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31 October 2013

Dig-it 2.0
Karachi, Pakistan

Next Revolution in
Social Media
M. Tolga Akçura, PhD
Founder
People talk about you
– You exist
People do not talk about you
– You do not exist
“There is only one thing in life
that is worse than being talked
about, and that is not being
talked about.”
— Oscar Wilde
Occupy Gezi
Gezi Demonstrations
Gezi Demonstrations
Gezi Demonstrations on Social
Media
Gezi Demonstrations on Social
Media
Gezi Demonstrations on Social
Media
Gezi Demonstrations on Social
Media
Worldwide Trends on Twitter on 27
Oct 2013
Power Shifts from Head to Long Tail
(UGC)
The Era of User Generated Content
(UGC)
Kickstarter – Achieved $1 million in 4
hours 24 minutes!
A Higher Meaning and A Sense of
Achievement
A Trend Towards Measurement
Engineering Requires Delivering
Happiness
Pleasure
Engagement
Relationships
Meaning
Accomplishments
Power Through Careful Observation

Arthur Conan
Doyle
Dr Watson

Joseph Bell
Sherlock Holmes
eBrandValue is used to
Identify major events that impact a brand’s value
based on profiling and analysis of ID’s within Big
Data Social Media;
Provide crititical intelligence that can be acted on:
– Sentiments and Trends- Categorical/ Brand Specific
• Brands losing customer loyalty
• Customers switching from a brand
• Customers switiching to a brand

– Lead/ Prospect Generation
– Product positioning and development
• Communication and creative
• Innovation management.
Marketing issues eBrandValue
addresses
» Is my brand outperforming its category
growth (primary and selective)?
» Can I get the sales figures early (enough
to react)?
» Are my marketing investments bang for
the buck?
» Why consumers switch/prefer
competition?
Is my brand outperforming its
category growth?
Can I get the sales figures early (enough
to react)?
Traffic light indicator for
executives

Relevant competition set

Critical benchmarks
Can I get the sales figures early (enough
to react)? (2)
Number of
mentions

Mindshare

Detailed monitoring
Are my marketing investments bang
for the buck?

Detailed with
timeline

Summary for
executives
Why consumers switch/prefer
competition?
Competitive net
Mindshare
switchers from/to a
brand

switching rates

Incomers/outgoers
to the brand

Trend analysis &
relevant data
Many more…
Such as: Words and their sentiments among brands
Rakı

Beer

Vodka

Wine

Liquor

Whisky

Word

%

%

%

%

%

%

%

%

%

%

%

%

Apple

17

0

1

0

7

1

0

4

na

na

5

1

Bar

11

3

34

1

21

3

11

4

6

2

9

10

Tavern

28

4

28

4

11

5

2

1

11

5

8

5

Cheers

86

1

68

1

95

1

72

4

95

1

86

2

Gold

37

0

8

3

25

0

8

4

10

3

7

0

Tekel

6

6

6

5

6

5

6

3

3

2

5

23

Carrefour

8

0

8

0

na

na

0

0

4

23

0

0

Migros

12

4

4

1

0

33

14

26

4

6

26

5
Many more…
Such as: Social media monitoring, content analysis, Instant reply & CRM
integration
Take A Ways:
Keen observation (eBrandValue)
+
Engineered engagement (happiness
platform)
=
Thank You.

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“Next Revolution of Social Media” by Dr. Tolga Akcura, Turkey

Editor's Notes

  1. During an experiment with a mouse, they gave whisky, vodka to the mouse and the mouse started playing and singing. When they gave Raki to the mouse, the mouse bang its hand on the table and said, “that cat will come here…”
  2. During an experiment with a mouse, they gave whisky, vodka to the mouse and the mouse started playing and singing. When they gave Raki to the mouse, the mouse bang its hand on the table and said, “that cat will come here…”
  3. During an experiment with a mouse, they gave whisky, vodka to the mouse and the mouse started playing and singing. When they gave Raki to the mouse, the mouse bang its hand on the table and said, “that cat will come here…”
  4. During an experiment with a mouse, they gave whisky, vodka to the mouse and the mouse started playing and singing. When they gave Raki to the mouse, the mouse bang its hand on the table and said, “that cat will come here…”
  5. During an experiment with a mouse, they gave whisky, vodka to the mouse and the mouse started playing and singing. When they gave Raki to the mouse, the mouse bang its hand on the table and said, “that cat will come here…”
  6. During an experiment with a mouse, they gave whisky, vodka to the mouse and the mouse started playing and singing. When they gave Raki to the mouse, the mouse bang its hand on the table and said, “that cat will come here…”
  7. General specificLow conversion rate high conversion rate