Ping An Insurance (Group) Company of China, Ltd. is one of the largest integrated financial groups in China, founded in 1988. It has the most comprehensive range of financial licenses and products/services among retail financial groups in China. Ping An aims to become a world-leading retail financial services group. It has over 227 million customers, 1.1 trillion yuan in revenue, and 10.14 trillion yuan in total assets. Ping An innovatively built an "integrated finance + HMO managed care" system to provide professional "financial advisory, family doctor, and eldercare concierge" services.
The document summarizes the digital transformations made by Tune Protect Group across several areas of its business from 2021-2022. It transformed its culture to be more LEAN through a training program for employees. It implemented various robots and digital processes, reducing paperwork by 61% and saving over 500,000 in costs. It also offered new digital products and services for customers through mobile apps and partnerships. The company developed an "Insurtech-in-a-box" platform to power digital solutions for partners. Through various affinity partners and distribution channels, it expanded its customer reach to over 150 million potential customers across 61 countries.
Tracxn - Top Business Models - HealthTech - Apr 2022Tracxn
Tracxn's proprietary #taxonomy brings to you top #BusinessModels in HealthTech rebrand.ly/nyqrne7
Get our free reports on #PracticeArea or #sector of your interest to your mailbox regularly https://rb.gy/cx2upn
The Damage Protection Plan is an all-risk insurance solution offered by PolicyStreet that protects online purchases for up to 6 months. It is designed to be easily accessible to Malaysian online shoppers by being embedded into the checkout process. A simplified claims platform also allows for easy claims management. PolicyStreet partners with large e-commerce platforms like Shopee to offer this coverage, and it has seen over a million policies sold monthly. The protection plan aims to promote financial inclusion and protect Malaysians from risks.
FWD is pursuing a cloud-first strategy to simplify its technology estate and gain competitive advantages like increased agility, scalability, and resilience. Key goals include achieving 100% cloud adoption and app rationalization by 2023. In 2022, FWD achieved 94% cloud adoption and 90% app rationalization across markets. Moving forward, priorities are adopting cloud native patterns and cloud automation techniques to further optimize efficiency and innovation. A Cloud Center of Excellence is coordinating the cloud migration journey following a defined roadmap.
Tracxn - Top Business Models - AR VR - Industry Applications - Apr 2022Tracxn
Tracxn's proprietary #taxonomy brings to you top #BusinessModels in AR VR - Industry Applications rebrand.ly/073nr5e
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Here's a detailed analysis of top #BusinessModels in Consumer rebrand.ly/w3b0bta
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The document summarizes the digital transformations made by Tune Protect Group across several areas of its business from 2021-2022. It transformed its culture to be more LEAN through a training program for employees. It implemented various robots and digital processes, reducing paperwork by 61% and saving over 500,000 in costs. It also offered new digital products and services for customers through mobile apps and partnerships. The company developed an "Insurtech-in-a-box" platform to power digital solutions for partners. Through various affinity partners and distribution channels, it expanded its customer reach to over 150 million potential customers across 61 countries.
Tracxn - Top Business Models - HealthTech - Apr 2022Tracxn
Tracxn's proprietary #taxonomy brings to you top #BusinessModels in HealthTech rebrand.ly/nyqrne7
Get our free reports on #PracticeArea or #sector of your interest to your mailbox regularly https://rb.gy/cx2upn
The Damage Protection Plan is an all-risk insurance solution offered by PolicyStreet that protects online purchases for up to 6 months. It is designed to be easily accessible to Malaysian online shoppers by being embedded into the checkout process. A simplified claims platform also allows for easy claims management. PolicyStreet partners with large e-commerce platforms like Shopee to offer this coverage, and it has seen over a million policies sold monthly. The protection plan aims to promote financial inclusion and protect Malaysians from risks.
FWD is pursuing a cloud-first strategy to simplify its technology estate and gain competitive advantages like increased agility, scalability, and resilience. Key goals include achieving 100% cloud adoption and app rationalization by 2023. In 2022, FWD achieved 94% cloud adoption and 90% app rationalization across markets. Moving forward, priorities are adopting cloud native patterns and cloud automation techniques to further optimize efficiency and innovation. A Cloud Center of Excellence is coordinating the cloud migration journey following a defined roadmap.
Tracxn - Top Business Models - AR VR - Industry Applications - Apr 2022Tracxn
Tracxn's proprietary #taxonomy brings to you top #BusinessModels in AR VR - Industry Applications rebrand.ly/073nr5e
Get our free reports on #PracticeArea or #sector of your interest to your mailbox regularly https://rb.gy/cx2upn
Tracxn - Top Business Models -Consumer Tech - Apr 2022Tracxn
Here's a detailed analysis of top #BusinessModels in Consumer rebrand.ly/w3b0bta
Get these reports for any #PracticeArea of your interest delivered to your mailbox for free! Subscribe @ https://rb.gy/cx2upn
Through its TDA (technology, digital and analytics) program, AIA is transforming itself into a customer-centric, digitally enabled insurer by 2023. TDA focuses on world-class technology, digital experiences, and analytics across AIA's businesses. AIA is developing a "super app" lifestyle platform with integrated services starting in Thailand, and plans expansions to other markets in 2022. AIA is also partnering with digital platforms, banks, and technology companies to expand its reach and offerings through digital channels.
1. Kin uses proprietary technology and data sources to more accurately underwrite and price risk, allowing it to insure homes in difficult markets that other insurers avoid.
2. Kin's digital platform generates millions of data points to better understand risk, avoiding the problem of relying on self-reported data from users or agents.
3. During hurricanes like Ida, Kin leverages its data and technology to efficiently triage catastrophic claims and keep customers prepared, in contrast to traditional insurers with outdated systems.
The document discusses the future of banking and finance in 2030, 2060, and 2100. By 2030, banks will have transitioned to digital platforms and will dominate the digital economy using fintech. By 2060, banks will provide capital through cloud-based funding and will control all production and sales. By 2100, banks will define people's life scripts and control all aspects of people's lives, effectively becoming the new government in a cashless, decentralized world.
This document summarizes developments in financial technology (FinTech) and Stockholm's position as a leading FinTech hub. It notes that Stockholm has over 97 FinTech companies, generating over 14 billion SEK in revenue and employing over 5,800 people. Major FinTech segments in Stockholm include payments, lending, wealth management, and cryptocurrency. Emerging technologies like blockchain, peer-to-peer lending, and crowdfunding are disrupting traditional banking models. Stockholm is well-positioned to become a global FinTech leader due to its supportive environment, entrepreneurial talent, and enabling regulatory framework.
