending most prices to you and pains to exceed your expectations.
T/DG - Business Process Outsourcing Increase Productivity and ProfitabilityThe Digital Group
Today BPO units are involved in the transfer of business processes and so to say entire business functions. BPO industry acts as partner in the decision making structure surrounding the outsourced processes and functional areas. Performance metrics are primarily tied to customer service and strategic business value.
D'con International is into the consulting business from 3 yrs. We deal in Inbound, Outbound, Data entry projects.
We have an expertise in the outsourcing business. We have clients across the globe that helps us to provide the best service in the industry. We can provide a great deal of processes (International and Domestic) and technological procurement to existing BPO's and new BPO setups. We have an experienced team of engineers, trainers, technicians, experienced agents, software programmers and developers which would help you in setting up a new BPO and improve the working of your existing setup.
We are interested in getting in touch with brokers and consultants across the globe, so that we can get the best in the outsourcing business. Interested parties can get in touch with us and we would make the best use of the opportunity provided to us.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
5. Operational & Service Excellence Integrated Service Solutions Drive Strategic Outsourcing Non-clinical Safety Assessment Services The undisputed leader in providing drug development services and a trusted partner whose hallmarks are great people, high quality data , and ability to integrate and streamline drug development . Analytical Services Central Laboratory Services Biomarker Center of Excellence Clinical Development Services Periapproval and Market Access Services Strategic Partnering & Integrated Drug Development The Covance Story…
15. This Training is Brought to You by… The Compelling Offer Making Covance work for you Learning & Performance Center Your TOTAL source for development resources T Talent Development O Organizational Development T Technical Skills A And L Learning Technologies
Introduction: Joined CVD in June 2006; New position in Corporate Marketing (& Sales); Increase awareness of CVD expertise/services: BU & Move the Needle/Strategic Partnering People, Process, Client (Focus on People) Recent article in HBR on leadership and creativity: The first priority of leadership is to engage the right people, at the right times, to the right degree in creative work. That engagement starts when the leader recasts the role of employees. Rather than simply roll up their sleeves and execute top-down strategy, employees must contribute imagination.
Communicating the Covance Story…once upon a time… Business narratives are the best way to showcase our people -- highlighting OSE; ISS; SP&IDD – and individual greatness! Goal: become a trust agent/thought leaders so key stakeholder perceive Covance as “the undisputed leader”
How do we do this? Thought Leadership Marketing 100+ Thought Leaders Selling our ideas/knowledge to help our clients innovate pipelines, R&D, business models; etc.
The role of marketing communications will continue to evolve to support CVD goals. This will include introducing new channels of communication to enhance our thought leadership efforts… -- Focus on Social Media; Twitter; Blogosphere; RSS Feeds – engage/educate clients – how can we improve our services? -- Thought leadership marketing communication will help CVD drive R&D innovation required to help bring the miracles of medicine to market sooner…
Alicia: Thank you for your time, now I’d like to introduce Teresa Philips who will talk to you about her role in the organization. Teresa: Hi, my name is Teresa Phillips and I work in Regulatory Affairs & Quality Assurance. Once Alicia has engaged the client and developed a media strategy, Covance is ready to move further into our relationship with the client by conducting a clinical trail. During that clinical trail, there are many interactions with the client. Some of those interactions involve client audits, which is what I’m going to talk to you about today.
Covance Client Interaction Group (CI) within Quality Assurance Services primary responsibilities are to prepare, facilitate and host client audits, regulatory inspections and manage the observations generated from those audits.
Pre-Qualification : Review our capabilities prior to being awarded study or conduct an assessment Project : Review all study protocol documentation to ensure ICH E6 GCP Compliance File : Review study documents for a protocol (i.e. investigator files) prior viewing a site for example For Cause : Review protocol documentation due to a particular cause(s) that potential could be a concerns for he client Regulatory Inspection : FDA to review an operational group and/or sponsor(s) protocol documentation
Our client’s demand changes. In 2008 there were new projects and clients wanted to do a full review of the study documentation to ensure that the protocol is being followed which is normally done on a two year period. So, as you can see in 2009, the need changed to just file audits where the client may want to review the investigator files prior to going out to a site or just review the regulatory documents.
Client Interactions our focus is the customer both internally and externally.
Teresa: Thank you for your time, now I’d like to introduce Mike Lamendola, who will talk to you about his role in the organization. Hi, my name is Mike Lamendola and I work in the Learning & Performance Center. Once Alicia has engaged the client and developed a media strategy, and Theresa has conducted various interactions with the client such as audits, the findings of some of those audits sometimes yield gaps in our staff’s training matrices, or even the identification of a knowledge gap which results in a whole new training altogether. I’m going to talk to you a little bit about the training we provide and who we provide it to.
First I want to give you a high level overview, a 25,000 foot view of what the Learning & Performance Center is and what it offers. The LPC Covance’s global training organization and we have a lot of different services ranging from leadership and employee development, to organizational development, to technical skill development specific to each business unit (which is what I do), and our learning technologies group which is always seeking new and different ways of delivering our services. The management team who supervises the 4 teams you see on the left-hand side of the screen have defined a clear strategy for us to deliver results which help the business achieve it’s critical objectives. The focus of our effort lies in five key disciplines: Technology Enablement – This is where I fit into the picture. We have to be experts in the many different types of technology that Project managers, data managers, and CRAs use in their day-to-day lives at Covance, so that we can teach new people as they come on board and refresh current employees who need to see one or more of the systems multiple times. Leadership On-Boarding/Continuing Education Organizational Development and Culture Integrating People and Processes
Now, if we move down to a 10,000 foot view, you can see that I fit in as the technical training for Data Management & Clinops.
Lastly, we delve into a 5,000 foot view, which covers all of the applications we use to collect data and what we as trainers must know inside and out in order to successfully pass along that knowledge to our many audiences. There are 2 ways to collect data here at Covance. They are EDC (or Electronic Data Capture), and paper. We’ll spend some time talking about each. Covance has many clients. As a result, we have several kinds of EDC systems which we can offer as a service to them.
Working with the Data Management quality department, we ensure data quality during study , start-up, study conduct, and database finalization Compliance Helps people learn more and further their careers….WIIFM
1) Providing high-quality training, both to our internal Covance staff and our external Covance business partners 2) High quality training minimizes technical-related errors which in turn save the company money. Reducing various costs through the proper execution of technical skill-related tasks 3) Increased time to productivity by means of efficient delivery of training materials.
Thanks Alicia. For client interactions: Teresa - please add 3 main points you want the audience to consider about your group.
Does anyone have any questions for the three of us? Thank you!
