Play Nice

Founder/Owner: Lisa Marie Wark, MBA & Assoc.
CEO/President: Internet Business Consultants, LLC
Founder/President Revage Medical Spa, LLC
Medspas.com
Affiliated Associations
Founding Member: Medical Spa Association
Member: International Spa Association
Board Member: American MedAesthetics Association
Perfecting Your Practice
Communications – Patient Satisfaction - Operations
Direct: 702-374-1944 lisawark@IBCNevada.com
www.LisaMarieWark.comLisaMarieWark.com Tel: 702.374.1944

Play Nice
LisaMarieWark.com
LisaMarieWark.comTel:
702.374.1944

What CausesWorkplace Drama
 Drama Outside the workplace
 Process Problems
 UnfocusedTime
 Inconsistency
 Inadequate Communication
 People Problems
 All the above
LisaMarieWark.com Tel: 702.374.1944

Three Basic Assumptions for Employees
People want to feel
like they are
 Doing a good job
 Part of something bigger
than themselves
 Respected,Trusted and
Appreciated

DefineYour CoreValues

IntegrateCoreValue intoYour Culture

DefineYour Practice’s CoreValues

DefineYour Mission
 OPRAHWINFREY, FOUNDEROF
OWN,THE OPRAHWINFREY
NETWORK
 “To be a teacher. And to be known for
inspiring my students to be more
than they thought they could be.”
 In an issue of O magazine,Winfrey
recalls watching her grandmother
churn butter and wash clothes in a
cast-iron pot in the yard. A small
voice inside of her told her that her
life would be more than hanging
clothes on a line. She eventually
realized she wanted to be a teacher,
but “I never imagined it would be on
TV,” she writes.

DefineYour Mission
 SIR RICHARD BRANSON,
FOUNDEROFTHEVIRGINGROUP
 “To have fun in [my] journey
through life and learn from [my]
mistakes.”
 Branson shared his personal mission
statement in an interview with
Motivated magazine.
 He added that “In business, know
how to be a good leader and always
try to bring out the best in people.
It’s very simple: listen to them, trust
in them, believe in them, respect
them, and let them have a go!”

Productive and HappyTeam Members
 Create the environment
 Create inspiration
 Foster participation
 Address people problems
 DefineYour CoreValues
 DefineYour Mission Statement

Create the Environment
LisaMarieWark.com
702.374.1944

Drama Free Zone = Create & Maintain Policy
 Define Job Descriptions
 What duties is the employee responsible for?
 What is expected from the employee
 Sign off on the job description – Managing Expectations
 Establish Standard Operating Procedures (SOPs)
 Include morning huddles
 Create solution-based meetings
 Set and Maintain Policy

Stop Gossiping
 Stop it immediately
 Counsel the key parties
involved individually
 Address it in a staff
meeting if the rumor has
become widespread
 Document the incidents
 Enforce penalties
 Resolve disputes quickly
LisaMarieWark.com Tel:
702.374.1944

Create Inspiration
LisaMarieWark.com
702.374.1944

InspireYourTeam
 Feel Inspiration
 Maintain Inspiration
 Share Inspiration

Understanding the NEEDS of your EMPLOYEE
 Each employee is different in how they are motivated and
disciplined.
 PersonalityTypes –What PersonalityType IsYour Employee?
 Ruby – Goal Oriented, Financially driven, Leaders
 Sapphire – Motivated by fun, Positive, Driven by Appreciation
 Emerald – Black andWhite, Motivated by Facts and Figures
 Pearl – Motivating by helping, prefer one on one meetings,
inspired by a cause
First Steps toWealth, by Dani Johnson

KnowYourTeam Members
Once you know their Gem type,
you’ll know how they think and
what type of information they need to maintain inspiration

Maintain Inspiration
LisaMarieWark.com
702.374.1944

How to Maintain Inspiration & Motivation
 Stay focused on the core values and mission of your practice
 Be confident about achieving goals
 Discuss challenges as they emerge
 Remain honest and authentic

Employee Evaluation System Based on
Performance and Behavior

Performance and Behavior Employee
Classification
 STAR: Employees who regularly meet and exceed expectations and
demonstrate behaviors consistent with core values are your star team
members.
 POTENTIAL: Employees who show the right values, but are lacking in
performance, are team members with potential. If your Potentials have the
necessary acumen, you should be able to coach them to become stars with
more experience and developmental training.
 MAVERICKS: Employees who are meeting performance expectations, but lack
core values, are your mavericks. It will be more difficult to coach your
Mavericks to become Stars than to coach your Potentials to become Stars as
behaviors are engrained in an employee’s personality.
 ANCHORS: Employees who are failing to meet performance expectations and
lack core values are not a good fit for your organization; they are called
Anchors because they weigh your company down and keep you stuck in the
same place.

Focus on the Stars
 You should spend 80 percent to 90 percent of your
management time on your star employees.
 Identifying your star players will help you create a profile to
evaluate potential new hires.
 Star players should not only be identified for leadership
positions, but also be asked to mentor their peers.

TheTakeaway
Drama Free Zone
 Resolve disputes quickly
 Nip the bad behavior in the
bud
 Freely give praise when
deserved
 Don’t play favorites
 Create a safe, open and
charitable environment
 Create SOPs
 Define Job Descriptions
 Document the Incidents
 Evaluate your employees based
on performance and behavior
 Know how to motivate and
inspire your team by enforcing
core values and creating a
mission

Perfecting Your Practice
Communications – Patient Satisfaction - Operations
Direct: 702-374-1944
@LisaMarieWark
lisawark@IBCNevada.com
www.LisaMarieWark.com
www.IBCNevada.com

Play Nice

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