Digital Business Transformation – Across Insurance Value ChainRob Cornwell
This document outlines 63 ideas generated by insurance executives across multiple lines of business to prioritize digital transformation initiatives. Short term priorities focus on improving the customer experience through personalization, omni-channel experiences, and leveraging data. Longer term strategic focuses include innovations like insuring autonomous vehicles, integrating with the sharing economy, and using new sources of data like wearables. The highest priorities are highlighted in red and involve minimizing customer effort, better leveraging data for personalization, and seamlessly integrating personal and commercial insurance lines.
The document provides an overview of the global foodtech sector, including investment trends, key markets, notable companies, and recent news. It summarizes that the sector has seen $12.5 billion in total funding, with online food delivery and recipe box companies receiving significant investment. The top markets are identified as online food delivery platforms, recipe boxes, restaurant point-of-sale solutions, and on-demand food delivery. Notable global companies discussed include Delivery Hero, HelloFresh, Blue Apron, DoorDash, and Zomato.
Intelligent visibility, which combines structural and dynamic visibility supported by analytics and AI, can help companies build more resilient supply chains. Structural visibility provides a snapshot of supply chain operations, while dynamic visibility monitors events in real-time. Companies with more advanced intelligent visibility levels perform better financially. To develop intelligent visibility, companies should focus on structural requirements like network mapping and risk management, while targeting more predictive dynamic visibility and autonomous execution.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
All the metrics and stats behind Lemonade Insurance's launch in New York! A whole new level of transparency in renters and home insurance → https://www.lemonade.com/the-first-48-hours
Digital Health & Wellness: Panel with David Meinertz, CEO (Zava) - Johannes Schildt, Co-Founder & CEO (KRY) - Ali Parsa, Founder & CEO (Babylon Health) - Rainer Kasan, Co-Founder & CTO (Telepaxx) - Dan Vahdat, Founder & CEO (Medopad) at the NOAH Conference 2018 in London, Old Billingsgate 30-31 October 2018.
Chubb Asia Pacific Pte. Ltd - Insurer Innovation Award 2022The Digital Insurer
Chubb has successfully partnered with major companies in Southeast Asia to provide innovative insurance solutions through digital platforms. Some key partnerships include Grab (ride-hailing), GCash (e-wallet in Philippines), and Kredit Pintar (loan application). Through these partnerships, Chubb has been able to access over 200 million potential customers in the region. Chubb's digital platform, Chubb Studio, allows easy integration of insurance products and services into partners' applications using APIs. This has enabled over 100 integrations globally, with more than half in Asia, and over 150 million policies/rides sold digitally in 2021 through Asian partnerships.
The title of this PPT is "Blockchain 50 Companies".
This document is based on CB insight.
My favorite companies are Funderbeam, Augur, CHRONICLED, mediachain, OpenBazaar, and ripple.
I strongly believe that blockchain will change the world.
I would be glad if I could help you even just a little bit.
The document summarizes innovations in insurtech, including how technology is addressing issues like low insurance penetration and outdated customer experiences. It discusses how insurtech companies are bringing tech-driven solutions to create easy, instant, and personalized insurance through mobile experiences, AI, and data-driven insights. Specific innovations highlighted include products for food delivery protection, medical coverage, device insurance, and more. It also outlines partnerships and distribution methods like working with e-commerce platforms to expand access to insurance.
Summary of findings
2018 VC-backed fintech deals and funding set an annual record: In 2018, - VC-backed fintech companies raised $39.57B across 1,707 deals globally. Deals were up 15% year-over-year while funding surged 120% on the back of 52 mega-rounds ($100M+) worth $24.88B combined.
Fintech is happening on global scale with deals outside of core markets (US, UK, and China) accounting for 39% of deals: Fintech deal hubs are starting to emerge globally. The count of unique fintech startups raising funding topped an annual high of 1,463 companies, and the unique number of investors reached 2,745 boosted by an influx of corporate investors.
Early-stage deals, as a percentage, fell to a 5-year low as investors concentrated bets in perceived winners: Global seed and Series A fintech deals grew 5% on an annual basis in 2018, but fell as a percentage of total deals to 57%. US early-stage deals were flat YOY as investors concentrated their bets in established fintech unicorns.
There are 39 VC-backed fintech unicorns worth a combined $147.37B: Q4'18 saw five new unicorns births (Plaid, Brex, Monzo, DevotedHealth, and Toss) and two in the first month of Q1’19 (N26 and Confluent). The cohort’s total valuation in 2018 was boosted by a record year for megarounds to existing unicorns, including Gusto and Robinhood, among others.
The document discusses how to build a digital insurance company. It outlines that insurers are evolving from traditional to digital enterprises to adapt to changing market drivers and customer expectations. This requires developing new digital business models, providing an omni-channel customer experience, becoming more customer-centric, innovating products/services, being insight-driven, and improving efficiency. The document provides strategies for unifying the customer experience, simplifying operations, engaging customers, and responding to customers in a timely manner. It also discusses developing a holistic digital strategy through small, continuous projects that deliver business value.
The document discusses AXA Insurance's Insurance-as-a-Service digital platform. The platform aims to deliver personalized insurance protection and services seamlessly integrated into partners' applications and customer journeys. It uses microservices and APIs to enable flexible integration of insurance products and services into various distribution channels like agents, B2C, and B2B partnerships. Examples provided show how the platform has integrated insurance into applications for travel, car sales, and property rental through its API capabilities.
The document discusses ImaliPay's solution to problems faced by gig workers and gig economy marketplaces in Africa. ImaliPay is building a "one stop shop" banking-as-a-service API to provide automated reconciliation, payments, wallets and other financial services to gig platforms. So far ImaliPay has 4 API partners, over $2 million in transactions processed, and partnerships in Nigeria, Kenya and South Africa. ImaliPay is seeking $1.5 million in funding to expand its technology infrastructure and business development.
Sekure makes insurance easy to access through digital and embedded products. They partner with insurers and brokers to create and digitize insurance products in days, integrating seamlessly with partners. This provides contextualized and convenient insurance access for people and companies. Sekure aims to become the largest insurance platform in Latin America by 2025 by facilitating over 600,000 transactions worth $1.5 billion in premiums across multiple countries.
Bolttech is a leading insurtech exchange and digital native provider of insurance and device protection products. It operates across 14 markets with over 7.7 million customers and 1,400 employees. Bolttech offers an insurtech exchange platform that enables partners to connect customers with digital insurance via both SaaS and digital brokerage. In 2020, the exchange platform wrote over 4 million policies and had $4.6 billion in annualized premiums in-force. Bolttech also offers its own digital insurance and device protection products directly to customers.
