Josh Jones-Keen has over 10 years of experience in IT support, project management, and customer service roles. He has strong communication, relationship building, and problem solving skills. His experience includes implementing risk frameworks, streamlining governance processes, and providing supplier and project support at both Bournemouth University and FitnessFirst. He also has experience managing customer accounts, building vendor relationships, and exceeding sales goals.

1. Josh Jones-Keen
07825 334066
Joshjoneskeen@hotmail.co.uk
Key Skills
 Organised,flexibleanddeadline driven
 A strongcommunicator
 A skilled influencer
 A provenproblemsolver
 Excel inbuildingstrongrelationships
IT SupplierSupport OfficerInterim - Bournemouth University
(May 2015 –Present)
 SupportedITSupplierManagerwithBAUmanagementof;contracts,SLA’s,Supplier
Relationships
 Devisedvendorfeedbackprocesses
 Implementedprocessestodrive adoptionof innovationandincrease valuefromsuppliers
Group IT Service ManagementSpecialist,Risk & Governance – FitnessFirst
(October2014 – May 2015)
 Implemented departmental riskframeworkbasedonCOBIT5
 Organisedandconductedvariousworkshopstoeducate the widerteam inrecognisingrisk
to developunderstanding
 Assistedinthe developmentof a VendorandcategoryManagementframework
 Streamlinedprojectgovernanceforamore practical approachincludingintroductionof
projectstage gate sign offs
 RegularlyparticipatedinGlobal calls toensure thatmajorprojectswere conductedwithin
the Riskand Governance frameworkacrossthe estate.Effectively reportedand
communicatedfindings
 ProvidedprojectsupportonPCIprojectandEUC project
 Due to Businessknowledge,became apivotal pointof reference withinthe teamfor
informationon variousprocessesandprojects
 Assistedindeliveryof anewGlobal service desktool project,attendingworkshopstoensure
correct processstructure
Profile
I am a highlymotivatedindividualwithstronginterpersonal skills.Ihave successfullyworkedon
my owninitiativeandaspart of a widerteam.Iam genuine andapproachable.
I am confident, happy to lead and be accountable and I have passion for learning new skills.
Key Achievements
Experience

2. Group IT PMO PA & ProjectAdministrator – FitnessFirst
(February 2014 –October2014)
 Introducednewandworkedthroughcurrentprocess makingimprovementsforhiringof
staff and embeddingthemintothe business
 Keyfigure fortechnical rolloutof Huddle,providingsupportandadministration
 Assistingwithpullingtogetherbudgetinputforboththe departmentandregional ITteams
 Managed diariesandprovidingPA/EA supportforCIOandHead of Global Business
Development
 These dutiesare performed alongside previousduties below whichIhave largelyretained.
Group IT PMO - FitnessFirst
(August2013 – February 2014)
 Responsible forthe licensinginvoicing andcontracts(LIC) process.Refiningitthroughoutthe
yearto increase efficiencyforthe department,business,andsuppliers.Workingcloselywith
the IT managementtoensure contractsare renewedinatimelyfashion
 As part of the LIC process, reviewedP&LwithGroupFinance to ensure accuracy
 SupportedPMOwithprojectand IT governance,continual processimprovement,
consolidation of dashboardsandadhoc PMO duties.
 Office management
MembershipServices Consultant- FitnessFirst
(November2012 – August2013)
 Firstpointof contact forUK members.Dealingwithcomplaints,queriesandpayments.
Excelledgoalsforcashand qualityregularly.
 Progressedtohave opportunitiesto deal withexecutive level complaintsandsocial media.
SeniorContact Centre Consultant– The Database Factory
(October2011 – September2012)
 Managed 300 salesaccountson behalf of a large medical publisher.Buildingrelationships
withvendorstoprovide forandinfluence theirneeds
 Workingclose withthe client tocreate and implementprocesschangestodrive revenue to
beatbudgetby 40%
 Before thiscampaignIexcelledona numberof businesses tocustomersalescampaigns
 Yellow BeltLean6 Sigma(2015)
 ITIL V3 (2014)
 Price2Foundation Introduction (2014)
 SportsScience andEducation – RoehamptonUniversity (2008-2011)
 Btec NationalDiploma In Sportsand ExerciseScience (2006-2008)
 11 Grade A*-CGCSE’s (2006)
For 11 yearsI have beenheavilyinvolvedheavilyinthe runningof local footballteamsatvarying
levels,fromcoachingsemi-prodevelopmentteams toinceptionandcreationof teams.Aswell as
the coachingI have manageda numberof teamsincludingthe coachesandbudgets;sponsorship,
player’sdues;trainingequipment. Ihave a keeninterestinfilmsand cinema,as well aswatchingI
am alsoinvolvedinwritingandhave contributedtoafew small projectsandplanto finishmyown
one day!
Education/Skills
Interests