The document discusses the Public Library of Charlotte & Mecklenburg County's approach to developing core IT competencies for its staff. It presents a 4-level competency model with increasing levels of technical skills and abilities. Staff receive training through workshops, tutorials, guides and other resources to build their competencies up through the four levels. This empowers staff to better assist patrons and adapt to technological changes, while enriching the community. Tips are provided for successful implementation of a competency training program.

1. Developing Staff IT Support Skills Lori Reed Employee Learning & Enrichment Coordinator Public Library of Charlotte & Mecklenburg County ALA-CLENE Preconference June 27, 2008

3. The Old Model Funding Technology Facilities Collections Staffing

4. The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities

5. Where We Were

7. PLCMC’s Information Technology Core Competencies Core Comp Model

12. Core 1 Pre-assessment

14. “ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”

21. Core II

25. Core I Core II Envisionware & LPT One Competencies Core III

27. Core III

30. Core IV

31. 5 Month Learning Blitz

32. Results

33. http://tinyurl.com/yo2zmh Core I Core II Core III Core IV