Sanpower Group is a large Chinese conglomerate with over RMB80 billion in assets and annual sales of over RMB85 billion. It has a diverse portfolio of subsidiaries across several sectors including finance, retail, information services, medical, and real estate. The Group's founder and Chairman, Yuan Yafei, has led the company to become one of China's largest private enterprises through innovation and strategic acquisitions.
Industry and firm profile- MBA course papergirish0984
The document provides an overview of JP Morgan Chase, a leading global financial services firm. It discusses the various business segments including retail banking, commercial banking, investment banking, asset management, and card services. It also outlines key leaders, trends affecting the industry like increased competition and regulation, and technology used. JP Morgan Chase focuses on continually upgrading legacy systems and integrating acquired companies' technologies to improve services and comply with evolving regulations.
Through its TDA (technology, digital and analytics) program, AIA is transforming itself into a customer-centric, digitally enabled insurer by 2023. TDA focuses on world-class technology, digital experiences, and analytics across AIA's businesses. AIA is developing a "super app" lifestyle platform with integrated services starting in Thailand, and plans expansions to other markets in 2022. AIA is also partnering with digital platforms, banks, and technology companies to expand its reach and offerings through digital channels.
1. Kin uses proprietary technology and data sources to more accurately underwrite and price risk, allowing it to insure homes in difficult markets that other insurers avoid.
2. Kin's digital platform generates millions of data points to better understand risk, avoiding the problem of relying on self-reported data from users or agents.
3. During hurricanes like Ida, Kin leverages its data and technology to efficiently triage catastrophic claims and keep customers prepared, in contrast to traditional insurers with outdated systems.
The document discusses the future of banking and finance in 2030, 2060, and 2100. By 2030, banks will have transitioned to digital platforms and will dominate the digital economy using fintech. By 2060, banks will provide capital through cloud-based funding and will control all production and sales. By 2100, banks will define people's life scripts and control all aspects of people's lives, effectively becoming the new government in a cashless, decentralized world.
This document summarizes developments in financial technology (FinTech) and Stockholm's position as a leading FinTech hub. It notes that Stockholm has over 97 FinTech companies, generating over 14 billion SEK in revenue and employing over 5,800 people. Major FinTech segments in Stockholm include payments, lending, wealth management, and cryptocurrency. Emerging technologies like blockchain, peer-to-peer lending, and crowdfunding are disrupting traditional banking models. Stockholm is well-positioned to become a global FinTech leader due to its supportive environment, entrepreneurial talent, and enabling regulatory framework.
Digital Business Transformation – Across Insurance Value ChainRob Cornwell
This document outlines 63 ideas generated by insurance executives across multiple lines of business to prioritize digital transformation initiatives. Short term priorities focus on improving the customer experience through personalization, omni-channel experiences, and leveraging data. Longer term strategic focuses include innovations like insuring autonomous vehicles, integrating with the sharing economy, and using new sources of data like wearables. The highest priorities are highlighted in red and involve minimizing customer effort, better leveraging data for personalization, and seamlessly integrating personal and commercial insurance lines.
The document provides an overview of the global foodtech sector, including investment trends, key markets, notable companies, and recent news. It summarizes that the sector has seen $12.5 billion in total funding, with online food delivery and recipe box companies receiving significant investment. The top markets are identified as online food delivery platforms, recipe boxes, restaurant point-of-sale solutions, and on-demand food delivery. Notable global companies discussed include Delivery Hero, HelloFresh, Blue Apron, DoorDash, and Zomato.
Intelligent visibility, which combines structural and dynamic visibility supported by analytics and AI, can help companies build more resilient supply chains. Structural visibility provides a snapshot of supply chain operations, while dynamic visibility monitors events in real-time. Companies with more advanced intelligent visibility levels perform better financially. To develop intelligent visibility, companies should focus on structural requirements like network mapping and risk management, while targeting more predictive dynamic visibility and autonomous execution.
Growing momentum for Disruption in FinTech:
Looking back and looking forward.
Recording of the Backbase webinar of December 18th, 2014.
In our 2014 closing webinar we will look back at the disruptive highlights of this year and we start looking forward to 2015.
From BBVA acquiring Simple, to more and more neo-banks popping up, fintech startups going IPO and omni-channel moving from marketing buzz to the real thing. In this 60 minute webinar, Backbase's Jouk Pleiter and Jelmer de Jong discuss the main trends and best practices for banks and credit unions to keep on disrupting in the digital banking space.
All the metrics and stats behind Lemonade Insurance's launch in New York! A whole new level of transparency in renters and home insurance → https://www.lemonade.com/the-first-48-hours
Digital Health & Wellness: Panel with David Meinertz, CEO (Zava) - Johannes Schildt, Co-Founder & CEO (KRY) - Ali Parsa, Founder & CEO (Babylon Health) - Rainer Kasan, Co-Founder & CTO (Telepaxx) - Dan Vahdat, Founder & CEO (Medopad) at the NOAH Conference 2018 in London, Old Billingsgate 30-31 October 2018.
Chubb Asia Pacific Pte. Ltd - Insurer Innovation Award 2022The Digital Insurer
Chubb has successfully partnered with major companies in Southeast Asia to provide innovative insurance solutions through digital platforms. Some key partnerships include Grab (ride-hailing), GCash (e-wallet in Philippines), and Kredit Pintar (loan application). Through these partnerships, Chubb has been able to access over 200 million potential customers in the region. Chubb's digital platform, Chubb Studio, allows easy integration of insurance products and services into partners' applications using APIs. This has enabled over 100 integrations globally, with more than half in Asia, and over 150 million policies/rides sold digitally in 2021 through Asian partnerships.
The title of this PPT is "Blockchain 50 Companies".
This document is based on CB insight.
My favorite companies are Funderbeam, Augur, CHRONICLED, mediachain, OpenBazaar, and ripple.
I strongly believe that blockchain will change the world.
I would be glad if I could help you even just a little bit.
The document summarizes innovations in insurtech, including how technology is addressing issues like low insurance penetration and outdated customer experiences. It discusses how insurtech companies are bringing tech-driven solutions to create easy, instant, and personalized insurance through mobile experiences, AI, and data-driven insights. Specific innovations highlighted include products for food delivery protection, medical coverage, device insurance, and more. It also outlines partnerships and distribution methods like working with e-commerce platforms to expand access to insurance.
Summary of findings
2018 VC-backed fintech deals and funding set an annual record: In 2018, - VC-backed fintech companies raised $39.57B across 1,707 deals globally. Deals were up 15% year-over-year while funding surged 120% on the back of 52 mega-rounds ($100M+) worth $24.88B combined.
