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Developing Staff Support Skills Helene Blowers Public Service Technology Director The Public Library of Charlotte & Meckle...
Technology Surge 2000  2001  2003  2004  2005  2006  2007 <ul><li>Explosion of technology options </li></ul><ul><li>Greate...
The Old Model  Funding Technology Facilities Collections Staffing
The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities
 
PLCMC’s   Information Technology  Core Competencies Core I Core II Core III Core IV
 
Core I <ul><li>Basic competencies, such as:  </li></ul><ul><li>Accessing the Intranet </li></ul><ul><li>Entering timesheet...
 
 
Core 1 Pre-assessment
Core Competency Training: <ul><li>Classroom led workshops </li></ul><ul><li>Online tutorials </li></ul><ul><li>Small branc...
“ Thanks.  It was nice to learn what all the terminology.  Now I feel like I could even take my PC at home apart with no p...
 
 
Core II Core I Core II <ul><li>Patron support competencies, such as:  </li></ul><ul><li>Searching the catalog </li></ul><u...
Core II
 
 
 
<ul><li>Insert copy of Core Word doc </li></ul>
Core I Core II Envisionware & LPT One Competencies Core III
 
Core III
Core III <ul><li>Specific Technology  Competencies </li></ul><ul><li>AV Knowledge </li></ul><ul><li>Imaging </li></ul><ul>...
 
Core IV
5 Month Blitz
Results
http://tinyurl.com/yo2zmh   Core I Core II Core III Core IV
How the Core Competencies Effect Our Mission <ul><li>Enables staff to be more technologically self-sufficient professional...
<ul><li>four components to the PLCMC Core Competencies model.  </li></ul><ul><li>Each “Core” is a building block for addit...
 
 
 
Continuing the learning…
Technology Competencies and Training for Libraries by Sarah Houghton-Jan March/ April 2007 New Resource
2 tier Competencies : Patron Assistance and System Administration.  Web Junction
<ul><li>Helene Blowers </li></ul><ul><li>[email_address] </li></ul><ul><li>LibraryBytes.com </li></ul><ul><li>Slides & lin...
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PLCMC Core Competencies

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Presentation about PLCMC's CC program (developed by Lori Reed) for NJLA, April 2007

Published in: Technology, Education
  • This presentation was so valuable to me! We still have some staff who do not read/send e-mail! I think we can implement something similar and make great strides soon!

    Thank you so much!

    Best,

    Amy Kearns
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PLCMC Core Competencies

  1. 1. Developing Staff Support Skills Helene Blowers Public Service Technology Director The Public Library of Charlotte & Mecklenburg County NJLA, April 24, 2007
  2. 2. Technology Surge 2000 2001 2003 2004 2005 2006 2007 <ul><li>Explosion of technology options </li></ul><ul><li>Greater demand for services </li></ul><ul><li>Higher & Higher user expectations </li></ul><ul><li>Everyone is a creator </li></ul>
  3. 3. The Old Model Funding Technology Facilities Collections Staffing
  4. 4. The New Model Funding Highly Skilled & Trained Staff Technology Real & Virtual Collections Real & Virtual Facilities
  5. 6. PLCMC’s Information Technology Core Competencies Core I Core II Core III Core IV
  6. 8. Core I <ul><li>Basic competencies, such as: </li></ul><ul><li>Accessing the Intranet </li></ul><ul><li>Entering timesheets in myHR </li></ul><ul><li>Printing </li></ul><ul><li>Saving files </li></ul>
  7. 11. Core 1 Pre-assessment
  8. 12. Core Competency Training: <ul><li>Classroom led workshops </li></ul><ul><li>Online tutorials </li></ul><ul><li>Small branch sessions </li></ul><ul><li>Self-paced learning guides </li></ul>
  9. 13. “ Thanks. It was nice to learn what all the terminology. Now I feel like I could even take my PC at home apart with no problem.”
  10. 16. Core II Core I Core II <ul><li>Patron support competencies, such as: </li></ul><ul><li>Searching the catalog </li></ul><ul><li>Using Horizon (ILS) </li></ul>
  11. 17. Core II
  12. 21. <ul><li>Insert copy of Core Word doc </li></ul>
  13. 22. Core I Core II Envisionware & LPT One Competencies Core III
  14. 24. Core III
  15. 25. Core III <ul><li>Specific Technology Competencies </li></ul><ul><li>AV Knowledge </li></ul><ul><li>Imaging </li></ul><ul><li>Public Technology Training </li></ul>Core I Core II Core III Core IV
  16. 27. Core IV
  17. 28. 5 Month Blitz
  18. 29. Results
  19. 30. http://tinyurl.com/yo2zmh Core I Core II Core III Core IV
  20. 31. How the Core Competencies Effect Our Mission <ul><li>Enables staff to be more technologically self-sufficient professionally and personally </li></ul><ul><li>Enables staff to assist the public more effectively thus providing increased levels of Service Excellence </li></ul><ul><li>Enables all staff to take part in lifelong learning of the community in regards to technology </li></ul>Expanding minds, Empowering Individuals, enriching the community
  21. 32. <ul><li>four components to the PLCMC Core Competencies model. </li></ul><ul><li>Each “Core” is a building block for additional competencies. </li></ul><ul><li>Core I is the foundation on which all other competencies are built. </li></ul>PLCMC’s Information Technology Core Competencies
  22. 36. Continuing the learning…
  23. 37. Technology Competencies and Training for Libraries by Sarah Houghton-Jan March/ April 2007 New Resource
  24. 38. 2 tier Competencies : Patron Assistance and System Administration. Web Junction
  25. 39. <ul><li>Helene Blowers </li></ul><ul><li>[email_address] </li></ul><ul><li>LibraryBytes.com </li></ul><ul><li>Slides & links: LibraryBytes.com </li></ul>Thank you!!

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