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IBM Service Management Paper
IBM has been a leader in IT service management for over 25 years, contributing significantly to the development of standards and frameworks such as ITIL, COBIT, and ISO 20000. IBM contributed materials and subject matter expertise to early versions of ITIL and continues to support updates. IBM recognizes that effective IT service management requires integration and collaboration across various management domains, beyond just individual processes. With thousands of certified consultants and partnerships with other vendors, IBM is well-positioned to help organizations improve their IT service management capabilities through a combination of software, services, and expertise.