Fintech is happening on global scale with deals outside of core markets (US, UK, and China) accounting for 39% of deals: Fintech deal hubs are starting to emerge globally. The count of unique fintech startups raising funding topped an annual high of 1,463 companies, and the unique number of investors reached 2,745 boosted by an influx of corporate investors.
Early-stage deals, as a percentage, fell to a 5-year low as investors concentrated bets in perceived winners: Global seed and Series A fintech deals grew 5% on an annual basis in 2018, but fell as a percentage of total deals to 57%. US early-stage deals were flat YOY as investors concentrated their bets in established fintech unicorns.
There are 39 VC-backed fintech unicorns worth a combined $147.37B: Q4'18 saw five new unicorns births (Plaid, Brex, Monzo, DevotedHealth, and Toss) and two in the first month of Q1’19 (N26 and Confluent). The cohort’s total valuation in 2018 was boosted by a record year for megarounds to existing unicorns, including Gusto and Robinhood, among others.
The document discusses how to build a digital insurance company. It outlines that insurers are evolving from traditional to digital enterprises to adapt to changing market drivers and customer expectations. This requires developing new digital business models, providing an omni-channel customer experience, becoming more customer-centric, innovating products/services, being insight-driven, and improving efficiency. The document provides strategies for unifying the customer experience, simplifying operations, engaging customers, and responding to customers in a timely manner. It also discusses developing a holistic digital strategy through small, continuous projects that deliver business value.
The document discusses AXA Insurance's Insurance-as-a-Service digital platform. The platform aims to deliver personalized insurance protection and services seamlessly integrated into partners' applications and customer journeys. It uses microservices and APIs to enable flexible integration of insurance products and services into various distribution channels like agents, B2C, and B2B partnerships. Examples provided show how the platform has integrated insurance into applications for travel, car sales, and property rental through its API capabilities.
The document discusses ImaliPay's solution to problems faced by gig workers and gig economy marketplaces in Africa. ImaliPay is building a "one stop shop" banking-as-a-service API to provide automated reconciliation, payments, wallets and other financial services to gig platforms. So far ImaliPay has 4 API partners, over $2 million in transactions processed, and partnerships in Nigeria, Kenya and South Africa. ImaliPay is seeking $1.5 million in funding to expand its technology infrastructure and business development.
Sekure makes insurance easy to access through digital and embedded products. They partner with insurers and brokers to create and digitize insurance products in days, integrating seamlessly with partners. This provides contextualized and convenient insurance access for people and companies. Sekure aims to become the largest insurance platform in Latin America by 2025 by facilitating over 600,000 transactions worth $1.5 billion in premiums across multiple countries.
Bolttech is a leading insurtech exchange and digital native provider of insurance and device protection products. It operates across 14 markets with over 7.7 million customers and 1,400 employees. Bolttech offers an insurtech exchange platform that enables partners to connect customers with digital insurance via both SaaS and digital brokerage. In 2020, the exchange platform wrote over 4 million policies and had $4.6 billion in annualized premiums in-force. Bolttech also offers its own digital insurance and device protection products directly to customers.
Sanpower Group is a large Chinese conglomerate with over RMB80 billion in assets and annual sales of over RMB85 billion. It has a diverse portfolio of subsidiaries across several sectors including finance, retail, information services, medical, and real estate. The Group's founder and Chairman, Yuan Yafei, has led the company to become one of China's largest private enterprises through innovation and strategic acquisitions.
Industry and firm profile- MBA course papergirish0984
The document provides an overview of JP Morgan Chase, a leading global financial services firm. It discusses the various business segments including retail banking, commercial banking, investment banking, asset management, and card services. It also outlines key leaders, trends affecting the industry like increased competition and regulation, and technology used. JP Morgan Chase focuses on continually upgrading legacy systems and integrating acquired companies' technologies to improve services and comply with evolving regulations.
1. The document discusses the evolution and growth of the insurance sector in India from its beginnings in the 19th century to modern reforms and the growing role of private players.
2. It describes some of the major global players in the Indian insurance market like Aviva, AIG, and Prudential and their strategies for growth.
3. The future of the Indian insurance industry is seen as highly promising with projections of over 500% growth by 2010 and the potential to become a $60 billion industry as more of the population gains access to insurance products and services.
The Israeli FinTech industry has grown significantly in recent years, with almost 500 companies as of 2017. Several factors have contributed to Israel becoming a global FinTech hub, including technological strengths from the IDF, experienced entrepreneurs, government support, involvement of local and foreign financial institutions, a strong investor base, and a dynamic community. Some of the key trends in the Israeli FinTech sector include increased funding and revenues in 2018, with more debt financing being raised. Certain subsectors like payments and trading & investing are attracting more funding, while others like lending & financing saw a drop in equity funding but an increase in debt raises. The world's interest in the Israeli FinTech ecosystem also grew in 2018, with more participation from international investors and
Future Generali India Life Insurance is a joint venture between Future Group, Generali Group, and IITL. It provides a range of life insurance solutions and reaches customers through over 17,000 advisors across over 80 locations in India. The company has sourced over 11 lakh policies since inception and insures over 450 major Indian and international corporates. Future Generali aims to be an insurer of choice by focusing on simplifying processes, enhancing the customer experience through digital platforms, and improving services like claims settlement.
1. Tencent generates revenue through selling virtual goods within games and has partnerships with life insurers.
2. It was founded in 1998 and launched QQ, an instant messaging platform, later expanding into games, payments and other services embedded in its platforms.
3. Tencent has invested in health platforms like WeDoctor and insurtechs like WeSure, which launched innovative insurance products and leverages WeChat for distribution.
This document discusses financial technology (FinTech) in China and opportunities for Finland. It begins with an introduction to FinTech and the pain points it addresses in the traditional financial industry. It then outlines China's prominent status in FinTech, particularly in mobile payments, and discusses major players and trends in the market. These include the rise of technology enablers, disruptive players like Ant Financial, and traditional players expanding into FinTech. The document also notes Finland's growing FinTech sector and initiatives, and identifies leveraging existing strengths and collaborating globally and with China as keys to further developing Finland's role in FinTech.
This document provides an overview of the insurance industry in Mongolia and details about Mandal Insurance. Some key points:
- The insurance industry in Mongolia is small, accounting for less than 1% of the financial sector, but has grown significantly in recent years.
- Mandal Insurance has experienced strong growth since being founded in 2011, increasing its gross written premium 15 times and nearly doubling its reserve funds every three years.
- Mandal aims to "reinvent insurance" in Mongolia by developing innovative products tailored to client needs, such as flexible premium payments and a new health insurance product.
