The course is designed for individuals and corporate organisations who are looking to acquire an understanding of the practical applications of IT Service Management Systems. Students learn the basics of how Service Oriented Architecture can be used to create IT SMS frameworks. Using Innovative lateral learning techniques it is a one of a kind program that focuses not only on learning the foundation knowledge of the ITIL library, but extends beyond the traditional training program to help the students to apply the knowledge that they have acquired through live projects. The program is tailor made for a batch of students and has immense value for Enterprises that Use IT and for the Service Providers who provide IT services to enterprises.