- The company focuses on ethical practices like avoiding kickbacks and investing in client services rather than just reselling
This document brings together a set
of latest data points and publicly
available information relevant for
Insurance Industry. We are very
excited to share this content and
believe that readers will benefit from
this periodic publication immensely.
A Study Of Impact Of Financial Technology On Banking Sector In IndiaJim Webb
The document discusses the impact of financial technology (fintech) on the banking sector in India. It notes that while Indian banks have adopted technology, the pace of adoption has not fully realized technology's potential. Fintech companies are using digital technologies to create new business models and serve new customer segments. The government and regulators support fintech development to increase access to banking for the unbanked population. Key areas of fintech include payments, lending, personal finance management, and investment management. India is an attractive market for fintech due to its large unbanked population, growing tech talent pool, and supportive government policies and initiatives like Digital India.
The Canadian Prepaid Providers Organization (CPPO) commissioned FinTech Growth Syndicate (FGS) to create a "heatmap" of players in the Canadian prepaid space and their innovative solutions. FGS mapped over 60 prepaid companies and found that program managers and service providers make up the largest segments. Nearly a third of prepaid companies have US headquarters, while most Canadian headquarters are located in Ontario. The report also explores six key areas of prepaid innovation in Canada and trends in other global markets like payroll/SME banking, digital ID, benefits, and acquisitions.
The Canadian Prepaid Providers Organization (CPPO) commissioned FinTech Growth Syndicate (FGS) to create a "heatmap" of players in the Canadian prepaid space and their innovative solutions. FGS mapped over 60 prepaid companies and found that program managers and service providers make up the largest segments. Nearly a third of prepaid companies have US headquarters, while most Canadian headquarters are located in Ontario. The report also explores six key areas of prepaid innovation in Canada and trends in other global markets like payroll/SME banking, digital ID, benefits, and acquisitions.
ITShades.com has been founded with
singular aim of engaging and
enabling the best and brightest of
businesses, professionals and
students with opportunities,
learnings, best practices,
collaboration and innovation from IT
industry.
This document brings together a set
of latest data points and publicly
available information relevant for
Insurance Industry. We are very
excited to share this content and
believe that readers will benefit from
this periodic publication immensely.
The document discusses the Banking, Financial Services, and Insurance (BFSI) sector in India. It analyzes the sector and discusses two major players, Axis Bank and State Bank of India (SBI). Axis Bank is the third largest private sector bank in India and offers a wide range of financial products and services. It has outsourced several functions like ATM management and maintenance to companies like Hitachi, Prizm Payments, and IBM to reduce costs. Similarly, SBI, being a large public sector bank, has outsourced operations like IT, back-office processing, and customer support to manage its vast network effectively. Outsourcing non-core functions allows banks to focus on their core banking activities and
VietinBank is a leading bank in Vietnam that was established in 1988. It has grown significantly since becoming a joint stock company in 2009. As of 2010, VietinBank had a market share of over 12% in assets, deposits, and loans. It provides a wide range of banking products and services and has the second largest branch network in Vietnam. Going forward, VietinBank aims to further expand its business and market share while strengthening risk management, corporate governance, and financial stability.
This document provides an overview of VietinBank, a leading bank in Vietnam, covering its history, operations, financial performance, strategic objectives, and asset quality. Some key points:
- VietinBank was established in 1988 and underwent an IPO in 2008, becoming a joint stock bank.
- As of 2010, it had a 12.7% market share in assets and was Vietnam's second largest bank by branch network.
- It offers a range of banking products and services and has a strong domestic network and some international branches.
- Strategic objectives include increasing market share, improving technology and risk management, and becoming a leading financial group.
- Asset quality is strong with low non-performing
This document provides an overview and analysis of the 2018 Fintech100 report, which highlights the top 100 leading fintech innovators globally. Some key findings from the report include: total capital raised by fintech companies skyrocketed, with over $50 billion raised by the top 50 companies; Chinese fintech giants expanded their offerings across payments, insurance, and other sectors; neo-banks received over $100 million in funding rounds, spotlighting their growth; and major internet companies increasingly engaged in various fintech activities like payments, loans, and other financial services. The document analyzes trends in the fintech industry based on data and rankings from the 2018 Fintech100 list.
Grading RubricMost Important Risk and What Can Be Done to Miti.docxwhittemorelucilla
This document provides a grading rubric for an assignment on Citibank's e-business strategy for global corporate banking. It outlines several criteria for evaluation, including identifying risks and mitigation strategies, developing content, explaining issues, following APA formatting guidelines, meeting page requirements, and using scholarly sources. The highest scores are achieved by fully developing all aspects of the criteria in a comprehensive manner.
October 2016 Edition of BEACON, A Monthly Newsletter by SIMCON.
Inside this issue:
About Us
Our Team
INDUSTRY ANALYSIS : Insurance
Brand Analysis: Bata
Case Study Analysis: Ola
Concept of the month: Bug Bounty
Guest Lecture by Devang Mehta
This document brings together a set of latest data points and publicly available information relevant for Financial Services Industry. We are very excited to share this content and believe that readers will benefit from this periodic publication immensely.
Similar to Ping An Insurance (Group) Company of China, Ltd. - Insurer transformation Award 2022 (20)
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Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots.
To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.
2. Who we are
Founded in 1988 in Shenzhen as the first joint-stock insurance company in China,
Ping An was one of the three largest integrated financial groups in China with the
support of the government, regulators, customers and society. Ping An also has the
most comprehensive range of financial licenses and the widest range of products
and services among retail financial life services groups in China. It strives to become
a world-leading retail financial services group.
The Group is listed on the Main Board of the Hong Kong Stock Exchange (2318.HK)
and Shanghai Stock Exchange (601318.SH).
Ranked 1st in asset size
among global insurance
companies
Ranked 1st in market
cap among global
insurers(1)
One of the 3 largest
integrated financial
groups
Notes:(1)Forbes announced “Forbes Global 2000 ranking” in 2021(Forbes Global 2000)
3. A day in Ping An
Daily revenue of over RMB 3527
million; 2021 total revenue
exceeded RMB1,287,675 million
Revenue:
over 4,500 scientists
over 110,000 technology
employees
Technological R&D:
Over 950,000 staff and
agents; 1 out of 1,500 Chinese
are employed by Ping An
Scale of Employment:
Daily operating profit at RMB 405
million; 2021 operating profit of
nearly RMB147,961 million
Operating Profit:
2.76 million service cases are
handled per day, serving
customers 1 billion times in
2021
95511 Customer Service:
Scale of Customer:
227 million customers;
1 out of 6 Chinese are
customers of Ping An
Internet users
647million
Yearly active
users
345million
Contracts per
customer
2.81
Total assets
10.14
trillion
Retail customer
227million
As of31 December 2021
4. First Decade
Second Decade
Third Decade
Forth Decade
Stages of Ping An:Small to big, one step for a decade
Sales-driven
• Building institutional platform
• Exploring path for modern
insurance
Service-driven
• Focusing on insurance development
• Exploring integrated financial module
Technology-driven
• Strengthening integrated financial
practice
• Exploring “finance + technology”
Demand-driven
• Deepening “finance + technology”
• Exploring “finance + healthcare”
5. Milestones of Ping An
2020 2021
2018 2019
2016 2017
2013 2014
2009 2011
2007 2008
2005 2006
2004
2002 2003
1994 1996
1991 1992
1988
1986
Applied for
License
Shenzhen
Ping An
Founded
China's first
joint-stock
insurance
company
Launched
Securities
Business
Changed
name to
Ping An of
China
Morgan Stanley,
Goldman Sachs
become
strategic
shareholders
Ping An
Trust
Founded
Launched life
insurance business
Premium
exceeded
RMB50 bn
Ping An
Group
Founded
Listed in
Hong
Kong
Launching
banking
business
Market cap
exceeds
RMB100
billion
Ping An
Health
Insurance
Founded
Ping An
Asset
Management
founded
Listed A
share as the
world’s
largest
insurance
IPO
Becomes a
Fortune 500
Company
Explores
“Finance
+Technology”
Acquired
Shenzhen
Development
Bank
Completed
the
consolidation
of Ping An
Bank and
Shenzhen
Development
Bank
Total asset
exceeds 10
trillion
The world’s
top insurer
brand
Listed
among
Top 50
in Fortune
500
Market cap
exceeds
RMB
1 trillion
Launched the
“Rural
Communities
Support”
program
Retail customers
exceed 200 million
IPO of
OneConnect
IPO of
Lufax
Total
assets
exceed
RMB100bn
Ping An
Annuity
founded
Centralized
operation
platform
established
IPO of Ping An
Health (also
know as Ping
An Good
Doctor)
6. Ping An innovatively built its “integrated finance + HMO managed care”
service system.
World-leading
Retail Financial Services Group
N Pillars
Two
Models
Financial
Services
Ecosystem
Healthcare
Ecosystem
Auto
Services
Ecosystem
Smart City
Ecosystem
Insurance Banking
Asset
Management
Finance +
Technology
Integrated Finance Healthcare
Finance +
Ecosystem
Two
Focuses
One
Positioning
7. Business
Insurance
Ping An Life Insurance
Ping An Property & Casualty
Ping An Annuity Insurance
Ping An Health Insurance
……
Banking
Ping An Bank
Asset Management
Ping An Asset Management
Ping An Trust
Ping An Securities
Ping An Real estate
Ping An Financial Leasing
……
Fintech Business
Ping An Technology Lufax Holding* OneConnect* Ping An Health*
Autohome ……
Note:*These business units are associates of Ping An Financial Technology, a subsidiary of Ping An Group
Ping An Group’s subsidiaries include Ping An Life, Ping An P&C, Ping An Annuity, Ping An Health
Insurance, Ping An Bank, Ping An Trust, Ping An Securities, Ping An Fund Management etc.
covering all aspects of financial services and it has developed into one of the few financial
companies in China that can provide customers with all-round financial products and services such
as insurance, banking and investment.
8. Business
Ping An Life: China’s second largest life insurance company
With 35 branches (including seven telemarketing centers) and more than 3,250 outlets in
China and a service network all over the country, it provides customers with a full
spectrum of life insurance products and services.
Ping An P&C: the second largest P&C company in China
Developed and offered more than 1,000 types of main insurance providing risk protection
for a total of 70 million individual and corporate users. The company has a network of 43
branches and more than 2,810 central sub-branches, sub-branches, sales services outlets
and business outlets across China.
Ping An Annuity: the first professional pension company in China
Ping An Annuity aims to become a “professional pension fund asset management
institution and a “leading healthcare management service provider”. With an AUM of
RMB1.3 trillion, it provides annuity, insurance, asset management and medical insurance
services to 490,000 corporate users and 233 million individual users.
Ping An Health Insurance: one of the first batch of licensed professional health
insurance companies in China
Its medical service network covers more than 200 countries and regions around the world
providing customers with full-process services of insurance protection + medical services
+ health management.
Ping An Concierge
“Insurance+ home-based eldercare”
Capitalizing on the strength of Ping An’s
healthcare ecosystem, the elderly care service
addresses 9 major pain points of elderly care at
home. It provides customers with a dedicated
concierge, 10 service scenarios and a single
supervision system. The customer-centric one-
stop elderly care service aims to ensure that
elderly customers are comfortable and their
families are put at ease
Ping An Auto Owner app
Auto Insurance
“Ping An Auto Owner” is China's largest
car service app. The number of registered
users has exceeded 150 million, the
cumulative number of vehicles that link
with the app exceeded 95 million and the
number of monthly active users exceeded
37 million.
Ping An Good Welfare app
Insurance+health+annuity
Ping An provides corporate users with a
comprehensive service platform that integrates
insurance protection, health management and
pension annuities with commitment to
providing corporate users with professional,
caring and efficient services.
Insurance Business
9. “Ping An Pocket Bank” app
Retail Business
Integrates financial services with life scenarios
and provides customers with seamless and
customized online integrated financial services.
The number of registered users of the “Ping An
Pocket Bank” app closed to 135 million and the
number of monthly active users exceeded 48
million as of December 31, 2021.
“Ping An Hedging”
Interbank Business
The “Ping An Hedging” foreign exchange and
interest rate derivatives trading volume grew
95.7% year on year to USD29 billion in 2021.
Ping An Bank’s interbank institutional sales
volume grew 84.0% year on year to
RMB1,482.967 billion in 2021.
IoTFin
Corporate Business
“Nebula-IoT” platform leveraged technologies
including AI, blockchain and the Internet of
Things (“IoT”) to solve the problem of
information asymmetry between the bank and
enterprises. Through the launch of two satellites
and one rocket, the platform connected over 11
million IoT devices as of December 31, 2021
and supported over RMB300 billion in financing
in 2021.
Business
Banking Business
Established in 2004, Ping An Bank(000001.SZ)positions itself as “a digital
bank, an ecosystem-based bank, and a platform based bank” with a commitment
to becoming China’s most outstanding and world-leading smart retail bank. As
Shenzhen Stock Exchange’s first listed stock, Ping An Bank has now developed
into a national commercial bank with 109 branches (including HK branch) and
1,177 business institutions.
Retail Business
Upgraded the “five-in-one” new model of a “comprehensive bank, AI bank,
remote bank, offline bank and open bank”. As of the end of December 2021,
retail assets under management were RMB3.18 trillion, increased 21.3% from
the beginning of 2021; revenue from retail bank reached RMB98.237 billion,
accounting for 58% of the total revenue.
Corporate Business
Ping An Bank leveraged technologies including AI, blockchain and IoT to drive
corporate business innovation by playing right the “five cards” of Supply chain
finance, bill integration, customer development platforms, sophisticated investment
and financing, and ecosystem-based cross-selling. As of the end of September 2021,
the corporate loan balance was RMB1.1531 trillion.
Interbank Business
Guided by the philosophy of “serving financial markets, interbank clients, and
the real economy”, Ping An Bank has built a specialized product and service
framework of “trade, hedge, interbank, custody and asset management”. Net
assets under custody as of December 31, 2021, increased 31.0% to RMB7.62
trillion since the beginning of 2021.
10. Business Lines
Asset Management
Ping An Asset Management: One of the largest and most influential institutional
investors in China
Provides asset management services for overseas banks, insurance companies, enterprises,
and third-party clients such as overseas sovereign funds and institutional investors, which is
ranked in the top 50 global asset management companies. As of December 31, 2021, its
AUM amounted to RMB4.05 trillion, and the third-party AUM exceeded RMB500,000 million.
Ping An Trust: One of the top trust companies by financial strength in China
Focuses on two main segments of industrial investment and core trust businesses and is a
model of financial institution’s support for the development of the real economy. Total assets
held in trust reached RMB461,312 million, in which the investment category expanded
117.7% from the beginning of 2021 to RMB256,750 million as of December 31, 2021.
Ping An Securities: Transformed to become a smart securities service platform under
the Group’s integrated financial services strategy
Ranked 1st in the industry by number of retail customers (over 20 million), and among the top
3 securities firms by number of active app users as of December 31, 2021. It also ranked 1st in
asset-backed securities volume and 7th in bonds underwriting respectively in 2021. PAS
promoted underwriting services for the first exchange-traded carbon-neutral green corporate
bonds.
Ping An Financial Leasing
A market leader in mature business sectors including energy, metallurgy, education,
construction, manufacturing, vehicle financing, SME financing. Its comprehensive strength
ranked top three in the industry with revenue exceeding RMB20,000 million, net profit growing
13.4% year on year , and total assets of 273,954 million in 2021.
Guanghe Expressway Project
Public REITs project
Ping An Guangzhou Comm Invest
Guanghe Expressway Close-end
Infrastructure Fund, launched in 2021,
was the first batch of the largest publicly
offered real estate investment trusts
(REITs) in the market.
Family Trust
Wealth legacy preserving
With the most comprehensive family trust
product system in China, Ping An is
committed to helping customers achieve
the goal of inheritance planning, risk
isolation, asset management and return
to society
Full-spectrum Asset
Investment Capability
Asset management business
Ping An Asset Management possesses capabilities
of cross-market asset allocation and full-spectrum
asset investment, covering capital and noncapital
instruments/markets such as stocks, bonds, funds,
money markets, debts, and equities. The Third-
party AUM and product portfolio ranked top in the
industry.
11. Business
Fintech and Healthcare Business
Lufax Holding: China’s leading technology personal financialservices platform
Lufax Holding (NYSE: LU) provides financing services to small and micro-business
owners and wealth management solutions for the middle class and affluent population.
The balance of retail credit facilitated amounted to RMB661,029 million and client assets
on the wealth management platform amounted to RMB432,656 million as of December 31,
2021.
OneConnect: A technology-as-a-serviceprovider for financialinstitutions
OneConnect (NYSE: OCFT) provides clients with integrated products including Digital
Banking, Digital Insurance, and Gamma Platform. In 2021, revenue grew 24.8% year on
year to RMB4,132 million premium customers increased by 202 year on year to 796.
Ping An Health: China’s leading online healthcare services platform
Ping An Health (HKEX: 01833.HK; stock short name: PA GOOD DOCTOR) spared no
effort to develop the ecosystem, medical service capabilities, customer acquisition
channels, service networks, and technological capabilities. In 2021, Ping An Health
delivered RMB7,334 million in revenue and had a total of 420 million registered users.
Autohome: China’s leading online auto services platform
Autohome (NYSE: ATHM; HKEX: 02518.HK) develops a smart auto ecosystem centering
on data and technology, providing auto consumers with diverse products and services
across the entire auto lifecycle. Autohome’s revenue and net profit reached RMB7,237
million and RMB2,582 million, respectively in 2021.
“Customer managers with medical knowledge”
Timely and Quality Online Healthcare Service
Provides high-quality and more convenient
healthcare services, covering five healthcare
scenarios, including health, sub-health, disease,
chronic disease, and eldercare Management.
Ping An had over 40,000 in-house doctors and
contracted external doctors.
“Autohome” APP
Auto Ecosystem Services
Build a smart auto ecosystem centering on data
and technology through rich channels and
continuously improving content quality.
Autohome’s average daily active users on mobile
devices reached 46.90 million in December 2021.
A technology-as-a-service
provider for financial institutions
Provides clients with integrated
products, including Digital Banking,
Digital Insurance, and Gamma
Platform, and export “technology +
business” comprehensive solutions.
12. Ping An advances the “integrated finance + healthcare” strategic upgrade, builds the “integrated
finance + HMO managed care” service system, develops the “finance + eldercare” and “finance +
healthcare” industry ecosystems, and provides professional “financial advisory, family doctor, and
eldercare concierge” services to give customers “worry-free, time-saving, and money-saving”
financial and healthcare consumption experiences.
Promote two-pronged “integrated finance +
healthcare” strategy
Ping An promotes innovation in fintech and healthtech and applies innovative technologies to
“financial services, healthcare, auto services and smart city” ecosystems. Ping An empowers
financial services with technologies, empowers ecosystems with technologies and empowers
financial services with ecosystems hence creating the brand experience described as “Expertise
makes life simple” to customers.
Integrated
Finance
Integrated
Finance
Healthcare
Technology
Empowermen
t
13. Healthcare
Technology
empowerment
Retail integrated finance
Number of retail customers holding multiple contracts with different subsidiaries is
growing
Proportion of retail customers
holding multiple contracts with
different subsidiaries
Retail customers holding
multiple contracts with
different subsidiaries
Retail customers
Retail customers and internet users increased steadily
(million persons)
Internet users who are also our
financial customers
Internet users who are not yet
our financial customers
Ping An has been dedicated to the customer development
under a customer-centric philosophy. Based on customer
demand, Ping An matches products with scenarios, develops
innovative product portfolio, and empowers its core business by
leveraging advantages in its ecosystems. Ping An provides
one-stop integrated financial services solutions and builds a
heartwarming financial services brand by strengthening “Four
connects and One Platforms (Account Connect, Data Connect,
Product Connect, Benefit Connect, and Marketing Platform)”.
“1+N (one customer + N products) ” retail integrated finance
Highlights
Ping An upgraded its
insurance trust products by combining
them
with eldercare programs or wle life
insurance
to improve customer experience.
Sales during the Ping
An Jan 8 Marketing
Campaign
AUM in financial
master accounts
RMB5.06 trillion
+48% YoY
RMB321.6 billion
+132.2% from
beginning of 2021
(million persons)
Integrated
Finance
Dec 2017 Dec 2018 Dec 2019
430 444
516
15
7
18
0
200
30
3
29
6
342
127 148 174
598
218
404
194
227
442
206
Dec 2021
647
Dec 2020
29.6
%
34.3
%
36.8
%
38.0%
46
62
74
83
39.3
%
89
Dec 2017 Dec 2018 Dec 2019 Dec 2021
Dec 2020
Ping An upgraded its insurance trust products by
combining them with eldercare programs or whole life
insurance to improve customer experience, marking
Ping An a market leader in terms of the scale and
growth of product sales. New insurance trust product
sales amounted to RMB29,284 million in 2021.
14. User:About 65% of
Ping An’s over 647
million internet users
used services
Customer:Nearly 63%
of Ping An’s over 227
million retail customers
used services
Service:Covers four
healthcare scenarios
including health,
disease, chronic
disease, and elderly
care management
Heathtech
Patients
Customer: Nearly
100 million paying
retail customers and
approximately
40,000 paying
corporate customers
Insurance:Over
RMB140 billion in
health insurance
premium income
Commercial
insurance:A
leading healthcare
insurance company
in China
Payers
Service providers
Empower
network with
technology
Covered 187 cities, 2,500+ diseases, and 10+ million chronic-disease patients
Serviced over 45,000+ medical institutions
Benefited 1.32million doctors
online
offline
• 5 aspects:Family doctor+health
record, entry, payment, AI
• 4 procedures: Consultancy,
diagnosis, treatment, service
• 4 scenarios:Health, disease,
chronic disease, elderly care
management
• Nearly 2,000 in-house doctors
• Combining PKU Healthcare’s
excellent resources
• Deploying 3A hospitals: PKUCare
Luzhong, PKUCare Lu An, PKUCare
Rehabilitation, Peking Intl., Longhua,
ZiBo Central, Hunan Cardiovascular,
• Building 14 wellbeing centers.
Flagship facilities Three networks
online
onsite
home
• Medical:40,000+doctors including
1,100+renowned doctors and 1,000+overseas
healthcare management institutions
• Healthcare: Nutritionist, coach, therapist
• Medical:10,000+ hospital including 99% of
3A hospitals and all the top 100 hospitals
• Healthcare: 96,000 healthcare
management institutions
• Door to door:180 customerized services.
• Pharmacies: 202,000 partner pharmacies,
which represent about 34% of all pharmacies
across China
Healthcare service model
Explore “HMO+ family doctor+O2O” model to provide “worry-free, time-saving, and
money-saving” healthcare services
Healthcare
Technology
empowerment
Integrated
Finance
Ping An Global Voyager
Ping An Overseas
(Holdings)
Ping An Institute of
Biomedical Sciences
Ping An Institute of Medical
Science and Technology
15. Among Ping An's more than 227 million retail customers, nearly 63% used services from the healthcare ecosystem. These customers held 3.3
contracts and RMB40,000 in AUM per capita respectively, 1.6 times and 3.0 times those held by customers who did not use these services,
respectively.
Empower financial services with ecosystems represented by
healthcare
Synergies between Ping An’s healthcare ecosystem and main financial businesses are emerging
Note: (1) Data as of September 30, 2021;(2)Autohome’s 2020 Annual Report. (3) The data on used passenger car transactions is from the China Automobile Dealers Association (CADA).
• Users: 400 million+
• Services
• 1) Medical: Over 40,000 in-house doctors and
contracted external doctors and partnered with over
10,000 hospitals.
• 2) Health: 202,000 pharmacies.
• 3) Smart healthcare: Benefited approximately 1.32
million doctors at over 45,000 medical institutions.
• Payment: Health insurance premiums of more than
RMB140 billion.
Results
• Retail customers: Lufax Holding
served 15.52 million active
investors and a total of 16.84
million borrowers.
• Institutions: OneConnect served
109 overseas financial institutions
and 62 government agencies and
regulatory bodies (1)
Results Results
B-end:
• Dealers:25,000 (2) served
• Automakers: 92 (2) covered
• Used cars:a leading online auction
platform that contributed about 17% of
China’s used passenger car transaction
volume(3) through used car deal matching
and auction services in 2021.
C-end:
• 46.9 million daily active users
• Empower city governance: Launched in
165 cities
• Support industries: Covered 1.74 million
enterprises
• Advance livelihoods: Served 140 million
citizens
Results
Healthcare
Financial
services
Auto services Smart city
services
Integrated
Finance
Healthcare
Technology
empowerment
Integrated
Finance
Ping An Smart
Healthcare
16. Contain risks
30-day recovery rate of AI collection
AI collected 28.9% of overdue loans
2020 2021
Empower financial services with technology to promote sales,
improve efficiency and contain risks
Promote sales
(in RMB billion)
66%
2020 2021
Proportion of sales realized by AI service
representatives
Sales realized by AI service representatives(1)
Improve efficiency
2.07
2020 2021
(billion times)
7%
Proportion of service workloads handled by AI
The amount of services provided by AI service
representatives(2)
Notes:
1) Due to business adjustments, sales realized by AI service representatives in the Reporting Period exclude sales contributed by Ping An Bank and Lufax Holding. Relevant metrics and
data for the comparable period have been restated accordingly.
2) The amount of services provided by AI service representatives refers to the total number of times of inbound and outbound call services provided by speech robots and text robots for
lending, credit card and insurance business lines.
29.1% 29.3% 82% 84%
Integrated
Finance
Integrated
Finance
Healthcare
Technology
empowerment
Integrated
Finance
166.4
275.8
1.93
27.0%
28.9%
78% 77%
1.9%